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Residence Inn Boston Back Bay/Fenway

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Traveller (308)
Room & Suite (152)
Dining (20)

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About

#34 of 95 hotels in Boston
Location
Cleanliness
Service
Value
GreenLeaders Silver level
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Squash offsite
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Heated pool
Rooftop bar
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Meeting rooms
Rooftop terrace
Baggage storage
Convenience store
Non-smoking hotel
Shared lounge / TV area
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish, Arabic, Chinese
Hotel links
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Location

125 Brookline Ave, Boston, MA 02215-3904
Residence Inn Boston Back Bay/Fenway
2,223Reviews40Q+A100Room tips
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  • 27
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Kat_Boo_3 wrote a review 11 Mar
Albany, New York44 contributions17 helpful votes
Very friendly and helpful staff. Rooms clean and spacious. Very happy to find gluten free options at the breakfasts (pre wrapped Udi brand pastries and bagels). Super close to Fenway and within walking distance to Target and several museums. The hotel was very transparent regarding construction, sending emails prior to our stay to keep us informed. The noise wasn’t that big of a deal, but it did make it a tiny bit difficult for accessing the parking area (valet) due to the construction vehicles and equipment.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Maybe bring earplugs if you expect the construction noise to bother you during daytime hours.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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josjon wrote a review Feb 2024
Vermont190 contributions91 helpful votes
Hotel was fairly convenient to Longwood hospital area, which is why we were there. Pros are good size room, comfortable bed and pillows, decent bed and bath linens, well-equipped kitchen. Cons were: an uncomfortable sofa if one had to sit there for a few hours (as I did while husband recuperated from out-patient surgery); a toilet that ran every time someone else flushed; room (#624) backed up to the elevator which was in constant use in the evening and early in the morning. We received 3 emails about the construction going on right next to the hotel but that actually wasn't much of a disturbance, compared to the toilet and the elevator. Staff were pleasant.
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Date of stay: February 2024
Value
Location
Trip type: Travelled as a couple
Room Tip: Try to avoid Room 624. There is no view; it backs up to the elevator.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ellen28 wrote a review Oct 2023
New York City, New York1016 contributions440 helpful votes
Stayed in a two bedroom unit with a friend. The unit was modern and clean. Each unit has its own en suite bathroom and the common area has a nice sized living space and kitchen. The two bedroom units overlook Fenway. I was worried about the construction but being in the seventh floor seemed to help. Until it’s over, I’d ask for a high floor or the other side. Staff was friendly and accommodating. The breakfast was actually pretty good - better than most other residence inns - with eggs, waffles, cereal, bagels, etc - the usual fare. Walking distance to plenty of restaurants and bars, like the Time Out Market. Felt like a safe area to walk around. There’s also a Target and a grocery store within a few blocks. Uber/taxi was under 30$ each way.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mommastoner wrote a review Oct 2023
Rocklin Ca14 contributions2 helpful votes
Worst Marriott Ever!!!!! They cancelled our reservation 30 minutes before we arrived at the hotel. We flew from California and found out when we tired to check in that they had cancelled our reservation. Julio Gomes (Guest Service Supervisor) told me they had to "relocate" us because he needed the room. He said, since they sold out of all their other rooms they were going to have to move us to another hotel because we booked through a third party (Tickets At Work). I reserved and PAID for this room more than a month before. They took my money and held onto it for more than a month, then cancelled my reservations the afternoon we were to arrive. Left us with no where to stay. They did not even know what hotel they "relocated " us too. They finally found us a room way across town, which was over $950 for one night. I asked him again how he could sell our room that I already paid for he replied "that's what we do, if we need the rooms". The only reason they would have needed the room is if they were going to sell it for more money that night. We also left several voicemails for Vincent Sassone (The General Manager), who could not even be bothered with calling us back. Left there so frustrated and angry. I starting looking for a new hotel myself. Ended up getting a room at The Verb, closer to Fenway and Staff was so very nice, beds were comfortable and didn't cost as much as Marriott did. DO NOT STAY AT THIS MARRIOTT HOTEL. They are horrible at their jobs and should not even be under the Marriott name. I still am very confused how any successful business model thinks it's okay to accept my reservation and money and just cancel my reservation literally minutes before I check in. Then your staff tells me its because I booked through a third party. If you are not going to honor the third party reservation then cut ties with those companies. Some people may not have a extra $600 to book somewhere else while they wait for the funds to be placed back on their credit card. Might want to evaluate your staff and their practices at this hotel as well.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Natasha F, Owner at Residence Inn Boston Back Bay/Fenway
Responded 9 Oct 2023
Thank you for taking the time to share this and we sincerely apologize for your experience. Due to unforeseen circumstances, our hotel had to relocate a few guests. Management will be reaching out personally to discuss this matter.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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catlade54 wrote a review Sept 2023
Disputanta, Virginia116 contributions88 helpful votes
My husband is a big Red Sox fan so we stayed here for two nights for his 60th birthday. Don’t usually pay this much for a hotel but wanted to give him a view of Fenway Park. Location was the only thing special about this hotel. There was no housekeeping at all, had to call front desk to get towels for the second day. No trash emptied and no sheets available for pullout sofa bed. Sofa bed was only a 3 inch piece of foam and probably only a small child would be able to sleep on it. Breakfast was well stocked but average with the usual waffle maker. Would not stay here again. Was almost $1200 for two nights with an additional $65 a night for parking. Ridiculous !!
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Valet parking only for $65 a night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Natasha F, Owner at Residence Inn Boston Back Bay/Fenway
Responded 24 Sept 2023
We're truly sorry to hear about your recent experience at our hotel. Your feedback is invaluable, and we are committed to addressing the issues you encountered to improve our service. Our hotel does provide Housekeeping service. Our rates do reflect the market and demand in Fenway, especially being in a busy location with the Red Sox games and concerts down the street. Regarding parking, hotel parking fees are a standard in the city of Boston, and all hotels in the area do charge for parking. We believe that our parking fees are reasonable and consistent with other hotels in the area. However, we will definitely pass this feedback to the appropriate hotel team. Please know that we take your comments seriously, and we hope you will give us another change to provide you with a better stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Todd D wrote a review Aug 2023
1 contribution3 helpful votes
The staff here was incredibly rude and disorganized. We tried to check in three separate times even after the allotted check in time of 4pm. I have been a Marriott loyalist for 25 years and am a lifetime platinum elite member. I have never had such an awful experience or been treated so poorly. Do yourself a favor and choose one of the dozens of other wonderful hotel properties in Boston.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Stay anywhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Natasha F, Owner at Residence Inn Boston Back Bay/Fenway
Responded 20 Aug 2023
Thank you for your feedback and we apologize for your experience during check-in. I will share your comments with the team as we consistently strive to provide the best experience for all our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Caroline D wrote a review Jul 2023
4 contributions
Comfy beds, clean rooms, great breakfast and the friendliest staff! We stayed 5 nights and had an amazing stay. Excellent location to walk to Fenway Stadium and lots of places to eat, drink and shop within walking distance.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Natasha F, Owner at Residence Inn Boston Back Bay/Fenway
Responded 28 Jul 2023
Thank you so much for this great review! Our location is second to none! We are so happy you enjoyed your stay with us and we hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bigcityeater wrote a review Jul 2023
Chicago417 contributions190 helpful votes
I booked this hotel because of the TripAdvisor ratings, the location and the pictures on the website. It was for us a bad choice. We did go to a show at the House of Blues which is close but everything else we wanted to do was far away and an expensive Uber ride. The upper deck bar area looks nothing like the pictures, no comfy chairs at all. The pool is inside and not heated. Many hotels have lower d their standards due to COVID and this hotel has jumped aboard that bandwagon. Would not stay here again and regret spending $1,000 for two nights
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Staying here not suggested. Construction noise started at 7:00 AM
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Natasha F, Owner at Residence Inn Boston Back Bay/Fenway
Responded 21 Jul 2023
Thank you for sharing your honest feedback with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris wrote a review Jul 2023
New York City, New York9 contributions3 helpful votes
+1
LOVE this hotel! It’s my go to place when visiting Boston. Shout out to Vincent and his team-Siena & Natasha for going above and beyond to make my week long trip, (with my special surprise occasion)truly amazing and memorable! The customer service was top notch as always and the location to Fenway and the July 4th fireworks were stellar! Comfy bed, clean pool, amazing views and an awesome roof deck are the definite highlights! I can’t speak enough to how great this hotel is!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Get a Fenway view room. Worth the upgrade!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Natasha F, Owner at Residence Inn Boston Back Bay/Fenway
Responded 13 Jul 2023
Thank you so much for taking the time to recognize our team! We are glad to hear that you received great service and you were able to enjoy the 4th of July fireworks at our rooftop terrace! We hope you will visit us again when you come to Boston!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rptcruzer1963 wrote a review May 2023
United States12 contributions25 helpful votes
Construction starts at 7:00am that they don't tell you about until you book the reservation. Asked to be the opposite side of the construction, which they didn't provide. No service to the room. No water in the room for Marriott awards elite status. As expensive a stay for so little service as I can remember.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: check the status of construction before you book
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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PRICE RANGE
HK$1,814 - HK$4,363 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBostonKenmore / Fenway / Kenmore
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RESIDENCE INN BOSTON BACK BAY/FENWAY - Updated 2024 Prices & Hotel Reviews (MA)

Frequently Asked Questions about Residence Inn Boston Back Bay/Fenway
Which popular attractions are close to Residence Inn Boston Back Bay/Fenway?
Nearby attractions include Fenway Park (0.2 km), Red Sox Team Store (0.2 km), and House of Blues Boston (0.4 km).
What are some of the property amenities at Residence Inn Boston Back Bay/Fenway?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Residence Inn Boston Back Bay/Fenway?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Boston Back Bay/Fenway?
Guests can enjoy a rooftop bar, free breakfast, and complimentary tea during their stay.
Is parking available at Residence Inn Boston Back Bay/Fenway?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Residence Inn Boston Back Bay/Fenway?
Conveniently located restaurants include Bleacher Bar, Tasty Burger, and Sweet Cheeks Q.
Are there opportunities to exercise at Residence Inn Boston Back Bay/Fenway?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn Boston Back Bay/Fenway?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Boston Back Bay/Fenway?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Boston Back Bay/Fenway offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Residence Inn Boston Back Bay/Fenway?
The staff speaks multiple languages, including English, Spanish, Chinese, and Arabic.