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Found Hotel Boston Common

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Traveller (37)
Room & Suite (40)
Dining (1)

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About

#92 of 95 hotels in Boston
Location
Cleanliness
Service
Value
Experience the timeless charm of FOUND Hotel Boston - one of Downtown's oldest continuously operated hotels. Originally built in 1877 as the Sumner Hotel, this architectural gem was designed by the esteemed Harris M. Stephenson (1845 - 1909) and is nestled in the heart of the vibrant Theatre District. The hotel's prime location puts you just a stone's throw away from Boston's must-see attractions, such as the iconic Boston Common, the tranquil Public Garden, and a plethora of theaters, restaurants, and clubs. For those looking to venture further out, the MBTA's Green Line at Boylston Street Station is conveniently located just one block away, providing easy access to the city's top cultural and historical hotspots. Whether you're visiting for business or leisure, FOUND Hotel Boston offers the perfect blend of history, location, and value. Don't miss out on the chance to discover all that this incredible city has to offer - book your stay with us today!
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Taxi service
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Clothes dryer
Parking
Wifi
Washing machine
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Room features
Air conditioning
Housekeeping
Telephone
Wardrobe / wardrobe
Tile / marble floor
Flatscreen TV
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish

Location

78 Charles St S, Boston, MA 02116-5443
Found Hotel Boston Common
104Reviews19Q+A13Room tips
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Mobile46779133264 wrote a review Mar 2024
Westfield, New Jersey2 contributions1 helpful vote
Handsome historic building. The lobby / entry is spare. Sadly, no lounge area for sitting, waiting, having a cup of coffee or tea or to chat with a colleague, family member, etc. No breakfast of food offering. The tea is great but the coffee machine serves Folgers which I find practically undrinkable. The staff was super friendly, kind and nice. I found my room akwardly located off the fire stair. The room was so small that you couldn't swing a cat in it. The bed seemed like a twin which for me, is a bit small.
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Date of stay: March 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Passport13105814718 wrote a review Oct 2023
Mumbai, India1 contribution4 helpful votes
one of the worst day of our lives to go to found hotel and it completely ruined our vacation memories. Wish we had paid more attention to the "poor" and "terrible" reviews on the hotel and not just gone with location. We r v extensively travelled pl who have been to over 60 countries and have never in our lives exp something like this, never ever. We checked into the hotel at 7 30 PM and were given a room which had one bed (literally 8 ft by 10 ft room or prison cell, with stained/unchanged linen and 6 by 6 toilet, no place to keep luggage or even stretch beyond the bed) while we had paid for 2 people with double bed at 300 usd per night. this was literally like a prison cell and nowhere close to the picture we had referred to while booking the hotel. When we reported this to the property and showed pictures of what we had booked, their staff (who themselves were 6 ft tall) said he and his fiance slept on similar bed at home and it could accomodate 2 adults easily and pictures on web site are INCORRECT. We were shocked that after paying them 600 usd we got a single bed which was different from pictures/description on the booking and we were forced to believe that 2 people can easily fit into 1 bed as we do back home - really at 300 usd per night u get 1 bed dingy cell? While we kept trying to show them what we had booked and get our correct entitlement, their front desk was exceptionally rude and told us they can't do much and we can leave (at 9 pm in night) if we did not like it. After much much pushing we asked them to make us speak to their head who apparently was not there. This guy is the worst guy on this planet and should not even be in hospitality industry remotely or even be working in any thing close to service industry. This guy (named peter black by his staff) told us they had no double room as they were sold out and we "should" leave the property (late even at 9 30). Th We went back and foud some more pics of the room we were allotted (actually a single room for 2 people) and went back to show it to the front office - the lady there kept us waiting for 35 mins even though it was late evening and we wanted to get our dinner - and said we could leave hotel if 2 adults were struggling to fit into a single bed. We decided to talk to our booking agent who kept calling hotel staff and they refused to come on phone or return their calls despite our reminders. At 11 30 PM their Head called and threatened us to come down to lobby and threatened us. We called back and were told same the same thing wo telling us anything - come down right now else you will regret. We were hell scared and did not know what to do. We got so petrified out of our lives that we called the police to take their advice on this midnight call from this person. The police decided to come in 10 minutes and spoke to the property and we were assured that the hotel will be spoken to on this and an action will be taken . After 30 mins (when we had called asleep at 12 30 am), aroune 1 am in night, we were shocked when cops again turned up and told us that the hotel wanted us to leave as we were creating problems ( with our booking agent persistently calling them since 4 hours to help us get our correct entitlement). We were in utter shock and could not even fathom what had just happened. At 2 am in the night we left the property - thanks to our titanium status in one of the hotel loyalty programs we were able to get a room for that night where we checked in at 2 45 am!!! This was a living nightmare for all of us and our teenage son refused to even leave the room next day and just wanted to go back and end the vacation. The staff was exceptionally rude, discriminatory, dishonest, callous, pathetic - how such managers/operators are even allowed to be in business is unbelievable. The hotel is falling apart and rooms are tiny, dirty, uncomfortable and dingy. They keep justifying they are centrally located and cheaper - however at usd 320 per night you can get a Hilton or boston plaza next door which are 4 star hotels and not a 2 star like this place. this place is super shady. The staff of this property are unsafe and please stay away from this place even if you get a room for free. We do wish we had read through the reviews and taken them seriously - their reviews across aggregators are rife with such reportings. this is the worse hotel and their license should be revoked immediately. We also reported this to the boston administration and its been the worst nightmare of our lives that completely bittered our entire trip. The calling of the police, discriminatory treatment, threats, shorting customers by giving them single rooms - their reviews r rife with same feedback. Coming from a 50 plus country traveler this is the first negative review on any property for us. never ever have we given such pathetic reviews but this is the worst worst place to choose.
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Date of stay: October 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Peter Hewes, General Manager at Found Hotel Boston Common
Responded 20 Oct 2023
Crucial Information: The following is essential guidance and not tailored to any specific review or situation. It is meant for anyone experiencing a mental health crisis in Boston. In such instances, please dial 911 for immediate emergency assistance. Contact the Boston Emergency Services Team (BEST) at (800) 981-4357 or the Samaritans Statewide Helpline at (877) 870-4673 for the support you or your loved one requires. Keep in mind that a swift response is of utmost importance in mental health emergencies, and your well-being is our primary concern.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle F wrote a review Sept 2023
4 contributions20 helpful votes
Top five WORST HOTEL EXPERIENCE EVER!! From the moment you walk in the door, dark, dingy, dirty reception area. I waited for 20 minutes for anyone to even acknowledge that I was standing there waiting to be checked in. The staff at reception were abrupt and couldn’t get me out of there fast enough. I got into the elevator and I thought I was going to drop to my death. It wiggles and made a horrible noise before finally stopping in the fourth floor. And the grand finale… my room or should I say dormitory! I paid over $400 a night for a room that was dirty, musty, moldy with the most unappealing “decor” I’ve ever seen. I became physically ill my first night there and couldn’t sleep. I told reception about it in the morning and they said they would call the “GM”. I had to work at another hotel because the smells in my room were making me sick. I asked that night if they heard from the GM and they said no and that they would try him in the morning. Two nights later - no word from the GM, no offer to move me or compensate me, I moved to an Airbnb. When I called the hotel four times, they finally connected me to the GM. This man was a joke! He was condescending, rude, and accepted ZERO RESONSIBILITY! Furthermore when I asked for a refund he LAUGHED AT ME AND SAID IM SORRY WE DON’T DO THAT - OUR SYSTEM IS NOT SET UP THAT WAY. Listen times have changed since Covid started but this hotel and its representatives should go find jobs elsewhere and the management of this hotel should be ashamed!!! The hotel lacked all basics of hospitality, not to mention taking care of a fellow human being.
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Date of stay: September 2023
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Trip type: Travelled solo
Room Tip: Close the doors - best thing you can do for travelers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Ninah Rein wrote a review Aug 2023
Bar Harbor, Maine4 contributions2 helpful votes
Stay here. The front desk staff Kendall and Peter need to be compensated for their amazing work because they are extremely attentive to all. Parking is affordable and directly across the street. The location is 5 min walk away from Boston Common and everything else you would need is in walking distance. The rooms are clean and nice with a modern flare. They have an ice machine coffee and an elevator.
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Date of stay: August 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Eva wrote a review Jun 2023
Landshut, Germany115 contributions135 helpful votes
At first I thought the price was absolutely ridiculous for such a tiny room, but then I realised that Boston is an expensive city. As the room had all the basic amenities I am glad that I booked it. Also, the staff at reception were lovely, especially Kendall who offered some fantastic restaurant recommendation and was a pleasure to chat with. As a solo traveller I do appreciate that very much. The only downsides were the noise for the construction site out front and the lack of cleanliness in the room. The window was extremely dirty and when I checked the space between bed and wall to make sure I had not dropped anything it looked as if it had never been cleaned at all.
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Date of stay: May 2023
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jcecce wrote a review Jun 2023
Easton, Pennsylvania51 contributions46 helpful votes
The room I was assigned did not match the photo. The room I had is on the first floor and looked a bit like a prison room. The windows were frosted because they both were both on service alleys. One opened a bit and I could see trash dumpsters. There was also a strong odor which was unpleasant. For $291 this was all unacceptable. This rooms should not even be used for guests.
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Date of stay: June 2023
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Trip type: Travelled solo
Room Tip: Do not book online. Call and ask for a room NOT on the first floor or you will be very disappointed.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Janna P wrote a review May 2023
Kamiah, Idaho2 contributions7 helpful votes
This was a pretty terrible experience. My husband and I arrived late at night (which was indicated on our reservation) and after a rather long check-in process, were given a key to our room. We headed upstairs to find that the room had only a single twin bed. We drug our luggage back downstairs to let the young man at the front desk know that we had reserved a queen (also on our reservation and, one would think, obvious based on the fact that we were two people). He was very apologetic and spent the next 20 minutes looking through the computer system to try to find us an alternate room. Finally, he admitted that there had been an error in the reservation system and they did not have a queen room for us. He apologized again and assured us that the reservation manager, who would be there the next morning, would issue us a large refund so that we would 'pay $100 at most, and likely nothing.' Exhausted from a day of travel and in an unfamiliar city, we decided to make the twin bed work and snuggled (uncomfortably) for the night. Upon check out the next morning, we spoke to the supposed reservation manager, who told us she also was not able to approve any discount further than the $40 rate difference between a queen and a twin room, and that only her manager could approve anything additional. He, conveniently, was not available, so she encouraged us to email him, and 'cc her to make sure he got the message. I sent a long, polite email explaining the situation, and have gotten zero response or update to my charges. I will say that the staff I interacted with were polite and tried to be helpful, but seem to work for a manager who puts them into tough situations and apparently doesn't care about customer satisfaction. We cannot recommend and will not be back.
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Date of stay: May 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
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madeline w wrote a review May 2023
1 contribution10 helpful votes
We walked in, commented on how cute the hotel was, how good it smelled, we checked in and then looked at the room......After asking if there was a different room because the one we were being given one that was 3 feet from the lobby front door and my husband is VERY light sleeper, the manager came out after about 5 minutes and was VERY aggressive in his manner telling us to go somewhere else, that we were not welcome there!!!! We were in SHOCK/STUNNED!!!!! All we had done was ask if there was an option for a different room. We asked nicely, kindly, and appropriately. He told us to leave and find something else. He told us that he would not give us a refund because it was a 3rd party purchase. After a few minutes of being super shocked to a point of immobility/that we DID NOT KNOW WHY he because he was so angry at us?????, I began to film the interactions. because I felt that this was 1. an unsafe situation, and 2. at least needed to go to the admin. of the Hotel. When he realized I was filming, his demeanor changed to one of more of an appropriate approach for the hospitality business. He then offered us a refund. By this time, I felt unsafe staying there; that perhaps our room and belongings would be in jeopardy, so I finally insisted to my husband that we leave. When I pointed out to him how his demeanor had changed because I was filming, he then threatened me with the police . After that he threatened me with the police several times for filming the interactions!!! I was filming for our own safety. I don't wish anything bad on anyone, but I can only assume that he has some very personal issues he is dealing with that he brought to work. I have stayed in NUMEROUS rooms across the country. This is a first to be asked to leave and then get threatened by the police. Shocking!!!!!!
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Date of stay: May 2023
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Trip type: Travelled as a couple
Room Tip: Good Luck
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
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robert h wrote a review May 2023
Vineyard Haven, Massachusetts2 contributions9 helpful votes
I have never taken the time to post a negative review. This is my fist effort at preventing others the miserable experience my wife and I had. The room assigned was off the main entrance. When I asked if there was a quieter room available the manager in less than two minutes of introduction asked me to leave the premises. I was and continue to be flabbergasted. The hospitality industry would collapse and cease to exist if the behavior I was exposed to was the norm. No, this was an aggressive, belligerent, rude pompous fool who felt his power in life was enhanced by sending paying customers out onto the street. A shameful representation of a business I would strongly condemn and warn others to avoid. I found s#&t at the Found.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
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Edan50 wrote a review Apr 2023
Oxford, Connecticut70 contributions21 helpful votes
I was very happy with this hotel for our one night visit to Boston, other than the room was very small. The room was clean, and the bed comfortable. The bathroom was deacent with a nice shower. The front staff was helpful, and 24 hour complimentary tea and coffe a great bonus. If you can deal with a small room , this is a good choice for a short stay , in Boston.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
HK$1,308 - HK$2,655 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
milner hotel boston
FORMERLY KNOWN AS
Milner Hotel
LOCATION
United StatesMassachusettsBostonTheater District / Downtown
NUMBER OF ROOMS
64
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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FOUND HOTEL BOSTON COMMON HK$1,135 (H̶K̶$̶2̶,̶7̶8̶0̶) - Updated 2024 Prices & Reviews - MA

Frequently Asked Questions about Found Hotel Boston Common
Which popular attractions are close to Found Hotel Boston Common?
Nearby attractions include Bites of Boston Food Tours (0.3 km), Trapology Boston (0.4 km), and Shear Madness (0.09 km).
What are some of the property amenities at Found Hotel Boston Common?
Some of the more popular amenities offered include free wifi, baggage storage, and a clothes dryer.
Which room amenities are available at Found Hotel Boston Common?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
Is parking available at Found Hotel Boston Common?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Found Hotel Boston Common?
Conveniently located restaurants include Mike & Patty's, The Q, and Ostra.
Are any cleaning services offered at Found Hotel Boston Common?
Yes, a clothes dryer and a washing machine are offered to guests.
Which languages are spoken by the staff at Found Hotel Boston Common?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Found Hotel Boston Common?
Many travellers enjoy visiting Bites of Boston Food Tours (0.3 km), The Printing Office of Edes & Gill (2.0 km), and Old North Church & Historic Site (2.1 km).