Arlo Midtown

Arlo Midtown

Dirty, ripped, cigarette-burned terrace furniture.
Traveller (783)
Midtown King City Guestroom view of the city skyline
Room & Suite (108)
Dining (18)

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About

4.5
#60 of 503 hotels in New York City
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Nestled between the buzzing glamour of Times Square and the up-and-coming Hudson Yards neighborhood, Arlo Midtown offers 489 thoughtfully designed rooms focused on marrying natural and contemporary elements. Guest rooms average 175 square feet and range from our signature King Rooms to our luxurious Arlo Suite. Featuring calming color palettes of blue and grey with brushed metal and leather accents, guest rooms also include modern amenities such as bedside wireless charging stations, 55" LED TVs, backlit bathroom mirrors and digital "Do Not Disturb" signs.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Patio
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Coffee shop
Restaurant
Breakfast available
Happy hour
Business Centre with Internet Access
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Sun terrace
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Bath / shower
Complimentary toiletries
Seating area
Telephone
Bottled water
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Modern
City View
Languages Spoken
English, Spanish

Location

351 West 38th Street, New York City, NY 10018
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
10.4 km
See all flights
Teterboro Airport
11.9 km
See all flights
42nd St – Port Authority Bus Terminal
5 minNew York City Subway
1,290Review45Q+A100Room tips
Traveller rating
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Detailed Reviews
Binksy84 wrote a review Jun 2023
Portsmouth, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
View from our room on 24th floor was amazing. Comfortable bed - not too hard or soft, great pillows and black out blinds, slept really well.
Lovely shower and complimentary soaps etc that smelt amazing.
Well thought out storage spaces, under the bed and sofa etc. if staying for a bit longer than a few days then would have been nice to have some more space to hang up clothes but there was a clothes steamer if needed (which we didn’t) Room was well serviced, clean and comfortable.
We paid extra for Breakfast which was lovely, good choice of food and was great quality. As it’s not buffet style there was a queue to wait some mornings but this didn’t stop us from enjoying the experience and as we were on holiday not needing to be anywhere for a specific time.
The staff from Alex on reception, the restaurant staff, cleaning staff and everyone were friendly and helpful.
Great location close to broadway and Times Square with plenty of restaurants and shopping in walking distance. 10 min walk to subway, close to Times Square but far enough away from the crowds.
Roof top terrace was lovely and the food in the restaurant was great, we had a meal on our first night as we were feeling tired and not wanting to explore. We went early during happy hour so saved some money on a drink and pizza which was delicious.
Would highly recommend and return. Was our first time to NYC and wow what a city, and this hotel made a perfect base to explore everything. Thank you for the memories!
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arlo Midtown, Guest Services / Front Office at Arlo Midtown
Responded 20 Jun 2023
Thank you for your lovely compliments about our team. We are pleased to learn how much you enjoyed your trip to NYC. It was a pleasure having you at Arlo. Hope to welcome you back soon!
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Thomas C wrote a review Dec 2021
5.0 of 5 bubbles
We didn't find a single fault with our stay. Beautiful views, the comfiest and largest bed, where can I buy the pillows?! 12pm checkout and luggage held with no fee. The lobby had the nicest smell, rooms pleasantly decorated, hair dryer, fridge and steamer included and great pressure in the shower. The lifts only work with your room key which made it feel more secure. Perfect location for tourism and food. Amazing bakery and dessert place near by. Be careful of the homeless at night, ask if you want your room cleaned/ towels cleaned etc, ask for their restaurant recommendations and they'll give you a massive list. We do have some feedback for the hotel. We are not sure if the windows are supposed to open as wide as being able to fall out but it seemed quite dangerous. We had a small issue with the airport taxi pricing arranged by Arlo, the taxi driver wanted to charge $108 instead of the quoted $85 but after negotiations the tax driver agreed but we could have done without the hassle. We found some fee's on our bank statement that we had to ask about but it was the expected
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Date of stay: November 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Pay or ask for the city view if you can. It's worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Collado, Guest Services / Front Office at Arlo Midtown
Responded 7 Dec 2021
Hello Costin! We are glad you stayed with us and happy you enjoyed your stay! We appreciate your feedback and will share this with our team. We hope to see you again! Thanks, Carlos
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TravelKing wrote a review Jul 2021
Virginia Beach, Virginia
5.0 of 5 bubbles
I made two trips to Arlo Midtown during the past months and was so thrilled with the staff: from check-in to housekeeping, each individual with whom I interacted was gracious, accommodating, and genuinely interested in providing me with the home away from home experience! At check-in, I received a room upgrade to a City View by Manager Scott. Expedia overbooked with doubles and Scott and Arthur aka (Funny Guys) made this transition so easy at 2am when I arrived . when I asked for extra towels, pillows, and water, someone came up to my room and delivered it all immediately and with a smile. My room was spotless, and items, such as extra towels and toiletries were replenished quickly at request. My bed was comfy and The properly was just simply beautiful. Service was just simply excellent and Scott and Arthur was there for us every time we came in late and the became part of our nightly recap telling them about the day’s journey. They enjoyed it as much as we did lol. Thank you Arlo Midtown.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: Valet Parking , Rooftop,
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krystal Quezada, Guest Services / Front Office at Arlo Midtown
Responded 23 Jul 2021
Hello @Sunshine53324630655, It is with great pleasure to hear how stupendous your stay was both times here at Arlo Midtown. It is the true Arlo experience we aim to provide to all our guest. Both Arthur and Scott are fun personalities that help make the team whole and we are glad to hear about the bonds and memorable experiences built. We look forward to welcoming you back for your next stay! See you soon.
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LucyTay1995 wrote a review Jun 2022
Buckinghamshire, United Kingdom
5.0 of 5 bubbles
We arrived a little earlier than check in time to the Arlo Midtown on a Monday. They took our details, signed us in and took our bags for us, and asked for us to return in 30 minutes to get the room key. This was not a problem and the staff behind reception were friendly and polite - they were throughout our whole stay.

The hotel decor is clean and crisp throughout, and the lift system was really clever where you scan your card and it takes you straight to your floor. We never had a long wait for lifts which was great. The room we stayed in (we were on floor 9) was really cleverly designed, with a little hanging space, space under the end of the bed for our suitcases and storage under the window seat. This was such a nice touch. The bathroom also had a sliding door, a fabulous shower and enough space. We were nicely surprised at the size of the room and was expecting it to be smaller than it was. The bed was also really large and comfy, however our only frustration was that the bedding was a sheet, a duvet cover and then another sheet, but this seemed to be the normal in the US.

We ate dinner in the restaurant one night which was fine, and a nice outside area to sit in under cover. There was a roof top bar which had fabulous views, however I didn’t see the bar open during the time we were there. Downstairs there was a reasonable coffee shop and another bar which you could get happy hour drinks. We did find that the bar area was filled with corporate events for the majority of our stay, which made it difficult to find a seat some days.

Housekeeping was by request, stated to us at check in, and my partner used the Gym which said that it was well equipped.

The hotel was located within walking distance to Penn Station and the bus terminal, which was handy for us to get on the Amtrak. Times Square was a short walk away, and we also walked to the High Line, Summit One Vanderbilt and the Top of The Rock.

There were plenty of restaurant options nearby - we enjoyed black iron burger, and found that some of the restaurants on Times Square were reasonably priced too.

We really enjoyed our stay at the Arlo Midtown and would recommend to anyone.
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Date of stay: May 2022
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 7 Jun 2022
Hi LucyTay1995, Thank you for letting us here at Arlo cultivate your entire experience with us! We are your home away from home and we are excited to know that we have left a positive experience for you to always remember. All the best, Sidney B. (Assistant Front Office Manager)
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Karl wrote a review Apr 2022
2.0 of 5 bubbles
The rooms whilst clean and tidy on arrival, are absolutely tiny, you'll struggle to unload your suitcase. There isn't enough storage in their small suite room for 2 peoples stuff so you'll be leaving things in your suitcase. They don't clean them unless you ask.

They charge you mandatory $22 a day "urban fee" which is a mandatory fee for the "free wifi", two cheap bottles of water on arrival, and access to the gym. I don't know if this is an American culture thing but all of those things are part of the hotel, the fee is mandatory, why is not just part of the room rate? Feels like false advertising. When you check in they take your credit card for "incidentals" - they don't tell you they start charging this fee out of that, and will continue to charge your card afterwards. A mandatory fee isn't an incidental, and the lack of transparency further highlights the fact that it is a shady practice.

Location is reasonable if you're interested in being near times square etc, but in general midtown is pretty nasty and unsafe.

The bar staff were rude, and two cocktails end up costing $40+, so go elsewhere for your drinks.
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Date of stay: April 2022
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Tucker, Guest Services / Front Office at Arlo Midtown
Responded 17 Apr 2022
Hi karls9448QV, thank you for choosing Arlo Midtown to be your home away from home. I regret that we did not meet your expectations on this visit and would like to offer our sincerest apologies for the miscommunication of the authorization on your card, in addition to your interaction at the bar. I have addressed the issues with the appropriate teams so that we may learn from your experience in an effort to improve our product and service. It is our sincere hope that we will have the opportunity to welcome you back, where I am confident a more refined experience awaits you. Warm Regards, Richard Tucker Hotel Manager
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Susan B wrote a review Sept 2021
5.0 of 5 bubbles
We found this location extremely convenient for attending a concert at Madison Square Garden but were concerned over some mixed reviews. No need for concern. The property is well maintained, clean and well appointed with comfortable linens and no weird air freshener smell (I often have difficulty with this due to asthma) I made our reservation thru a travel company and the was an issue with the reservation. The hotel manager was extremely helpful and went out of his way to assure that we were taken care of. We found the entire staff to be friendly and helpful during our stay. Wouldn't hesitate to stay here again.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Tucker, Guest Services / Front Office at Arlo Midtown
Responded 10 Sept 2021
Hello susanbM7392EA, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Arlo Midtown checked all the boxes for you and that we were able to assist with your reservation. It was a privilege to host you as our guest and we cannot wait to welcome you back home! Warm Regards, Richard Tucker Hotel Manager
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Angelika S wrote a review Jun 2021
5.0 of 5 bubbles
Stayed one night at the Arlo Midtown our first visit to Manhattan since the start of the Pandemic. Could not have picked a better hotel. It was super clean and has a great vibe with an incredible friendly staff. Our special thanks to Carlos at the front desk and Carly Antonioli who solved a problem for me over the phone in no time at all. We booked a small room with a wonderful view and super comfortable beds, which was perfect for us. It rained the whole time we were there, but do to the perfect location we had an easy time finding a great Italien restaurant within 3 min walk. We very much appreciated the sunroom which we could utilize even in the pouring rain do to a glass ceiling which can be opened up on sunny days. There is also a beautiful roof terrace for sunny days. To sum it all up this is a beautiful boutique hotel, super clean with an incredible friendly staff. Can‘t wait to return.
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Date of stay: May 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Scott Fredericks, Guest Services / Front Office at Arlo Midtown
Responded 2 Jun 2021
We are delighted that your experience here at Arlo was amazing and kicked off a wonderful time here in Manhattan. I'm glad that we were able to assist you in a timely manner. Your patience was greatly appreciated as we continue to work through our opening period. We hope to see you again soon and thank you for staying at Arlo Midtown.
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Rob B wrote a review Nov 2021
5.0 of 5 bubbles
I think the best part about the Arlo is it doesn't *feel* like a hotel. You know, the unbounded chaos and musty scent that greet you upon entering most NYC hotel lobbies. The Arlo entrance and lobby are an oasis of calm amidst the bustling Times Square area, and that's unique. The elevators are extremely efficient and after visiting our friends at a nearby hotel (at a similar price point I might add) and waiting 20 minutes in the disgusting lobby to get up to their room, we really appreciated this. I typically shout out at least one of the staff by name in these reviews, but every single human I interacted with inside the hotel was insanely friendly and impeccably capable. The rooms are kinda small but also very efficient with plenty of storage and thoughtful design like under-bed storage for your luggage. I will not stay anywhere else in NYC. Thank you!!
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Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Cinelli, Guest Services / Front Office at Arlo Midtown
Responded 3 Nov 2021
Hi Rob B, Thanks for taking the time to leave us such a wonderful review! We are beyond happy that you found Arlo midtown to be on-of-a-kind experience! We are thrilled that you enjoyed our unique décor, ambience, and vibe. We are looking forward to welcoming you back the the hotel soon. Cheers, Dan
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C.M. wrote a review Sept 2022
4.0 of 5 bubbles
This hotel offers fantastic value if you need to be in this part of this city ( time square / Central Park). The room is very clean + modern and is large enough to be very comfortable. Despite not having a table to work at in the room there is a lot of public space (eg coffee shop, rooftop bar) to work. The only amenities in the room are shampoo/conditioner and body wash so you’ll need to bring a toothbrush and buy your coffee downstairs. There’s also a bit of noise from the hallways (can hear people talking and doors closing) so be aware of that.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 27 Sept 2022
Hi Cm0721, Thank you for your feedback! We thank you for making Arlo Midtown your home away from home. We will be addressing your concern, none the less we are very happy to know you had a wonderful stay with us! We hope to see you again soon!
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Alessandra W wrote a review Nov 2022
3.0 of 5 bubbles
Hotel was nice but not amazing. Rooms were small but that was expected. Disappointed with resort fee - paid $100 (fee charged per night) for 4 nights and that was essentially for 2 cans of water and wifi - they didn't replace the water in the room once. We also came back to the hotel at 4pm one day to find housekeeping hadn't yet been, they knocked on the door whilst we were in there, we said we were heading out for the evening and they could make up the room. We came back to the hotel room around 10pm to find they'd left our door OPEN which we were not impressed with one bit! The lobby restrooms were also a mess. The hotel is nice but needs some work in a few areas.
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Date of stay: November 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arlo Midtown, Guest Services / Front Office at Arlo Midtown
Responded 4 Dec 2022
Your feedback is very important to us in improving ourselves .Thank you ! Wish you the best
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escada87 asked a question 1 Jun
Limoges, France2 contributions2 helpful votes
Peut on fumer sur la terrasse ? Y a t il des frais de chambre supplémentaires ?
Melrap777 asked a question Jan 2024
Charlemagne, Canada1 contribution3 helpful votes
Is there parking at or near the hotel?
Melrap777 asked a question Jan 2024
Charlemagne, Canada1 contribution3 helpful votes
Is there parking at or near the hotel?
Answer from tripfoodie18
Ottawa, Canada294 contributions219 helpful votes
If you go to their site and put in your dates it will give you the total with taxes, there are a number of state and local taxes. They put a $100 hold on your card at check-in
Linda M wrote a tip 21 Jun
Watford, United Kingdom3 contributions2 helpful votes
3.0 of 5 bubbles
"Don't bring luggage, only stay for a short period"
Read full review
Andrés H. Kang wrote a tip 20 Jun
2 contributions
5.0 of 5 bubbles
"Pillows could improve. I usually sleep in flatter ones. These ones were a little too high "
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KÜBRA DAG wrote a tip 19 Jun
Istanbul, Türkiye4 contributions
5.0 of 5 bubbles
"Times square, 5te avenue, 10 minutes walking distance made our work very easy. Breakfast in the cafe was very good.The service is successful"
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Inspired Wanderer wrote a tip 18 Jun
San Francisco, California142 contributions3 helpful votes
4.0 of 5 bubbles
"Give plenty of time for them to bring your car. I waited 45 minutes."
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Adriana D wrote a tip 17 Jun
1 contribution
4.0 of 5 bubbles
"Make sure you make a reservation for the hotel restaurant. It filled up pretty quickly and we didn’t have an opportunity to dine. "
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PRICE RANGE
HK$1,803 - HK$3,052 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Midtown West / Garment District
NUMBER OF ROOMS
488
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ARLO MIDTOWN - Updated 2024

Frequently Asked Questions about Arlo Midtown
Which popular attractions are close to Arlo Midtown?
Nearby attractions include Mission Escape Games (0.3 km), Exit Escape Room (0.3 km), and B&H Photo & Video (0.4 km).
What are some of the property amenities at Arlo Midtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Arlo Midtown?
Top room amenities include air conditioning, a flat screen TV, and a seating area.
What food & drink options are available at Arlo Midtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arlo Midtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Arlo Midtown?
Conveniently located restaurants include Liberty Bagels Midtown, Best Bagel and Coffee, and IL Punto Ristorante.
Are there opportunities to exercise at Arlo Midtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Arlo Midtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Arlo Midtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Arlo Midtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Arlo Midtown?
The staff speaks multiple languages, including English and Spanish.
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