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Sheraton Kona Resort & Spa at Keauhou Bay

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 06/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Kona Resort & Spa at Keauhou Bay
Updated 06/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 14 hotels in Kailua-Kona
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Tennis court
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Refrigerator
On-demand films
Radio
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Harbour View
Languages Spoken
English
Hotel links
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krk91 wrote a review Jul 2021
2 contributions
We booked 2 partial clean view rooms in July for the family and felt the over $3500 for less than a week price tag was too high for that experience. The drive to the main restaurant and tourist district was also longer than we liked. The resort is great to take pictures.
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Date of stay: July 2021Trip type: Travelled with family
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TravelingTammy1 wrote a review Jul 2021
Sioux Falls, South Dakota49 contributions42 helpful votes
Our family stayed here for 2 nights in June. We didn't choose the resort as our destination, but rather a place to stay when visiting Volcanoes National Park. The resort looked very nice online and was beautiful in person. We stayed in a large corner suite with 2 lanais that had stunning views. Everyone at the resort was very friendly. We did not have a chance to enjoy the pool areas, but they looked amazing as well. Our days began with a cup of Kona coffee while watching the dolphins and manta rays. Perfection!
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Date of stay: June 2021
Location
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Room Tip: Select an ocean view - it's worth it!
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favetita wrote a review Jul 2021
Rohnert Park, California41 contributions16 helpful votes
+1
Date: July 10-17, 2021 Traveling companions: Husband and 15 year old daughter Room #2204 Booked through a vacation package with Costco: included r/t air from SFO, full-size care rental, 7 night stay, resort fees, $100 resort credit, parking fees, $100 excursion fee (we didn't use). Location: the location of this resort, in our opinion, is unrivaled. We loved that it was isolated from the busier, more touristy, hotels and resorts downtown making us feel like we were secluded amidst the natural beauty of the Hawaiian coast. No, there aren't any swimmable beaches nearby but that didn't bother us at all. The Resort is also the base of the Manta Pacific Research Foundation and where the Manta Learning Center is located. They have an observation deck where you can watch the snorkelers swim with the Mantas. Grounds: BEAUTIFUL. They've managed to keep the natural beauty intact with native flora and fauna growing out of lava rocks. Flower bearing trees are in abundance and you can enjoy their fragrance everywhere. We saw wild goats grazing in the area, mongoose running around, and cats. However, not once did we see animal feces anywhere they shouldn't be! The resort is huge so be prepared to do a lot of walking! The grounds are well maintained and we never saw any trash laying around. Facilities: Sheraton is built over land that use to be a sanctuary for Hawaiian natives. When the sanctuary was destroyed by natural elements, the architect who designed the resort (not originally a Sheraton), designed it with the same element as the santuary. Thus, looking at the building from above, you'll see a common open area in the middle and buildings connected from that open area (almost looking like a starfish). With the way the resort is designed, every room has a beautiful ocean or mountain view, or both. We used the gym almost every morning, At around 7 am, there were already quite a few people working out, reaching almost full "covid" capacity (not all machines are available for use in accordance with social distancing guidelines). The gym had all the right equipment for use: free weights, elliptical, treadmill, stationary bicycle, therapeutic balls. They provide towels and chilled bottles of water as well as towels and sprays to sanitize equipment after use. Room: this is where we saw the age of this resort. Our room in the Ahiahi (red) section is a full ocean view room. It's the first room in this section and overlooked the Manta Ray snorkeling area. It's also located on the 2nd floor so the lobby and gift shop is easy to access. We had 2 full size beds that were very comfortable, although smaller than what we're use to at home, one very large flat screen TV, pretty fast wi-fi (fast enough for us to stream movies from our laptop which we connected to the TV). The bathroom has one small counter (enough for 2 people to use simultaneously) and a separate toilet/shower area. The tub/shower is covered by a curved shower curtain/rod so it gives you more room to move around, plenty of tub rim space to store bottles for liquid soap, shampoo, and conditioners. The shower head is removable and can be handheld and adjusted for pressure. Unfortunately, the water pressure was never enough and the hot water was never hot enough at night. The room has a fairly large balcony and since our room was in the corner, we had a great view of the ocean, the observation deck, the gym, and the adult pool area. They need new furnishings in this room. The dresser drawers seemed haunted - they kept opening on their own. The closet is small and they don't provide enough hangers so we had to double up hanging our clothes. The closet also has a small safe. They provided us with one bottle of water but they have a water bottle filling station that we used - a lot! Besides, we brought reusable bottles from home to avoid filling this earth with more plastic. The room also has a Keurig single coffee cup maker and they provide Hawaiian blend coffee and Tea. The A/C is a little loud and since my body temp runs hot, I needed the temperature set no higher than 72 F, otherwise, I would melt. So, the a/c was constantly running. Restaurants: The Rays on the Bay is still closed. We only ate breakfast twice at the Wailele Cafe. It's pricey there. If not for our $100 resort credit, we wouldn't have eaten there. We bought a few sandwiches at the resort's gift shop and they were pretty good. Service: everyone we came in contact with (valet, front desk, room attendants, restaurant and pool waitstaff, activities) were such wonderfully welcoming and accommodating people). We didn't come across any single instance with anyone at this resort that didn't try to accommodate us in any way they could. For this alone, it's worth staying at this resort. The resort fee includes all kinds of amenities so be sure to reserve your spot for those. Pool: There's one large slide at the outdoor family pool area. The indoor adult-only pool is connected to the outdoor family pool. The pool area is beautiful and well-maintained and the outdoor pool has a gorgeous view of the ocean. There were always chairs available but we noticed during our early morning walk (at around 8 am), that people already reserved the best lounge chairs with towels and personal items even though there weren't any bodies in the pool. First come/first serve should require actual bodies instead of allowing people to wake up first thing in the morning to reserve those chairs when they aren't actually using them. Anyway, first world problem without entitlement attitudes. Enough of that. Yes, we would happily stay here again.
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Date of stay: July 2021
Rooms
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Service
Room Tip: #2204 provided ocean view right at the Manta Ray snorkel area
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osuddg wrote a review Jul 2021
Broken Arrow, Oklahoma105 contributions89 helpful votes
This is a beautiful resort with a nice view of the ocean. The rooms were clean and spacious. The AC in our room was not working properly, so they allowed us to switch to a different room. even so, the AC didn't cool the room below 72 degrees. We loved watching the manta rays in the evening. Our biggest frustration was with the housekeeping service. We had been getting daily housekeeping service and then the stopped with us telling us that they had changed to only on request. The pool area was beautiful and we enjoyed our time at the pool.
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Date of stay: July 2021
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Drew I wrote a review Jul 2021
Huntington Beach, California1065 contributions229 helpful votes
I stayed here for 2 nights in early June and overall had a really nice experience. I didn't find any of the covid-related restrictions to be unreasonable or a hinderance. Every staff person we encountered was very nice and helpful. I had a partial ocean view room that overlooked the main swimming pool with an ocean view looking to the south. Unfortunately the sunset wasn't viewable from the room, but there are plenty of places at the hotel to watch the sunset. The room was comfortable even though the hotel is dated and in need of refurbishment. There are so many picturesque places on the hotel grounds, and I spent one morning just walking around and enjoying the plants and the ocean. We tried to see the manta rays from the edge of the hotel one night, but didn't see any after waiting an hour. I really liked the fact that the hotel was away from the main town but close enough to drive up for lunch or dinner. The Keauhou area has a little shopping center with some shops and restaurants too. It's also a quick drive to lots of coffee plantations. I appreciated that they have a parking lot just for Marriott elite members that is close to the building. We really enjoyed the live music every night and we could hear it from our room. I would definitely return to this hotel.
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Date of stay: June 2021
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PRICE RANGE
US$205 - US$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton keauhou bay hotel kailua-kona, sheraton keauhou bay resort and spa, sheraton kailua-kona, sheraton keauhou bay resort & spa
FORMERLY KNOWN AS
Sheraton Keauhou Bay Resort & Spa
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
508
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Frequently Asked Questions about Sheraton Kona Resort & Spa at Keauhou Bay
Which popular attractions are close to Sheraton Kona Resort & Spa at Keauhou Bay?
Nearby attractions include Aloha Adventure Farms (4.8 km), Heavenly Hawaiian Kona Coffee Farm (3.7 km), and Greenwell Farms (7.0 km).
What are some of the property amenities at Sheraton Kona Resort & Spa at Keauhou Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Kona Resort & Spa at Keauhou Bay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Kona Resort & Spa at Keauhou Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Kona Resort & Spa at Keauhou Bay?
Conveniently located restaurants include Gypsea Gelato, Kona Grill House, and Da Poke Shack.
Are there opportunities to exercise at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Kona Resort & Spa at Keauhou Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Kona Resort & Spa at Keauhou Bay?
Many travellers enjoy visiting Kealakekua Bay (10.9 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km).
Does Sheraton Kona Resort & Spa at Keauhou Bay have any great views?
Yes, guests often enjoy the harbour view available here.