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Hotel Riu Plaza New York Times Square

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305 W 46th St, New York City, NY 10036-3810
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (3447)
Room & Suite (1026)
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What is Travellers’ Choice?
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Plaza New York Times Square
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#118 of 516 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
The Hotel Riu Plaza New York Times Square is located in the heart of Manhattan, in the renowned "Restaurant Row", surrounded by Broadway's most famous theaters, and a few steps from the iconic Times Square, known throughout the world as the symbol of New York. John F. Kennedy International Airport (JFK) is approx. 26 km away. This hotel is ideal for both leisure and business travel. The 647 modern designed, elegant decorated rooms with free Wi-Fi offer maximum comfort, and in our 4 stylish and modern conference rooms you can successfully organize your events and meetings. We also offer our guests a buffet restaurant, a bar with hot and cold drinks, a Grab & Go kiosk and a fully equipped 24h gym.
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Room & Suite (1,026)1,026
Full view
Property amenities
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Paid wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Taxi service
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Refrigerator
Flatscreen TV
Bottled water
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Price:Book now with 10% off!

Location

Full view
100Great for walkers
Grade: 100 out of 100
644Restaurantswithin 0.5 km
247Attractionswithin 0.5 km
4710Reviews513Q+A100Room tips
Traveller rating
  • 2,525
  • 1,505
  • 371
  • 153
  • 156
Time of year
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Popular mentions
Amanda W wrote a review 7 Jun
1 contribution
The hotel is beautiful and in a good location. That’s about all it has going for it. You have to specifically request for your room to be cleaned. We did 3 days with nothing. We ran out of towels. When we asked the first housekeeper, she told us no. Finally, we saw another housekeeper who gave us some. We ran out of towels and toilet paper because our room was never cleaned and had to call down to get them. The Fashion Restaurant for dinner is the pits. Their menu is very limited. We got a pasta with pesto and it was greasy and just bad. Next to our table was a TV. That was also where the staff had plugged in their cell phones. Every few minutes, someone would come to check their phone! They were very slow so apparently they had nothing to do. They have a nice patio area. We ordered pizza from outside the hotel, and we sat down on the patio. There was NO ONE on the patio. We were told we couldn’t eat any outside food there and were told to leave now. The breakfast is awful. They do not have the buffet that is pictured that looks so good. It’s in little boxes because of COVID. The hot consisted of eggs, bacon, potatoes and pancakes the first day. Eggs were good. The rest was awful. We got the cold breakfast the next day. It was a cinnamon roll and a yogurt. The cinnamon roll was good. We went down the next day, and they were out of cold breakfast. The hot consisted of eggs, sausage, pancakes, french fries and a cheese stick!!! Leftover from the day before I’m sure, and it was all cold. The orange juice and coffee were good. There are no ice buckets or ice machines. When we went down to ask if we could get some ice, they told us it was a DOLLAR A CUP! Needless to say, we didn’t get ice. We were really excited about this hotel because of the reviews and the pictures. The woman that checked us in was very nice, but most of the other staff was rude. We will definitely NOT be returning to this hotel.
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Date of stay: June 2021Trip type: Travelled with family
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded 1 week ago
Dear Amanda, Thank you for taking the time to share your feedback. It saddens us to hear that your stay was anything less than pleasing due to the issues you encountered during your stay. Certainly, this is not the kind of experience we would like our valued guest to have and we apologize for any inconvenience this may have caused you during your stay. We take complaints very seriously at our property. Please know, that your voice has been heard, and we will use your feedback to optimize operations if necessary. Furthermore, all staff have been strongly reminded that guest care is the sole reason for us being here and any impression of rudeness is not acceptable. It is our hope that you provide us an opportunity to be at your service again. In the meantime, we sincerely hope that you remain healthy and safe during this unprecedented time. Take care; we hope we can be at your service again. Warm regards, Hotel Riu Plaza New York Times Square Online Reputation Manager
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Leslie S wrote a review May 2021
Cleveland, Ohio2 contributions4 helpful votes
Our stay was 5 nights on 15th floor. Hotel and room was spotless. Just steps from Times Square. Tons of restaurants in walking distance. Staff was helpful and friendly. Asked for two things and they were delivered within minutes. Breakfast was in boxes due to covid but was just fine. Eggs, pancake, sausage, bacon and hash browns with juice/coffee and you could add cereal, fruit or yogurt. Dunkin Donuts is also across the street. Room cleaning is only upon request. Lobby and seating area was always clean. Masks required in hotel and most inside spots. A few great restaurants we visited in walking distance: Mercury Bar, Meatball, Pint Bar. So many things to do but my favorite was Top of the Rock. Beautiful view of the city. Next visit I will book it for sundown so I can see the lights!
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Date of stay: May 2021Trip type: Travelled with family
2 Helpful votes
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Robert W wrote a review May 2021
White Marsh, Maryland109 contributions21 helpful votes
+1
Spent the weekend at RIU for our first trip out of town since COVID. The hotel had proper signage for COVID safety precautions and the staff wore mask. I only talked to the check in receptionist and the cleaning woman and they were both very friendly. I love this hotel because of the proximity to Times Square, Riu is only one block away. I've stayed at the Riu 3 times since it first opened. When it first opened of course the rooms were in better shape but they are still nice and clean now. Depending on the room you may have great view of the city. The only minor issue with the room is there was some noticeable water damage above the closet (picture attached) and some of the furniture was starting to wear but it was nothing too bad. I would definitely stay there again.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: No parking available at the hotel. You would have to use a garage or street parking. Check in...
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1 Helpful vote
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Trina Samara wrote a review May 2021
Norfolk, Virginia25 contributions
+1
When we arrived at the RIU check in was fast and easy. Even though we arrived early, our room was available. The room was also clean and up to par. Hotel employees were very friendly and helpful. The breakfast included was in a box. Fast elevators and the hotel overall was kept clean and safe. Everything we needed was within walking distance including the subway. We will definitely stay here again.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded 14 May 2021
Dear Trina, Thank you so much for taking the time to write this nice review about our Hotel Riu Plaza New York Times Square. These are exactly the types of comments we strive for. How wonderful it is to hear that your stay was comfortable and you enjoyed all aspects of your stay. We are thrilled to hear that you had a great experience and hope to welcome you back anytime! With our best wishes we remain, Hotel Riu Plaza New York Times Square Online Reputation Manager
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Ana Isabel C wrote a review May 2021
Madrid, Spain1 contribution2 helpful votes
we were in June, we were of moon honey and in general I have a good remember. The staff were kindy and if you don't speak english or no much , fastly they looked for person that speaking spanish. The rooms maybe was small, but as you only sleep in there you didn`t need much space. The location is perfect, it is near the times square, underground, brodway...for my the loaction are one of the best. The price maybe are some expensive, but if you want to be in the center you must paid it. We didn´t eat in the restaurant, only had a breakfast, and in my opinion were really expensive, if you walked 1 o 2 street more, you can take the same more cheap.
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Date of stay: June 2020
Value
Service
Sleep Quality
Room Tip: pros- location Cons - cafeteria a little expensive
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2 Helpful votes
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PRICE RANGE
US$232 - US$464 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Midtown West / Hell's Kitchen / Manhattan
NUMBER OF ROOMS
647
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Frequently Asked Questions about Hotel Riu Plaza New York Times Square
Which popular attractions are close to Hotel Riu Plaza New York Times Square?
Nearby attractions include Broadway (0.3 km), Times Square (0.3 km), and Come From Away (0.2 km).
What are some of the property amenities at Hotel Riu Plaza New York Times Square?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Riu Plaza New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Riu Plaza New York Times Square?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Riu Plaza New York Times Square?
Conveniently located restaurants include Frisson Espresso, Obao, and K Rico Steakhouse.
Are there opportunities to exercise at Hotel Riu Plaza New York Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Riu Plaza New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Plaza New York Times Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Plaza New York Times Square?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Riu Plaza New York Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and Hamilton Park (2.7 km).
Is Hotel Riu Plaza New York Times Square accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.