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Embassy Suites by Hilton New York Manhattan Times Square

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60 W 37th St, New York City, NY 10018-7401
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (397)
360
Panoramas (3)
Room & Suite (198)
What is Travellers’ Choice?
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton New York Manhattan Times Square
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#314 of 522 hotels in New York City
Location
Cleanliness
Service
Value
Welcome to Embassy Suites by Hilton New York Manhattan Times Square. Soaring 39 stories, our hotel is the place to see and be seen, with a glass facade offering supreme views of the iconic New York City skyline. Corporate travelers are near Ernst & Young, IPG, Morgan Stanley and it’s a quick walk to Times Square, the Empire State Building and 5th Avenue shopping. Penn Station and Grand Central Terminal are 0.7 miles away for an easy commute to LaGuardia, JFK and Newark airports. Our studio suites are elegant spaces, many featuring semi-private living areas with sofa, some with balconies and city views, and all provide complimentary WiFi, a 42-inch HDTV, desk, mini-fridge, microwave and coffeemaker. Enjoy luxury bath amenities to make your stay that much more special.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
Car park
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Convenience store
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
100Great for walkers
Grade: 100 out of 100
629Restaurantswithin 0.5 km
142Attractionswithin 0.5 km
925Reviews72Q+A81Room tips
Traveller rating
  • 426
  • 235
  • 121
  • 69
  • 76
Time of year
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Popular mentions
holcombesymphony wrote a review Yesterday
Fort Worth, Texas1 contribution
Shop around. This hotel was described as a great place when in fact is poorly maintained and the staff is not very concerned about you complaints. As if, they hear it all the time and there’s not much they can do about it.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2021
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Natasha L wrote a review Jun 2021
Cincinnati, Ohio13 contributions20 helpful votes
Hotel's Favourite
I spent 4 wonderful nights at this Embassy Suites. The bed and pillows were super comfy, and my room, being on the 24th floor, was extremely quiet! I chose the Studio room with the floor to ceiling windows and I'm so glad I did. If you are a solo traveler or a couple, this room is your best bet in terms of space and layout. Rooms ending in 17 are the biggest, according to the published floor plan. Now I see that some recent visitors (a few sounding a wee bit entitled) have written negative reviews and I'm sort of surprised. The hotel's website clearly listed the limitations as far as its restaurants being closed, no cooked to order breakfasts, etc., also that housekeeping had to be ordered a day in advance. I thought the hotel did a fantastic job, considering we are at the tail end of a pandemic, every business is short staffed, and gee folks, these rooms were super cheap compared to the normal prices (about 70% off the high season rate). I paid $130 a night for my room. I was not expecting a Ritz Carlton experience, and frankly was grateful I was able to travel at all after being in lock down for over a year. By the way, the snack bar was well stocked with high quality, healthy snacks, and I got a plenty of food every time I used my $15 room credit.
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Date of stay: May 2021
4 Helpful votes
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Response from Coral Castillo, Guest Services / Front Office at Embassy Suites by Hilton New York Manhattan Times Square
Responded 9 Jun 2021
Dear Natasha, Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. I am really happy we delivered to your expectations and more importantly that you took the time to share your experiences with everyone around the world. Take care and we hope to see you soon, Coral Castillo Front Office Manager
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Manzofamily wrote a review Yesterday
Fort Myers, Florida1 contribution
The staff really shines here. Location is excellent to everything you want to experience in New York City. Everything is a short subway ride or walk. Staff is excellent , very hospitable and make sure you are comfortable. Hats off to the staff!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2021
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Charlene D wrote a review 2 Aug
Rochester, New York33 contributions23 helpful votes
This hotel was such a disappointment from start to finish. We arrived exhausted coming home from an oversees trip to spend a few days apartment hunting for our daughter. We had reservations for two junior suites that were not available at 3:45pm. (Checkin at 4 : I know I know rules are rules) Even though I paid for a view we were pooped so I asked them to put us in any available junior-suite which the front desk clerk did. They did not welcome me as a Lifetime Diamond and forgot to give our welcome gift. I was stunned to find out the bar and restaurant were not open as I specifically booked a hotel with in hotel restaurant as I knew we would be exhausted. Their pre arrival email did not mention it was closed and the app listed as open. One of the two rooms had a weird smell to the sheets, and the smoke alarm fell off the wall in the middle of the night. They then charged me $500 for smoking due to alarm falling off the wall (which left glass on floor on which my daughter cut her foot). I called the front desk each day to ask for housekeeping to come as instructed and the phone just rang and rang until it disconnected- this happened each time I called FD. I then approached front desk to ask them to take off $500 charge - the clerk met me with blind stare and told me I was charged due to smoking. I told him We do not smoke and that alarm fell if they would like to come inspect. He looked at his manager who looked at our account - wordlessly took it off no apology- assume he did as he saw our Diamond status. Many more smaller incidents to mention but last straw was that I received 0 points for my stay. Took me 2 calls to Diamond desk to get them credited. No thank you we will not be back.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Coral Castillo, Guest Services / Front Office at Embassy Suites by Hilton New York Manhattan Times Square
Responded yesterday
Dear twinmom444, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with our room condition and we apologize. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future Kind Regards, Coral Castillo
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ikvetch006 wrote a review 2 Aug
Cotati, California1 contribution
Upon arrival at this Embassy Suite, we saw a very average old looking hotel lobby. The room was not at all comfortable. Housekeeping service was hit or miss. I would not recommend this hotel to friends or family if they were going to New York City!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Coral Castillo, Guest Services / Front Office at Embassy Suites by Hilton New York Manhattan Times Square
Responded yesterday
Dear ikvetch006, Thank you for your feedback and we appreciate you bringing these details to our attention. Insuring that our guests enjoy their time spent is of great importance, so we're disappointed to lean that we were not up to your standards. We are looking every day in ways to improve and we thank you for the comments. Thank you, Coral Castillo
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PRICE RANGE
US$193 - US$434 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTenderloin / Midtown West / Garment District / Manhattan / Midtown
NUMBER OF ROOMS
310
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Frequently Asked Questions about Embassy Suites by Hilton New York Manhattan Times Square
Which popular attractions are close to Embassy Suites by Hilton New York Manhattan Times Square?
Nearby attractions include Manhattan Skyline (0.3 km), New York Public Library (0.4 km), and Bryant Park (0.4 km).
What are some of the property amenities at Embassy Suites by Hilton New York Manhattan Times Square?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton New York Manhattan Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton New York Manhattan Times Square?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton New York Manhattan Times Square?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to Embassy Suites by Hilton New York Manhattan Times Square?
Conveniently located restaurants include Best Bagel and Coffee, Royal 35 Steakhouse, and Izakaya MEW.
Are there opportunities to exercise at Embassy Suites by Hilton New York Manhattan Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Embassy Suites by Hilton New York Manhattan Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton New York Manhattan Times Square offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Embassy Suites by Hilton New York Manhattan Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Embassy Suites by Hilton New York Manhattan Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.0 km), World Trade Center Memorial Foundation (5.0 km), and Hamilton Park (3.3 km).