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Holiday Inn Express & Suites Macon-West, an IHG hotel

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4970 Harrison Rd, Macon, GA 31206-4136
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (27)
Dining (14)
Room & Suite (6)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Macon-West, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 70 hotels in Macon
Location
Cleanliness
Service
Value
Enjoy a comfortable stay at the Holiday Inn Express and Suites. This Macon hotel is located just 0.8 miles from Macon State College, 0.8 miles from Anderson Conference Center, and 2 miles from Central GA Technical College. 5 miles from Mercer University and 13 miles from the Middle GA Regional Airport. Enjoy lodging at the Holiday Inn Express and Suites hotel in historic Macon, Georgia, located just off I-475, which provides access to several nearby Macon attractions, including the Imax Movie Theater, Eisenhower Crossing Shopping Center, Georgia Sports Hall of Fame and the Georgia Children's Museum. You must come and experience the fun of the annual Cherry Blossom Festival in March, which boasts more than 275,000 Yoshino Cherry trees. Other nearby attractions and activities in Macon include the Museum of Arts and Sciences, the Grand Opera House, and shopping at the local Macon Mall. The hotel is also in close proximity to local Macon businesses such as Colleges, Anderson Conference Center, and Georgia Power. Holiday Inn Express and Suites offers a hot breakfast bar every morning, which features signature cinnamon rolls along with a relaxing outdoor swimming pool for your entertainment. Whether you are here on business or traveling through, book your reservations today and experience the charm of true southern hospitality. The hotel's motto says "Stay Smart" at a price you can afford! What happens in Macon West stays in your heart, so stay with the name you trust to guarantee a memorable visit. "Southern Hospitality at its Best"
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Non-smoking hotel
Parking
Wifi
Hot bath
Outdoor pool
Breakfast available
Breakfast buffet
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
428Reviews1Q+A75Room tips
Traveller rating
  • 189
  • 103
  • 66
  • 43
  • 27
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Popular mentions
Jerry S wrote a review Sep 2021
Fort Lauderdale, Florida45 contributions74 helpful votes
When I checked in, there was no recognition of my Gold Status. Staff was friendly. I thought the price of the room was somewhat out of line. The hotel and room were clean, but trying to get into the room was a real challenge. After inserting your key card, you had to be a football linebacker to get the door to open. When I had to go back downstairs to tell them that I could not get into the room, they mentioned that they have had this problem with the doors for over a year. I would think they would have fixed the problem in that period of time. The pool was not working and had been that way for over a year also. The breakfast was ok, but nothing special which might have been caused by covid. Face masks were required in the public areas which was good. Unfortunately, I would not stay here again.
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Date of stay: August 2021
Value
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Chanhoff wrote a review Sep 2021
Wapakoneta, Ohio83 contributions20 helpful votes
So many things did not work here. Wish we would have read the reviews first. Our room door didn’t close correctly and kept getting stuck between open and closed. The same thing occurred with the bathroom door. The only way to close it was to slave it really hard. Our tub faucet was loose. The shower curtain rod was loose and the curtain was dragging on the floor. The toilet paper roll holder was loose and you could swing it 360° and hope that your toilet paper did not fall on the floor. When we got to breakfast the juice machine was broken. There was orange and cranberry juice in the refrigerator so apparently the juice machine has not worked in sometime. Maybe stay at the Hampton Inn next-door.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Stay at the Hampton
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Response from IHG Service, Owner at Holiday Inn Express & Suites Macon-West, an IHG hotel
Responded 2 weeks ago
Hi Chanhoff, It was our pleasure to have you as our guest. Our ultimate goal is to provide convenience and comfort to all of our guests. I am sorry for the troubles caused by the maintenance issues surrounding the bathroom facility, room door, and juice machine. We appreciate your feedback as it allows us to identify areas that may need additional attention. I shared your remarks with the managerial team as a source to enhance our room features. Again, thank you for your feedback. We can’t wait to offer you a more pleasant hotel encounter on your next stopover. Warm regards, Zel N. Case Manager IHGService
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VYP wrote a review Aug 2021
21 contributions3 helpful votes
If I could give this place a 0, I would have. This is THE WORST place I've ever stayed and it charged way too much. Receptionist is worthless. She sat at the breakfast area playing with her phone and ignored everyone. She should be fired. Nothing worked: The 1st room they put us in -- shower didn't work and there's no shower gel or shampoo. Then they put us in 2nd room and the sheets & towels were dirty. Of course, there were no shower gel or shampoo in the bottles ALSO. For breakfast, biscuits were hard and burnt. Another lady was complaining the milk has past the used by date. Waffle machine was out of order and so was the juice machine. Cinnamon rolls were cold. There's nothing positive to put here. When we checked out, a gentlemen told them the laundry machine did not work and they said it has not been working. SO, what's working in this hotel?????? Had Hampton Inn next door was sold out that night, we would have not have to stay here at IHG.
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip: DON'T book at this hotel
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Gerry C wrote a review Aug 2021
Sebring, Florida1 contribution
VERY FRUSTRATED! I am a Gold Rewards member at IHG and cannot get anyone to resolve an issue that IHG caused. Have called over a dozen times to the Hotel and only answered three times. All other calls have rung and rung, with no answer. It seems like the only place where IHG responds is through bad reviews online. I've sent the following message to the Holiday Inn Express in Macon, GA at 4970 Harrison Road. Your hotel has erroneously charged my credit card twice for the charge of $33.75. I have called your hotel multiple times, and have spoken with two individuals on three occasions. I spoke with Christina (sp?) on 8/6/21 and Deante (sp?) on 8/9 and 8/10. Christina said that Audrey would call me on 8/7, but she did not. Originally the charge of 33.75 was charged due to my reward night used on 7/2 at your hotel. Evidently these are charges, that should have gone to IHG, were charged to my card. On 8/9 Deante evidently tried to credit the charges, but instead they were added as a second charge. I now have $67.50 erroneously charged to my Visa card. Previously I called Philip at IHG Guest Relations on 7/27 on this issue and was given Case Reference 10494315563. I've asked for help. This is primarily an IHG Management issue because the customer is not given clear and easy guidance or access to resolve a problem like this.
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Date of stay: July 2021
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Theresa B wrote a review Jul 2021
Atlanta, Georgia1 contribution
After my tub, rug, AND SHEETS were dirty Holiday Inn refused to give me a refund. Let's not mention the fruit flies AND black bugs crawling downstairs for breakfast. Andrea the front desk manager will not help me communicate with general manager to get my refund
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Date of stay: July 2021Trip type: Travelled with family
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PRICE RANGE
US$112 - US$148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites macon west
LOCATION
United StatesGeorgiaMacon
NUMBER OF ROOMS
80
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Frequently Asked Questions about Holiday Inn Express & Suites Macon-West, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Macon-West, an IHG hotel?
Nearby attractions include Museum of Technology (1.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Macon-West, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Macon-West, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Macon-West, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Macon-West, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Macon-West, an IHG hotel?
Conveniently located restaurants include Margaritas Mexican Grill, Taj Indian Restaurant, and McAlister's Deli.
Are there opportunities to exercise at Holiday Inn Express & Suites Macon-West, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Macon-West, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Macon-West, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Macon-West, an IHG hotel?
Many travellers enjoy visiting Hay House (8.8 km), Cannonball House (8.9 km), and Sidney Lanier Cottage (8.5 km).
Is Holiday Inn Express & Suites Macon-West, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.