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W New York - Times Square

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1567 Broadway, New York City, NY 10036-1517
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Traveller (2140)
360
Panoramas (22)
Room & Suite (873)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W New York - Times Square
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#332 of 522 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Soaring above a glittering stretch of Broadway in the heart of Midtown Manhattan, W New York - Times Square is a sultry escape in the center of it all. Benefit from our Times Square hotel's prime location to discover the endless attractions of the Big Apple, including the nearby Carnegie Hall, the Museum of Modern Art and Radio City Music Hall. Situated steps from an assortment of subway lines, our hotel instantly connects travelers to all parts of Manhattan ⎯ from the gritty and glamorous Lower East Side to the cheeky and charming West Village. After a busy day exploring New York City, recharge in your luxury guest room or suite, refuel at one of our two dynamic restaurants or relax in The Living Room, a playful tribute to the Times Square of the past.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid public parking nearby
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
On-demand films
Bath / shower
Iron
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, French, Russian, Spanish
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
628Restaurantswithin 0.5 km
264Attractionswithin 0.5 km
4914Reviews84Q+A100Room tips
Traveller rating
  • 2,071
  • 1,509
  • 703
  • 387
  • 244
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Popular mentions
SaraA205 wrote a review Jul 2021
Barre, Vermont7 contributions11 helpful votes
First off I want to state that I do not hold the staff at fault for what is clearly the failings of the property owner and managers. Check in was a breeze with a polite, personable, and accommodating front desk staff. They even got us into our room early which was a huge help with our youngest. The room itself was dated: chipped plastic storage boxes instead of a dresser, some lights didn’t work, the vinyl on the chair was cracked and torn, the window was filthy inside and out which compromised the PARTIAL city view (nowhere in the description when I booked did it state that I’d be paying for a “city view” to stare directly into the windows of another hotel, even on the 52nd floor), the mattresses sat unsecured on dirty platforms and slid all over the place, the sheets were stained, the tile work in the bathroom was shoddy, the shower curtain could have come from a dollar store, the caulking around the sink was mildewed, and all the linens were underwhelming, except for the feather pillows which were surprisingly plentiful. The walls are paper thin which meant that we were constantly kept awake/woken by people simply talking outside our room (we were directly across from the elevators). On our last day we were woken three different times, beginning at 4am, by someone yell-vomiting in another room. I expected some noise from Times Square, but assumed that a nice hotel like the W would have some sound-muffling built in, and if not, that we wouldn’t hear very much all the way up on floor 52. Wrong. It was SO FREAKING LOUD that we could make out the lyrics of the music being blasted until 1 am on our first night. The first morning I realized that the blow dryer did not work. I utilized their “whatever, whenever” service that they brag about and requested a new blow dryer, more towels, and more blankets. It took 2 phone calls, my husband visiting the front desk, and 40 minutes to finally receive a new dryer so we could start our day. The towels and blankets never arrived. Perhaps they were still understaffed due to the pandemic; however, if that is the case then management should have decreased the occupancy. The location of this hotel is great and navigating the multiple elevators is easy. Regardless, I would not return, nor would I recommend this hotel to anyone I care about.
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Date of stay: July 2021Trip type: Travelled with family
1 Helpful vote
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David R wrote a review Jun 2021
1 contribution3 helpful votes
There goal is to charge as much as possible…once you get there they let you know everything they can’t do. The front desk doesn’t even answer the phone. No ice bucket or cups…dirty fridge, won’t hold luggage, bath room door would not close, room dusty, Never acknowledged honeymoon. Dismal display of hospitality at $300+ a night. Buyer beware!
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Date of stay: May 2021Trip type: Travelled as a couple
3 Helpful votes
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Rebecca wrote a review Dec 2020
Niagara Falls, Canada44 contributions55 helpful votes
I am normally an avid fan of W hotels, but I was somewhat underwhelmed by this hotel. The visual aspect was as eccentric as any W hotel, but the walls seemed to allow for noise both from the hallway and from the street, compared to other hotels in Times Square. The room did not have any drawers and very few hangers; I suppose they assume most people only stay a night or two. The location is unbeatable though, steps to a Starbucks or the heart of Times Square and many different restaurants including the gem, Mean Fiddler.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Higher floors are quieter
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5 Helpful votes
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mcmaster wrote a review Oct 2020
Toronto, Canada10 contributions20 helpful votes
- This hotel is the best location, super central and one step out to Times Square. We had a suite, and loved the restaurant/bar, and modern style to the rooms. We stayed for two nights and three days, totally worth it 10/10 will return.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: The higher the room the less noise, and best view.
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2 Helpful votes
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Wander543417 wrote a review Oct 2020
18 contributions37 helpful votes
Its the perfect location, right on Times Square. Next door to a great rum bar, and awesome chicken restaurant over the road. The bar area in the hotel is very cool - it doesn't have views in the bar but is great for a drink before heading out. I am not sure I would stay here with kids, but on business its perfect.
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Date of stay: February 2020
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: get a high room - you get the most amazing view
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2 Helpful votes
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PRICE RANGE
US$234 - US$550 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - times square hotel new york city, w new york city, w hotel times square, w hotel nyc, w hotel new york city, w times square
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
509
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Frequently Asked Questions about W New York - Times Square
Which popular attractions are close to W New York - Times Square?
Nearby attractions include Broadway (0.2 km), Times Square (0.07 km), and Jangmi (0.5 km).
What are some of the property amenities at W New York - Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at W New York - Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New York - Times Square?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to W New York - Times Square?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and Le Bernardin.
Are there opportunities to exercise at W New York - Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at W New York - Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W New York - Times Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W New York - Times Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W New York - Times Square?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Are there any historical sites close to W New York - Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and Hamilton Park (2.9 km).