Hotel AKA Back Bay

Hotel AKA Back Bay

Traveller (565)
Superior Queen Bedroom
Room & Suite (427)
Loews Boston Hotel
Videos (1)
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About

4.5
#32 of 96 hotels in Boston
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hotel AKA Back Bay is ideally located near Copley Square, Newbury Street, and Boston's best dining, shopping, and attractions. The historic hotel offers sophisticated accommodations, on-site dining, and flexible event space for meetings and weddings.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Restaurant
Breakfast in the room
Kids' meals
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
VIP room facilities
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish, Chinese, German and 2 more

Location

154 Berkeley Street, Boston, MA 02116-5107
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Boston Logan International Airport
Worcester Airport
66.6 km
See all flights
East Berkeley St
4 minBoston T
2,392Reviews30Q+A100Room tips
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Detailed Reviews
LeslieAnn D wrote a review Jul 2023
Santa Fe, New Mexico18 contributions1 helpful vote
Hotel's Favourite
5.0 of 5 bubbles
The staff were amazing and went out of their way to accommodate my requests. The room was clean and comfortable. Most of all it was quiet which is very important to me. The location was great with lots of shops and restaurants nearby. I'll definitely be staying there again!
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Date of stay: July 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Guliano, Innkeeper at Hotel AKA Back Bay
Responded 21 Jul 2023
Thank you so much for staying with us Leslie. We sincerely appreciate the kind words and are thrilled you enjoyed your time in Boston. We will make sure to share your comments with the rest of our team and look forward to welcoming you back soon!
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yfess2 wrote a review Aug 2020
Philadelphia, Pennsylvania109 contributions55 helpful votes
5.0 of 5 bubbles
We stayed at this hotel for two days on our most recent visit to Boston. The location is great and is a recently renovated beautiful historical building.
The front desk person was helpful. She provided us with $10 credit towards the hotel restaurant and another $10 credit for Uber. She made our checking in experience pleasant.
The room was clean, decorated tastefully and beds comfortable.
We did not want our room to be cleaned but house keeping was nice to provide fresh towels and toiletries.
We also asked for a micrwave oven and front desk sent one right away. The hotel has free wifi, excellent restaurant with outside sitting.
BTW the hotel has garage parking for a fee and also there is street meter parking which only costs $2 per hour 8am to 8pm and free on Sunday.
We had a wonderful stay at Loews Boston Hotel.
I highly recommend it.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 21 Sept 2020
Dear Recent Guest, Thank you for taking time to share your experience while a guest at Loews Boston Hotel! Every team member is committed to creating a memorable visit, which under current circumstance is even more challenging. We are confident that a future stay would present similar results and welcome you back soon. Again, thank you, Robert Rivers General Manager
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hst601 wrote a review Jan 2020
New York151 contributions81 helpful votes
5.0 of 5 bubbles
My family of five just returned from a weekend stay in Boston. After thoroughly researching hotel options we decided on the Loews based on great reviews, proximity to Boston's major attractions and the availability of a 1BR suite with a generously sized bathroom.

From the moment we checked in we felt at home. We arrived late (past midnight) and were promptly checked in and shown to our massive suite. The suite opened to a long hallway with large full length mirror and bench. A large living area included two consoles, a sofa, armchair, coffee table, upholstered ottoman and desk. A separate bedroom with King sized bed and two closets had a separate TV and armchair as well. The bathroom was large by Boston standards with a vanity, separate shower and tub and a water closet. We all loved the towel warmer and having a separate water closet.

We had requested a rollaway which was already waiting for us. After we saw the generous size of the suite we asked for another rollaway which was quickly delivered. Throughout our stay I communicated with the front desk via text. Our requests were always met quickly and with a friendly smile.

Our family loved the coffee / hot chocolate machine in the lobby. In the mornings we brought our beverages up to the room and were able to have a leisurely start to each day.

The location is incredible, an easy walk to Newbury / Boylston / Boston Common / Copley Square. We didn't need our car once!

If I am to nitpick, there were only a couple minor cons -

1. The sconce in our bathroom was broken resulting in a very blinding bulb. The front desk attempted to fix the issue but the part needed was not available.

2. Despite the rooms themselves being very clean the vents needed a serious dusting.

Overall, we had a fantastic stay at the Loews and will definitely return!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LBHGeneralManager, General Manager at Hotel AKA Back Bay
Responded 30 Jan 2020
Dear Family, We are so excited to share your comments with our entire team and thank you for putting some thought into your review! At Loews, we strive to offer a style of service we refer to as 'unscripted' so as to not be hospitality typical. And, our goal is that all guests have a sense of feeling attended to and special, and your comments show that this style continues to impress. My team will share your comments, praise our team and correct those small items you noted. Truly hope that Boston is again in your travel plans, Robert Rivers General Manager
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Peter Q wrote a review Aug 2020
1 contribution2 helpful votes
5.0 of 5 bubbles
Found this gem through hotel tonight and there is no doubt we would stay here again. The customer service was quite impeccable. Ryan at the front desk catered to our every need and accommodated all our requests. The rooms were spacious and very clean. The hotel did a great job providing hand sanitizers at every station. The robes they provided in our room felt like you are wrapped with a cloud. It was so cozy and soft I ended up purchasing one to bring home. The hotel was walkable to Quincy market, the several restaurants on the north end and only a quick 10 min drive to the shopping stores on Newbury street. The location was perfect. They also provided a self parking area for $40/night which was the cheapest that we found compared to any other hotel which usually cost around $50-$65/night. Their customer service made us want to come back to Boston just to stay in their hotel. The water pressure in the shower felt amazing too after a long day of walking around Boston. The bed was such a joy to sleep in as well. By far one of the most comfortable beds Ive slept in a while. We would highly recommend this hotel to anyone visiting Boston. You will not regret it and for sure will want to extend your stay. Thank you Ryan for making our spontaneous decision of going to Boston so worth it. Loews Boston hotel should be so proud to have you as their front man to represent their hotel. We will surely be back again!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 25 Aug 2020
Dear Recent Guest, Thank you so much for taking time to share your stay with us at Loews Boston Hotel and offering an in-depth review of our team, product and performance! Truly, every one of our remaining team members is focused on COVID safety, and assuring a safe balance of guest service to meet our own high standards. And, based on your comments, it appears that our genuine approach to hospitality is consistent. Again, thank you, Robert Rivers General Manager
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FrequentTravelersMI wrote a review Jul 2021
Troy, Michigan79 contributions22 helpful votes
5.0 of 5 bubbles
Very nice, clean hotel that actually provides full service housekeeping everyday. I’ve been traveling on business for the last 2 months and many hotels are still not cleaning rooms or offering self service clean, e.g. upon request they provide clean towels and sheets for the guests the change themselves! Yes precautions should still be taken as COVID is still out there but there are ways to provide service while maintaining safety for guests and employees. Loews figured it out.

The doorman Tom is great! He was very helpful from the time we stepped out of the car with our luggage to our departure day. He has great insights on nearby sights and food when asked, most of which we followed and were very pleased with it all.

This is our first time staying in a Loews Hotel and couldn’t have been more satisfied. This will now be our preferred hotel whenever we return to Boston.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 18 Jul 2021
Dear Guest, Thank you for your recent stay at Loews Boston Hotel and taking time to share comments related to our covid readiness. Loews Hotels is focused on safety for our guests and team members and we are confident that our protocols for housekeeping service meet CDC guidelines. Our safety initiatives are meant to allow service and keep all safe. We look forward to your return, Robert Rivers General Manager
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Heather M wrote a review Nov 2021
5 contributions2 helpful votes
2.0 of 5 bubbles
I never give poor reviews, because I have been in the customer service industry, and it's tough, but when you are spending $350 - $600 for a room for the night, you don't expect to have someone treat you as though you are an inconvenience upon check-in.

We checked in with another couple, and the gentleman who checked my husband, and I in was wonderful, however, the woman who was standing behind the middle check-in desk was completely rude and disrespectful to the other couple we were with. She had her head down, working on something, when they approached the desk. When she finally picked her head up to acknowledge them her words were "did you need something?" He said "we are checking in", and she said "you are going to have to wait or go over there because I am working on something." Not what we were expecting.

They were also out of soap. Yes, soap. When we asked for some they said they only had two bars left and they would hold it for us until we got back. When we came back, and went to the front desk to get it, we were told they gave it to someone else. I am not sure why they didn't just run to the nearest drug store to buy bars of soap, but I have never been to a hotel that was out of soap. I get that everyone is having supply issues, but this issue could have been remedied.

Very disappointed.
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Date of stay: November 2021
3.0 of 5 bubblesValue
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 18 Nov 2021
Dear Heather, Loews Boston Hotel is surely disappointed that we failed to meet your expectations, as well as our own and offer a sincere apology. Our industry continues to recover and a key issue is supply chain at current and, yes, for a day, our hotel was low on soap supply. However every room was supplied with a Julien Farrell Bath Gel which offers same hygiene components. This is not a Loews standard to run short on supply and we work every day with our vendors and carriers to minimize any shortcomings. Your encounter at arrival was certainly not to our mutual high expectation and we will work with Ariella, who at current is a Fisher College intern and we are focused on her service skills so that someday soon she will be recognized favorably. Truly wish you and your family a Happy Thanksgiving Holiday. Robert Rivers General Manager
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Duane M wrote a review Jan 2021
Boston, ma51 contributions169 helpful votes
5.0 of 5 bubbles
We had the opportunity to get away for a night in Boston one more time before saying goodbye to 2020, and Loews Boston was the right place at the right time. With three teenagers in tow our days of squeezing a family of five into one room with a crib / rollaway / sofa option are gone, we needed two rooms, preferably adjoining. No problem, says Loews, hooking us up with back to back rooms at the end of a quiet hall, and it took my kids all of 5 minutes to lock themselves out of their room.

The rooms are very nice, exactly as described - bed, desk, tv, fridge, etc. I found the little things were what made it. Getting up in the middle of the night to use the bathroom? Motion lights spring to life when they see you coming so you don't have to wake anybody up. The shower was big and spacious, and I wish I'd noticed the heated towel rack sooner! The tv's actually have Chromecast built in, so if your kids no longer do live tv and would prefer to stare at their phones, now they have the option of playing their content on the big screen. I love the subtle transition this represents - no more arriving at the hotel and wondering what's on. Got your phone or laptop? Play your own.

The location of the hotel is right up against Newbury Street, an easy walk to the public garden and theatre district. We found it easily (and got back out to the highway equally easily). Parking's a little tricky, as the nearest lot is a block away, but we were encouraged to park right in front of the hotel, check in with our bags, then move the car at our convenience.

One last thing that I'd not seen before, that I think all hotels should adopt? When checking in, they sent me a text that said "Just respond to this with whatever you need." I don't know if that's a regular convenience thing or a covid related less human contact kind of thing, but I'm just the type of introvert to be all over such a feature. Forgot to ask about checkout time? Text. Question about my bill? Text. No need to talk over a television, or wake up my wife. Easy!

All in all a very nice place, and a nice way to get out of the house for a bit and have a mini vacation with the kids before the normal routine resumes in a couple of weeks.
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Date of stay: December 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 4 Jan 2021
Dear Duane and Family, We are so pleased to receive your review and thank you for sharing your New Year, along with your family, at Loews Boston! As you encountered, a lot of time and effort has been placed on ensuring our guest and team safety protocols are in place to protect everyone. Our Text option was pre-COVID and first hotel company to offer this as a standard service, so this will remain in place ongoing. Please let me know when you are ready to return so that we can again make your arrangements. Best to you and your family in 2021! Robert Rivers General Manager
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nathaliagut wrote a review Jun 2021
New York City, New York1 contribution1 helpful vote
4.0 of 5 bubbles
Excellent location - 5 minutes from Back Bay train station and 10 minutes from Public Garden. Easy access to 2 subway lines (green and orange), both 5 minutes walking from the hotel.

The front desk team was very friendly and welcoming.

The room we stayed in (King Deluxe) was not very spacious, but perfect for a weekend where we spent most of the time exploring the city. I was also surprised how quiet the room was (we were on the 8th floor), considering we were facing a busy street with some restaurants.

The hotel itself and our room were clean - and all staff and guests were wearing masks in common areas, which made me feel safe using the elevator.

Important fact: the breakfast is not included! Hotel breakfast is something I love when I am staying at a hotel. We went to a local coffee shop, which despite being a good experience was another cost for the trip.

Overall, it was a great experience and we will definitely stay at this hotel on our next trip to Boston.
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Review collected in partnership with this hotel
Date of stay: June 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 14 Jun 2021
Dear Guest, All our team at Loews Boston Hotel appreciates that you are again traveling and for selecting our hotel to enjoy a weekend away, thank you! Location is key and our address, at corners of Stuart and Berkeley makes for a convenient starting point to see all that is Boston, from our gardens, to shops, restaurants and historic sites. Boston is one of America's Walking Cities and as long as you are ready to beat your daily step goals, there is plenty to enjoy. We look forward to your return, Robert Rivers General Manager
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Steve M wrote a review Apr 2021
1 contribution2 helpful votes
5.0 of 5 bubbles
Even before checking-in, the hotel staff was on top of it. Thanks to Loews' partnership with local businesses, the Front Office Manger, Ryan, was able to setup a complimentary VIP tour of Boston Harbor Distillery. Our room on the 10th floor was very well appointed and extra spacious. The hotel is also in a prime location and within walking distance of a multitude of local Back Bay shops and restaurants. Other amenities included a very large fitness facility that was immaculately clean and included premium machines such as a Peloton bike. Bottom line: The next time we're in Boston, we'll definitely be staying at the Loews Hotel again!
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Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Book one of their suites on the 10th Floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 4 May 2021
Dear Steven, Truly, thank you first for your visit and second for taking time to share your experience of product and service at Loews Boston Hotel! Loews Hotels is more so about their Team, and Ryan, Front Office Manager, is as guest focused as any team member on our staff. And, we realize how fortunate Loews Boston is to have Ryan assisting our guests. This type of guest service commitment is mirrored through every department and although not seen, these Team Members are responsible for every area of a guest experience. Although a pandemic has temporarily impacted some of our services, which are currently returning, at end of day it is our Team that creates memorable moments. We look forward to your return, Robert Rivers General Manager
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samJ6173BP wrote a review Mar 2021
5 contributions9 helpful votes
1.0 of 5 bubbles
I feel bad writing this but I am a bit frustrated as I had a long af travel day and was excited to take a bath but there was just brown water coming out of the faucets, i'd even drank some of it :/ So the staff was super nice about it but I had a nice room, I paid for a nice room, on the 10th floor. Wrap around windows, very nice views. So belly full of mystery brown water they moved me to the 4th floor, with the tiniest window and an internal view.

In the AM I see the maids cleaning a room across from me with beautiful light coming in, a great view, i'm like, how did I get a great room on the top floor with brown water and then the next best room is this porthole window room and I get zero discount, zero refund? The room was $200+ a night, which isn't the cheapest so, I was sort of expecting a better room after I swallowed a bunch of brown water...
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Review collected in partnership with this hotel
Date of stay: March 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 30 Mar 2021
Dear Sam, What a difficult and trying experience you realized while a guest at Loews Boston Hotel, and we extend our sincerest apologies for your inconvenience and our failing to meet your expectations. As one can gather from a long list of 5 Bubble Reviews, your experience was an anomaly and certain not what either of us would expect from a reputable hotel. And, it is unfortunate that our team attempted to award you a stay in one of our premier rooms on the 10th floor, and due to a city water line issue we were forced to relocate your room. Certainly we would have loved to change your impression while a guest, however have asked Expedia to provide a fifty percent refund. Again, our sincere apologies, Robert Rivers General Manager
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Stephone W asked a question Jun 2022
Boston, Massachusetts
Interested in a 3 month stay.
Answer from Passenger570046
Alexandria, Virginia15 contributions2 helpful votes
Long time to stay in an urban hotel, but it has a great location and restaurant. Staff was super.
kitchenharpy asked a question Jun 2021
Eugene, Oregon37 contributions7 helpful votes
How far a walk to the MTA? Going to Fenway.
One block away
Troddie asked a question Oct 2019
West Sussex, United Kingdom127 contributions33 helpful votes
What is the difference between deluxe and premium room? Is there difference in size? Thanks
Answer from Connector759787
29 contributions49 helpful votes
Unfortunately I do not know the answer although my standard room was nicely sized and the bathroom oversized
Merlinford asked a question Aug 2018
Renfrew, United Kingdom271 contributions119 helpful votes
Fly into Logan airport, what is the best option for transfer to hotel for 4 adults?
Answer from LBHGeneralManager
Boston, Massachusetts5 contributions3 helpful votes
Welcome! Try Uber and Lyft as Logan Airport now has a reserved area for pick-up. Otherwise take a Boston Taxi and insist they deliver you by using the Ted Williams Tunnel
Kari C wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"Make sure to take advantage of their old fashioned tasting at the bar!!"
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aerinbrownlee wrote a tip Nov 2023
Greenville, South Carolina14 contributions
5.0 of 5 bubbles
"Definitely try the restaurant! "
Read full review
Kathleen B wrote a tip Nov 2023
Pensacola 7 contributions4 helpful votes
5.0 of 5 bubbles
"Rooms are small but clean and comfortable. "
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Lulu H wrote a tip Oct 2023
1 contribution
3.0 of 5 bubbles
"Water at check in desk. Stop in and pick some up before going to room."
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Romulo S wrote a tip Oct 2023
2 contributions
5.0 of 5 bubbles
"Elevator gets crowded . The free coffee machine in the lobby is killer !! You have to sell a kidney to park your car. Valet service 65 bucks"
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Not the right property for you?
There are more places to choose from in the Boston area.
PRICE RANGE
HK$3,867 - HK$5,234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
back bay hotel, hotel back bay, jurys hotel boston, jurys boston hotel
FORMERLY KNOWN AS
Loews Boston Hotel
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
225
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL AKA BACK BAY - Updated 2024

Frequently Asked Questions about Hotel AKA Back Bay
Which popular attractions are close to Hotel AKA Back Bay?
Nearby attractions include Boston Public Library (0.5 km), Back Bay (0.6 km), and Trinity Church (0.3 km).
What are some of the property amenities at Hotel AKA Back Bay?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel AKA Back Bay?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel AKA Back Bay?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hotel AKA Back Bay?
Conveniently located restaurants include Mike & Patty's, Mistral, and Sorellina.
Are there opportunities to exercise at Hotel AKA Back Bay?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel AKA Back Bay?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel AKA Back Bay?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel AKA Back Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel AKA Back Bay?
The staff speaks multiple languages, including English, Spanish, German, Chinese, Portuguese, and Japanese.
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