The Inn At St Botolph
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99 Saint Botolph St, Boston, MA 02116-6404
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About
#29 of 96 hotels in Boston
Location
Cleanliness
Service
Value
Welcome to The Inn @ St. Botolph, a luxury boutique hotel located in the shadow of the Prudential Center. With a keen nod to its namesake, the patron saint of travelers, The Inn @ St. Botolph in Boston's historic Back Bay wraps a wealth of luxuries in a tidy and affordable package for discerning travelers. Like its sister hotel, the internationally acclaimed XV Beacon, The Inn @ St. Botolph offers understated contemporary interiors graced with traditional styling and comfort.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Business Centre with Internet Access
Massage
Baggage storage
Wifi
Coffee shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Residential Neighbourhood
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
116Restaurantswithin 0.5 km
33Attractionswithin 0.5 km
Contact
99 Saint Botolph St, Boston, MA 02116-6404
Getting there
PrudentialBoston T1 min
SymphonyBoston T6 min
629Reviews9Q+A100Room tips
Reviews
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I visited Boston with my husband and baby, the staff were super helpful and available for all questions prior to visit. They provided a crib. We felt VERY safe even during COVID, we barely saw anyone throughout our stay, it was super clean, we were so glad to have our own kitchenette. The location was great, quiet little neighborhood but very close /walkable to Boston landmarks and shops in case we needed anything. Loved it and would 100% stay there again.
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Date of stay: January 2021Trip type: Travelled with family
Helpful
I wish that I could give this hotel 2.5 stars, I was really torn between poor and average, but I think due to some customer service issues, I would have to come down on poor. There were good aspects of the stay, but overall, I could not really recommend this property in good conscience. The Good: There were a lot of factors that influenced us to choose this hotel. For one, I really loved the apartment-style feel of the one-bedroom suite. I loved having a separated living space from the bedroom, and also loved that the bedroom would not be right next to another person's bedroom. I also thought the kitchenette was charming, and outfitted (as promised) with cooking supplies and plates/utensils/etc. Also, the location was great, near many South End restaurants, but not too close to the hustle and bustle of Copley and Back Bay. I also thought (initially), the price was very fair. The Bad: This hotel could use just a bit of an update. There were a few elements that were a little dated or rough around the edges, which competed with the styling of the overall room. This was not too much of a damper on the trip, but just not the most aesthetically pleasing. Additionally, a huge problem was that at no point were we given or able to find any information about how to reach the front desk or what the hours were. We went based off of the information circulated online, but twice throughout this process (once when trying to book, which might have prevented the problem below in regards to fireplaces), we called before 10p and were directed straight to voicemail. Additionally, there was no in-room phone, and so when we had to call the front desk, we had to look up the phone number online to call. I think that if a hotel has non-standard staffing, then there should just be clarity about what that means for the establishment. The Ugly: These were the elements that really knocked this hotel down: 1. The Fireplaces: We booked this hotel specifically because they boasted about their rooms being outfitted with gas fireplaces. Unfortunately, nowhere was it mentioned that these fireplaces do not turn on until October 15th. Therefore, we ended up paying more for a room that we would not have booked at all if we had known about this. This should be made clear before booking, especially since the cancellation policy at this establishment is so rigid. This was a major disappointment for us. 2. The Customer Service: When we arrived, our bathroom had about half a roll of toilet paper and no back up. When we started to run out our second day, we attempted to call the front desk at around 8p. We were sent straight to voicemail, where we left a message hoping for a call back. We then ended up calling the sister hotel, XV Beacon, and were told that they would call us back with more information. Eventually, they did call us back, only to tell us that because of several changes in staffing, they did not have any staff contacts. They then put us on hold for several minutes, and then our line was transferred to a different line on which we were waiting as the phone rang constantly for several minutes. After hanging up, we received another call twenty minutes later, at which point we were given two contact numbers, and left another voicemail, to no response. We never received any response back from any customer service representative, which was pretty disappointing. 3. Water bug: At one point, I walked into our kitchenette and saw a water bug crawling on the wall. Not great. Overall...I mean, I would not recommend it, but it could work for some others, given that your expectations are reasonably managed and you don't mind that you may not be able to get through to any customer service reps.…
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Date of stay: October 2020
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
First I would like to say I have stayed at this hotel in 2018 and it was fantastic. I booked a room for September of 2020 to run the Boston Marathon. Due to Covid the race was cancelled and changed to a virtual Marathon. On May 28, 2020 I sent an email asking to cancel by room. Dustin Brown (Operations Manager) responded to my email on June 2, 2020 that my reservation has been cancelled and refunded in full. I still have not received my refund. I have been calling and emailing the hotel since June and I have been told they are behind due to Covid 19. Then the last I was told there was an issue with the Finance Department issuing the credit. On August 11, 2020 I called the hotel again and was told they can send me a check for the refund amount and they asked that I send my mailing address which I promptly did. I have not received my check yet. No one is responding to my emails now. All I know is this is a very poor way to manage a hotel. There is no excuse for not refunding my credit card. I will not stay at this hotel again and will most likely have to take the hotel to small claims court to get my money back. Beware…
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Date of stay: September 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
I had a very nice at this hotel during the COVID crisis. Considering that sanitation and cleanliness is always at the front of our minds these days, I found NO issue with the hotel going above and beyond to make sure that I was safe. I truly felt that I was in good hands the entire way through. When it comes to the actual room, I was nothing but please. The room was perfectly laid out, and it was honestly better than the bedroom at my house! The bathroom was very elegant, and the kitchen came fully stocked with plates and mugs. It is in a great location, right near Copley, Huntington, and Back Bay. I would definitely recommend this hotel to anyone who lies safety and convenience with a touch of royalty.
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Date of stay: August 2020Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Helpful
I booked this hotel knowing it said they had a 30 day cancelation policy for a full refund. I canceled 45 days before and they have not refunded my money. I've spoken with the manager, Laura, multiple times and I keep getting excuses as to why they won't issue me a refund. The credit card machine wasn't working, they switched credit card servers, the USPS~ all lame excuses. They took my money by credit card but I can't get a refund that way. Then they said I had to email them to ask for a refund. I did that and still nothing. Their customer service stinks.
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Date of stay: August 2020
Location
Cleanliness
Service
Room Tip: horrible customer service
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1 Helpful vote
Helpful
PRICE RANGE
US$217 - US$470 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the inn at st botolph hotel boston
LOCATION
United StatesMassachusettsBostonSymphony / Back Bay
NUMBER OF ROOMS
16
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Claim Your Listing Frequently Asked Questions about The Inn At St Botolph
Which popular attractions are close to The Inn At St Botolph?
Nearby attractions include Boston Symphony Orchestra (0.5 km), The Boston Pops (0.4 km), and The Mapparium (0.4 km).
What are some of the property amenities at The Inn At St Botolph?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at The Inn At St Botolph?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Inn At St Botolph?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to The Inn At St Botolph?
Conveniently located restaurants include The Capital Grille, SRV Restaurant, and Atlantic Fish Co.
Are there opportunities to exercise at The Inn At St Botolph?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Inn At St Botolph?
Yes, dry cleaning and self serve laundry are offered to guests.
Which languages are spoken by the staff at The Inn At St Botolph?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Inn At St Botolph?
Many travellers enjoy visiting Longfellow House Washington's Headquarters National Historic Site (5.1 km), The Printing Office of Edes & Gill (2.6 km), and Old North Church & Historic Site (3.2 km).
Is The Inn At St Botolph accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.