We had a wonderful experience at Hotel AKA Back Bay. We were welcomed by the doorman /valet who gave great directions on how to retrieve our vehicle, he informed us the price to park and the guidelines. We were met in the lobby by Heather who remembered me from my last stay. Ryan also greeted us warmly. The room was spacious, clean and comfortable. Mike at Precinct Bar was warm and gave great service. We came to Boston for other reasons, but our hotel stay made it an even better experience. Thank you for a wonderful 24 hours away from home. We will be back!
Stayed here as part of a corporate event to the US Open. Very lovely hotel in a converted historic building. In downtown and close to Back Bay and the common. Rooms on the small size but nicely appointed and clean. Good food and drink at the bar/restaurant. Overall a nice choice.
The staff at this hotel was one of the friendliest and most accommodating we have experienced in our travels. From the moment we stepped into the beautiful Back Bay building which originally was home to a police precinct station, we we welcomed and the staff went out of their way to make sure our stay was perfect. The location was definitely perfect, with all the town's main attractions within walking distance. The rooms were very quiet and lovely, and we slept like babies in the super comfy beds. This will definitely be our go-to hotel for future Boston trips!
This was a lovely 12-hour stay in Boston. The valet check in was the warmest we have ever received. Reception check in was equally friend. The entire staff went out of their way to be kind and warm and funny. We stay in Boston hotels at least once a year and this was our first time at AKA. It has easily risen to the top. Can’t wait to be back. Kudos to the leadership team!
AKA Backbay was located perfectly for a couple to visit Boston for the first time and wanted to WALK the city. Boston is so easy to see by walking or electric bike. We walked 28 miles including a Boston history foodie tour and e- bike tour that I highly recommend. Mention Bob and Charles. Local Bostonians.
We received a VIP expedia benefit of $23 on food and drink, which is good if you can use it, we were told 35 minutes wait for a coffee, if the phone was answered, so opted for the pantry in reception. The room was nice albeit the TV cabinet was too big and actually took up more room than anything else (strange in a small room). Which meant it felt cramped, when it doesn’t need to. Great bed, very comfy. We found a used coffee lids on the floor behind the lamp?!? And toiletries provided was shower gel, Soap and lotion (strange), had to phone and ask for others, as we handnt brought our own. The AC made noises all night and it seemed to decide if it was blowing hot or cold on its own Nice hotel though and the reception team were always friendly and helpful. It was a average stay, we won’t remember it for good or bad reasons.…
I have been a frequent guest at Hotel AKA Back Bay (previously Loews). I find that this hotel is hands down one of the best options in Boston for quality, price, staff and cleanliness (vey important to me). I want to make two specific call outs. First the transition of new ownership; they have all the same staff (who are top notch) I know well and the new owners will be adding new options like rewards exc only further enhancing the offering. Two for the amenities, and overall experience this is my top recommendation in Boston for either work or leisure travel.
Disappointing. . Souless. Rooms nice but not really up to the luxury sta dard on amenities. Towels small and not enough, paper cups wrapped in plastic like your would bet at a Courtyard Marriott. No turndown service. . Front desk indifferent,, not welcoming. Did not justify price.
We just stayed at the Hotel AKA Back Bay for our anniversary and had a very pleasant experience. From the moment we pulled up, everything was taken care of. Our valet drivers immediately took care of our car and got our luggage organized and sent us to our room. Heather at the front desk was extremely helpful as she checked us in and answered our questions about the city and made sure our accommodations were perfect. Her attentive service was remarkable and appreciated! The bellhop introduced himself by name. Our room was comfortable, the bathroom was clean, updated and had a tub and shower. The linens, comforter and pillows were amazing. The hotel was located near some excellent restaurants! We couldn't have asked for anything better! Thank you AKA Back Bay Boston - We will be back!…
This hotel recently changed management companies so service may have declined dramatically. I recently purchased a hotel room for my wife. We live outside Boston and she was going in for an award ceremony that night and then to work in Boston the next day. I got the room so she didn’t have to worry about traveling home late at night and turn around and go back. I purchased the room on my card and booked the room to her name. We have two different last names. When she arrived she provided the confirmation, my name (who paid for it), her name (where the room was booked) and gave a drivers license. They told her they didn’t believe her. That why would someone book a room for her with a different last name. How could we be married with different last names! Welcome to 2022 people! They harassed her at the front desk. She asked to see the manager. The manager said I don’t believe you either. He said he would follow her to her room. He stood right behind her in the elevator room and said you are up to something, I don’t believe you, I don’t like you. My wife got into the room. Bolted the door and was scared to leave.…