I get what they're going for, trying to be cool and modern, but it didn't feel like the luxury experience they're boasting. Right away I had check in troubles. Trying to use their app to check in it required me to scan my passport before it would let me complete, but I traveled within the country so I didn't have a passport with me. With no way to complete this I had to have an "ambassador" do it for me on her computer. Also they apparently overbooked the rooms this weekend so I was put in a handicap room. Room size was OK, though I was told it was actually bigger than a normal room so I'm a little afraid to know just how tiny a normal room is because this was already pretty small. The bed was very big, but it only had two little flat pillows on it, I have no idea how anyone could sleep with just one, I could barely get comfortable stacking two of them. No chair in the room, just a bench so I spent time sitting on the bed with my flat pillows behind my back again the headboard, problem is there's no footboard and it's platform bed so the mattress kept wanting to slide off the platform and I'd have to constantly readjust the pillows and slide the mattress back in place. Is this luxury? There's no real alarm clock in the room, instead there's an alarm setting on the room's iPad. You'd think that would mean an alarm will go off when it's time on the iPad, but no, instead it turns the TV on where it plays what sounds like noise from a boxing match (?) with cheering and counting, but it's all ambient noise and is only as loud as the volume on the TV so it isn't very loud at all. Use your phone instead, it's almost certainly going to be louder. There's no complementary coffee maker in the room, if you want coffee you're apparently expected to go to the canteen and buy one I guess? If you want a free drink you're directed to drink the tap water. Nowhere to get ice that I'm aware of. Luxury? Bathroom floor didn't look all that clean, like it hadn't been mopped in a while. Toilet seat lid was broken off and leaning against the wall on the floor. Shower was tiny and since this is a handicap room it was made even smaller thanks to a folding bench. Shampoo is in a dispenser on the shower wall and liquid handsoap is in a pump at the sink, I'm guessing the shampoo doubles as a body wash (that's how I used it), otherwise there's no shower soap. I guess they're too cheap to provide mini soaps that know will be stolen, lotion is only available on request. Luxury?…
CitizenM is super convenient for a trip into Boston to see a hockey game and a show! Located in the same complex as TD Garden and North Station, CitizenM made it super easy to get around to everywhere we needed to go.
I would definitely not recommend this hotel to anyone, plus no parking. There were two guys doing drugs on the first floor of the hotel right off the street sitting at the little tables. Where was the hotel security and the hotel didn’t seem to care about this going on.
My first time was absolutely perfect! Friend people, amazing amenities and a very efficient hotel room. All for a truly affordable price. You have to try it. You won't regret it. It is now my hotel of choice in Boston!
The room was clean, comfortable, affordable, great people, and great location. Literally steps from the train and the hockey game! Everything you need and nothing you don't. The view was amazing! Five stars, will definitely recommend!
Decided to travel solo and thought I should try this hotel out. It was a great choice on my half. I miss the giant bed so much 😢 Check in was easy and I love how there’s a separate elevator that goes to the rooms only accessible to people with a keycard, made me feel a little safer.
Rooms were made for younger, single and coupled people. No options were available for older individuals. The way the toilet and bath are situated were very non-private and discreet. There was also no in-room coffee, which required my needing to go to the lobby.
I loved being in this hotel. The view from the room through the panorama glass was magnificent and the style and interior design is like being in the Vitra Museum. The hotel is very central located and close to the sub, the airport and the inner city.
The small but very well appointed room felt like a warm nest to curl up in after a long work day. The room is technology-heavy and everything actually worked! Check-in was not overly intuitive for a 73yo business man but they have helpful friendly staff, which I appreciated. Great city view (I was on the 14th floor). Inviting lobby / activity area. I will stay again.
We stayed overnight for a Bruins game November 2022, This is an excellent location and value for price! Will definitely stay here again. Rooms are small but everything is perfectly in its place. Most importantly new and clean. Contactless check in and check out is the easiest that I have seen, but no worries....there is always someone there to help if needed! Casino 2 miles away, North End restaurants down the street and BRUINS next door! I would stay here again for a game or for an over night business trip. Breakfast buffet was great, fresh and hot and certainly a variety.