This is a dry hotel. No booze. None. No bar. No restaurant. It’s 9pm. This is a disaster. Avoid it at all costs. Seriously… pay more to stay anyplace else. I mean ANYPLACE. Staff is indifferent. And did I mention that it is a dry hotel?! No bar, restaurant or booze of any kind.
The hotel is clean and modern. The bed is a dream to sleep in. All staff was helpful and friendly. The valet parking service is exceedingly helpful. The hotel is located within walking distance of several attractions. The bedroom and bathroom are each of a roomy size. The shower was hot with good water pressure. We had breakfast in the grill twice over our 2 day stay. The food was well cooked and artfully presented. The wait staff was excellent. Coffee comes in a big pot kept at your table. Can’t wait to return!
The rooms are large and well equipped, the staff are excellent and the location is fantastic. But ... the rooms haven't been refurbished in quite a while, so stained carpets and marked up furniture is par for the course, the mattress sagged, and my room smelled vaguely old cigarette smoke when I checked in. One star off for that. The other star off is for the pathetic water pressure - honestly the shower is like standing under a dripping faucet.
Tony’s the best. Best customer service I have ever had. Made me feel welcome as soon as I got here. The hospitality is second to none. Marc at the hotel bar was great conversation and made the battery wharf a great experience! Long May Tony Reign
I made reservations for stay and had to cancel. I cancelled on Wednesday for a Friday stay. Provided 48 hour notice for 24 hour requirement. Cancelled through speaking to reservation staff, as you don’t have an option to cancel online. I received an email Saturday saying thank you for your stay and charged Monday. Requested refund but haven’t received any response after calling multiple times. Spoke to 4 different people in reservations saying they submitted Billing Dispute email/ticket . I spoke to the Front Desk Manager on Wednesday claiming no email or claim was ever sent or received. She said to call back Reservations again. Went in circles all week and spent a lot of time on hold waiting. Just horrible experience and a lot of time spent and wasted trying to get my money back.…
We stayed here twice, before and after our trip to Cape Cod. The first room was in building five which wasn't supposed to have a view, but we actually had a decent view of the harbor past one of the other building. It was also a really nice room. Comfortable and big. When we came back, we got an upgrade to a room in the main building and had a better view of the harbor. The room wasn't as big, but it was still nice. Everyone we met was super nice. No breakfast is really the only downside to this hotel. It's a bit pricey, but the location in the North End is awesome and the views were fantastic.
Reviews here seem all over the board. Our experience was pretty good. the room was clean with a nice water view. The location is the best part, it's very close to a lot of things and not hard to walk everywhere. We needed some more coffee pods but asked at the desk and they were provided. They do seem to be understaffed a bit and the restaurant wasn't very exciting but places to eat where plentiful. Would be happy to stay here again if in the area.
We enjoyed our stay at Battery Wharf. The only thing that wasn’t up to par was the service - not because the service wasn’t good, it just wasn’t often available. Room service wasn’t reachable, and the hotel was clearly understaffed. Standard for these times. We enjoyed our room though some lightbulbs weren’t working. Loved the amenities on sight like the Hamam spa.
Check in process clunky (both times I came to the desk, there was nobody there . This is a huge hotel multiple buildings.) and slow…. Then when we finally got our room, getting our bags was difficult. The front desk actually called us to ask us where our bags were.(bellman) Also water view enormously disappointing. It is mostly the back and dirty side of a building.
The Battery Wharf Hotel was a very nice hotel located right on the water in the North End. The hotel was modern, clean, and the staff was very friendly/helpful. The rooms were spacious, felt updated, and clean. The location is great and puts you walking distance to lots of great spots in the North End and even sights further South into the city.