(Note: I see at least one other recent comment that mirrors my experience, so it's clear my experience isn't isolated.) I almost never waste time leaving negative reviews because it feels nasty, but this was an experience that left me very sad. We spent 5 nights at this beautiful hotel, and enjoyed it a lot. The room and surroundings were lovely, the staff seemed nice, but the way it ended left a really awful impression and made me question every interaction and the entire establishment, and why we were treated this way. On our last night, we ordered the same 50 EUR bottle of wine we had previously ordered twice during our stay. (Another bottle we had was 20 EUR, so obviously there was some indication of our budget.) We were told the bottle we wanted was sold out, and that the manager would call us about our options. He instead just showed up with a bottle and opened it right away; so we drank it, thinking that surely it would be fine even if it was a bit more expensive. We even tipped this guy for the room service, thinking he was such a nice guy. When we finally got the invoice via email, after they already charged my credit card, I found out the bottle was 187 EUR. One of the most expensive bottles on a wine list with hundreds of options, and many times more expensive than any wine I've ever had in my life. It was my fault that I didn't ask, but what kind of person working in hospitality would do this? Clearly someone who doesn't think tricking someone out of a hundred bucks during their only vacation of the year is totally fine, and someone who doesn't give a damn about their customers -- or at least, their FOREIGN customers, as it was explicitly mentioned to me that they don't usually get non-French customers. To add insult to injury, they charged us for two breakfasts we didn't have. When I asked for the charge to be adjusted, they did not bother responding. I then had to follow up two more times, and when they responded, all they sent was an attached modified invoice. No comment, no apology. I'm still waiting for the refund, so we'll see if that even comes through. What a terrible way to end a holiday. I can't really guess why they treated us this way, but all I can say is - consider not coming here if you're not French, and if you do, check the itemized bill very carefully. You'll also have to ask for it, because they did not let me look at the bill or offer to give me a copy as you would expect from hotel.…
Wonderful gem of a small hotel, with a very good restaurant with beautiful and sophisticated decor. Lovely spa and really nice large rooms. The garden and pool is very special and well kept. The very nice friendly staff makes up for the inconvenience of the situation “ in the middle of nowhere” ? Must have car ! A well managed , very personal hotel which can be highly recommended .
Arrived in the afternoon welcome was nice and quick check in. Had dinner at the restaurant I was first then it got busy quickly. The staff was friendly but got really slow and not very attentive as it got busy. I wasn’t in a rush but some people next to me didn’t like waiting ... food was good ... foie gras is a huge portion and the fish was fresh. Rooms are big with lots of amenities and cute decoration with seashell and ivory items .. comfy beds.
The good. The hotel is very nice and nicely located in the middle of vineyards. The space arond the hotel is well kept and the pool looks very nice (we did not use it). The room is really really nice. The Spa is nice (maybe a bit cold and noisy in the relaxing area). The poor. The service is, with minor exceptions, rough. The welcoming was brief and cold. The check out was messy. Mistaken in charging can happen; the fact that I needed to chaise you for the refund 2 weeks after check out is poor...not for 420€. To improve. Keep an eye on the maintenance in the rooms. The shelves were very dusty; a nice and big lamp in the living room was broken and not repaired for all our stay
Arriving by night, what a wonderful moment to discover the little castle, the lodge, the restaurant, beautiful lights highlighting every single stones. We booked a standart logde room when we entered in, but 30 minutes later someone came and we got the chance to sleep in the Casanova master suite. the property is surrounded by beautiful vineyards moreover in this season, early December. The restaurant was very good, staff was nice and helpful. Breakfast was ok as a 4**** but there as no orange juice...understandable ! We did not use sauna or SPA equipments.