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Marriott Vacation Club Pulse at Custom House, Boston

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Traveller (508)
Room & Suite (262)
Dining (20)
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Overview
  • Excellent75%
  • Very good22%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“observation deck”(205 reviews)
“counting room”(52 reviews)
“time share”(38 reviews)
AMENITIES
Free Wifi
Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Concierge
3 Star Hotel
All hotel details
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Reviews (879)
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All reviewsobservation deckcounting roomtime sharehistoric buildingquincy marketfaneuil hallthe north endliving roomblack rosefreedom traildining tableaquarium stopsmall kitchenettemini kitchenlaundry facilitieslong wharfblue line
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1 - 5 of 854 reviews
Reviewed 4 days ago

This is a great location for a visit to Boston. Just steps from the Freedom Trail, Faneuil Hall and Quincy Marketplace and near restaurants and shopping. It is a small hotel with only 84 suites. Each suite contains separate living and sleeping accommodations, a fully...More

1  Thank SoCalFrancie
Response from MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, BostonResponded 2 days ago

We are so pleased to hear you enjoyed your stay at the historic Custom House in Boston! Thank you for your review and for choosing Marriott Vacation Club Pulse. We do hope to see you again soon!

Reviewed 1 week ago via mobile

We returned to our beloved Boston for a family celebration weekend. We found the Marriott at The Custom House to be spacious and comfortable for our family of 4. The rooms were well appointed and we found the staff to be courteous and friendly. Loved...More

Thank Lorrie P
Response from MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, BostonResponded 4 days ago

Hi Lorrie, we are so glad to hear your return visit was extraordinary! Thank you for choosing Custom House for your family's celebration and for your kind review. We hope to see you again soon on your next trip to Boston.

Reviewed 1 week ago

This is a great hotel to stay at in Boston. You’re only steps away from so many popular sites ... the Freedom Trail, Quincy Market, the North End.... we walked everywhere. Plus the hotel itself is exceptional. It has the feel of a Capital with...More

1  Thank TravelfromDuluth
Response from MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, BostonResponded 4 days ago

We are happy to hear you enjoyed your stay at Custom House in Boston! The resort is certainly a unique place to stay in the heart of the city. We do hope to welcome you back on a future stay with Marriott Vacation Club Pulse!

Reviewed 3 weeks ago

The people that work here are just fantastic, they go well above and beyond! I lost something valuable and Kathleen Cotter could not have been more helpful. What an extraordinary positive reflection of this lovely hotel.More

1  Thank Kathy O
Response from MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, BostonResponded 1 week ago

Hi Kathy, how nice of you to take the time and leave a great review for the resort team! It certainly sounds like Kathleen saved the day during your visit to the Custom House. We will be sure to share your comments and do look...More

Reviewed 3 weeks ago

My husband and I stayed for two nights at this historic hotel the weekend of April 28. When we checked in around 5:30PM on Saturday, the young man at the front desk made me wait a long time as he sold tickets to the observation...More

1  Thank SusaB
Response from MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, BostonResponded 3 weeks ago

Hi Susa, thank you so much for sharing your experience on TripAdvisor. We are sorry to hear there was an issue with your check-in and will be sharing your feedback as a training opportunity with the resort. It sounds like the rest of your visit...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Concierge
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$360 - US$631 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$360 - US$631 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (508)
Room & Suite (262)
Dining (20)
Pool & Beach (3)
Amenities (29)
Family and Play Areas (10)
Nearby
Downtown
The largest area of the city, Downtown is rich with
historical and iconic sites in Boston. Stroll through
one of Boston’s most famous green spaces, the Boston
Public Gardens, check out and make way for duckling
statues, picnic under a beautiful tree overlooking the
pond, and walk over the iconic footbridge where,
during summer time, you will catch a swan boat toting
children and eager tourists through the pond. Have
...More
Questions & Answers
Ask a question
Scarlett15
25 May 2018|
AnswerShow all 3 answers
Response from Arthur H | Reviewed this property |
Everyone has access to the Counting Room.
1
Vote
juicystar0008
13 March 2018|
AnswerShow all 10 answers
Response from Mike M | Reviewed this property |
Need a room key to gain access to floor in elevator.
1
Vote
Sue M
6 March 2018|
AnswerShow all 7 answers
Response from zcnelson | Reviewed this property |
The Blue Line T stop (Aquarium stop) is steps from the front door.
1
Vote
Room Tips
"Tell the hotel in advance if you require a "feather free" room."
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"Higher floors would have a better view, but we loved our large lofted second floor room."
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"If you are older or have difficulty navigating stairs, do not accept a loft room."
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"We were on the 19th floor, with a harbor view"
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