DoubleTree by Hilton Hotel Boston - Downtown

DoubleTree by Hilton Hotel Boston - Downtown

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Room & Suite (193)
DoubleTree by Hilton Hotel Boston - Downtown
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About

4.0
#71 of 96 hotels in Boston
4.4 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.9 of 5 bubbles
Value
The DoubleTree by Hilton Boston-Downtown Hotel is conveniently located in the heart of Boston's vibrant Theater District, and welcomes each guest with the aroma of a full-service Starbucks and our signature warm chocolate chip cookie. Walk to fabulous performance venues, Boston Common, Boston's Public Garden, Tufts Medical Center and Floating Hospital for Children. Logan International Airport is a short 4.5 miles away from the hotel. The Tufts Medical Center subway "T" stop is steps from the entrance of the hotel and provides convenient access to all Boston has to offer. Once home to the prestigious Don Bosco High School, this hotel has a rich Boston history. Our beautiful, full service downtown hotel boasts oversized standard guest rooms, measuring over 300 sq. ft., along with elevated ceilings and large picture windows.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Car park
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

821 Washington Street, Boston, MA 02111
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Boston Logan International Airport
Worcester Airport
67.3 km
See all flights
Tufts Medical Center
2 minBoston T
2,282Reviews70Q+A100Room tips
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Detailed Reviews
Julie W wrote a review Oct 2023
Fort Collins, Colorado51 contributions12 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
If you plan to use public transit in Boston this place is right next to a MTBA station. We took the subway from the airport to the airport, took about 30 minutes, but we also didn't have to wait long for each train. The hotel is comfortable, the bed was comfortable enough, a little hard for my preference, but not too bad. The room was clean and the staff was super friendly. We felt safe and liked the central location, but especially liked it's proximity to the MTBA.
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Date of stay: October 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea P, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded 9 Oct 2023
Hi There Yoper, Thank you for taking the time to leave your feedback. We are delighted the hotel cleanliness and the staff helped to make your stay great. Being located next to Tufts Medical T stop located on the Silver & Orange lines of the MBTA is a wonderful resource to get around. We hope you enjoyed beautiful Boston and will come on back and see us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Linda n wrote a review Feb 2020
dublin44 contributions73 helpful votes
5.0 of 5 bubbles
Stay her with friends for 5 night and were very happy we did. I always choose the Hilton hotels because their service is always friendly efficient. This hotel did not disappoint. Check in was slightly long but we did arrive early and the receptionist was fantastic trying to get us a room . The room was spotless and very cosy The coffee and tea facilities is always welcome after a long flight. We booked breakfast with our room rate and we are so glad we did. Breakfast was gorgeous a very good selection of hot and cold to suit everyone. The staff were very friendly and I even had one of the staff sing with me one morning. The hotel booked a trip for us and gave us all cookies as the bus was delayed but that didn’t matter. The bar and bar food is lovely also. I really had a lovely stay. I was charged for water and only noticed when I returned home. I contacted customer service to advise it must have been a mistake as I purchased my own water in CVS each day. I was advised a manager would contact me. I was contacted almost immediately and it was investigated and I was refunded by the front office manager with question. A wonderful service. When I’m next back I Boston I will be staying here without a doubt. Also note that the hotel is beside the train station and it got us everywhere. Harvard. Salem, Simon shopping outlet, Cambridgeside mall. Well done Hilton Boston.
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RightTruRvws wrote a review Oct 2021
Fort Collins, Colorado179 contributions92 helpful votes
4.0 of 5 bubbles
Nice, well-appointed room in a tastefully remodeled old building. Each room had its own hvac rather than a noisy window unit. Staff were good, wifi good. The breakfast package on the weekends is a joke: you’re given a credit for Starbucks.
The valet parking is 55 a night, high even for Boston,
Rooms are not inexpensive but probably in line with Boston, Valet to room victim of short staffing.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Skip breakfast package on weekend stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex. wrote a review Feb 2020
London, United Kingdom6 contributions16 helpful votes
2.0 of 5 bubbles
The hotel is in a good location, 1 min walk to Tufs Medical Centre subway, 5 min walk to Chinatown with plenty of restaurants around.
However if you are a diamond member and you like to be recognised then avoid this hotel.
No upgrade whatsoever, no executive lounge, no drink voucher, nothing at all. At check in I asked if there are any upgrades available and of course the answer was no however online was every room type available to book. Must be a hotel policy or maybe they only upgrade certain diamond members .

It was my first time here and my last. There are other hiltons in boston and also cheaper .

Also the rooms are quite noisy, you can easily hear people from other rooms.

The breakfast was standard. The breakfast room is really really small so some guests will always have to seat in the lobby , walking up and down to take some food.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RITraveller2 wrote a review Oct 2020
East Greenwich, Rhode Island25 contributions62 helpful votes
5.0 of 5 bubbles
Last minute stay in Boston. Was looking for a place to get out of the cold while visiting Emerson during COVID restrictions. Booked the Doubletree because it was very close to campus and the Common. Check in was easy. Very friendly front desk. Touriya was very helpful and made us feel welcome. (Warm cookies are always appreciated at check in). Parked for $25/night at the Tufts parking garage next-door which was arranged by the hotel. Small onsite parking is $45 /night if you prefer. Room was clean. Bed was comfy. Coffee maker in the room but there is a Starbucks downstairs as well. COVID sanitized stickers on the door and remote in the room. Masks required in all areas of the hotel. Seem to be taking COVID precautions seriously which was welcome. Hotel is located in Chinatown which made finding meals very easy. Hotel is located directed across from Tufts and although helicopters landed at the hospital 2x during our stay, street noise was less than I would have expected. Would loved to have been able to see at show at one of the theater district venues but nothing is open just yet. Was able to check out of hotel using Hilton app, so no issues there. Will definitely stay again when visiting Emerson.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lizzy-in-Portsmouth wrote a review Jul 2022
17 contributions1 helpful vote
3.0 of 5 bubbles
Overall the hotel was no better or worse than any other Doubletree property. In its favour, it does have a good location adjacent to a MBTA station, so getting around is easy and the hotel facilities are OK.

Two things to beware of though, the reception staff did not explain that the breakfast credit is "use it or lose it" on a daily basis, i.e you cannot skip breakfast today to have a better breakfast tomorrow. Actually using the credit is difficult, it's $18 per person per day, the hot breakfast items start at $15 and a cup of tea (1 tea bag and a carafe of hot water) will set you back $4.) So by the time you add the tax and tip you're easily over the $18... The breakfast we had was decidedly average, nothing bad about it but nothing to write home about either.

It wasn't explained at check-in but you can use the credit in the bar, so my advice would be to have breakfast somewhere else (Cafe Bonjour at 55 Temple Place is excellent) and use the $18 to buy yourself a couple of beers in the hotel bar.

My second piece of advice is to avoid room 116, this room has no window, only a narrow door looking into a six-storey light well. Even at midday in July the room was extremely dark and will cost you the same price as any other room. The picture of the room was taken at 2pm in mid-July, so you can see how dark it is (the curtains and blind are fixed so can't be opened any further than shown.) The second picture shows the window from the outside.

Would I chose this hotel again? If the price was right, and knowing to avoid room 116 (and presumably room 129 on the opposite side of the light well) and to swap breakfast for beer, I probably would.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cguy2021 wrote a review May 2021
Boston, Massachusetts1 contribution2 helpful votes
4.0 of 5 bubbles
The staff here is wonderful they really make you feel welcomed from the moment you approach the front desk. Love that! The rooms are always spotless which means there cleaning team members go above and beyond. The rooms big and spacious with clean lines help hide the fact the building is so dated and the TVs too small for the rooms. Who cares though about a tv because the location is so good! Overall this hotel top pick for me in the area, shes a goodie with a great staff and good location so you feel okay at checkout with the cost to the value of your stay!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carisa321 wrote a review Aug 2021
Lexington, KY39 contributions38 helpful votes
2.0 of 5 bubbles
There were four of us women traveling to Boston for a concert and weekend sightseeing. Upon arrival, we had to carry our luggage up a flight of stairs to the lobby since the elevator was out of order. It was our during our entire stay. There was definitely no air conditioning, or very little in the hallways and it was always hot. The room was fine though. There was no housekeeping (which we knew because of COVID) but it didn't appear as if the room had been deep cleaned in a long time. There was a lot of dust in many areas. We kept piling our towels up in a corner for three days and had to go down to the front desk to ask for toilet paper, towels and washcloths. There were very few outlets that worked in the room and no USB ports. Our garbage cans were WELL overflowing by the time we left Sunday morning. Soda machines, all empty except one kind, the entire weekend. I know there's a pandemic and a worker shortage but there should have been protocols put into place to ensure we weren't living in our own filth for three days. We are not picky travelers and have stayed at other Double Tree hotels. This one served it's purpose an we had a fantastic time in Boston but we wouldn't stay here again.
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Date of stay: August 2021
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
patricia3099 wrote a review May 2021
Boston, Massachusetts51 contributions59 helpful votes
2.0 of 5 bubbles
We stayed here before the pandemic and liked it. This time? Not so much. There were just way too many things disappointing for a Doubletree hotel. First the good. Staff was very nice and helpful and willing to fix most of the issues. Parking was convenient self parking right outside the door. Check in was a little disappointing because there were no cookies. After we got to the room the real issues started. Cleanliness was severely lacking. A big issue when rooms should be extra clean due to the pandemic. First we found a hair right on top of the toilet bowl. We kind of just swept that away, but then we found another one on top of the bathtub. Then we found several all over the floor between the toilet and bathtub. Well, that's when we packed everything back up and asked to have the bathroom cleaned. They were nice enough and gave us a new room. Unfortunately on the same floor and the bathroom wasn't much better, hair again. At this point we just let it be, but it left an uneasy feeling about how much and how well they actually clean their rooms. The hotel no longer offers breakfast in their restaurant, very disappointing. The diamond member free breakfast is a joke, you get handed a paper bag at Starbucks but you have to choose between coffee and juice (you don't even get both) and get a yogurt and a dry croissant with some crackers. Considering other Hilton hotels that are cheaper offer you prepackaged warm breakfasts or prepackaged breakfast buffets, this was just very disappointing. Tried to check out in the app but wasn't able to (no idea why not, all she did was look in the computer and said you are all set) and had to wait in a long line to check out. Bottom line, we won't be back to this hotel until the pandemic is over, they seem to cut way too many corners compared to others hotel in the Hilton chain.
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Date of stay: May 2021
1.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nikkig0520 wrote a review Jul 2021
Atlanta, Georgia5 contributions5 helpful votes
1.0 of 5 bubbles
This hotel is rundown and dirty- not well maintained at all. The staff were rude and they were either unable to accomodate simple requests (ie towels) or did so with an attitude. I understand there are staffing issues in hospitality but that is no excuse for rudeness to customers or keeping a dirty hotel. Elevators were broken, hallways are filthy- just not what you’d expect from a DoubleTree. Rooms are small and old. Do not stay on the side overlooking the YMCA unless you want to wake up to screaming children every morning.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2021
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from jacquilyn f
You may contact us at 617-956-7900 or simply text us at 857-216-7111. Thank you
Answer from jacquilyn f
The hotel is currently offering a cook to order a la carte menu. Our Hilton Honors Gold member has an option to select either 1000 bonus points or an $18.00 food and beverage credit as MyWay Benefits.
Mdhairstylist asked a question Oct 2020
24 contributions8 helpful votes
Are the CORNER suites more expensive than the other rooms?
Chris_W_NOVA wrote a tip Mar 2024
Washington DC, District of Columbia46 contributions6 helpful votes
4.0 of 5 bubbles
"Next to medical center so don’t be afraid of the sirens. Not many restaurants nearby-walk or take public transportation."
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Irish Gam wrote a tip Mar 2024
5 contributions
5.0 of 5 bubbles
"Extra staff"
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D L wrote a tip Feb 2024
1 contribution1 helpful vote
1.0 of 5 bubbles
"Dont eat at the hotel. The food isn't worth eating and if you are not white you may not get good service."
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Escape695133 wrote a tip Nov 2023
2 contributions3 helpful votes
1.0 of 5 bubbles
"Avoid at all costs. The heat did not work in my room."
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Haifa H wrote a tip Nov 2023
Los Angeles, California8 contributions1 helpful vote
2.0 of 5 bubbles
"Avoid this place at all costs."
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Not the right property for you?
There are more places to choose from in the Boston area.
PRICE RANGE
HK$1,919 - HK$3,472 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree boston - downtown hotel boston
LOCATION
United StatesMassachusettsBostonTheater District / Downtown
NUMBER OF ROOMS
267
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON HOTEL BOSTON - DOWNTOWN - Updated 2024

Frequently Asked Questions about DoubleTree by Hilton Hotel Boston - Downtown
Which popular attractions are close to DoubleTree by Hilton Hotel Boston - Downtown?
Nearby attractions include Bites of Boston Food Tours (0.4 km), Trapology Boston (0.5 km), and Wang Theater (0.2 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Boston - Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel Boston - Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Boston - Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Boston - Downtown?
Conveniently located restaurants include Mike & Patty's, The Q, and Ostra.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Boston - Downtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Boston - Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Boston - Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Boston - Downtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Hotel Boston - Downtown?
Many travellers enjoy visiting Bites of Boston Food Tours (0.4 km), The Printing Office of Edes & Gill (2.1 km), and Old North Church & Historic Site (2.1 km).
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