Great service! The hotel is In a quiet part of the city which helped with sleeping and resting at night. The 2nd floor business center with extra seating is very helpful especially if your flights are later that afternoon/evening. Amazing staff who really go the extra mile to make your stay wonderful!
Great stay at this hotel for past 4 days. Super location too. Just let down on last morning by there being no hot water whatsoever in our bathroom! Not what we expected and sadly there was no rush to resolve the situation before checkout!
We visited San Carlos as a family of 4 and booked a twin room and king room. With 2 tall teenagers it was perfect for them to have great sized beds in the twin and a great sized room. We emailed ahead and the hotel were helpful to give us rooms beside each other. On arrival, friendly staff, efficient and check in was very relaxed. Having visited much busier hotels in NY this made a big change. Rooms were spotless and everything we needed. The kitchenette was clean, well stocked and made a huge difference to our trip as we were able to stock up on cold drinks, fruit, and snacks. Coffee and tea, heating facilities were also great for the morning breakfasts. Each day, we returned to a spotlessly clean room and toiletries and tea coffee restocked. It was a safe quiet hotel and we felt very comfortable. We had one issue on a new arrival to the room next door who was noisy and the hotel staff dealt with it effectively and discreetly contacted the room to rectify this. Location was perfect! Quiet enough to be out of traffic noise but 15-20 mins walk to Broadway, Bloomingdale’s. 10 mins Grand Central Station, subway close by and perfect to get to anywhere. Never had to queue for elevators either which has been a huge problem in NY stays before. My 19 yr old was confident enough to walk in and out of areas around to explore shops she wanted to see. Ess a Bagel around the corner highly recommended for breakfast!! Lobby staff were second to non. Providing maps, advice about take out food, travel arrangements and organising taxis etc. Generally very friendly to the whole family. if you are looking for a hotel with restaurant, nightlife, view etc then this is not for you but if wanting comfort, cleanliness, friendly and great location then I would highly recommend it.…
Everything about this hotel was excellent! Everyone was so incredibly friendly and helpful. The front desk, bellmen and housekeeping were all amazing. We will definitely be back! It was a perfect location!
Lovely hotel! Hotel had some of the best front desk people I've ever encountered. Andy and Quaram were very attentive and helpful during our entire stay. Location was good and had a lot of options for subway stations nearby. Indian restaurant nextdoor was excellent! Only thing I didn't like was you had to call the front desk to get ice as there were no ice machines. Other than that I would highly recommend.
San Carlos Hotel was a highlight of a wonderful 20 night stay in NYC. The staff and spacious accomodation is impeccable. The photos are an accurate depiction and the location is perfect. We would definitely stay again.
We love staying at the San Carlos in NYC! They are so kind to our children and the bell services staff is top-notch (shout-out to Andy!) The location is perfect - central to all major attractions and transportation options. Lots of restaurants in the neighborhood, too. The suites are large and we appreciate and use the kitchenette. We’ve stayed here many times and will do so again.
The Staff, The Location, The Room, The Cleanliness, The Staff - (Worth Repeating) - All Fabulous, Perfect , Exceptional etc. etc. etc. We will be back in December and we will only stay at San Carlos. Wow. This is a Special Place. Hats off to All Involved...
Nice hotel, friendly staff. My room key stopped working which is annoying, but the courteous staff promptly took care of it. The fitness room could use some updating and maintenance to the equipment. Thanks!
Excellent location near the subway and restaurants. Excellent service, cleaning and attention. Patient and good staff. The rooms are comfortable and well maintained. Both the gym and the computer room are complete.