InterContinental Boston
5,556 reviews
#13 of 96 Hotels in Boston
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510 Atlantic Avenue, Boston, MA 02210-2210
COVID-19 update: See the added health and safety measures this property is taking.Read more
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
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Room & Suite (725)
Dining (123)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Boston
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 96 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Renovated in 2020. This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa. As of November 2020: our room service, spa and fitness center remain closed.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Boating
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Complimentary instant cofffee
Water sport equipment rentals
Aerobics offsite
Bicycle tours
Walking tours
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Russian, Spanish and 8 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
168Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
Contact
510 Atlantic Avenue, Boston, MA 02210-2210
Getting there
South StationBoston T5 min
CourthouseBoston T6 min
5,556Reviews42Q+A100Room tips
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Popular mentions
The location of the hotel is perfect for the seaport area, the financial district, Faneuil Hall, the north end, and many other popular areas. The hotel follows all the rigid Covid protocols, offers spacious clean, comfortable rooms, and the staff is extremely accommodating. From a price/performance perspective this is the place when visiting downtown Boston.
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Date of stay: February 2021
Location
Service
Sleep Quality
Helpful
Response from Laura Ward, Marketing at InterContinental Boston
Responded 3 days ago
Dear William Z, Thank you for staying with us at InterContinental Boston. We appreciate that you had an enjoyable stay and found our location to be perfect for your needs. We hope to welcome you back again soon. Kind regards, Laura Ward, Director of Sales and Marketing
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Hotel is beautiful, check in was great. The gentleman that checked us in was great and gave us a very nice room (wish I had gotten his name). It was Friday evening January 16th. When we got to the room it was very clean and beautiful. After freshening up from a day of travel (flying) we decided to go down to the bar for a cocktail thinking that the bar tenders would appreciate our business since it’s COVID and so many things were closed in the city. That wasn’t the case. Instead the bartender (a guy) was pretty rude. We were scared to do anything in there without getting called out by him. He also called us out because we started to sit at a table that wasn’t being used due to COVID. We didn’t realize that it looked like a normal table. We had to keep our masks on until we took a drink and had to pull it up and down and then he made us order food. We couldn’t just have a drink. We had dinner reservations at another restaurant so we really didn’t want to order food. We couldn’t just have a cocktail. I’m sure he didn’t make that rule but he wasn’t nice about it either. We almost felt like a bother to him by being in there. The next evening we went back to the bar area and there was a female waitress/bartender she had long dark hair. She was just as rude as the guy the first night. The following day we went to another restaurant/bar and the bartenders thanked us for coming to the city because business had been so slow. The truly appreciated our business. They were very gracious to have us. They seemed thrilled to have us. It was pretty irritating that the bar staff didn’t seem to appreciate their customers or perhaps that they had to work. Other than that the hotel is really beautiful and everything else was great! The hotel is in a great location. I would love to give the hotel a five star but due to the attitudes in the bar area i’m giving it a four star.…
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Laura Ward, Marketing at InterContinental Boston
Responded 25 Jan 2021
Dear Eric B, Thank you for staying with us at InterContinental Boston and join us in Rumba. I am so happy to hear that you enjoyed your stay with us and that the accommodations and cleanliness met your expectations. In regards to your dining experience, I sincerely apologize. We are very grateful for every patron that joins us, we, along with all restaurants in Boston, have been severely impacted and the business that we have is so precious. I am sorry that this was not thoughtfully conveyed - however on behalf of our team - THANK YOU! We hope that you will return to our property and that we can welcome you back in the future. Kind regards, Laura Ward, Director of Sales and Marketing
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Very comfortable, relatively quiet and good value at the moment. Room was good sized and ideal for working at the desk. Breakfast was good and I was pleased to be able to dine in-house. Check in and check out were easy and efficient. Pleased with the location and recommend this property.
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Date of stay: November 2020Trip type: Travelled solo
2 Helpful votes
Helpful
Response from Laura Ward, Marketing at InterContinental Boston
Responded 23 Nov 2020
Dear MsHellfire, Thank you for your kind feedback of your recent stay at InterContinental Boston. I was very happy to read your remarks of our accommodations, restaurant and location. We look forward to welcoming you back soon. Kind regards, Laura Ward Director of Sales and Marketing
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Given it was during Covid and given my IHG membership level I expected more than a room with a view of the building next door, especially being a hotel on Boston Harbor. However having said that maybe due to Covid there was less flexibility and I should be more forgiving. There were mistakes made during check-in with membership numbers and at check-out with the wrong name and address on my bill. But all was corrected. The bartender Dave was extremely nice and made up for any frustration. Parking was a bit confusing as I was informed that it was valet only but no one came out. I had to pull into the garage where it said "Valet Only" which lead me to believe I could not drive down the ramp but that is exactly what they wanted you to do. The website states self parking but that was not available. Anyway expected better instructions especially since I had called and asked prior to my arrival. Again possible it was due to Covid rules.…
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Date of stay: October 2020Trip type: Travelled on business
Value
Rooms
Service
2 Helpful votes
Helpful
Response from Laura Ward, Marketing at InterContinental Boston
Responded 16 Nov 2020
Dear Jack, Thank you for choosing to stay at InterContinental Boston and for taking the time to post a review of your recent stay. We appreciate your feedback are glad to see that you had an overall nice experience with us. We regret that valet parking caused confusion, and any frustration this caused. Our Parking is a garage where inside it is Valet Parking only. We try to communicate this as aggressively as possible due to Covid. We do hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Boston. We look forward to welcoming you back in the near future. Kind regards, Laura Ward Director of Sales and Marketing
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Wanted to enjoy this hotel but just so many small things added up to make the experience less than favorable. Stay was fine but spa and pool were closed and no indication to that fact on Tripadvisor at the time we booked - only found out at check-in. However, the InterContinental had an agreement w/ the nearby Boston Harbor Hotel to use their pool and facilities. The walk to the hotel is only about .25 miles away... while that was nice, just wasn't the same as relaxing on the premises. The location of the InterContinental is great - right on the greenway, easy walk to the North End and just outside the Seaport District. The way the property is run though is what made us regret this stay. Small things like unwelcoming valets, unsympathetic front desk staff (we forgot our charger and book in the room), and an extremely rude general manager (do not come down late after check out or he will likely get visibly and physically upset w/ you) all added up to this being one of the worst highly rated hotels we've ever stayed at. Rooms were well appointed and well kept. RumBa bar is overpriced and patrons need be aware that NEAT (no ice) and ROCKS (ice) cocktails incur an extra $3 charge (¯\_(ツ)_/¯). Bar is well stocked. Bartender (at the time) could use a refresher course in mixology.…
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Date of stay: February 2020
Rooms
Service
Sleep Quality
4 Helpful votes
Helpful
Response from Laura Ward, Marketing at InterContinental Boston
Responded 19 Oct 2020
Dear S B, Thank you for choosing InterContinental Boston and for your comments. We want to extend our apologies for the fitness center and pool not being open and the disappointment you had with our associates. We take pride in providing impeccable service with authentic and trusted responses to our guests' needs, and we are disappointed that we fell short of this. We do try to make our guests aware of these limited offerings, but we can understand the frustration that accompanies them. We are reviewing your feedback with our team members and are grateful for the detailed account of your experience and how it made you feel. We hope you will give us a chance on your next visit to Boston to show you our devotion to warm hospitality. Kind regards, Laura Ward Director of Sales and Marketing
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PRICE RANGE
US$283 - US$751 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental boston hotel boston, boston intercontinental
LOCATION
United StatesMassachusettsBostonFinancial District / Downtown
NUMBER OF ROOMS
424
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Claim Your Listing Frequently Asked Questions about InterContinental Boston
Which popular attractions are close to InterContinental Boston?
Nearby attractions include Boston Tea Party Ships & Museum (0.2 km), Waterfront (0.2 km), and Boston Children's Museum (0.3 km).
What are some of the property amenities at InterContinental Boston?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Boston?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental Boston?
Conveniently located restaurants include Flour Bakery & Cafe, James Hook & Company, and O Ya.
Is InterContinental Boston located near the city centre?
Yes, it is 0.6 km away from the centre of Boston.
Are any cleaning services offered at InterContinental Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Boston?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.