W New York - Times Square
1567 Broadway, New York City, NY 10036-1517
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Avg. HK$3,848 /night, 3/25 - 3/26
HK$4,120
per night
HK$2,818
per night
HK$1,516
per night
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About
#370 of 507 hotels in New York City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
In the heart of Midtown Manhattan, overlooking a glittering stretch of Broadway, you will find W New York - Times Square, a stylish escape in the center of it all. Let our Times Square hotel's prime location guide you to discovery with quick, easy access to the endless attractions of the Big Apple, including Carnegie Hall, the Museum of Modern Art, and Radio City Music Hall. Standing only steps away from numerous subway lines, our hotel instantly connects travelers to all of Manhattan ⎯ , from the gritty and glamorous Lower East Side to the cheeky and charming West Village. After a busy day exploring New York City, recharge in your luxury guest room or suite, refuel at one of our two busy restaurants, or relax in The Living Room, a playful tribute to the Times Square of the past.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Conference facilities
Banquet room
24-hour security
Paid public parking nearby
Restaurant
Breakfast available
Meeting rooms
Baggage storage
Concierge
Doorperson
First aid kit
24-hour front desk
Room features
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Great View
Languages Spoken
English
Location
1567 Broadway, New York City, NY 10036-1517
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
9.6 km•
See all flights
Teterboro Airport
12 km•
See all flights
49th St
3 min•New York City Subway
Car Hire
587 Restaurants
within 0.5 kilometers
Reviews
3.9
5,102 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The W New York - Times Square offers a vibrant atmosphere, with music contributing to its lively vibe, yet some guests find the decor in rooms to be tired and outdated. While the hotel's location is often celebrated for its convenience to Times Square, especially by families, the amenities have left numerous travelers disappointed due to additional charges for basics and underwhelming offerings at the bar and breakfast. Opinions on service vary, with commendations for friendly staff contrasted by reports of poor responsiveness and housekeeping.
Cleanliness is generally upheld, though some inconsistencies exist. However, many guests question the value, pointing to high 'destination fees' and pricey extras.
Location
Convenient
Atmosphere
Lively
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
As a former New Yorker, I tend to avoid Times Square for so many reasons but for some reason during a recent 2 day business trip, I booked this hotel. I found the staff to be exceptional though my demands were few. I found the hotel to be glitzy in a bad 1990's way - purple and pink lights, glass, metal and colored plastic and without warmth. It was comfortable and clean but IMO - dated. The location was fine but to charge $30 as a destination charge was ridiculous - though I could use that as credit for the bar. The fact that this hotel and Marriott Corp want to charge $9 for a can of soda is beyond acceptable - this ain't Vegas and if your revenue stream is based upon an overpriced mini-bar, then you got bigger issues. If you want to be in Times Square then this is what the hotel provides you - quick access to the lights and all that those who actually dream of being in Times Square offers.
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Date of stay: February 2025Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 13 Feb 2025
Hello, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team. Sincerely, Beverly Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here with my dad in December. Firstly, when we arrived we spent an hour in reception as they had double booked our room, despite us arriving early. They had to find an alternate room for us to stay in and the staff seemed in no rush to resolve this and were not remotely apologetic, instead ushering us away from the desk to check in other guests. The actual room was clean enough and had a pretty good view of times square, but was nothing special. The hotel also demanded we paid an additional £30 per day we stayed which we could apparently claim back at the bar, despite both being non-drinkers. If I were to go again, I would stay elsewhere, particularly for the price.
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 2 weeks ago
Dear Anna B, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The hotel is at a great location and has great views! The highlight for us was breakfast buffet at Foundry and their amazing staff. I specially want to recognize Felicia the hostess and Gladys who was our server most days. Loved how they made all felt welcomed, remember guests and Felicia even made sure we seat at our preferred table (we were traveling with 10 year old son that wanted to watch Disney channel ;)).
Food was delicious and a great convenience if you are traveling with kids before you hit the tourist attractions.
It’s $35 for full buffet but they give it for free for two people if you are a premier member.
Will definitely recommend the hotel.
There were some hickups though: room service comes early and if you don’t call the front desk if you are leaving after breakfast, housekeeping most likely won’t service your room. Also Bonvoy app messages are not always read by staff. After we complained they were on it.
Another important item: if you need a refrigerator you need to ask and pay for one ($20), so just be mindful of that.
Other than that a great location and Foundry staff.
Food was delicious and a great convenience if you are traveling with kids before you hit the tourist attractions.
It’s $35 for full buffet but they give it for free for two people if you are a premier member.
Will definitely recommend the hotel.
There were some hickups though: room service comes early and if you don’t call the front desk if you are leaving after breakfast, housekeeping most likely won’t service your room. Also Bonvoy app messages are not always read by staff. After we complained they were on it.
Another important item: if you need a refrigerator you need to ask and pay for one ($20), so just be mindful of that.
Other than that a great location and Foundry staff.
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Date of stay: April 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our experience at W New York – Times Square was disappointing, especially given the high expectations associated with the W brand.
1. Poor Service: Whenever we requested something from housekeeping, it took three follow-ups to get a response. The staff consistently cited being understaffed as an excuse for the delay, which is unacceptable for a hotel of this caliber.
2. Small and Low-Quality Rooms: The room was extremely small, and the quality felt far below the standard we’ve experienced at W Hotels in other countries. It felt more like a budget accommodation than a luxury hotel.
3. Noisy Environment: The rooms were not soundproof, and we could hear people talking and walking in the corridors very clearly, making it hard to relax or sleep.
4. Tiny Bathroom: The bathroom was uncomfortably small, and there were loud water noises at night, adding to the discomfort.
5. Lack of Assistance: Upon arrival, there was no one to assist with our luggage, leaving us to manage everything on our own. This lack of basic hospitality was shocking.
Overall, the experience fell far below expectations, and we would not recommend this hotel, especially given the high cost and reputation of the W brand
6. Breakfast - they have no dedicated restaurant and the mexican they have which offers breakfast the menu is very very poor
7. Found charges later that were never mentioned during check in and had benefits associated with the charges that were never given or mentioned
1. Poor Service: Whenever we requested something from housekeeping, it took three follow-ups to get a response. The staff consistently cited being understaffed as an excuse for the delay, which is unacceptable for a hotel of this caliber.
2. Small and Low-Quality Rooms: The room was extremely small, and the quality felt far below the standard we’ve experienced at W Hotels in other countries. It felt more like a budget accommodation than a luxury hotel.
3. Noisy Environment: The rooms were not soundproof, and we could hear people talking and walking in the corridors very clearly, making it hard to relax or sleep.
4. Tiny Bathroom: The bathroom was uncomfortably small, and there were loud water noises at night, adding to the discomfort.
5. Lack of Assistance: Upon arrival, there was no one to assist with our luggage, leaving us to manage everything on our own. This lack of basic hospitality was shocking.
Overall, the experience fell far below expectations, and we would not recommend this hotel, especially given the high cost and reputation of the W brand
6. Breakfast - they have no dedicated restaurant and the mexican they have which offers breakfast the menu is very very poor
7. Found charges later that were never mentioned during check in and had benefits associated with the charges that were never given or mentioned
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Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 13 Jan 2025
Dear 707Mohamedy, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed our recent stay at the W New York -Times Square. The location was in perfect proximity to Times Square. We went to see 2 plays and 3 museums and everything we went to was within 10-20 minutes either walking or using the subway. When we checked in we were told that the highest floor for a king bed was the 24th floor but that they had a room with 2 queens on the 56th floor. We took the 56th floor and very happy we did. View was spectacular! Our room was clean and comfortable. Shampoo, conditioner, body wash, lotion etc was provided. Hotel staff from the front entrance, reception, concierge, lounge and room service was friendly and professional. The bank of elevators provided pretty speedy access to our rooms since floors were separated to provide express service. We ordered room service each day for coffee and got the large pot each day for $13. Two bottles of water were provided free each day which was very nice.
We went to the hotel bar few times, drinks were expensive, but the staff was so friendly that we kept coming back.
We will definitely consider this hotel in the future.
We went to the hotel bar few times, drinks were expensive, but the staff was so friendly that we kept coming back.
We will definitely consider this hotel in the future.
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Date of stay: February 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Get one of the top floors if you can, view is worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The lobby and rooms are dark and very tacky.
The front desk charged my card twice for my stay and the person at the reception was very unhelpful. I requested for an acknowledgment email from the finance but despite confirmation did not receive any. On the day of the checkout a third charge was made to my card for the same stay. Again the person at the front desk was not available to help and kept treating it as a trivial issue, hence I had to escalate it to the manager and it is now in the process of being resolved.
At the time of checkout, I called multiple times for someone to help me with the luggage down as I had a flight to catch. No one turned up for 45 minutes and the room card became dysfunctional at 12 sharp while was I was locked out of my room with my luggage inside. When I went to the reception to seek help for a new room card I was directed to a wait which was 30 minutes long and told very rudely that nothing can be done about it except wait for my turn. All this while I informed them that I had a flight in a few hours!
If the hotel could focus on making lives comfortable for the guests rather than making it tougher, it has a remote chance of becoming a better property because of the central location.
The bell desk boy Ingel and the manager Bryanna were the only helpful people among all the staff members that I encountered.
Good luck to the people who have already made reservations at this property!
The front desk charged my card twice for my stay and the person at the reception was very unhelpful. I requested for an acknowledgment email from the finance but despite confirmation did not receive any. On the day of the checkout a third charge was made to my card for the same stay. Again the person at the front desk was not available to help and kept treating it as a trivial issue, hence I had to escalate it to the manager and it is now in the process of being resolved.
At the time of checkout, I called multiple times for someone to help me with the luggage down as I had a flight to catch. No one turned up for 45 minutes and the room card became dysfunctional at 12 sharp while was I was locked out of my room with my luggage inside. When I went to the reception to seek help for a new room card I was directed to a wait which was 30 minutes long and told very rudely that nothing can be done about it except wait for my turn. All this while I informed them that I had a flight in a few hours!
If the hotel could focus on making lives comfortable for the guests rather than making it tougher, it has a remote chance of becoming a better property because of the central location.
The bell desk boy Ingel and the manager Bryanna were the only helpful people among all the staff members that I encountered.
Good luck to the people who have already made reservations at this property!
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: The hotel is a construction site at this point so be prepared for some noise and chaos.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 29 Aug 2023
Dear Travel549000, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Operations leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We woke up to find a bug on the pillow I just had my head on! We immediately grabbed it with a tissue, put it in the sink to take a photo and took it in a glass to the lobby desk. The desk clerk took the glass somewhere in the back and came back only to offer me 5,000 points for my trouble! When I said no that is ridiculous he brought out the manager on duty who offered to escalate the matter- I told them I wanted my one night stay refunded. When I returned to my room the manager called with in minutes offering to increase the point return to 10,000 and had the audacity to say the property would have to investigate if the bug came from there! Are you serious Marriott!! As a titanium elite and loyal Bonvoy member I have never been so disrespected! Exactly what are you teaching your managers to do in this situation other than accuse loyal patrons!
We also had black mold in the corner of the shower- do better!
We also had black mold in the corner of the shower- do better!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We love the location of this hotel and the staff at the front desk have always been helpful. The rooms are always clean and the beds comfortable.
Was not happy that we rarely get upgraded even with Titanium status. This is always a frustration because the hotel always says they are completely booked.
Was not happy that we rarely get upgraded even with Titanium status. This is always a frustration because the hotel always says they are completely booked.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel has 57 floors and features 509 rooms & suites, 3 restaurants and bars, a 24 hour gym and a stylish décor.
At the time of visiting this hotel, I was a Titanium Elite member under the Marriott Bonvoy loyalty programme. I booked a skyline view room with 2 double beds which averaged out to $700 per night. (3 adults sharing). I thought, being a Titanium member, I would receive a complimentary upgrade. However, I read many reviews of New York hotels having little to no upgrades when it comes to suites. So, I didn’t want to chance it and I used my SNA (Suite Night Award) upgrade perk under the elite benefits of the loyalty programme.
You can watch the full review on YouTube at Luxury Vegan Travel.
I chose to be upgrade to a Marvellous Suite which was successful! The room was nice and had plenty of space, a separate lounge and bedroom, 1.5 bathrooms and 2 TVs! Watch the video for the full details.
As an elite member, when checking in, I was given an option of a welcome amenity on top of complimentary breakfast! The choice was 1,000 Marriott Bonvoy points or a $10 food & beverage credit.
The hotel charges a $25 destination fee, daily! Many think this is because they are staying in Time Square. However, the hotel, like most in New York, does not have a swimming pool, BUT, within the destination fee, the hotel can provide you with a voucher to use at a nearby gym (about 5-10 minutes walk) where they do have a swimming pool! Pretty cool! However, there is a decent gym onsite (more for cardio and a few weights machines and dumbbells).
The complimentary ‘elite’ breakfast is limited to a small menu (shown on the video) but they do also have an a la carte menu. Sadly, the elite menu does not have any egg dishes for those of you who eat eggs. These and other western breakfast options like bacon will need to be purchased from the a la carte menu. They did have almond milk for those of you who don’t drink dairy milk.
Overall, as an elite member very close to reaching the top tier (Ambassador), I don’t think the breakfast is very good, especially compared with hotels almost in touching distance like the JW Marriott Marquis or JW Marriott Essex House. If I plan to visit Time Square again, I would choose a different hotel, with more benefits for elite members. However, if you are not an elite member or are gold or below, then this isn’t much of an issue and otherwise, the hotel is in a good location.
Check out the video on YouTube at Luxury Vegan Travel and I hope you enjoy it!
At the time of visiting this hotel, I was a Titanium Elite member under the Marriott Bonvoy loyalty programme. I booked a skyline view room with 2 double beds which averaged out to $700 per night. (3 adults sharing). I thought, being a Titanium member, I would receive a complimentary upgrade. However, I read many reviews of New York hotels having little to no upgrades when it comes to suites. So, I didn’t want to chance it and I used my SNA (Suite Night Award) upgrade perk under the elite benefits of the loyalty programme.
You can watch the full review on YouTube at Luxury Vegan Travel.
I chose to be upgrade to a Marvellous Suite which was successful! The room was nice and had plenty of space, a separate lounge and bedroom, 1.5 bathrooms and 2 TVs! Watch the video for the full details.
As an elite member, when checking in, I was given an option of a welcome amenity on top of complimentary breakfast! The choice was 1,000 Marriott Bonvoy points or a $10 food & beverage credit.
The hotel charges a $25 destination fee, daily! Many think this is because they are staying in Time Square. However, the hotel, like most in New York, does not have a swimming pool, BUT, within the destination fee, the hotel can provide you with a voucher to use at a nearby gym (about 5-10 minutes walk) where they do have a swimming pool! Pretty cool! However, there is a decent gym onsite (more for cardio and a few weights machines and dumbbells).
The complimentary ‘elite’ breakfast is limited to a small menu (shown on the video) but they do also have an a la carte menu. Sadly, the elite menu does not have any egg dishes for those of you who eat eggs. These and other western breakfast options like bacon will need to be purchased from the a la carte menu. They did have almond milk for those of you who don’t drink dairy milk.
Overall, as an elite member very close to reaching the top tier (Ambassador), I don’t think the breakfast is very good, especially compared with hotels almost in touching distance like the JW Marriott Marquis or JW Marriott Essex House. If I plan to visit Time Square again, I would choose a different hotel, with more benefits for elite members. However, if you are not an elite member or are gold or below, then this isn’t much of an issue and otherwise, the hotel is in a good location.
Check out the video on YouTube at Luxury Vegan Travel and I hope you enjoy it!
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is not cheap but it could not be more centrally located. Broadway Theatres are literally a step away. Fifth Avenue and the fabulous shopping is easy walking difference. It’s a little unusual in that check in is not on the ground floor but the staff were extremely helpful at all time. The room was very comfortable and the bathroom very high class, so much so I took photos to show my family. I only used the bar out of the available facilities but the cocktail was generous and delicious (pineapple base) and the staff were attentive without being overwhelming.
If I had a special occasion or business I would definitely stay here but for regular holiday visits I would go a little more downmarket.
If I had a special occasion or business I would definitely stay here but for regular holiday visits I would go a little more downmarket.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So actually, some of the corner rooms have at least a great view of Times Square so you would get the whole vibe if you selected one of those. About getting out onto the street to see the ball. You... might... but, the way they close off the center into ribboned areas and with the crowds... good luck! But its worth a try!
I think best is to ask a Bellman at the hotel. I am sorry.
I don't think so. This is prime real estate in Times Square. it seems highly unlikely that it would be used for a homeless shelter. I've been staying here for over a decade- can't imagine that.
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"Avoid walking up and down 7th Ave to get to and from the hotel if you can… take a detour and walk 8th Ave to avoid lots of foot traffic!"Read full review
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PRICE RANGE
HK$2,254 - HK$3,933 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - times square hotel new york city, w new york city, w hotel times square, w hotel nyc, w hotel new york city, w times square
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
509
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingW NEW YORK - TIMES SQUARE - Updated 2025
Frequently Asked Questions about W New York - Times Square
Which popular attractions are close to W New York - Times Square?
Nearby attractions include Broadway (0.1 km), Times Square (0.06 km), and Come From Away (0.2 km).
What are some of the property amenities at W New York - Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at W New York - Times Square?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at W New York - Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New York - Times Square?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to W New York - Times Square?
Conveniently located restaurants include Angelina Bakery Times Square, Sicily Osteria, and Frisson Espresso.
Are there opportunities to exercise at W New York - Times Square?
Yes, guests have access to a fitness centre during their stay.
Does W New York - Times Square offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to W New York - Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and United Nations Headquarters (1.8 km).
Does W New York - Times Square have any great views?
Yes, guests often enjoy the city view available here.
Is W New York - Times Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.