Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Royalton Park Avenue Hotel offers downtown edge with an uptown sensibility. Boasting 249 luxury rooms and remarkable suites on Park Avenue, NYC.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of Manhattan, Royalton Park Avenue garners praise for its prime location, which offers guests a neighborhood feel and convenient access to major attractions. The hotel's rooftop pool and bar, with its stunning views, are popular among travelers, although some have pointed out overcrowding and management issues.
Visitors frequently commend the beautiful atmosphere and clean, spacious rooms, yet service receives mixed reviews, with commendations for friendliness alongside criticisms for lack of responsiveness. While the cleanliness is consistently lauded, some guests voice concerns over value, citing hidden fees and room maintenance issues.
Location
Central
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Relaxing
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Great Location - Great Hotel topped off with a Rooftop Heated Outdoor Pool with views of Empire State Building. Great midtown location. Hotel clean and tidy with good size room. Only disappointment was when booking. We booked for 3 Adults one of which was our 18 year old daughter and we’re told the room we booked (King room for 3 adults) did not guarantee a separate bed or even sofa bed!! (No double Queens were available) However, IF? A sofa bed was available on day of check-in then we could pay a nightly supplement🤔. To ensure we DID have an extra bed we ended up upgrading to the Deluxe King. The room was large it’s a large bathroom with bath and separate shower cubicle and accommodated the sofa bed
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 30 Dec 2024
Thank you for this excellent review! I'm glad that our location was such a great fit for your visit and that you especially enjoyed spending time at our rooftop pool. We would love the chance to welcome you back the next time you're in NYC.
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I stayed at the Royalton Park Avenue for a business trip, spending 6 nights there. The experience was amazing. The hotel is very clean, the staff all lovely and helpful, the rooftop has an amazing view of the ESB and the cocktails good! I would definitely recommend and stay there again when I come back to NY
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Date of stay: November 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 17 Nov 2024
Thank you for this amazing review! We're proud to be your #1 hotel in the city. I'm delighted that you had such a wonderful experience. We appreciate your recommendation and can't wait to welcome you back.
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After reviewing several hotels in the area, we are glad that we settled on the Royalton Park Avenue property. The location was perfect for our mother-daughter retreat because we were able to walk about 30 minutes uptown or downtown to reach our shopping and restaurant destinations. Access to the subway stations when needed, was very convenient.
Upon check-in at 10 a.m the doorman, bellhop and front desk representative (Courtney) were very welcoming and knowledgeable with the area. Throughout our stay, they always acknowledged us when we left and returned to the hotel.
The housekeeping staff did an excellent job cleaning our room and supplying us with extra toiletries. Awesome service!
The fitness center is clean and offers two treadmills, one elliptical and two Peloton bikes, plus a small area for strength training. The only drawback is that the cardio area doesn't have any TVs to keep your mind off of your workout. If desired, you should take your own device.
I would definitely stay here again if the price is competitive and I highly recommend it to others who want a convenient, safe location with great service.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 20 Mar 2023
Lynda, thank you for choosing Royalton Park Avenue for your mother/daughter trip! I'm happy you felt so well taken care of by our team and that our location was ideal for your shopping and dining excursions. We hope to see you both again soon for another bonding trip!
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I stayed a night with friends last weekend. Just as we were checking out, after what we thought was a pleasant stay, the clerk charges the credit card and states that he will email the receipt without any additional information. We asked for a printed receipt, as it felt a bit rushed only to find that we were UNKNOWINGLY charged over $500 for a “smoking fee”. After telling the clerk that we do not smoke, he replied with “the sensors picked up on some kind of smoking”. We asked to speak to the manager, who was as helpful as the clerk. After repeatedly telling him that we do not smoke, but we have many heating devices working, he casually stated that it was possible that the sensors picked on that by accident. He was unable to provide us with the “registration waiver” we supposedly signed. A blank waiver stated that there is a $500 “refreshment fee “ if you smoke in the room. Easily enough, someone could have walked into our room right there and then and when they realized there was no smell of smoke or anything else in our room, they should’ve refunded us promptly. However, that was not an option. After countless attempts at trying to reach the manager, Bill Mehalco, no one returned any of our calls or messages. At this point it’s between them and the credit card company. Although it could have all been avoided. So, be ware and make sure you see your bill before you hand them your card!
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Date of stay: May 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 14 May 2024
Thank you for sharing your feedback. Our no-smoking policy is in place to ensure the comfort and safety of all guests. We hope to have the chance to host you again to re-earn your trust.
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This was my first time visiting New York so my partner wanted to make it special and book a luxury hotel located within walking distance of alot of the tourist attractions. When we booked we saw it had a 5 star rating through booking.com so was very excited to see what it had to offer. In all honesty, although the rooftop pool and bar with a great view definitely had an aire of luxury but i struggled to find the 5 star rating anywhere else within the hotel. We stayed in a superior king room which was nice but nothing more than what you would get within a Premier Inn in the UK. Infact it was smaller than a premier Inn room. Our bed was comfy but very creaky, we only received 2 coffee pods which were espressos so unless you like these you're kinda stuck, saying that though, you can go and get a coffee from the bar area up to 10:30am for free but not ideal.
There was a mini bar stocked with various drinks, Also a tray with Crisps, cookies and chocolate. Now being a 5 star, you would think at least the confectionery would be in with the price of the room but no, if we were to have say the kit kat, it would have cost $12!!! Hence to say we didn't touch any!
You can't knock the location, it's in a great spot and a great bar just round the corner called Tavern 29, highly recommended.
Maybe 5 star standards are rated differently in New York to over here in the UK but next time I would rather stay further out and pay less for the same facilities if not better.
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Review collected in partnership with this hotel
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 23 May 2024
Thank you for sharing your feedback. While we do believe that our 5-star rating accurately reflects our high standards of cleanliness, service, and our location, I apologize that you were disappointed during your stay. I hope we can welcome you back to the Royalton on your next trip to Manhattan—we'd love to recommend a suite where you may be more comfortable.
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We ended up at the Royalton as it was the only hotel I could find for our visit with 2 beds in a room. What a stroke of luck!!
The staff from Countney at the front desk to the conciege team, doorman, restaurant staff, housekeeping and every other team member we interacted with made us feel not only like royalty but also like dear friends who had stayed with them many times. Their service was exceptional.
My teenage daughters were ecstatic with the rooms, the beds were divine, linens and bath robes made you feel like you were home. And the soaker bathtub heaven after a long day exploring the city. The rooms were spotless.
In case you forgot anything or get hungry or thirsty a well stocked tray and fridge offer most anything you could ask for right in the room (for a charge) suitable for teens or adults.
Room service was incredibly fast as well.
Next time we are in New York City I won't search at all for a hotel, this will be the first place I reach out too.
Thank you to everyone who made our stay totally wonderful!
P.S. Only tip is we had a bit of trouble finding the correct entrance door upon our arrival. The doorman of the building right next door was very helpful. :)
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 24 Oct 2022
Dear Tanya, We're blown away by your review! I'm delighted to hear that your family had such a great experience, and especially pleased that our team made sure you were warmly cared for. I'll be sure to share your compliments with Courtney and her colleagues. We appreciate your kind words and hope to have the chance to host you all again. Warmly, Bill
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The room was pricy and several aspects were not functional (TV, toilet paper holder, shower head). For us, there was no 24 hour room service -- we tried to order at 11:30 PM and were told the kitchen was out of the only 2 items we were interested in. The pool looked great but we did not get a chance to use it. The room was large but sparsely outfitted. The restaurant servers and food preparation time were very slow, and the options limited, but the food was decent. The rooftop bar had a nice view, although I'm not sure if there was a patio (we were behind glass), and the restaurant had a really nice jazz/singing group performing on Saturday.
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Review collected in partnership with this hotel
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 4 Sept 2024
Thank you for sharing your experience, Rebecca. I'm sorry to hear that your stay fell short. We appreciate your feedback, and I will make sure that we look into the issues you encountered in your room. I hope we will get an opportunity to provide a more comfortable visit.
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We had a great long weekend in NYC at this hotel. It was our first time staying here, and our usual hotel had really inflated rates for some reason, so we decided to try something new. The location turned out to be perfect, right in the middle of NoMad, but still walkable to the theatre district. The staff were very welcoming and friendly, particularly Michelle at the front desk. The concierge and bell staff in general are attentive without hovering, always ready to hold the door open or help you. They checked with us by text throughout the visit to make sure everything was going well. We had some trouble getting on the internet at first, but the person who answered the guest helpline gave us a different wifi network to try and then it worked great. In room dining was a great option for one rainy night with family, and the food was good and delivered on time. Unfortunately the weather did not let us enjoy the rooftop pool, but it looked very nice and we hope to use it next time. We will definitely be back.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 12 May 2024
Thank you for this awesome review! I'm so glad to hear how much you enjoyed your experience. Happy that you felt so well cared for by our team and that our location made it easy to get around the city. We're looking forward to hosting you again.
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Pros: Staff is friendly Cons: Poor lighting in the room No outlets by the bedside Toiletries are attached to the shower and tub is separate. There are no toiletries for the tub and I had to request it. Bathroom needs re caulking and pipes need replacing. Water was running yellowish and then turned to a light green. The TV is facing the side of the bed which makes no sense. You would need to sit sideways to watch it.
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Review collected in partnership with this hotel
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 27 Dec 2024
Thank you for sharing your thoughts. I'm glad you felt well taken care of by our team, but I'm sorry that you weren't fully satisfied with your experience. We appreciate your feedback on your room, and we'll be sure to address those issues. We would love the chance to provide you with a five-star experience in the future.
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Let's start with the location of the hotel, NOMAD area they called. accessible to everything, walking distance to flat iron building which madison square park is next to it. 5 to 10 mins walking to empire state, subway station green line #6 is literally 30 seconds walk, Mcdonalds is the same distance with the subway station. Bunch of bars in the neighborhood, Pizza spots as well. The hotel have pool on the rooftop, bar and lounge, in room dining service is 24 hours, oh I forgot one thing about the pool, whenever you guys travel with family and kids. The pool is open from 7:00 AM to 9:00 PM but for kids is only until 6:00 PM. They will tell you this hours upon checking in. The size or space of the room in this property is more spacious compared to other hotels in new york.
Now let's talk about service, Special mention to"PAUL" at the front desk. It was sunday night we arrived If I'm not mistaken. The moment that we checked he was alone and there was a short line and he was very busy, me personally could tell what is an exceptional or extraordinary, Outstanding service looks like when I can see one. I definitely got A keen eye for this certain people because I worked in the industry as well, I would say my whole life. (One guest was upset about charges such, one was waiting to check in as well and one is us.) now it's our turn. I asked him, how's your day going? He replied: We'll.. We have to keep breathing or else we will die. (Sarcasticly speaking) I laugh and said your right, Anyway, that wasn't a usual reply to a how's your day but I think i has a deeper meaning for him. He always smiles whenever we approach him. He recommended bunch of restaurants in the neighborhood on a different kind of cuisine. And gave us a complimentary room with. Terrace, Help us with some broadway show tickets. I wouldn't explain how exceptional he is but he was very helpful throughout our stay. Paul keep doing what you're doing, you will be rewarded one day!
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Mehalco, General Manager at Royalton Park Avenue
Responded 25 Aug 2024
Thank you for this amazing review! I'm delighted to hear how well taken care of you felt during your stay, and we appreciate your special shout out for Paul. I can't wait to share this with him. Glad our location was ideal for your visit as well. We hope to have the chance to host you again.
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San Francisco, California24 contributions26 helpful votes
I've never heard of a charge for an in-room coffee maker. If you don't see a sign, or an entry on the price list for the snacks in the room, then you should assume $0 (and complain if they try to charge you!)
Reading, United Kingdom19 contributions27 helpful votes
We had a view of the road. I would think most rooms would have a raod view. Very good triple galzing so no noise. Sorry I don't have a photo of the room
Apologies for the late reply. Just stayed there again a few weeks ago (early Feb) and pool was closed. Enclosed bar area adjacent to pool is open and is a great space.
Great hotel with great service!
There are more places to choose from in the New York City area.
PRICE RANGE
HK$2,207 - HK$4,297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gansevoort park avenue hotel new york city
FORMERLY KNOWN AS
Gansevoort Park Avenue NYC
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / NoMad / Midtown / Manhattan / Rose Hill
NUMBER OF ROOMS
249
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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