A great property with a great understanding staff specially Marin, he was helping us out in ways which don’t come under his duty also. Got full assistance and guidance with respect to booking other tours , drivers etc from the staff of the hotel. A great experience !!!
I arrived at the villa on the 13th September and checked out on the 22nd September. I booked straight through the hotel, unfortunately a big mistake as I must have been given the worst villa, even though I booked and paid months in advance. Villa 117 was extremely old where you heard a cat in the wall of a night along with cockroaches to wake up of a morning. The best thing was the hot shower, great pressure. The staff at breakfast were also great even though it was just an ordinary breakfast which suits me, unlike some other guests. I had a shower before I checked out and was aghast to find the white bath mat had stains on it which I can’t confirm what they are, I will let you guys work out for yourselves. The villa felt dirty but as the manager said they are they are in the process of refurbishment. I felt if I had have booked thru an agent such as Booking.com or Accor hotels maybe I would have been given another villa. The curtains were frayed the bathroom left a lot to be desired. I hope one day I could stay their again as the location was fine. More than likely I will book with a nearby villa. The rating is based on the location only…
We booked this on bookings .com and it stated it was a 4* + hotel. It couldn’t be further from the truth. The entire place is run down, the 2 bedroom villa is discusting and looks nothing like the pictures on the website. The doors didn’t lock and the toilets leaked all over the floor.We asked to be moved and were offered a room , when we went to it the pillows had blood on them and the whole place had damp up the walls. We left with our children. The whole ordeal was very stressful and we have lost a lot of money. We have been refused a refund as our booking was non refundable, so the entire ££££ for the trip is lost, we are gutted.
Stayed in a two bedroom villa. Large rooms, both bedrooms have identical ensuites, good size fridge, four bottles of water and new toiletries daily. Turn down bed service. Security 25/7. Room service until 10pm. Very helpful and friendly staff, nothing was too much for them. We commented that we enjoyed the Indonesian cakes on the buffet and the waitress went to the market after her shift to purchase some for our breakfast the next morning. Room service is until 10pm. The resort pool is beautiful but we preferred the privacy and convenience of the Villa pool. Breakfast buffet was plentiful. There are many cafes, mini marts, ATMs and shops in the same street. We enjoyed our two week stay
We recently stayed for 6 nights in the 2 bedroom pool suite. Reading all the negative reviews, i have to say i was nervous. But we were pleasantly surprised. yes it's a small hotel and yes the breakfast choices were limited but it was not bad. it was sufficient and had new choices every day. we could also ask for eggs to be cooked our way and for bacon. the rooms were both clean and very spacious. we didnt asked for cleaning every day, but when we did we got fresh bath and swimming towels. we ordered room service once and it was not bad. the staff were all very friendly and helpful. the hotel is situated in a busy street, so lots of restaurants and coffee shops around. also a few good massage places. we walked to seminyak square every day - only about 15 min, same for potato head. overall we were happy with the hotel - but do agree that some renovations and upgrades would do wonders. we would book again.…
To be honest, i didn't feel comfortable with the service. The worker should've been more professional. But the place was good. I hope the management can put more attention on this. We would like to revisit tho, however we really enjoyed the room. thanks
GROSS!!!!!!! Don’t do it guys, we checked out, didn’t even last one night! Then they refused to refund us but thankfully Wotif got involved & got us a full refund after a few weeks. (The hotel tried to say we hadn’t even told them of any problems but thankfully I could prove they were lying!) Smells like sewers, filthy, lizards and insects climbing the walls (even inside), trust me, it looks NOTHING like the photos 🤢
We booked this hotel due the good deal we got from our travel agent. For the price we didn’t expect to much. How wrong we were. The hotel is deceiving from the front, but when you walk through reception it’s an oasis. The staff are amazing nothing is to much trouble. We had a pool room that we loved. House keeping was good. You do have to remember the hotel isn’t brand new, but the owners are spending money on improvements. There was some small patches of damp high on the walls in the room, but nothing that concerned us. Food was good we used room service several times. Breakfast was eat as much as you want with made to order omelettes, pancakes and other cooked eggs. We have already decided this will be our hotel for our next holiday. Lastly we want to thank all the staff for making our stay so special. We will see you soon Andy + Naomi…
stayed for 1 day only at 1 big room with private pool.. we took a room with breakfast.. pros : room is bigger with complete facilities such as refrigerator, microwave, private small pool, bathtub, hair dryer, and standard room amenities. very private area. staffs are friendly and helpful. cons : old hotel, found lots of defact in corners of the room, need to do daily cleaning the pool because it's moldy, not clean (found a snack's pack under the sofa) and smelly, breakfast was so so with small selection of varieties (only bread, fruits, cereal, fried rice, fried noodles, indonesian fried chicken, vegetables, egg) suggestion : need a renovation and maintain the defacts.
Beautiful place to stay, clean rooms and friendly staff The breakfast is tasty but most of the time it won’t be hot, it’s like the food has been ready for a while before it’s served. The service is good but it can be improved, when you call for something you will get it, but you will wait for a few minutes. The private pools need to be renewed. Overall nice place and very friendly staff Sure I would come back again