Lotte New York Palace
455 Madison Avenue, New York City, NY 10022
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Dining (104)
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#159 of 505 hotels in New York CityLocation
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Lotte New York Palace is the first five-star hotel in NYC's history offering ultra-luxurious amenities, distinctive events spaces, and opulent suites.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Yoga room
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Room service
Flatscreen TV
Safe
VIP room facilities
Iron
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Great View
Languages Spoken
Spanish
Location
455 Madison Avenue, New York City, NY 10022
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
8.8 km•
See all flights
Teterboro Airport
12.6 km•
See all flights
5th Ave / 53rd St
3 min•New York City Subway
Car Hire
395 Restaurants
within 0.5 kilometers
Reviews
4.5
6,479 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Located in a prime spot, the Lotte New York Palace is often commended for its stunning views and the building's elegant ambiance, especially during the holiday season when festive decor abounds. Guests acknowledge the spaciousness of the rooms but are frequently disappointed by their outdated nature and the lack of modern amenities such as in-room coffee makers and fridges.
While the hotel's cleanliness generally receives high marks, the perceived value is marred by steep prices that don't seem to match the dated accommodations and the occasional lackluster service.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
Hotel's Favourite
While I made my own reservation for Lotte New York Palace online, Marie of the Reservations Department had emailed me a few days prior to my arrival to learn more about my brief trip with my daughter to see some Broadway show in NYC. (I thought it was a nice touch to greet us even before we boarded the plane.) Marie acted like a goodwill ambassador on behalf of the hotel and wished us a great stay in advance of our arrival.
On arrival day, Nana helped us with our luggage as we exited the taxi, but since my daughter and I only had one carry-on each, we needed no further assistance and thanked him for his time.
As we entered the hotel through the revolving door, Captain, Mike Murray welcomed us back, remembering we had just been at the property 5 months prior. Mike commented on how nice my daughter’s luggage looked. (She was using luggage that was colorfully decorated in the “Yellow Submarine” characters made famous by the Beatles movie of the same name.) Mike briefly chatted with my daughter about the Beatles and Paul McCartney, which instantly put a smile on my daughter’s face.
Anne-Marie, at the Front Desk welcomed us back and checked us into our room—a beautiful corner suite in the Towers.
My daughter and I ordered In-Room Dining several times and were greeted on the phone by Leslie, who was very polite and courteous while answering my questions. Denzel and Maxine delivered our food and asked how our stay was going as they moved the food from the cart to the living room table, per my requests. (The food was as it’s always been—fantastic. Their chocolate crème brûlée is my personal favorite.)
On our last day, Lincy check-out the room for us and thanked us for staying at the property. The Doorman, George, noticed my daughter’s luggage and struck up a conversation with her about musical groups, concerts and his favorite performers, all while hailing a cab for us. He was very energetic, very entertaining and very enthusiastic about his job—again, leaving a smile on my daughter’s face.
It was only a two-day trip, but the elegant hotel, it’s perfect location (across the street from St. Patrick’s Cathedral and walking distance to many NYC sights) along with world-class service of the hotel employees, made it a trip I will always remember…
On arrival day, Nana helped us with our luggage as we exited the taxi, but since my daughter and I only had one carry-on each, we needed no further assistance and thanked him for his time.
As we entered the hotel through the revolving door, Captain, Mike Murray welcomed us back, remembering we had just been at the property 5 months prior. Mike commented on how nice my daughter’s luggage looked. (She was using luggage that was colorfully decorated in the “Yellow Submarine” characters made famous by the Beatles movie of the same name.) Mike briefly chatted with my daughter about the Beatles and Paul McCartney, which instantly put a smile on my daughter’s face.
Anne-Marie, at the Front Desk welcomed us back and checked us into our room—a beautiful corner suite in the Towers.
My daughter and I ordered In-Room Dining several times and were greeted on the phone by Leslie, who was very polite and courteous while answering my questions. Denzel and Maxine delivered our food and asked how our stay was going as they moved the food from the cart to the living room table, per my requests. (The food was as it’s always been—fantastic. Their chocolate crème brûlée is my personal favorite.)
On our last day, Lincy check-out the room for us and thanked us for staying at the property. The Doorman, George, noticed my daughter’s luggage and struck up a conversation with her about musical groups, concerts and his favorite performers, all while hailing a cab for us. He was very energetic, very entertaining and very enthusiastic about his job—again, leaving a smile on my daughter’s face.
It was only a two-day trip, but the elegant hotel, it’s perfect location (across the street from St. Patrick’s Cathedral and walking distance to many NYC sights) along with world-class service of the hotel employees, made it a trip I will always remember…
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded 8 Sept 2022
Dear E1042JGif, Thank you for your stay at The Lotte New York Palace! I am thrilled to hear that you and your family had an overall great experience and that our amazing staff members, like Lincy, George, Anne-Marie, Murray, and Nana were able to enhanced your stay! We hope to host you again in the near future! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have stayed here on several occasions when the hotel was The New York Palace, and this was my first time staying since being The Lotte New York Palace, and it is still a great place to stay when in Manhattan. Service has always been a strong point here, and am pleased to say it still is, first and foremost. From the bell person, reception, concierge, housekeeping, you are always greeted with a smile, eye contact, and general courtesies. Rooms are spacious (this stay was in a corner room overlooking St. Patrick’s Cathedral and 51st St.), very quiet, sparkling clean, and have windows that open for fresh air. Room service is efficient and the food is great (had breakfast a few days), and I do not know how they manage to do it, but the food is hot, including the toast! Location is ideal to walk just about anywhere, and the front desk team are quick to hand out umbrellas when it is raining; subways, buses, Grand Central, Times Square, St. Pat’s, Rockefeller Center, Fifth Ave. Shops, Central Park, Time Warner Center, Museum Mile, is all within walking distance of the hotel. What else can I say, except, I’ll be back, yet again, and looking forward to it!,
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Date of stay: November 2019
Rooms
Cleanliness
Service
Room Tip: the rooms are very generous in size, but it seemed the corner rooms may be even larger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nypalace, General Manager at Lotte New York Palace
Responded 7 Jan 2020
Dear TRAVELIN246, Thank you for sharing your thoughtful review and for being a loyal guest of Lotte New York Palace. I am so thrilled to hear that our staff delivered excellent service and that you found our location to be so convenient to many of New York City's exciting attractions. Thank you again for your visit and we look forward to your next stay! Warm Regards, Becky Hubbard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Comfortable hotel and very helpful staff. Superb location overlooking St Patrick's Cathedral and 5th Avenue. Very nice coffee shop downstairs with lovely treats and coffee. However there were no USB sockets in either of our two rooms which is not acceptable in any hotel anymore and the cost of breakfast for 2 adults and 2 children in Villard was truly shocking and only really struck me at check out.
I would like to complement the hotel on having well placed hand sanitation around the ground floor area which was reassuring at this difficult time.
I would like to complement the hotel on having well placed hand sanitation around the ground floor area which was reassuring at this difficult time.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: USB sockets required and there was only one pillow for each guest per room. I would have liked...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nypalace, General Manager at Lotte New York Palace
Responded 18 Mar 2020
Dear RathbrideRover, Thank you for sharing your kind review. I am so pleased to hear that you had a comfortable stay and that you enjoyed our delicious food and beverage offerings at Pomme Palais. Thank you again for your visit and we hope to welcome you back to The Palace very soon. Warm Regards, Becky Hubbard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is our home away from home whenever we visit the city, and we will never stay anywhere else. The staff has always gone above and beyond to make us feel welcome! They remember us by name and make us feel like we're part of the family. Thank you, Miles and Natsuko!
If you're traveling with young children, we HIGHLY recommend. They treat our 1-year-old son like royalty when we visit - they always welcome him with a teddy bear and other surprises and have a crib ready for us in our room. Many of their rooms easily accommodate a crib in an area that can be closed off from the rest of the room so that Mom and Dad don't have to go to bed when baby does.
We like to walk everywhere when we're in town, so the location of the hotel is easily walkable to most of the main attractions. If it rains, they have umbrellas for you to use in your room. Anything outside of walking distance is easy to call for an Uber or cab that will be able to meet you right outside the door.
Our most recent stay was during Christmas, and the hotel is absolutely MAGICAL! The decorations are BEAUTIFUL and they have a lot of really fun details, such as Letters to Santa. Each kiddo (or grown up!) who writes a letter to Santa will receive a personalized letter back! Straight from the North Pole! And as a special treat, you could see the Rockefeller Tree directly from our room which made our evenings overlooking the skyline extra memorable.
Finally, the hotel and staff take every precaution necessary to make sure that the hotel is clean and sanitized and safe for all of their guests. Everyone is wearing masks and gloves, they have shields at all of the desks, there's hand sanitizer everywhere, and they go through and sanitize each room with UV lights prior to the next guest arriving. No stone left unturned.
Could not recommend enough!
If you're traveling with young children, we HIGHLY recommend. They treat our 1-year-old son like royalty when we visit - they always welcome him with a teddy bear and other surprises and have a crib ready for us in our room. Many of their rooms easily accommodate a crib in an area that can be closed off from the rest of the room so that Mom and Dad don't have to go to bed when baby does.
We like to walk everywhere when we're in town, so the location of the hotel is easily walkable to most of the main attractions. If it rains, they have umbrellas for you to use in your room. Anything outside of walking distance is easy to call for an Uber or cab that will be able to meet you right outside the door.
Our most recent stay was during Christmas, and the hotel is absolutely MAGICAL! The decorations are BEAUTIFUL and they have a lot of really fun details, such as Letters to Santa. Each kiddo (or grown up!) who writes a letter to Santa will receive a personalized letter back! Straight from the North Pole! And as a special treat, you could see the Rockefeller Tree directly from our room which made our evenings overlooking the skyline extra memorable.
Finally, the hotel and staff take every precaution necessary to make sure that the hotel is clean and sanitized and safe for all of their guests. Everyone is wearing masks and gloves, they have shields at all of the desks, there's hand sanitizer everywhere, and they go through and sanitize each room with UV lights prior to the next guest arriving. No stone left unturned.
Could not recommend enough!
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Date of stay: December 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent a week @ this location from Dec 29, 2019 to January 4,2020. Lets start with the Hotel. The Hotel it is a beautiful property. Decorated beautiful for the holidays. The decor is beautiful and the location very close to everything. 5th. Avenue is about one block away and easy to walk everywhere. Close to the subways station and to Central Park. The rooms ave perfect size and they are kept clean. Now, lets talk about the problems we encountered.
Not coffee maker in the rooms. If I wanted a Coffee maker, a one time fee of $30.00 dollars will be charge to our room plus $15.00 per day to service the coffee. I had never heard such a thing charging for a coffee maker. second problem was my room was not clean Dec 31th. I had to call twice to Housekeeping to report the problem. Finally the housekeeper showed up and was a bit rude because she had to clean the room. I realized many of the rooms in our floor were not clean that day. Guests were upset and waiting for the housekeeper to ask what is going on. third problem, may room was charged $121.00 dollars for a breakfast we never had. My husband requested to see the receipt signed and it was someone else on the bill not us. They suppose to credit and issue a refund to our credit card, which still showing as pending. . I wish I can give you 5 starts because it is a beautiful Hotel. However, I fell that duke to so many issues encountered I had to rate this hotel and give 4 stars for the issues encountered. I wish they can include Coffee makers in the room and not charge the guests that ridiculous fee.
Not coffee maker in the rooms. If I wanted a Coffee maker, a one time fee of $30.00 dollars will be charge to our room plus $15.00 per day to service the coffee. I had never heard such a thing charging for a coffee maker. second problem was my room was not clean Dec 31th. I had to call twice to Housekeeping to report the problem. Finally the housekeeper showed up and was a bit rude because she had to clean the room. I realized many of the rooms in our floor were not clean that day. Guests were upset and waiting for the housekeeper to ask what is going on. third problem, may room was charged $121.00 dollars for a breakfast we never had. My husband requested to see the receipt signed and it was someone else on the bill not us. They suppose to credit and issue a refund to our credit card, which still showing as pending. . I wish I can give you 5 starts because it is a beautiful Hotel. However, I fell that duke to so many issues encountered I had to rate this hotel and give 4 stars for the issues encountered. I wish they can include Coffee makers in the room and not charge the guests that ridiculous fee.
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Date of stay: December 2019
Value
Location
Service
Room Tip: I will definitely go for the Towers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nypalace, General Manager at Lotte New York Palace
Responded 7 Jan 2020
Dear Teda87, Thank you for sharing your kind feedback. I am so glad to hear that you enjoyed our beautiful holiday decorations and that you found our location to be so convenient within New York City. I am so sorry to hear about the inaccuracies in your bill. This is certainly not the level of service that we strive to maintain and please know that I have shared your feedback with our team. Thank you again for your visit and we hope to welcome you back to The Palace very soon. Warm Regards, Becky Hubbard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I (2 adults and 3 children ranging in ages 10-15) just stayed four nights at this hotel. None of us had ever been to NYC and I was overwhelmed with the lodging options. I struggled to find a place close to the “action” that could comfortably accommodate our family of older children. We didn’t want to book a place that would require us to have two rooms. A few options were found but I kept coming back to this one. I will say I’m a bit of a self proclaimed “hotel snob” so I tend to be rather picky.
This hotel was located perfectly and as a first time trip to NYC we were so pleased to be so close to everything within walking distance or at least closely located to the subway. I’ve stayed in numerous hotels and this was honestly the cleanest one I’ve visited to date. I had zero concerns in this area and I could tell the housekeeping staff takes pride in their work. On that note, I’ve always stayed at places in which the housekeeping staff could be allusive after times, but the staff here were frequently nearby and very attentive to any needs we had. Each one would greet us and hold conversation each and every time we walked by. The little things do not go unnoticed.
Each staff member (front desk, bellman, housekeeping, food service, etc) was professional in every sense of the word and I have zero negative things to say about them.
The only thing I would have liked to have seen was more lower priced meal and snack options for younger people (kids and teens) particularly for room service. There was no kid’s menu listed on the room service menu but I also didn’t inquire about it when I called so it may have been available. We only dined in the room one night and while it was rather pricey, everything was absolutely delicious.
I’m not one to typically return to a place solely because although I often return to a location, I usually enjoy a bit of variety. However, this will likely be an exception for me when I return to NYC. I’m just not sure the Lotte could be topped!
This hotel was located perfectly and as a first time trip to NYC we were so pleased to be so close to everything within walking distance or at least closely located to the subway. I’ve stayed in numerous hotels and this was honestly the cleanest one I’ve visited to date. I had zero concerns in this area and I could tell the housekeeping staff takes pride in their work. On that note, I’ve always stayed at places in which the housekeeping staff could be allusive after times, but the staff here were frequently nearby and very attentive to any needs we had. Each one would greet us and hold conversation each and every time we walked by. The little things do not go unnoticed.
Each staff member (front desk, bellman, housekeeping, food service, etc) was professional in every sense of the word and I have zero negative things to say about them.
The only thing I would have liked to have seen was more lower priced meal and snack options for younger people (kids and teens) particularly for room service. There was no kid’s menu listed on the room service menu but I also didn’t inquire about it when I called so it may have been available. We only dined in the room one night and while it was rather pricey, everything was absolutely delicious.
I’m not one to typically return to a place solely because although I often return to a location, I usually enjoy a bit of variety. However, this will likely be an exception for me when I return to NYC. I’m just not sure the Lotte could be topped!
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded 3 Jan 2022
arobertson7772, Thank you for taking the time to share your recent experinece at Lotte New York Palalce. I'm glad to hear that you enjoyued our location. I'm very happy to hear that you were impressed with both the cleanliness of the hotel and the friendlienss of our staff. These are two things that we are very committed to. We look forward to welcoming you back on your next visit. Best regards, Becky Hubbard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was in NY unexpectedly, and tried the Lotte Palace. I had stayed at the Palace Towers many times, until I thought it got a bit pricey, but had not stayed in the 'main' hotel.
The public spaces are just plain gorgeous, my standard room large and well lit, the bed and high thread count sheets no less than amazing. The rebranded Gold Room, where breakfast is served, might be the prettiest room in New York. It makes it a little less painful to have yogurt, fresh fruit and an English muffin for only $56.
The gym is large with top notch equipment and great lighting, complete with a picture window view of St. Patrick's Cathedral from the treadmills.
A niggling complaint -- I was not provided bottled water in my room, forcing me to the minibar's $9.00 bottle. A little cheesy for a luxury hotel and otherwise 1st rate experience.
The public spaces are just plain gorgeous, my standard room large and well lit, the bed and high thread count sheets no less than amazing. The rebranded Gold Room, where breakfast is served, might be the prettiest room in New York. It makes it a little less painful to have yogurt, fresh fruit and an English muffin for only $56.
The gym is large with top notch equipment and great lighting, complete with a picture window view of St. Patrick's Cathedral from the treadmills.
A niggling complaint -- I was not provided bottled water in my room, forcing me to the minibar's $9.00 bottle. A little cheesy for a luxury hotel and otherwise 1st rate experience.
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Date of stay: March 2020Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nypalace, General Manager at Lotte New York Palace
Responded 5 Mar 2020
Dear charles r, Thank you for sharing your kind review. I am so glad to hear that you found our hotel to be so beautiful and that you enjoyed our newly renovated fitness center. Thank you again for your visit and we hope to welcome you back to The Palace very soon. Warm Regards, Becky Hubbard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went to the Lotte for a week of conference. The room rate was at $299 per night, excluding taxes and breakfast. Quite expensive but, well, that’s a « palace » after all. In fact, beyond the name, the location, the lobby and the prices, it is more a 3- or 4-star hotel than a palace. The bedrooms are definitively not of the palace standard; I have been several times to palaces, but the bedrooms were way nicer and more comfortable. I live in France and, obviously, I woke up at 3am on the first day. First reflex: preparing a coffee before checking e-mails, but... there was no coffee machine in the room! I complained at the reception, and was told that palaces had no more coffee machines in bedrooms (which is wrong of course). The problem is that their breakfast room and coffee shop don’t open before 6:30. I find it shocking for an hotel with international customers, who are jetlagged. Their breakfast room is wonderful but the bill was even greater. There is no buffet. Coffee at $8, orange juice at the same price... I went there with a group of 8 and was charged $570, ie $70 per person on average. The most interesting story is the fridge in the bedroom. If you purchase drinks or fruits outside the hotel and put them inside the fridge, you get charged $35, even if you don’t consume anything in the fridge. On top of that, the staff is not friendly, not smiling. In short, I don’t recommend this hotel at all.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nypalace, General Manager at Lotte New York Palace
Responded 11 Feb 2020
Dear 550patrickh, Thank you for sharing your feedback of Lotte New York Palace. I have sent you a direct message to discuss your review further. Warm Regards, Becky Hubbard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have previously stayed in two other hotels in Manhattan and have always liked the look of the Lotte as we have walked past.
From the moment we walked into the lobby, the Lotte was everything we could wish for and more. You get a real sense of being in a high-end and luxurious hotel, backed up by friendly first class service.
We were staying in NYC on my wife's Birthday and she was touched to receive a gift bag on arrival. The guy on reception (whose name escapes me unfortunately) was very welcoming and we were delighted to have our room upgraded to the top 39th floor, with a stunning view overlooking St Patrick's cathedral and the Rockefeller. The room itself was extremely well appointed, roomy and spotlessly clean. It is of course challenging to find any hotel room in NYC which is quiet, but ours seem to be the exception to this rule and we had no difficulty sleeping, no doubt helped by the queen sixed bed, luxurious Egyptian lined and wonderful pillows! Other notable features included an exceptionally powerful double sized shower (and certainly the best shower we have experienced - supported by highly effective ventilation), along with ambient lighting (adjustable from a tablet device) and a great sized LG TV. While one of the bedside lamps was not working on arrival, this was immediately fixed. The safe in the wardrobe was well proportioned and provided plenty of space for passports, cash and other valuables. Although not especially required in December, the air conditioning was very effective and quiet.
The Lotte benefits from a stunning, sweeping staircase (reminiscent of the main Disney hotel at Disneyland Paris), along with luxurious dining rooms and a bar. We treated ourselves to breakfast on the morning of my wife's Birthday and, although very nice, my one and only criticism of the Lotte would be the price. US$9 for a small glass of orange juice does seem excessive by any standard!
We would most definitely return to the Lotte for our future trips to NYC and can't recommend it highly enough. Well done to all the staff involved in making it such a special place, especially in the run up to Christmas.
From the moment we walked into the lobby, the Lotte was everything we could wish for and more. You get a real sense of being in a high-end and luxurious hotel, backed up by friendly first class service.
We were staying in NYC on my wife's Birthday and she was touched to receive a gift bag on arrival. The guy on reception (whose name escapes me unfortunately) was very welcoming and we were delighted to have our room upgraded to the top 39th floor, with a stunning view overlooking St Patrick's cathedral and the Rockefeller. The room itself was extremely well appointed, roomy and spotlessly clean. It is of course challenging to find any hotel room in NYC which is quiet, but ours seem to be the exception to this rule and we had no difficulty sleeping, no doubt helped by the queen sixed bed, luxurious Egyptian lined and wonderful pillows! Other notable features included an exceptionally powerful double sized shower (and certainly the best shower we have experienced - supported by highly effective ventilation), along with ambient lighting (adjustable from a tablet device) and a great sized LG TV. While one of the bedside lamps was not working on arrival, this was immediately fixed. The safe in the wardrobe was well proportioned and provided plenty of space for passports, cash and other valuables. Although not especially required in December, the air conditioning was very effective and quiet.
The Lotte benefits from a stunning, sweeping staircase (reminiscent of the main Disney hotel at Disneyland Paris), along with luxurious dining rooms and a bar. We treated ourselves to breakfast on the morning of my wife's Birthday and, although very nice, my one and only criticism of the Lotte would be the price. US$9 for a small glass of orange juice does seem excessive by any standard!
We would most definitely return to the Lotte for our future trips to NYC and can't recommend it highly enough. Well done to all the staff involved in making it such a special place, especially in the run up to Christmas.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded 10 Apr 2022
Dear KentTourist, I'm so glad that we could be part of a memorable birthday weekend for you and your wife. I'm also glad that you appreciate and all of the amenities in and around the hotel. Please come back to visit with us again soon! Best regards, Becky Hubbard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in a fabulous location in the heart of Manhattan. One side overlooks St Patrick’s cathedral and whether by day or night it’s beautiful. The welcome was very traditional with a warm friendly greeting by the hotels door staff. The check in at reception was very quick and we were assisted to our room along with baggage by one of the hotel porters. The room was very spacious and we overlooked the cathedral up on the 27th floor which was amazing outlook. The bathroom was great with a bath and powerful shower. Everywhere was clean and fresh. The only thing we could comment on was not to have tea/ coffee making facilities in our room which was surprising for a 5 star hotel. Maybe this is normal in New York? We had cocktails in the Gold Room bar which was an amazing place. The cocktails were good too although at $22 per drink was pricey even compared to London prices. All the staff in the hotel were great, nothing too much trouble and always there to make sure you had the most pleasurable stay. Some might say the decor is a little old fashioned but we loved it. A fabulous building, great location, pleasant staff and definitely worth a visit even if you don’t stay there is is open to the public to take a look inside and perhaps go to one of the many bars.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: The higher the floor the better view of parts of the city especially if overlooking the cathedral.
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Response from nypalace, General Manager at Lotte New York Palace
Responded 3 Feb 2020
Dear 835claref, Thank you for sharing your kind review. I am so delighted to hear that our staff was so welcoming upon your arrival and that you enjoyed our delicious beverage offerings at The Gold Room. We look forward to your next stay at Lotte New York Palace! Warm Regards, Becky Hubbard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, they open partially. On a cool evening, that's enough to cool the room but I can't imagine you would want to open them on a hot humid night. In that case, rhe AC is a better choice. The AC is easy to control, i.e., one can easily get the benefits of a temperature lower than outside and lower humidity without being cold.
Rockerfeller tree is up until mid January
There are only two bars; you can definitely have a drink without food. Not sure about whether they will allow your son in, but if they don't you can always bring your drink to the really nice lounge area near the lobby.
I've never used a shuttle to the theatre district so I would call the hotel concierge to inquire. There IS a house car/limo available to use for shorter distances depending on whether its in use by others or not at the time you need it. We usually still tip the driver FYI. There are three entrances into the Lotte NY Palace. One though the gates on Madison (but I never use that one). And two others which are on the street at 50th and 51st. Those are much easier to use and only steps from the elevators.
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"We noticed that some rooms have a better view than others of the nearby cathedral, so ask if such a room is available."Read full review
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PRICE RANGE
HK$4,527 - HK$7,168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york palace hotel, new york city palace hotel, palace hotel new york, palace hotel nyc
FORMERLY KNOWN AS
The New York Palace Hotel
LOCATION
United StatesNew YorkNew York CityMidtown
NUMBER OF ROOMS
909
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Lotte New York Palace
Which popular attractions are close to Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.2 km), Rockefeller Center (0.3 km), and The Museum of Modern Art (MoMA) (0.4 km).
What are some of the property amenities at Lotte New York Palace?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Lotte New York Palace?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Lotte New York Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte New York Palace?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, Bill's Bar & Burger, and The Modern.
Are there opportunities to exercise at Lotte New York Palace?
Yes, guests have access to a fitness centre, locker rooms available in the fitness centre, and a yoga room during their stay.
Does Lotte New York Palace have airport transportation?
Yes, Lotte New York Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotte New York Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotte New York Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.