The location of the hotel is perfect for the seaport area, the financial district, Faneuil Hall, the north end, and many other popular areas. The hotel follows all the rigid Covid protocols, offers spacious clean, comfortable rooms, and the staff is extremely accommodating. From a price/performance perspective this is the place when visiting downtown Boston.
Hotel is beautiful, check in was great. The gentleman that checked us in was great and gave us a very nice room (wish I had gotten his name). It was Friday evening January 16th. When we got to the room it was very clean and beautiful. After freshening up from a day of travel (flying) we decided to go down to the bar for a cocktail thinking that the bar tenders would appreciate our business since it’s COVID and so many things were closed in the city. That wasn’t the case. Instead the bartender (a guy) was pretty rude. We were scared to do anything in there without getting called out by him. He also called us out because we started to sit at a table that wasn’t being used due to COVID. We didn’t realize that it looked like a normal table. We had to keep our masks on until we took a drink and had to pull it up and down and then he made us order food. We couldn’t just have a drink. We had dinner reservations at another restaurant so we really didn’t want to order food. We couldn’t just have a cocktail. I’m sure he didn’t make that rule but he wasn’t nice about it either. We almost felt like a bother to him by being in there. The next evening we went back to the bar area and there was a female waitress/bartender she had long dark hair. She was just as rude as the guy the first night. The following day we went to another restaurant/bar and the bartenders thanked us for coming to the city because business had been so slow. The truly appreciated our business. They were very gracious to have us. They seemed thrilled to have us. It was pretty irritating that the bar staff didn’t seem to appreciate their customers or perhaps that they had to work. Other than that the hotel is really beautiful and everything else was great! The hotel is in a great location. I would love to give the hotel a five star but due to the attitudes in the bar area i’m giving it a four star.…
Very comfortable, relatively quiet and good value at the moment. Room was good sized and ideal for working at the desk. Breakfast was good and I was pleased to be able to dine in-house. Check in and check out were easy and efficient. Pleased with the location and recommend this property.
Given it was during Covid and given my IHG membership level I expected more than a room with a view of the building next door, especially being a hotel on Boston Harbor. However having said that maybe due to Covid there was less flexibility and I should be more forgiving. There were mistakes made during check-in with membership numbers and at check-out with the wrong name and address on my bill. But all was corrected. The bartender Dave was extremely nice and made up for any frustration. Parking was a bit confusing as I was informed that it was valet only but no one came out. I had to pull into the garage where it said "Valet Only" which lead me to believe I could not drive down the ramp but that is exactly what they wanted you to do. The website states self parking but that was not available. Anyway expected better instructions especially since I had called and asked prior to my arrival. Again possible it was due to Covid rules.…
Wanted to enjoy this hotel but just so many small things added up to make the experience less than favorable. Stay was fine but spa and pool were closed and no indication to that fact on Tripadvisor at the time we booked - only found out at check-in. However, the InterContinental had an agreement w/ the nearby Boston Harbor Hotel to use their pool and facilities. The walk to the hotel is only about .25 miles away... while that was nice, just wasn't the same as relaxing on the premises. The location of the InterContinental is great - right on the greenway, easy walk to the North End and just outside the Seaport District. The way the property is run though is what made us regret this stay. Small things like unwelcoming valets, unsympathetic front desk staff (we forgot our charger and book in the room), and an extremely rude general manager (do not come down late after check out or he will likely get visibly and physically upset w/ you) all added up to this being one of the worst highly rated hotels we've ever stayed at. Rooms were well appointed and well kept. RumBa bar is overpriced and patrons need be aware that NEAT (no ice) and ROCKS (ice) cocktails incur an extra $3 charge (¯\_(ツ)_/¯). Bar is well stocked. Bartender (at the time) could use a refresher course in mixology.…
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