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HOTEL STYLE
Classic
Mid-range
Languages Spoken
English
Location
39 Main Road State Highway 6, Fox Glacier, Westland Tai Poutini National Park 7886 New Zealand
Heartland Hotel Glacier Country
3.4 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
It is difficult to find reasonably Awarded accommodation in the area during the summer period if you do not go ahead. For lack of better, we stayed one night at this slightly chilled Inn, which hosts many groups passing through... Very sound due to the wooden architecture. We heard very well our room neighbors...:-( . The room was nevertheless relatively comfortable and clean....
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at this hotel had a few issues. The rooms are clean and looked nice at first glance but we found the rooms noisy from internal and external noise. There is nowhere to hang clothes, no closet or rail. The shutter blinds let a lot of light through early in the morning. The bathroom was clean but the shower temperature was erratic and the shower head kept falling down. Food and drink in the restaurant is good but the service is a bit chaotic. We prepaid for our breakfast but in the morning we were told we weren't on the list for breakfast so had to go to reception twice to resolve that issue. Not a great start to the day. The evening dining service involves queuing at one place to ask for a table and then place your order for food. You then need to queue again at the bar to order drinks. Overall, for the price we paid for the room I don't feel we got value for money.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip:Â There is a street directly behind the hotel where you can park. Parking within the hotel is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Geddes, Owner at Heartland Hotel Glacier Country
Responded 16 Feb 2024
Dear Lonewayfarer. Thank you for your feedback. There are some lessons to be learnt and we are grateful for you providing us insights into our product and performance. We accept that we did not ensure your stay was comfortable and seamless. Please accept our humble apologies. We would also like to recognise that you have given us a rating of 3 out of 5. Thank you. Finally we hope the rest of your journey is an enjoyable one. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dreadful. This is honestly the smallest hotel room I’ve ever stayed in. The bathroom room door can’t be opened fully and it hits the bedside table if you don’t squeeze through the partially open doorway. There is no outside sitting area for the rooms, which we would definitely have used. We told at check in that our paid for breakfast would be a smorgasbord from 7-9 am. When we arrived for breakfast we were told that it would be served in their sister hotel around the corner. After a bit of confusion regarding our having already paid we were allowed to order from the menu. So we sat in the musty dining room to eat. The food was ok. The coffee and juice were terrible. The two staff members we encountered were professional and pleasant. I felt sorry for them, as I’m sure they wear the brunt of dissatisfied customers. I would advise all travellers to avoid this place at all costs.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Geddes, Owner at Heartland Hotel Glacier Country
Responded 3 Feb 2024
Dear Vandi B. Thank you for your feedback. The Team are appreciative that you have provided us your insights while staying at our Hotel. By all accounts you did not enjoy your stay but do recognise our outstanding employees. With your feedback we will improve on the issues you experienced. Best wishes and we hope you have an awesome 2024. Regards
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The motel doesn't pay for mine from outside, and we were a little disappointed on arrival. However, good surprise by opening the (very old) door of the room: it is renovated and up to date. The bathroom is very small but super functional, the shower works well, pressure and hot water, the bed and bedding are comfortable, there are hooks in the entrance, armchairs, a TV, a small fridge, and everything looks pretty new. It is very expensive but there is little choice in the surroundings, and it is a very good place that we recommend without hesitation.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bathroom products were top quality though this visit we didn't have breakfast due to an early helicopter ride, the 1st time we stayed it was delicious. Dinner was innovative and well priced. Nothing to fuilt
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Be aware that some rooms are up stairs. So if this is a problem, be sure to book clearly stating...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Geddes, Owner at Heartland Hotel Glacier Country
Responded 25 Oct 2023
Dear 10rubym. Thank you for your feedback. We are delighted that you enjoyed your stay. Regards
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This is a basic 2 story motel-style place to stay. It was comfortable, but our bathroom was very small and only had a tiny sink. Actual room keys were given to us instead of the more commonly seen electronic cards. They have a restaurant/bar which we tried and both were quite adequate. From what I understand, most lodging in Fox Glacier is quite basic since everyone comes for the views.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FoxHotelFoxGlacier, General Manager at Heartland Hotel Glacier Country
Responded 4 Feb 2020
We appreciate you reviewing your stay with us. Kind regards, Gavin
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The rooms in this motel are set round a car park and are ageing. There are old single beds on castor wheels in the rooms and the shower plumbing leaves a lot to be desired. We had no meals included in our stay so can’t comment on the food. The walls are paper thin so every sound from next door and below can be heard. This was one of the most expensive rooms we booked on our trip around New Zealand due to lack of availability, but probably the poorest value for money.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FoxHotelFoxGlacier, General Manager at Heartland Hotel Glacier Country
Responded 17 Feb 2020
we appreciate your feedback on this site. Regards
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Great stay - rooms clean but small; service excellent. Breakfast included - basic Continental fare. Very friendly staff. Information nugget: a siren goes off to call volunteer services in the event of an emergency. It is not usually a natural disaster, could be a fire, a medical emergency or such. Nobody tells you this, but there’s no need to be alarmed if the siren goes off in the middle of the night. Happened to us at 12:53 am!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FoxHotelFoxGlacier, General Manager at Heartland Hotel Glacier Country
Responded 20 Jan 2020
Thank you for your review. The siren is unsettling, and you are right, there is no need to be alarmed. But at 1am it can give you a fright. I hope the road trip has given you many happy memories. Kind regards, Gavin.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stu and Abby made us feel genuinely welcome and made sure our stay was comfortable and enjoyable. Travelling with a disabled child is not always easy, however we felt as we were part of the family. Nothing was too much. These two, and the rest of the staff have enormous hearts. We will never forget the experience.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Talk with the management, they are so friendly and accommodating.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Geddes, Owner at Heartland Hotel Glacier Country
Responded 22 Dec 2024
Dear Waynef264. We appreciate the positive feedback and wish you all the best for 2025. Regards
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Location was good with adequate parking. The room and bathroom were very clean but the fridge was not working with the dial broken. The shower stream was very weak and difficult to set the correct temperature. I found the bed too soft and uncomfortable.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip:Â check that the amenities are satisfactory in good working order before booking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Geddes, Owner at Heartland Hotel Glacier Country
Responded 27 Feb 2024
Dear Dharxan2022. Thank you for your feedback. Your insights are extremely useful for us to either improve our product or service. We appreciate the time taken to post a review and are grateful for your rating of 3/5. We wish you a pleasant onward journey. Regards
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There are more places to choose from in the Fox Glacier area.
PRICE RANGE
HK$715 - HK$1,562 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heartland hotel fox glacier
LOCATION
New ZealandSouth IslandWest Coast RegionWestland Tai Poutini National ParkFox Glacier
NUMBER OF ROOMS
51
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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