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5.0
#2 of 42 hotels in Kerobokan
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Bali’s new exclusive boutique resort; the perfect spot to share lazy days and great food with family and friends on the blissful Island of the Gods. The Santai boasts 11 beautifully designed, luxury villas, each with a refreshing pool, spacious living and dining area, a fully-fitted kitchen and nestled in the tranquil surroundings of one of Bali's most sought-after neighbourhoods, Umalas.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
Indonesian
Location
Jl. Bumbak No. 88A Banjar Anyar Kelod, Umalas, Kerobokan 80361 Indonesia
The Santai
416 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We stayed at Santai Villas for 4 days. We had the most memorable experience with great service, extremely friendly and hospitable staff and great attention to detail by all members at Santai.
The property was beautiful, luxurious and so well maintained. It was constantly cleaned and sanitised. The housekeeping team were very efficient and would come and enquire in a timely manner as to when we wanted their services.
We stayed in a pool villa and the pool was big and sufficient for a big family and so well maintained and cleaned daily.
The property overall was so enjoyable that we didn't want to leave and just wanted to stay indoors. Nevertheless the location of the villas are very much within reachable distances to a lot of places like Canggu, Seminyak, Berawa, Uluwatu etc.
The food was delicious, prepared exactly to our liking and they really incorporated our requirements of being vegetarian.
Special shout out to the Santai team as they went out of their way to make a special occasion (Birthday) in our family a memorable one. They baked us a delicious and indulgent chocolate cake and also treated us to a beautiful floating breakfast. It was so fresh and yummy.
Overall, our stay was extremely pleasant and memorable and we will definitely highly recommend this cozy property for anyone new to Bali. And we will definitely be making our way back to the Santai Villas.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yunus Isnaini, General Manager at The Santai
Responded 18 Oct 2022
Dear Ms. Anushri, We wish to thank you for choosing The Santai as your stay during your holiday in Bali with your Family recently and appreciated very much for sharing a wonderful review posted on Trip Advisor. We are delighted to learn that you had a most memorable experience and extremely enjoyed all the facilities and great services extended by our staff, The Santai Family. You stayed in a beautiful 2-bedroom private pool villa which is very suitable for the four of you and your positive highlights are much appreciated as it is a great information to be shared hence, traveler can find references to be confident in choosing The Santai as a great destination. We keep striving for excellence to ensure delivering the utmost to our guests and definitely we look forward to welcoming you and your family back for another amazing stay in the nearest future. Thank you and with kindest regards, Yunus & The Santai Family
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This was our 2nd time staying at The Santai. We had many positives with the service and friendliness of the staff. Right from check in and all the way to check out. We throughly enjoyed our cooking class with Chef Gede. He taught us 3 dishes that were delicious. The cooking demo was conducted in our villa after which we had the items prepared for our lunch. I cannot praise enough the personalised service of Chef and his staff. They were really helpful and attentive. The breakfast was also extensive and delicious.
The areas for improvement for this property - it’s looking very tired. Many things in the villa needs replacement or touch up. Our dining area is an open concept and some crockery/utensils are placed in the open for usage. I find this unhygienic as there are many insects and lizards. There was no soap detergent for us to wash the utensils. I supposed if I asked the service staff for it they would have gladly brought some for me. But I think this should automatically be placed in the villa for guests usage. I suggest reorganising the crockery in the dining area or have them covered. The rooms are also very porous especially the roof. Every morning we are woken up by scratching above the roof and all the birds chirping loudly. I think this can’t be helped unless the owners of this property invest more in sprucing up and improving the hardware.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yunus Isnaini, General Manager at The Santai
Responded 22 Jan 2023
Dear Mr/s. Roam, We wish to thank you for returning to The Santai as your stay destination for the second time during you recent holiday in Bali and we are most happy to learn that you had another amazing stay. I will pass to our team all your positive feedback with regards to their warm service and friendliness, specifically to chef Gede which has arranged for you another wonderful cooking class, great lunch and delicious and extensive breakfast selections. We appreciated your kind and constructive feedback with regards to the property improvement requirements as we may not see things that we could get from our valued guests feedback and those definitely will be followed up with required action accordingly. The beautiful space of our villa dining area is the outdoor area located just by the private swimming pool side and surrounded with greenery. It is equipped with kitchen and dining utensils which we allocated all in closed door kitchen cabinet in order to keep it hygiene and covered from outdoor exposer and dish washing soap is also provided and available inside the kitchen cabinet. We will investigate the scratching sound from the roof as you shared occur every morning in your villa, we may assume that it was from the birds, however, we will check and follow up further with the necessary action. Kindly rest assured and be advised that we have a room maintenance regular program where we close one villa for a room maintenance program and this is done consistently through out the year in order to ensure that all villa units will always be in a great shape. I am happy to share with you that we have closed the unit villa you stayed for a week in order for us to touch up and refurnish thoroughly and bring it to a top shape condition. Thank you once again and wishing you always in a great health, while we look forward to your return again for another relaxing stay at The Santai soon. With kindest regards, Yunus & The Santai Family Resort Manager
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I came to this beautiful unique looking hotel with my husband and 4 kids, The hotel so gorgeous luxury big rooms , So generous people , so sincere and trustworthy ,beautiful welcoming. treating you so nice with respect , always available for our comfort anytime 24 hours , best hospitality ever. Housekeeping is the best as everyday they change the bed sheets and exchange kitchen stuff and all towels cleaning floor toilets pool and even the glass as you just came in ,their hospitality and generosity made us love Bali and willing to visit again and staying in this beautiful hotel. The breakfast is so delicious and generous, picked as from airport and dropped us off as promised us .their welcoming smiles all time made us feel we are home .deep thanks for the Manager and all stuff for this beautiful unforgettable experience
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Date of stay: December 2022
Value
Location
Service
Room Tip:So beautiful hotel big luxury rooms and five starts hospitality generosity and welcoming
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yunus Isnaini, General Manager at The Santai
Responded 19 Dec 2022
Dear Mrs. Abir, I wish to thank you for choosing The Santai as your resort destination for your stay during your recent holiday in Bali, we are most delighted to learn that you and your Family had a beautiful unforgettable experience. We are most appreciative and very much motivated reading all your positive feedback as you shared on Trip Advisor, The Santai Family are here to ensure all our valued guests like you and your Family are given the highest level of service and returning home with a most memorable experiences. We wish you a great health and definitely looking forward to your return for another amazing stay soon. Thank you and with kindest regards, Yunus & The Santai Family Resort Manager
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The villa was super nice, clean, staff are friendly and prompt on sending our request. they upgrade us and giving us welcome drinks, snacks and complimentary cake as we celebrate our friend bday during the stay. The breakfast spread are delicious and they even send us food on time even during rainy days. the only downside is the villa a bit dark during night time as need to request extra light. But overall the best villa we had so far during our stay in bali. 5/5 ⭐️⭐️⭐️⭐️⭐️
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yunus Isnaini, General Manager at The Santai
Responded 11 Sept 2022
Dear Mr. Suhailisaadon, I wish to thank you for staying at The Santai recently and appreciated very much for sharing your wonderful review posted on Trip Advisor. We are most happy to learn that you had a great time with us and it was such a pleasure to be able upgrading you with the availability of the villa for the birthday celebration. Thank you once again for all your great feedback, definitely we will keep striving for excellence and to deliver the utmost to our valued guests. In the meantime, we look forward to your return for another most amazing stay in the nearest future. With kindest regards, Isnaini Yunus & The Santai Family Resort Manager
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The rooms were spacious, with a pool and a cool outdoor shower. Breakfast was amazing and the staff at were extremely warm and understanding. Upon learning that we were getting bitten by mosquitos, they made sure to place mosquito incense and insect repellent in our room to make our stay more comfortable. Kudos to them
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yunus Isnaini, General Manager at The Santai
Responded 31 Dec 2023
Dear 707mattiasp, I wish to thank you for sharing your fantastic experience at The Santai! We are thrilled to hear that you enjoyed your stay with us and appreciate your thoughtful feedback. It is delightful to know that you found our spacious rooms, complete with a pool and cool outdoor shower, to your liking. We strive to provide a comfortable and rejuvenating environment for our guests, and we are glad to hear that we met your expectations. We are particularly pleased that you enjoyed the amazing breakfast, our culinary team works hard to create a diverse and delicious menu to start your day on a high note. Your kind words about our staff's warmth and understanding mean a lot to us. Our team is dedicated to ensuring every guest feels valued and cared for during their stay. We are also glad to hear that our staff proactively addressed the mosquito issue by providing mosquito incense and insect repellent. Your comfort is our priority, and we appreciate your acknowledgment of our efforts. Thank you for the kudos, and we hope to have the pleasure of welcoming you back for another exceptional stay at The Santai in the future. Warmest regards, Yunus & The Santai Family General Manager
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This is a very nice pool villa. There was no inconvenience at all for 4 adults and 4 children to use it. There are three rooms, each with its own bathroom, and the kitchen is outdoors next to the pool. I think the pool is about 10m long. It was great for swimming. For breakfast, you can choose from a starter, main, tea, juice, etc. It tasted good and my requests were met very well. However, there was a bit of a lack of amenities nearby. I'm so fortunate to have a delicious burger place.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We often stay at the Santai with a group of friends, and every single time we stay there, it feels like we own our own private villas in Bali BUT with the added bonus of a super friendly, super accommodating, super friendly, and helpful staff. The rooms within the villas themselves were amazing, with indoor/outdoor bathroom experiences, a great pool, and a perfect kitchenette for those late night indomies and chill sessions at home. Will continue to stay here whenever we come to Bali as the service and the staff really make us feel like we are part of the family.
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Date of stay: March 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yunus Isnaini, General Manager at The Santai
Responded 6 Jun 2022
Dear Mr. 99ariand, I wish to thank you for your valued time posting such a wonderful review on Trip Advisor following your recent return stay at The Santai and we are delighted to learn that you had most wonderful experience. The Santai is indeed a perfect destination for a retreat and very suitable for a group of family or friends stay, the three bedroom villa has a very spacious outdoor living area and large private pool, while the two bedroom villa are most suitable for smaller group stay. I will share with our team, The Santai Family your lovely feedback with regards to their friendliness and helpfulness which I believe will become a great motivation to keep it up, striving for excellence and definitely most happy that we have been part of your Family in Bali. We wish you a great health and we look forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager
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We stayed in a villa with 2 bedrooms. We really like the design of this spacious 2 bedroom villa. Has a separate living room and kitchen equipped with air conditioning (but it looks like a 3 bedroom villa doesn't have a living room and kitchen with air conditioning like this). Each room is spacious with its own bathroom. The area of this villa is not too crowded and only a few good restaurants and a mini market that can be reached by walking. Breakfast at this villa is also very good and with many menu choices. Overall the whole villa is very comfortable for those who like tranquility. But what we feel is that the lighting in this villa is rather minimal (maybe it was made with a theme like that). We asked and they were ready to provide additional information if needed. They also use sliding doors between rooms and some of these sliding doors feel a bit heavy (watch out for those with long and pretty nails 😁). Overall we love this nice villa !
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yunus Isnaini, General Manager at The Santai
Responded 3 Jul 2023
Dear Bapak Steven, I wish to thank you for taking the time to share your wonderful experience at The Santai! We appreciate your kind words and feedback regarding your stay in our spacious 2-bedroom villa. We are delighted to hear that you loved the design, especially the separate living room and kitchen equipped with air conditioning. We are glad to know that you found the rooms to be spacious and enjoyed the convenience of having individual bathrooms. Creating a peaceful environment is one of our priorities, hence, we are thrilled that you found our villa to be tranquil and comfortable. It's great to hear that the breakfast met your expectations with its wide variety of menu choices. We appreciate your feedback regarding the lighting in the villa. While we strive to create a cozy ambiance, we understand that brighter lighting may be preferable for some guests, hence, we provide additional lights that we may install upon requests. Regarding the sliding doors, we apologize for any inconvenience caused. Your cautionary note for guests with long nails is well-taken, and we will further take action with the doors to ensure a smoother experience for all our guests. Once again, thank you for your valuable feedback and we hope to welcome you back to The Santai in the future for another memorable experience. With kindest regards, Yunus & The Santai Family General Manager
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We stayed for 4 days and were in the 3 bedroom villa. Very pretty villa, with 3 very spacious bedrooms. Its internal bathrooms are outdoors: very characteristic! The pool is quite large and knowing there were children they had an inflatable killer whale inside the pool to play with. They also gave us a really well done and super relaxing massage. Shuttle service always taken care of and even when their cars were busy they called us taxis at their expense. Their kindness is incredible! I gave 4 stars instead of 5 only because the breakfast should be improved: personally I prefer buffets where everyone decides what to taste "from the face". (But in any case it was always satisfying, even if it could be improved, especially the fresh fruit juices) Unfortunately, the area is not very convenient because you always have to move around to go to the beach and with the traffic in Bali it takes a while. But once you accept this, you feel great! Thanks again to all the staff!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for two nights with our family of four (one child). The rooms are spacious, the pool is large, and it's a recommended villa for relaxing. The staff are all kind and polite. For breakfast, you can choose from a wide variety of menu items, and they will bring it to your room. We use WhatsApp to communicate with the reception, so you can contact them easily at any time. There is a cafe and a Circle K opposite the villa, which is very convenient. I would like to stay longer next time I visit Bali. However, I think it would be a problem if it becomes even more popular and it becomes harder to make reservations.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:ヴィラでのExchangeはできないです。
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Mr/s. Cambriant,
The Santai, located in Jalan Bumbak, Kerobokan, Bali, is approximately a 10 to 15-minute drive away from the nearest beach. The exact time may vary depending on traffic conditions and the specific beach you are referring to. Bali has several beautiful beaches, and some popular options near Kerobokan include Batu Belig Beach, Petitenget Beach, and Echo Beach. It's advisable to check the current traffic and road conditions before planning your journey to the beach. Walking to the beach from The Santai would take around 45 minutes to 1 hour, depending on your walking pace.
As for nearby cafes and shops, there are a variety of options in the surrounding area. Jalan Bumbak and its vicinity offer several local eateries, cafes, and convenience stores. Additionally, if you head towards the popular tourist areas such as Seminyak or Canggu, you'll find a wider selection of cafes, restaurants, shops, and boutiques. These areas are typically accessible within a short drive from The Santai.
I trust the information is sufficient and looking forward to the opportunity of welcoming you to The Santai.
Thank you and with kindest regards,
Yunus & The Santai Family
General Manager
Dear Alison C,
I wish to thank you for your interest in staying at The Santai and further to your inquiry, I am pleased to advise you that all the bedrooms are equipped with each own bathroom.
The bathroom in Master Bedroom is very spacious and also provided with a large bathtub .
I hope that this information is helpful and looking forward to the opportunity of welcoming you soon.
With kindest regards,
Yunus & The Santai Family
Resort Manager
Dear HusMatar,
We are happy to learn your interest in staying at The Santai and further to your question, we are happy to advise you that we do also provide halal food in the resort.
Kindly do not hesitate to let us know should require any other information and we look forward to the opportunity of welcoming you in the nearest future.
With kindest regards,
Yunus
Resort Manager
Dear HappyBigR19,
Thank you for your question.
Kindly be advised that we are a boutique resort with private pool villa concept with total only 11 units of villa, there is no buggy service and it is only one minute walking distance to all areas of the resort.
The lobby is only accessible with few step of stairs while there is another access as an option avoiding stairs to go to the porte-cochere without going through the lobby.
I hope that the above answer your question and kindly do not hesitate to let me know should you require any other information.
Thank you & kind regards,
Yunus & The Santai Family
Resort Manager
Dear Elaine C,
I wish to thank you for your interest in staying at The Santai.
Further to your inquiry, i am pleased to advise you that a 2-ways airport transfer are provided on complimentary basis.
Looking forward to the opportunity of welcoming you and kindly let me know if i may assist you with making your reservation.
With kind regards,
Yunus
There are more places to choose from in the Kerobokan area.
PRICE RANGE
HK$1,283 - HK$2,581 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliNorth KutaKerobokan
NUMBER OF ROOMS
11
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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