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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#28 of 97 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Hotel AKA Back Bay is ideally located near Copley Square, Newbury Street, and Boston's best dining, shopping, and attractions. The historic hotel offers sophisticated accommodations, on-site dining, and flexible event space for meetings and weddings.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid public parking on-site
Wifi
Restaurant
Breakfast in the room
Kids' meals
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
VIP room facilities
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish, Chinese, German and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
116Restaurantswithin 0.5 km
55Attractionswithin 0.5 km
2283Reviews29Q+A100Room tips
Traveller rating
  • 1,471
  • 597
  • 140
  • 41
  • 34
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Popular mentions
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Most Recent
Chrisk07042 wrote a review 15 Nov
Trumbull, Connecticut33 contributions11 helpful votes
We had a wonderful experience at Hotel AKA Back Bay. We were welcomed by the doorman /valet who gave great directions on how to retrieve our vehicle, he informed us the price to park and the guidelines. We were met in the lobby by Heather who remembered me from my last stay. Ryan also greeted us warmly. The room was spacious, clean and comfortable. Mike at Precinct Bar was warm and gave great service. We came to Boston for other reasons, but our hotel stay made it an even better experience. Thank you for a wonderful 24 hours away from home. We will be back!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Coffee in the lobby is great, and Precinct Bar has a great food & drink list. No need to trounce...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 2 weeks ago
Good evening Chris, My team and I thank you for your stay at Hotel AKA Back Bay and for taking time to recognize our team. Every team member is focused on our guest experience and strive to add to a guests visit and I am excited to share your comments with Heather, Ryan and Mike. We are very proud of our team and their commitment to service and your validation goes a long way. We wish you and your family a Happy Thanksgiving and we look forward to welcoming you back to Boston and Hotel AKA. Best wishes, Robert
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveler wrote a review Jun 2022
Westborough, Massachusetts416 contributions76 helpful votes
Hotel's Favourite
Stayed here as part of a corporate event to the US Open. Very lovely hotel in a converted historic building. In downtown and close to Back Bay and the common. Rooms on the small size but nicely appointed and clean. Good food and drink at the bar/restaurant. Overall a nice choice.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: On-site parking is pricey.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 18 Jun 2022
Thank you fellow BayStater, What a great week for US Open as our weather has been flawless and just adds to a guests overall experience. Wonderful to review your comments and a note of appreciation for taking time to share your impression. Hopefully you will be able to return to Boston soon enough and if I can ever be of assistance, Robert Robert Rivers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ajsteinberg wrote a review 7 Nov
Malibu, California31 contributions12 helpful votes
The staff at this hotel was one of the friendliest and most accommodating we have experienced in our travels. From the moment we stepped into the beautiful Back Bay building which originally was home to a police precinct station, we we welcomed and the staff went out of their way to make sure our stay was perfect. The location was definitely perfect, with all the town's main attractions within walking distance. The rooms were very quiet and lovely, and we slept like babies in the super comfy beds. This will definitely be our go-to hotel for future Boston trips!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 2 weeks ago
Dear Guest, We love your review and thank you for taking time to share your experience in Boston and as a guest of Hotel AKA Back Bay! Our team and I read every review and we celebrate those 5 bubble reviews, such as yours' and look for opportunity to continue to improve our performance and enhance our product. Truly, reviews are key to operating any hotel and our appreciation is evident in our commitment. We hope that your travel plans allow a return to Boston, and we hope to have you again as our guest, Robert Robert Rivers Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sharon W wrote a review 6 Nov
Jersey City, New Jersey35 contributions18 helpful votes
This was a lovely 12-hour stay in Boston. The valet check in was the warmest we have ever received. Reception check in was equally friend. The entire staff went out of their way to be kind and warm and funny. We stay in Boston hotels at least once a year and this was our first time at AKA. It has easily risen to the top. Can’t wait to be back. Kudos to the leadership team!
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Make sure to take complimentary tea or coffee in the library.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 3 weeks ago
Good morning Sharon, We could not have been grateful enough that you chose Hotel AKA Back Bay for your recent Boston travel, and then to provide us an online review with a 5 bubble rating, is literally the icing on the cake! From our entire team, thank you! Today's travel has changed and it certainly has not gotten any easier or less crowded, and why our team is so focused on creating a hotel that feels like a welcome oasis after travel. Simply, we hire personality and passion and this model continues to be successful, and comments, such as yours' ensures us that we have the correct formula. Please let me know of your return visit so that I might thank you in person. Be well, Robert Robert Rivers Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bill wrote a review 2 Nov
1 contribution
+1
AKA Backbay was located perfectly for a couple to visit Boston for the first time and wanted to WALK the city. Boston is so easy to see by walking or electric bike. We walked 28 miles including a Boston history foodie tour and e- bike tour that I highly recommend. Mention Bob and Charles. Local Bostonians.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 4 weeks ago
Dear Bill, That is some serious mileage, and why Boston is nicknamed 'America's Walking City'! Now that you are rested, we truly appreciate you having taken time to offer Hotel AKA Back Bay a five bubble rating and our staff is provided copy of every guest review. Reviews, such as yours' applauds our efforts and we all thank you. We are fortunate to be in such an historic city and our address in Back Bay, at corners of Berkeley and Stuart provides a starting point to all that is Boston. As well, an easy location to return to after a long day. We hope that you will again visit Boston and we would love to welcome you back, Robert Robert Rivers Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
matt wrote a review Oct 2022
Brighton, United Kingdom46 contributions14 helpful votes
We received a VIP expedia benefit of $23 on food and drink, which is good if you can use it, we were told 35 minutes wait for a coffee, if the phone was answered, so opted for the pantry in reception. The room was nice albeit the TV cabinet was too big and actually took up more room than anything else (strange in a small room). Which meant it felt cramped, when it doesn’t need to. Great bed, very comfy. We found a used coffee lids on the floor behind the lamp?!? And toiletries provided was shower gel, Soap and lotion (strange), had to phone and ask for others, as we handnt brought our own. The AC made noises all night and it seemed to decide if it was blowing hot or cold on its own Nice hotel though and the reception team were always friendly and helpful. It was a average stay, we won’t remember it for good or bad reasons.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 5 weeks ago
Dear Visitor, Thank you for visiting the city of Boston and for selecting Hotel AKA Back Bay as your home away from home! Our goal is to create memorable visits which our guests will cherish for many years, and it appears that while we performed well we did not meet that expectation. We respect your assessment and will continue to review our performance in these peak months and discover service opportunities that will be more memorable. We review our housekeeping performance each day and apologies that we missed an item in our inspection process and will share with our attendant. We strive each day and will work harder at being memorable, Robert Robert Rivers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew wrote a review Oct 2022
1 contribution
I have been a frequent guest at Hotel AKA Back Bay (previously Loews). I find that this hotel is hands down one of the best options in Boston for quality, price, staff and cleanliness (vey important to me). I want to make two specific call outs. First the transition of new ownership; they have all the same staff (who are top notch) I know well and the new owners will be adding new options like rewards exc only further enhancing the offering. Two for the amenities, and overall experience this is my top recommendation in Boston for either work or leisure travel.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 5 weeks ago
Good afternoon Andrew, We are so grateful that you have remained a loyal return guest, to now Hotel AKA Back Bay, and for sharing that our team is top notch! It was very important to outgoing Loews Hotels and new owners, AKA Hotels, as success at this hotel has been result of our team. We are fortunate that 100% of our team and leaders remained at this location and will continue to embrace our service culture. We look forward to your return and please reach out if I might ever be of assistance, Robert Robert Rivers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary M wrote a review Oct 2022
2 helpful votes
Disappointing. . Souless. Rooms nice but not really up to the luxury sta dard on amenities. Towels small and not enough, paper cups wrapped in plastic like your would bet at a Courtyard Marriott. No turndown service. . Front desk indifferent,, not welcoming. Did not justify price.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 24 Oct 2022
Dear Mary, Thank you for your recent stay at Hotel AKA Back Bay and we are disappointed to learn of your experience and how we failed at our mutual expectations. We understand that every traveler has different expectations, and we continue to try to appease all parties and why we still offer glasses and sanitized wrapped cups, which are often used for the in-room to go coffee. As with most hotels today, turndown service is available upon request and a service that remains available at our hotel. Our front desk team is often recognized for their above and beyond service and we truly apologize that your interaction was less than our capability. Surely in high volume we sometime strive for efficiency however should never forego our personality in doing so. We will review your comments with our team and encourage all to be more aware in those peak periods. Thank you, Robert Rivers Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Becca Shultz wrote a review Oct 2022
Dover, New Hampshire6 contributions2 helpful votes
We just stayed at the Hotel AKA Back Bay for our anniversary and had a very pleasant experience. From the moment we pulled up, everything was taken care of. Our valet drivers immediately took care of our car and got our luggage organized and sent us to our room. Heather at the front desk was extremely helpful as she checked us in and answered our questions about the city and made sure our accommodations were perfect. Her attentive service was remarkable and appreciated! The bellhop introduced himself by name. Our room was comfortable, the bathroom was clean, updated and had a tub and shower. The linens, comforter and pillows were amazing. The hotel was located near some excellent restaurants! We couldn't have asked for anything better! Thank you AKA Back Bay Boston - We will be back!
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Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 12 Oct 2022
Dear Becca, Thank you for your recent stay at Hotel AKA Back Bay and we very much appreciate your taking time to offer our team a five-bubble review! Every guest review is shared with our team and name recognition is accompanied by incentive, so I know that Heather will be grateful. As well, our valet and door team are naturally welcoming, and not an easy task on days when temperatures are extreme or precipitation is heavy, however they prevail. Again, thank you for your visit, Robert Robert Rivers Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matthew M wrote a review Sep 2022
1 contribution1 helpful vote
This hotel recently changed management companies so service may have declined dramatically. I recently purchased a hotel room for my wife. We live outside Boston and she was going in for an award ceremony that night and then to work in Boston the next day. I got the room so she didn’t have to worry about traveling home late at night and turn around and go back. I purchased the room on my card and booked the room to her name. We have two different last names. When she arrived she provided the confirmation, my name (who paid for it), her name (where the room was booked) and gave a drivers license. They told her they didn’t believe her. That why would someone book a room for her with a different last name. How could we be married with different last names! Welcome to 2022 people! They harassed her at the front desk. She asked to see the manager. The manager said I don’t believe you either. He said he would follow her to her room. He stood right behind her in the elevator room and said you are up to something, I don’t believe you, I don’t like you. My wife got into the room. Bolted the door and was scared to leave.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Robert Rivers, General Manager at Hotel AKA Back Bay
Responded 27 Sep 2022
Dear Matthew, As Managing Director of Hotel AKA Back Bay I take accountability for our team and offer sincere apologies that we created such an unfavorable impression with your wife and made her feel uncomfortable in our hotel. In my four plus years as leader for this team, this is a most unusual circumstance and I will personally be reviewing security camera footage to evaluate course of events over this one evening visit. My goal is to identify why we were unable to simply accommodate request for arrival and will be sitting with my front office team to evaluate. Security or Leadership escort to a guest room is only valid when a guest returns for a key and announces that there identification in their assigned room, or if guest requests assistance. At no other time would we simply follow a guest to their accommodation. I assure you that I will follow-up and determine why our service failed on every level and attempt to make amends with appropriate contact information. Our, my sincerest apologies to your wife, Robert
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$242 - US$392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
back bay hotel, hotel back bay, jurys hotel boston, jurys boston hotel
FORMERLY KNOWN AS
Loews Boston Hotel
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
225
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HOTEL AKA BACK BAY HK$1,554 (H̶K̶$̶1̶,̶7̶6̶5̶) - Updated 2022 Prices & Reviews - Boston, MA

Frequently Asked Questions about Hotel AKA Back Bay
Which popular attractions are close to Hotel AKA Back Bay?
Nearby attractions include Boston Public Library (0.5 km), Back Bay (0.5 km), and Trinity Church (0.3 km).
What are some of the property amenities at Hotel AKA Back Bay?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel AKA Back Bay?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel AKA Back Bay?
Yes, paid public parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Hotel AKA Back Bay?
Conveniently located restaurants include Mike & Patty's, Mistral, and Sorellina.
Are there opportunities to exercise at Hotel AKA Back Bay?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel AKA Back Bay?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel AKA Back Bay?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel AKA Back Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel AKA Back Bay?
The staff speaks multiple languages, including English, Spanish, German, Chinese, Portuguese, and Japanese.