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The Westin St. Francis San Francisco on Union Square

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335 Powell Street Union Square, San Francisco, CA 94102-1804
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$332
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Traveller (652)
Room & Suite (374)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin St. Francis San Francisco on Union Square
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#99 of 252 hotels in San Francisco
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Timeless yet modern, The Westin St. Francis San Francisco on Union Square has been offering guests a warm welcome and an enriching, restorative stay since opening on March 21, 1904. With its turn-of-the-20th-century European style, our hotel in downtown San Francisco, CA, blends the elegance of oak-paneled restaurants and the stately grandeur of the lobby with a $45 million reinvention of the Landmark Building guest rooms, ushering in a new chapter for this storied destination. At this standout among San Francisco hotels on Union Square, you can host events in venues and ballrooms where the finest big bands once played. Recharge in elegant rooms, many featuring chandeliers and marble bathrooms, with modern touches like Heavenly® Beds and Enseo Smart TV systems. As the only hotel on Union Square, SF, it is close to the Financial District and Moscone Convention Center, and with cable cars just outside our front doors, we are at the intersection of the glorious past and vibrant present of this incredible city.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Paid public parking on-site
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Safe
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
English
866Reviews26Q+A100Room tips
Traveller rating
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Popular mentions
Koonho wrote a review 8 Jan
South Korea1 contribution1 helpful vote
This was second time at Westin Union Square. After long delay at Las Vegas due to Biden landing we were exhausted. Jinhee greeted us,with kindest smile and arranged great accommodation and welcome gift. We were right at home^^ Thank you Jinhee and Westin for hospitality.and eGer to enjoy every moment at St. Francis. 이번 여정중 친절하게 해주신 홍진희선생님 너무 감사드립니다. 앞으로도 westin에 자주 투숙할 마음을 갖걱 해주셔서 감사합니다!!!
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Date of stay: January 2022Trip type: Travelled on business
1 Helpful vote
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Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 1 week ago
thank you so much for the great review! We are happy to hear that Jinhee took such great care of you. Please come back and see us again!
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slchottie wrote a review Jul 2021
Salt Lake City, Utah35 contributions55 helpful votes
Hotel's Favourite
gorgeous rooms as expected with westin. customer service was fantastic (even as we get back to traveling after the pandemic). westin st francis is walking distance (or a short uber ride) from everywhere you want to visit in san francisco. our new fav hotel in san francisco.
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Date of stay: July 2021Trip type: Travelled with family
4 Helpful votes
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Response from Elaine Clancy, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 6 Aug 2021
we are happy to hear you had an amazing stay, enjoyed our great location and had excellent service! We look forward to seeing you again in the future!
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Adrienne M wrote a review Dec 2021
1 contribution
I have been coming here for over 40 years and it always exceeds my expectations. Don’t pay attention to other negative comments. The Square was extremely safe even after dark and walking back to hotel from Macys. There is such a wonderful array of eating establishment within a short walk from hotel no need for Uber. Staff was professional and courteous. Rooms wonderfully appointed and views of Square Christmas Tree and skating rink were perfect. I never stay anywhere else. It feels like a home away from home. The housekeeping staff were sweet and when they were out of conditioner the first time they made sure they sourced some and delivered two the next day.
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Date of stay: December 2021Trip type: Travelled solo
Room Tip: Go as soon as possible the packages are too good to resist
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Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 3 weeks ago
thank you for the review and feedback! We are happy to hear you enjoyed your stay and we appreciate that you have been coming back for 40 years. We will look forward to having you back again next year!
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Vscherba wrote a review Dec 2021
Half Moon Bay, California10 contributions4 helpful votes
Hotel itself is a historic landmark and nice rooms. We booked 3 rooms for a party here for us & our grown "kids". Check-in was at least 1/2 hour and longest we've ever experienced - with 2-3 clerks and long line [no idea why it took so long once up to window]. Our room was ready at 2:00 as we requested early check-in. My son & wife & kids arrived same time and their room not ready - we called and were told the current occupants of their room requested a "late check-out" of 4PM [normal check-out is 11AM [Huh?] and room would not be ready until after 4PM. FYI the hotel lobbby esp anywhere near elevators was absolutely freezing & no exaggeration [upper floors not as bad]. That nite our eldest son and wife had an issue in their room late evening and called front desk repeatedly who simply did not answer. Later after more calls a person at front desk answered & briefly answered his question partially before abruptly hanging up. In AM we went down for coffe and long line at cafe and very slow service - we walked to Starbuck's 2 blocks away. FYI - there is no room service available even though it states so on their web site - nor is their a microwave or robo-bar in rooms for snacks/drinks which we Later in AM I called down for bellman to bring up luggage cart as checking out & told no more bellman service appointments being taken [?] and that I'd have to go down to "luggage assistance" window next to garage and arrange. My wife and I carried our luggage and clothes on hangers via elevator & through lobby down to garage to retrieve car. The valet service advertised at $60 per nite on website turned out to be $80 on our credit card for each of our 3 vehicles or $240 for parking for 1-nite. Certainly the pandemic has caused the hospitality service industry to increase prices and possibly limited employees in some circumstances. Whatever the reason service was seriously lacking at The Westin St. Francis and we would not recommend this hotel at this time.
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: Overlooking Union Square and upper floors better
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Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 3 weeks ago
thank you for the review and feedback. This has been shared with the Operations team
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Creg B wrote a review Dec 2021
12 contributions2 helpful votes
Stayed here for 4 nights and had problems from check in, where the staff were chatting up airline staff for quite a while after they already had room keys and I was left waiting. I had intentionally registered with my Bonvoy membership only to be told that the “high speed” WiFi was $20\night and when asked about “regular” WiFi, I was told that only the high speed worked. I really believe that desk member flat out lied to my face. There was no motivation in helping the customer, just in moving on to the next. I have zero interest in booking with Marriott again after this. I realize that I’m just a number, but there is no reason to reward this attitude with future business. Finally, they should have an option to select or note that you don’t want towels or sheets washed each day as there is a drought in California. A bit tone deaf, IMHO.
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Date of stay: December 2021
Value
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1 Helpful vote
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Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 3 weeks ago
thank you for the review and feedback. We will share this with the Front Desk Managers
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PRICE RANGE
US$177 - US$521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin st. francis hotel san francisco, westin st francis, westin san francisco, westin hotel san francisco, san francisco westin
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square
NUMBER OF ROOMS
1195
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Frequently Asked Questions about The Westin St. Francis San Francisco on Union Square
Which popular attractions are close to The Westin St. Francis San Francisco on Union Square?
Nearby attractions include The Escape Game San Francisco (0.5 km), Marrakech Magic Theater (0.4 km), and San Francisco Urban Adventures (0.4 km).
What are some of the property amenities at The Westin St. Francis San Francisco on Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin St. Francis San Francisco on Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin St. Francis San Francisco on Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin St. Francis San Francisco on Union Square?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin St. Francis San Francisco on Union Square?
Conveniently located restaurants include Tacorea, Lapisara Eatery, and Fino Bar & Ristorante.
Are there opportunities to exercise at The Westin St. Francis San Francisco on Union Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Westin St. Francis San Francisco on Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin St. Francis San Francisco on Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin St. Francis San Francisco on Union Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.