The hotel is under construction, which makes it really dirty. Front desk staff is not welcoming, excluding Melissa. The technician Steve is so polite and professional, he went the extra mile, which made my party talk about him for several days.
We wanted to be close to the airport, but able to see some of the sites during our short stay in Boston. This location was perfect! The hotel shuttle took us to meet the Silver Line and picked us up, so transportation was easy. The staff was very accommodating, from check in to check out. We enjoyed a clean room, an excellent made to order omelet and nice appetizers in the evening. According to Massachusetts State law, they may not offer complimentary libations :) And the water pressure in the shower was amazing!!!!!
I booked a room for the night of Dec. 18, 2020 and provided my credit card information to the front desk. That same day and without my knowledge, I was charged 744.79 USD. The manager of the hotel now refuses to clear this matter. I have been a client of Embassy Suites for many years now and I have never encountered such a situation.
Very clean and pleasant hotel right on the airport grounds. Doing some lobby renovations, but did not interfere with guests. Considering it was a boxed breakfast, they did have a few selections that were acceptable. Super clean, no hesitations staying here. Staff very nice.
I stayed here for 1 night while on a vacation through New England. This hotel is not what I’m use to in an Embassy but still good Stay. The area is not good to walk around in at night. It’s a 5 minutes walk to the rental car facility. Staff was friendly and efficient. They take the normal acceptable precautions due to the virus. Room: Two room suite with 2 TVs. Bed was comfortable and room was clean. Check in: was fast and easy using the Hilton app. Breakfast: due to COVID-19 we went to the front desk where your given a water bottle, yogurt, 2 boiled eggs sealed in a package and your choice of a breakfast burrito or bagel & cream cheese or egg muffin sandwich that you warm up in the microwave. Don’t expect the cook to order breakfast because this is 2020. Check out: easy, they send you an email with your final amount and put your room keys in the basket on your way out. Overall: I would stay here again.…
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