Home2 Suites By Hilton Atlanta Downtown
View prices for your travel dates
About
Welcome to Home2 Suites by Hilton Atlanta Downtown, a modern hotel with historic charm. Set on the edge of Centennial Olympic Park, our hotel is a quick walk to government buildings and corporate offices and steps from World of Coca-Cola, the CNN Center and Georgia Aquarium. Pro sports fans will love our location near the Georgia Dome for Falcons football and Philips Arena for Hawks basketball. Hartsfield-Jackson Airport (ATL) is just 10 miles away.
Opened in 1917 as an office building, our new all-suite hotel retains its historic look and impressive architecture, including terrazzo floors and marble stairs. Suites are quaint and smartly designed spaces with movable furniture, a full kitchen, ergonomic workspace, a living area with HDTV, and tall windows for gorgeous views of downtown. Check email with free WiFi, and bring your pets along to our extended-stay hotel.
Location
Reviews
- 354
- 142
- 71
- 53
- 71
- Filter
- English
Our complaints have nothing to do with the staff. From the booking staff, to the front desk, to the valets – everyone was professional and helpful throughout.
However, the hotel itself left a lot to be desired. Upon walking into my room, in the first light I reached for, the bulb was hanging by an exposed wire. I knew enough about home wiring to just fix it. After showering that evening, I looked up to realize my showerhead was covered in black mold, which I cleaned myself with a Clorox wipe. This was just the beginning.
Asking around to my staff, they had similar experiences. Couches had stains that led staff to say they didn’t want to use them. Many rooms had mold. One room had an empty gap where the microwave should be. One room had three fans because the air conditioning didn’t work! The shaky elevators that scared everyone became a bit of a joke. All told, I was embarrassed to have my staff in this hotel, given that it was supposed to be a treat to my staff to fly everyone to our Atlanta facility.
One of the evenings of my stay, I waited in the rain for an hour for the valet, while the gentleman working the front desk tried his best to assist me. It turned out that only one valet was working, so when the garage backed up due to a concert, there was no service for me or all the other folks waiting to have their cars parked. As my car has cameras built into it, I could see that my car was left on the street all night long from 10 PM to 6:30 AM before it was finally parked.
All told it seems like this hotel is understaffed. The staff that was present was great. So I’m led to believe that the other issues – from maintenance to cleaning – are also due to management trying to make it by with too few people. Given that the failures were on all fronts, the executive in charge of this location needs to take a hard look at their management practices, and likely increase their staffing.
"Parking is quite expensive. They do have valet. Nothing to really avoid close to the colleges. Downtown Atlanta had a homeless element."Read full review
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing