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Thanks to Embassy Suites for a very nice stay. Samantha and Carlos greeted us in the morning for breakfast and and checked on our table too. All the staff was great but these two staff members were extremely friendly and kind.
I stayed at this hotel for 1 night and I had two rooms reserved. On my initial reservation I mentioned that we were celebrating my mom's 80th birthday. When we entered our rooms there were amenities waiting for us! Not just my moms room but...More
1 Thank lashcroft
Response from Scott L, Assistant General Manager / Rooms Division at Embassy Suites by Hilton Albuquerque - Hotel & SpaResponded 17 March 2018
Thank You for your perfect score lashcroft on this review and for taking the time to recognize Beatrice and Christine's exemplary level of service! We proudly "Celebrate Success As Often As We Can". We also saw your internal Hilton survey and as customary, we have...More
Please know that Samantha was exceptional in her service. Please let management know what a great job she did! It was nice that she checked on us during breakfast to make sure everything was going okay.
4 brothers, all from different cities, all seniors, all veterans getting together for the first time in twenty years, were very disappointed with happy hour. Not enough towels, no exhaust fan in toilet, not enough coffee for 4 people. I could have been told at...More
Happy Hour has changed at this Embassy Suite; weak, small, and limit of one drink. Snacks were minimal and needed attention! Definitely scaled back. After our 1 small Bloody Mary (was there really any alcohol?) we decided to eat at their in house restaurant. Our...More