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Hotel NEO Kuta Jelantik

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Jl. Patih Jelantik 188, Legian 80361 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (205)
360
Panoramas (9)
Room & Suite (98)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 04/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel NEO Kuta Jelantik
Updated 04/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 115 hotels in Legian
Location
Cleanliness
Service
Value
For travelers who want to take in the sights and sounds of Bali, Hotel Neo Kuta Jelantik is the perfect choice. This hotel is situated directly on famous Legian Street and offers modern cozy with minimalist concept. Located in the very heart of Legian area and surrounded by trendy restaurants, bars and boutiques this location is just 1 Km from the city center and from the airport, this 3-star hotel attracts numerous travelers each year from around the world. Neo Kuta Jelantik provides free Wifi connection all around hotel area, minibars and flat-screen Tvs with premium channels and including free coffee and tea maker facilities. Modern cozy style all rooms and the suite rooms are set up iPod docks players with comfortable sofas. Neo Kuta Jelantik has 3 room types are Standard Rooms, Superior Rooms and Suite Room and This hotel has free valet service, 24 hours room service and breakfast buffet at Noodles Restaurant.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Coffee shop
Airport transportation
Meeting rooms
Massage
Baggage storage
Concierge
Wifi
Restaurant
Breakfast buffet
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Room service
Safe
Seating area
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Languages Spoken
English, Indonesian
575Reviews9Q+A54Room tips
Traveller rating
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Bj L wrote a review Feb 2020
Surfers Paradise, Australia1322 contributions243 helpful votes
+1
  The Hotel Neo, (which should not to be confused with the Neo + Hotel), is a modern small hotel and after reading the number of reviews about the friendly the staff and hotel, I decided to give it a try. However I was disappointed and found the reception staff very unfriendly and unwelcoming and cleanliness had a lot to be desired. The staff are lazy and couldn’t careless and have no sense of customer support.   After sitting around for ages with no offer of any use of the wifi, or a drink or anything I was eventually checked into the room which is quite small.   Pros:   Modern cheap hotel There are tea and coffee making facilities, There is an LCD TV with a reasonably good selection of English-speaking channels   Cons:   The check in process was painfully slow Staff are very unhelpful and are very poor at their jobs  The rooms are small There is a small bar fridge which keeps things cool but not cold, The housekeeping is very poor. There were disgusting stains all over the seat/ bench in the room, There were stains on the floor and a build up of dust and muck in the corners  of the room. There was a small window which was useless as the view was  looking straight into a concrete wall, absolutely no view at all. The bathroom in the bathroom was really grotty and disgusting and it hadn't been cleaned properly in a very long time.  There was mold and grime all over the floor and in the corners and on the  floor and wall tiles and all around the drain in the shower. There was a small box containing a shower cap and cotton buds and it was absolutely gross & disgusting and it was filled with a huge amount of build up of filth and muck stuck inside it, so there was no way you would dare use anything that was provided in that container. They do not provide face washers or hand towels   The cleaning was poor and it was quite disgraceful the way they had not cleaned the bathroom properly in.months, and even the glasses provided in the bathroom were not clean and you would not use them true fear of picking up some sort of sickness from the germs.   The bed was quite firm and a little uncomfortable, and maintenance was poor as the shelf beside the bed was damaged and bent down on an angle, and it would break off with any sort of pressure or weight applied to it. It was unsafe.   There were limited power sockets for changing your devices.   On the website where I booked the hotel it book the hotel it stated there was a pool and there is No pool, and the air conditioning was small and inefficient and struggled to keep the room at a comfortable cool temperature in the heat of the day.   Overall the very poor hygiene in housekeeping would put many people off of wanting to stay here. There are numerous properties all around this area at a similar price and kept much cleaner in a better condition.
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Date of stay: January 2020Trip type: Travelled with friends
2 Helpful votes
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Response from Wirayusa, Front Office Manager at Hotel NEO Kuta Jelantik
Responded 16 Feb 2020
Dear Mr/Mrs BjL461, Warmest greetings from Hotel Neo Kuta Jelantik and thank you for sharing your valuable feedback during your stay at our Hotel. Please accept our most sincere apologies for the shortfalls you may have experienced during your recent stay at our Hotel and we appreciate your valuable feedback but It is with regret that the standards of our facilities and services did not meet your expectations, to avoid such unfortunate situations in the future and to ultimately further elevate our guests’ stay. Therefore, I have personally shared and discussed your valuable feedback with the respective team and to the relevant department managers to improve the quality of our service delivery and product facilities as well as immediate improvement is put into place. Thank you once again for sharing your feedback and preferences as it will allow us to better anticipate our service and product facilities on your future stays. Our guest satisfaction continues to be our number one priority and on behalf of the entire team, I look forward to another opportunity to be welcoming you back in the near future at NEO Kuta Jelantik Thank you and best regards Yustiadi Windra Hotel Manager
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Digital Nomad wrote a review Feb 2020
18 contributions24 helpful votes
Good hotel and very near to the Kuta market with a good service in budget price. Safe for single woman too. And it's couple friendly hotel just in case you need to know. Breakfast is complimentary and locality is also safe.
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Date of stay: February 2020Trip type: Travelled with friends
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Jeffsreview wrote a review Feb 2020
Surfers Paradise, Australia867 contributions182 helpful votes
+1
The Hotel Neo, (not to be confused with Neo + Hotel), is a.modern small hotel and after reading the number of reviews about the friendly the staff and hotel, I decided to give it a try. However I was disappointed and found the reception staff very unfriendly and unwelcoming & never greated guests when entering or leaving. The check in process was painfully slow and the staff very unhelpful all they said was 'You are early wait!' I had arrived about one and a half hours early and there was no offer of a welcome drink, no offer to use any facilities, and not even an offer to take a seat or off of me to use the Wi-Fi.  Eventually after sitting around for over an hour without any friendly gestures or welcoming I was checked into my room and the rooms are quite small. There is a small bar fridge which keeps things cool but not cold, there are tea and coffee making facilities, there is an LCD TV with a reasonably good selection of English-speaking channels and the bathroom is small. The housekeeping is very poor. There were disgusting stains all over the seat/ bench in the room, there were stains on the floor and looking and a buildup of Dustin mock in the corners of the room. There wss a small window which was useless as the view was looking straight into a concrete wall, absolutely no view at all. There was very little provided in the bathroom in the bathroom was really grotty and disgusting and it hadn't been cleaned properly in a very long time.  There was mold and grime all over the floor and in the corners and on the floor and wall tiles and all.around tha drain in the shower. There was a small box containing a shower cap and cotton buds and it was absolutely gross & disgusting and it was fiilef with a huge amount fo build up of filth and muck stuck inside it, so there was no way you would dare use anything that was provided in that container. They do not provide face washes or hand towels and it was quite disgraceful the way they had not cleaned the bathroom properly in.months, and even the glasses provided in the bathroom were not clean and you would not use them for the fear of picking up some sort of sickness from the germs. The bed was quite firm and a little uncomfortable, and maintenance was poor as the shelf beside the bed was damaged and bent down on an angle, and there were limited power sockets for changing your devices. On the website where I booked the hotel it book the hotel it stated there was a pool and there is NO Pool!, and the air conditioning was small and inefficient and struggled to keep the room at a comfortable cool temperature in the heat of the day. Overall the very poor hygiene in housekeeping would put many people off of wanting to stay here. There are numerous properties all around this area at a similar price and kept much cleaner in a better condition.
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Date of stay: January 2020Trip type: Travelled solo
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Ellen Yang wrote a review Jan 2020
1 contribution
With 3 star hotel, usually i dont expect much as i only stayed for 2 nights, but i found out in a minimalist space of room, the amenities were complete, the room was clean and cozy enough with good service from hotel team.
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Review collected in partnership with this hotel
Date of stay: January 2020
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kontaksamuel wrote a review Jan 2020
1 contribution
The location is very strategic, 200 meter to legian. breakfast also good and complete you can eat juice manggo, orange, milk, salad, main course, bread, or you can also ask to them for cook scrambled egg.
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Review collected in partnership with this hotel
Date of stay: January 2020
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Location
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PRICE RANGE
US$20 - US$76 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Neo Legian Jelantik
LOCATION
IndonesiaBaliKuta DistrictLegian
NUMBER OF ROOMS
101
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Frequently Asked Questions about Hotel NEO Kuta Jelantik
Which popular attractions are close to Hotel NEO Kuta Jelantik?
Nearby attractions include Teds Bar (0.4 km), Dalem Kahyangan Temple (0.3 km), and One Tribe One Life (0.5 km).
What are some of the property amenities at Hotel NEO Kuta Jelantik?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and airport transportation.
What food & drink options are available at Hotel NEO Kuta Jelantik?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hotel NEO Kuta Jelantik?
Yes, valet parking is available to guests.
What are some restaurants close to Hotel NEO Kuta Jelantik?
Conveniently located restaurants include Playbar, Fat Tony's, and Yogurt Republic Kuta.
Does Hotel NEO Kuta Jelantik have airport transportation?
Yes, Hotel NEO Kuta Jelantik offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel NEO Kuta Jelantik?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel NEO Kuta Jelantik?
The staff speaks multiple languages, including English and Indonesian.
Are there any historical sites close to Hotel NEO Kuta Jelantik?
Many travellers enjoy visiting Pura Dalem Sakenan Serangan (5.4 km).
Is Hotel NEO Kuta Jelantik accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.