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About
#86 of 98 hotels in Boston
Location
Cleanliness
Service
Value
Best Western Plus Boston Hotel in Boston is an all-suite hotel, previously known as the Roundhouse Suites. It is conveniently located next to the Boston Medical Centre and close to other Hospitals and only 2.1 miles from downtown Boston. The hotel is close to some of the best colleges in the country: Harvard University, MIT, Boston College, Suffolk, Boston University etc. The hotel has a complimentary shuttle from 7:00am to 10:00pm running on a schedule to the two local T-Stop and to the Medical Centers nearby. When home away from home, we understand the needs of the guests and so each of our rooms have a microwave and refrigerator. Our rooms also feature safes in them to store all your valuables. No matter what brings you to Boston, count on a reputable hotel to provide you with the accommodations you deserve. Free parking, free breakfast, free shuttle to the local train stations are all yours for a competitive price at this Boston hotel that sleeps up to five in a double room. Who says staying city-adjacent has to be expensive? Enjoy your stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Parking
Wifi
Shuttle bus service
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Location
63Somewhat walkable
Grade: 63 out of 100
57Restaurantswithin 1 km
9Attractionswithin 1 km
Contact
891 Massachusetts Ave, Boston, MA 02118-2607
Getting there
Worcester SquareBoston T9 min
Massachusetts AveBoston T9 min
Car HireSee all Boston car hire
1772Reviews25Q+A100Room tips
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Great accommodations and attentive and efficient service make this hotel an excelent value for money in Braintree. This unit raised the bar of the network. Great option for those looking for a calm staying.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Somebody messed with my mirror outside in there parking lot & the lady at the front desk was very rude and didn’t accommodate after they messed up on there end and gave us a dirty room not to mention wasn’t the type of room I even reserved
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Review collected in partnership with Best Western
Date of stay: June 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from GM_Front_Desk, General Manager at Best Western Plus Boston Hotel
Responded 30 Jun 2020
Thank you for the opportunity to host you during your time in town. We're sorry that our location wasn't quite what you were hoping for and for any lapse in cleanliness you experienced. The comfort and safety of our guests means everything to us and your feedback will be kept in mind as we continually work to improve our offerings. Hopefully, you still enjoyed your time in the city. We wish you all the best as your journey continues.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is kind of out of the way to get to from the downtown Boston attractions, but was still easy enough to get back and forth to between Uber and using the subway. Can't say much about the continental breakfast, as we didn't eat any meals at the hotel. Very clean rooms! The shuttle driver was awesome! He helped get us to the closest subway station and showed us how to purchase our tickets. Invaluable information that was so appreciated! Would recommend if you are on a budget or can't find anything closer to downtown.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GM_Front_Desk, General Manager at Best Western Plus Boston Hotel
Responded 16 Jun 2020
Dear Ashley, Our wonderful staff takes pride in making all our guests feel at home and will be proud they were a highlight of your stay. It's great to know that our attention to cleanliness impressed you and that you appreciated our proximity to public transit. The next time you're in the city, please come see us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This unique hotel experience [it's round!] was complimented w/the BEST free breakfast [both days!] I've ever had--whether on business or pleasure! The complimentary breakfast was actually staffed w/people who were VERY attentive [they were more friendly and more concerned than the average wait-staff!], and constantly stocked food BEFORE it ran out. The food variety was excellent and the fruit was fresh. Good hotel and GREAT breakfasts!
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GM_Front_Desk, General Manager at Best Western Plus Boston Hotel
Responded 14 Apr 2020
Dear Lee, A tasty breakfast is often the best way to start the day, so we're thrilled that this was you're experience! We can't wait to host you again at Best Western Plus Boston for another fantastic experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything in the hotel was clean and nice. The neighborhood is okay, but not fantastic. The breakfast was very nice with a large variety of basics (eggs, sausage, waffles, fruit, cereal, etc.). The staff was very helpful.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip: The hotel was clean & nice. Neighborhood is okay. Breakfast included a variety of basics...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GM_Front_Desk, General Manager at Best Western Plus Boston Hotel
Responded 26 Mar 2020
On behalf of our team at Best Western Plus Boston, thank you for joining us during your travels. We're delighted to know our tasty breakfast was the perfect start to your day and that you enjoyed our well-maintained accommodations. It's also a pleasure to pass along your compliments for the staff, and we look forward to providing another full-value experience when your travels bring you back our way.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Listen to the other reviews. I didn't and I really regretted it. Not only is it in an unsafe neighborhood (which the other reviews all made pretty clear) but what they don't say is that there is bad element INSIDE the hotel also --like, look out your peep hole to see hookers in the hall and people screaming and laughing all hours of the night. Not to mention the sketchy parking situation of which the hotel washes their hands of any responsibility. Thankfully I only paid $123 for the night.
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Review collected in partnership with Best Western
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GM_Front_Desk, General Manager at Best Western Plus Boston Hotel
Responded 18 Mar 2020
Thank you for taking a moment to share some thoughts on your visit. Our facilities are typically commended, so we're saddened to learn noise from other guests detracted from your visit. Our friendly team is always happy to resolve any concerns to ensure the refreshing stay we're known for. I would like to also apologize if the location did not meet your expectations. We understand that the city has an issue with homeless people and the hotel is doing everything to work with the city officials to try and resolve this problem. During your next visit to the area, we look forward to changing your perceptions and we wish you all the best in your adventures ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good Hotel, but in a very poor neighborhood. Two complaints. 1) With the current Coronavirus pandemic, we asked the front desk clerk what the hotel does to clean and disinfect the rooms. She said she did not know. I recommend that you have a handout at the front desk or a posted sign with what you do to clean and disinfect the rooms , lobby, public areas, etc. 2) When we got to our room, we spent time wiping down and cleaning surfaces as a precaution, then when we opened the mini-refrigerator, we found a have eaten McDonald's Meal still in the paper bag, (McDonald's is right across the street from the Hotel.) Obviously, the housekeeping crew missed that which makes me wonder, how well the rooms are cleaned? When we reported the issue to the front desk, we were immediately given a different room with an apology from the clerk.…
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: Request an upper floor that does not face the street. The heating and air conditioning system is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GM_Front_Desk, General Manager at Best Western Plus Boston Hotel
Responded 14 Mar 2020
Dear Thomas, Our team is happy to hear that we could accommodate you accordingly after the issue you encountered in your room. While oversights like this are not usual, our housekeeping team is looking into the matter so we can ensure we are providing a comfortable environment for our future guests. Your insights have been noted, and we hope to improve your perceptions the next time you're in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don't really know where to begin this review, except to stay that about 99% of what others have written before me is very accurate -- and I wish I'd read their reviews more thoroughly to understand what I was getting into. I love Best Westerns and am very loyal to them -- I stay at BWs whenever I can. I have never had a bad experience at a BW and this hotel itself is definitely one of the better BWs at which I've stayed -- I'd even go so far as to give it 4.5 stars. It is, however, in a horrible, unpleasant neighborhood -- which drags down its rating detrimentally. PROS? - free parking (though I was worried about my car all night and excited to still see it there / in one piece in the morning) - super clean and spacious rooms (great layout!) - lots of natural as well as man-made light throughout the suites - free bottled water in the room - super friendly and very helpful staff - breakfast was incredible; it had everything you could possibly ask for and caters to all tastes; wide variety of food, very clean and welcoming; very friendly staff also CONS? - not many food options in the area - a very seedy / dodgy area; I didn't feel 100% comfortable as a solo female traveller even walking around in the daylight; I was harassed at one point by a drug addict on the street who was clearly off his head; I rushed straight back to the hotel room and didn't leave for the rest of the day (there may be other areas nearby that are more decent, but I didn’t venture out) - there was a smell of marijuana in the evening permeating into my room and loud sirens through most of the night — thankfully, I’m a good sleeper so that didn't bother me as much as the annoying neighbors in the room next to me, opening and closing their doors loudly at all hours of the night - the beds in the rooms are extraordinarily high -- even at almost 6-feet tall I had to stand on my tippy-toes to get into it - always great to have a gym, but this one was incredibly small for such a large hotel, there were no clean towels, and the treadmill emergency stop button was glued on (danger!) OVERALL: Basically, this is an excellent hotel in a really bad area. The hotel itself was great but I did not feel at all comfortable outside it. I chose this particular BW because of its proximity and convenience to a meeting I had the following morning (that worked out well), but I won't stay at this location again -- I'll opt for the other BW at which I usually stay, even though it's further out from Boston proper. It's a shame, as this really is a great hotel with great people.…
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Date of stay: March 2020Trip type: Travelled on business
Value
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Service
Room Tip: Go for the 7th floor for a quieter room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from GM_Front_Desk, General Manager at Best Western Plus Boston Hotel
Responded 6 Mar 2020
Thank you for making us part of your recent stay in Boston. We are glad to learn that our friendly guest service and the wide selection of our breakfast became the highlights of your time with us. However, it's unfortunate that we weren't able to live up to your standards, and for that, we apologize. We will look into the housekeeping concerns you mentioned as we work to further improve our guests'experience. Please understand that the city has an issue with homeless people, and the hotel is doing everything to work with the city officials to try and resolve this problem. It will be a pleasure to change your perception in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I are always pleased with Best Westerns. This particular Best Western has been the nicest hotel we have stayed at. Very fair price and the room was spacious and clean. The staff was polite and professional. Housekeeping was the most thorough we've seen. As we left the front desk employee, Deginet, was very sweet and helpful. We hope to back again in a few years! Keep up the amazing work
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GM_Front_Desk, General Manager at Best Western Plus Boston Hotel
Responded 6 Mar 2020
Dear Lori, Thank you for your continuous patronage and for once again joining us at Best Western Plus Boston during you and your husband's recent getaway. It puts a smile on our faces to know that our well-appointed rooms and exceptional guest service left a long-lasting positive impression on you. Our team looks forward to welcoming you back the next time you are in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is absolutely lovely! Loved the room and the free breakfast was amazing. The only downside was that our TV didn't really work well, it was very static-y and we couldn't get it to hook up to our laptop with HDMI (the input was there but wasn't working), and all of the remote control inputs were delayed. Aside from that though, the hotel is lovely. However, the area outside of the hotel is frightening. All of my Lyft and Uber drivers warned my friends and I to never walk outside at night, and there was always loud noise from outside. The hotel did supply earplugs to make it easier to sleep, but still. It was disconcerting. The free parking was nice but the lot wasn't very secured and while it did not happen to me, I have heard of other people's cars being tampered with there. All in all though I did have a very nice stay!…
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: Don't count on the TV working and please do not walk around the area outside at night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GM_Front_Desk, General Manager at Best Western Plus Boston Hotel
Responded 4 Mar 2020
It was a pleasure to welcome you during your recent visit. We're delighted to hear that you had an agreeable stay and appreciated our comfortable accommodations. It's also great to know that you had the opportunity to try our delicious breakfast menu. However, we're sorry to learn that we were not able to meet all of your expectations regarding our location. There is a security guard on site every night and video cameras in the lobby area. In addition, we understand that the City is working on resolving the homeless issue in our vicinity. Thank you so much for taking the time to share your valuable comments, and we hope that you'll consider staying with us again the next time you're in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
best western plus roundhouse hotel boston, best western roundhouse hotel, best western boston, boston best western
LOCATION
United StatesMassachusettsBostonDorchester / Roxbury / Mattapan / Roxbury
NUMBER OF ROOMS
92
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Frequently Asked Questions about Best Western Plus Boston Hotel
Which popular attractions are close to Best Western Plus Boston Hotel?
Nearby attractions include Bully Boy Distillers (0.7 km), South End (1.1 km), and Cathedral of the Holy Cross (1.0 km).
What are some of the property amenities at Best Western Plus Boston Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at Best Western Plus Boston Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Plus Boston Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Boston Hotel?
Conveniently located restaurants include Mike's City Diner, Flour Bakery + Cafe, and Toro Boston.
Are there opportunities to exercise at Best Western Plus Boston Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Best Western Plus Boston Hotel have an airport shuttle?
Yes, Best Western Plus Boston Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Plus Boston Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Boston Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Boston Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western Plus Boston Hotel?
The staff speaks multiple languages, including English and Spanish.