Let me start off saying my favorite four seasons to date is punta mita. I don’t know if it’s fair to compare this one to one in another country, but it’s inevitable. Also I know it’s Covid and the resorts are just coming back to life so they got a pass for that Kids for all seasons didn’t greet us at the lobby like punta mita and the guy didn’t even tell us what was going on for today. Just gave us a paper print out. Golf cart to room but he didn’t show us how everything worked or tell us where everything was. Didn’t show me where the laundry was or take us by kids for all seasons. No chair reservations at pool. You know it’s bad when you’re at one resort and you’re already regretting not having gone to the other one that is your gold standard. First day was kind of a let down. We had never stayed here before. I remember when I was younger, a lot of friends on Oahu had had their honeymoon here. Rooms: newly remodeled and bathrooms have fans which are nice but toilet door is slotted so no privacy there although there are pocket doors to the bathroom itself. Ours wouldn’t close all the way. Kids did not get the usual welcome package. It wasn’t until they were playing with a little boy their age at the pool who said the water toy he had came in a bag with a stuffed animal and some other stuff that we realized. Service was spotty. Sometimes we wouldn’t get turn down service and sometimes they would try to come after we were sleeping. Day 1: Beach tree Poke bowl $37- good but a lot of rice and the rice was really plain - I think it would have been better on a salad or with furikake rice. Kids burgers $12 had buns thantlooked smashed and flat like they just came out of a bag. Pool service : sat for about 2 hours on the first day and no one in a blue shirt came to see it I wanted water or anything to drink. Really the reason we stay at the FS instead of the Waikoloa is for the service and so i can lounge in my lounge chair and someone can wait on me and bring me a ridiculously expensive drink, am I right? After about 15 min a guy in a white shirt came and asked if i wanted towel covers for the chair. Had to go up to the little shack and request a water at around the 1,5 hr mark even though three waiters walked passed me about 50 times. No sunblock advertised but they have it if you ask. Pool service improved on subsequent days. Popsicles at around 1:30 but where’s the sunglasses doctor? Shaved ice : they should be embarrassed. Considering Hawaii and shaved ice are as synonymous as big island and Mauna Kea , this is the WORST shaved ice in Hawaii EVER. It’s a snow cone pretending to be a shaved ice. Ice is crunchy and tiny pieces of ice and should be shaved, fluffy and soft. Syrup is too sweet. It was like being at a resort in Montana that’s trying to make like it’s Hawaiian. And for two for almost $20? Ridiculous. Big island shaved ice company at Waikoloa shopping center has real shaved ice. But really, if you’re the four seasons and supposed to be so amazing no one wants to leave your property, you should invest in a better shaved ice machine. Hualalai grill: octopus appetizer. For $23 it’s only ok. You get one tentacle and I’m sorry to say it was chewy. They need to send the chef to osteria mozza in LA or the four seasons punta mita to learn how to make octopus. Residence beach house - highly recommend for a relaxed atmosphere and restaurant on the beach but harder to get reservations as priority is given to the residences. But they can tell you by 3:30. We went at 5:30 and it wasn’t busy at all. Food was great! My favorite restaurant of them all for the atmosphere and simple cuisine. Trading post is a great deal ( comparatively) for breakfast and grab and go stuff. Lagoon in the ocean was better than their lagoon - it had lots of turtles but be careful wading in as they have urchins. Also go earlier when tide is lower. Free snorkel rental Overall service was good. Everyone willing to do things that were asked but I can’t say that anyone went the extra mile except for the vallet guy who threw four umbrullas into our trunk and saved us from getting soaked when we told him we were going to Hilo for the day. Cheers to him!…
The hotel is amazing - it really has been described so well by others. It was truly relaxing. I especially wanted to call out Executive Chef Richard Polhemus - as our son has a whole host of allergies which makes traveling difficult. Richard made it all so easy for us. He arranged a menu before we got there. He made sure that every other chef knew about our son's allergies, and any time we went for dining - it was a seamless, smooth experience, including a special breakfast for him (they even arranged ordering a special pancake mix for him). Thank you Chef Richard for making this such a mentally relaxing vacation for us.
DO NOT VISIT during covid. Having been four seasons fans for years, understand they are not capable of operating under covid. The four seasons service they pride themselves on is literally gone. 30 minutes just to get a beach chair. 1 cocktail waitress in 3 hours. Restaurants are very slow and service is the problem there also. If you’re going to charge your normal rates DO YOUR JOB!! Yet another Biden policy casualty. If you pay people not to work, surprise, they won’t work. Holiday inn has better service.
It is as close as one could get to Heaven. A superb, sprawling property that has everything you’d want and more. An extremely friendly and helpful staff that went out of their way to make you feel welcome. The pond next to one of their many swimming pools with marine life that you can watch while snorkeling is something I have never seen anywhere before. The sport, spa gym facilities are top notch as are the various restaurants on the property.
This was an amazing property. The service matched the exquisite location. Every person went above and beyond meeting our expectations, even the young man at the gate who waived excitedly each time he welcomed us back on the property. Wonderful dining options, beach and pools. The concierge was exceedingly knowledgeable and helpful. The rooms and grounds are beautiful but the staff is even better. If they have staffing issues you would never know, great job to the entire team and their leadership. We will be back to the Big Island and to this property, we miss them already!