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Holiday Inn San Francisco - Golden Gateway

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1500 Van Ness Avenue, San Francisco, CA 94109-4606
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (745)
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Panoramas (8)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 15/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn San Francisco - Golden Gateway
Updated 15/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#94 of 247 hotels in San Francisco
Location
Cleanliness
Service
Value
Take a video tour.The Holiday Inn Hotel San Francisco Golden Gateway is located in the center of San Francisco, just steps away from the historic California Cable Car turnaround. Located in lower Nob Hill, the Holiday Inn Hotel San Francisco Golden Gateway is near all major attractions: Golden Gate Bridge, Fisherman's Wharf , a few blocks from Union Square and Chinatown, and the hotel is less than 10 minutes from Moscone Convention Center and a couple blocks north of City Hall/Civic Center. The 26-story, 499 room Holiday Inn Hotel San Francisco Golden Gateway offers fantastic city and bay views. Our tastefully appointed guest rooms begin on the 6th floor of the hotel and all offer flat panel TVs and free wireless Internet access. Cafe' Marlette offers a daily buffet breakfast for quick and easy service, as well as a delicious a la carte menu. Interlude Bar & Grill is a casual bistro and sports bar, with pool tables, and large screen TVs. The Holiday Inn Hotel San Francisco Golden Gateway is the perfect location for business or pleasure in thecity by the bay.
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Room & Suite (346)346
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Vending machine
Car hire
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Outdoor pool
Heated pool
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, Spanish, Chinese, Filipino and 1 more

Location

Full view
96Great for walkers
Grade: 96 out of 100
165Restaurantswithin 0.5 km
30Attractionswithin 0.5 km
2207Reviews67Q+A100Room tips
Traveller rating
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Popular mentions
Lou G wrote a review 7 Jun
San Francisco, California2 contributions
Oh boy. Let's chalk up some of this to COVID challenges. Check in:. Hot slow mess. After an uneventful flight, a BART experience that keep me on the road edge of my seat, and a decent slog up to the hotel through SF's more colorful parts like Civic center. I was greeted by a kind gentlemen who didn't seem to be in any rush as the line grew from 2 to 7 and an airline crew. They needed help and it was just one guy who was in no rush and another who was looking overrun. After what seemed like an eternity I gpt my key cards. Hotel:. It's a holiday inn. So no one should expect the 4 seasons. Seeing the active cleaning and sterilizing was very comforting. However this poor place is beatup and needs attention. From the desk in the room, to the elevators, and the A/C it all needed work. It feels more comfort inn or mom and pop motel than a mid tier IHG brand hotel. Area: it's in an interesting intersection of neighborhoods. Pac Heights to the W/NW. Japantown to the SW. Polk Gulch / Tenderloin to the E/SE. And Russian hill/Lower polk to the North. Keep your guard up especially at night and for godsakes don't try to park your car on the street to save $40/night the broken glass and lost , whatever the crackhead took, won't be worth it. And trust me even if it's only 5 min don't take the risk. The crackheads lurk in the shadows. Bonus the California cable car starts right one the corner of this building (California and Van Ness) and there is a whole foods a block away for the health concious but frugal. IMHO California Cable car gives some of the best views, isn't as crowded and is a decent way to get from the hotel to the embarcadero. Room: as stated the furniture is a little worse for wear but if you get an east facing room on a high floor you will be treated to a view and sun. Lots on skin burning, melanoma enduring sun. So keep that in mind on day trips best close your blinds. And on hit days check your AC does make the cursed noise mine is making.
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Date of stay: June 2021Trip type: Travelled on business
Room Tip: Get a clipper card and load it up. Buses don't give change as I watched one poor tourist learn...
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Response from Inspire06829276436, General Manager at Holiday Inn San Francisco - Golden Gateway
Responded 1 week ago
Thank you for submitting your feedback with us, 733loug. We are always working as hard as we can to provide the most enjoyable of visits for our guests. We regret to hear that your experience with us was anything less than ideal. We will share these concerns with the appropriate members of our team so we may moving forward. We hope you plan on staying with us again soon as we'd love to improve your opinion of us.
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BaldAndHappy wrote a review Apr 2021
Washington DC, District of Columbia196 contributions71 helpful votes
Hotel's Favourite
What a great deal. This hotel is very reasonably priced, it well located for easy access to many SF highlights and most importantly, the views from the hotel are impressive. We slept with the curtains open from our 21st floor room so that we could wake up to sunrise over the water. Wow, impressive. We found the rates to be reasonable, the staff to be friendly (in general) and the location is great. There is a Whole Foods two blocks away and the best donuts west of the Mississippi are also two blocks away (and open 24 hours).
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Date of stay: March 2021
Rooms
Location
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Response from Inspire06829276436, General Manager at Holiday Inn San Francisco - Golden Gateway
Responded 14 Apr 2021
Thanks for the amazing review, BaldAndHappy! It's wonderful you enjoyed your time at Holiday Inn San Francisco Golden Gateway so much! We're delighted you appreciate our convenient location with its stunning views. We love sharing our breathtaking sights with our guests and your praise lets us know we're succeeding! We look forward to hosting you again soon for another excellent experience! Have a lovely day!
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corderoom wrote a review 5 Jun
15 contributions
In general, this is a very good hotel. It was spotless, the staff is most helpful (except for one lady over the phone). Wi-Fi worked excellently; the room was clean, and it was easy to book. Check-in is 3:00 p.m. However, the front desk lady checked-us-in upon arrival at noon without even having to ask for special accommodations. I booked two rooms, and the front desk lady took the initiative to assign the rooms next to each other for convenience. The rooms we got (10th floor) were quiet, the beds very comfortable. The rooms were not made during our 3-day stay, so if you need fresh towels or sheets, you have to ask for them. The rooms also featured a safe for your valuables, and closet with hangers, and a coffee/tea maker with disposable cups. The bathrooms were cleaned and offered your basic toiletries, and they are good quality too. Breakfast is not available at this time. However, there is a small snack store in the lobby. Prices are higher here. you can find pastries, coffee, yogurt, juices, soda, fruit, chips, chocolate bars). Two bottles of Evian water cost $14 USD. Rooms do not have bottled water like some other hotels, so plan accordingly. There is one CVS Pharmacy vending machine in the lobby area (next to the elevators) for your convenience. The machine featured your essential over-the-counter items, including condoms. The hotel is situated in a convenient location with a variety of restaurants within walking distance.
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Date of stay: May 2021
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Response from Inspire06829276436, General Manager at Holiday Inn San Francisco - Golden Gateway
Responded 1 week ago
Thank you for the wonderful review, corderoom! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Holiday Inn San Francisco Golden Gateway. Have a wonderful day!
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Gee wrote a review 1 Jun
1 contribution
Made a reservation to get the full package deal they offer with breakfast lunch and dinner included. Called to check on the reservation to find out that they no longer offer that deal. Yet it was on their website and I paid for it. Hotel room was very worn down. Called to make a pool reservation told me to come by front desk when I go suddenly there’s no room. Talk to Manager allows us to go in and there was literally no one in the pool. Pool area was dirty and had no pool towels. Took 30 minutes to have them brought up. One of our beds had dirty sheets. Good thing we had some blankets with us. Through out the night someone kept trying to come in our room. Called the front they said they would send security. No one ever checked in on the problem. Definitely regret staying at this hotel. Over priced and not worth it. Super unsatisfied!
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Date of stay: May 2021Trip type: Travelled with family
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Response from Inspire06829276436, General Manager at Holiday Inn San Francisco - Golden Gateway
Responded 2 weeks ago
We appreciate your feedback, Gee41095. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
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Maryglend C wrote a review Mar 2021
San Luis Obispo County, California59 contributions12 helpful votes
Very poor service. We are here for a medical procedure. We requested a handicap accessible room, apparently one is not available by our 3oclock check in time. Staff not very courteous or welcoming. Did not offer us a seat at the lobby, would let us check in and wait fir room to be cleaned. We’ve been waiting outside for 45minutes, after we’ve had a 4.5 hour drive. Very disappointed as our previous stay went fairly well. Just tried to check in again. Apparently room is still not ready for us. Asked us to wait, again 30 more minutes 🤦🏽‍♂️😡
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Date of stay: March 2021
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Response from Inspire06829276436, General Manager at Holiday Inn San Francisco - Golden Gateway
Responded 22 Mar 2021
We appreciate the feedback, Izzy. It's unfortunate your time with us has been less than ideal. We regret your challenges during check-in and that we couldn't exceed your expectations. We strive to provide all of our guests with the highest caliber service. Your feedback regarding our check-in system is much appreciated. We do hope you give us another opportunity to share a more positive experience with you soon.
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PRICE RANGE
US$129 - US$314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn san francisco golden gateway hotel san francisco, san francisco holiday inn
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Polk Gulch / Lower Nob Hill
NUMBER OF ROOMS
496
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Frequently Asked Questions about Holiday Inn San Francisco - Golden Gateway
Which popular attractions are close to Holiday Inn San Francisco - Golden Gateway?
Nearby attractions include Haas - Lilienthal House (0.5 km), Cinch Saloon (0.3 km), and Playland (0.1 km).
What are some of the property amenities at Holiday Inn San Francisco - Golden Gateway?
Some of the more popular amenities offered include free wifi, a pool, and room service.
Which room amenities are available at Holiday Inn San Francisco - Golden Gateway?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Holiday Inn San Francisco - Golden Gateway?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Holiday Inn San Francisco - Golden Gateway?
Conveniently located restaurants include Acquerello, Mymy, and Bob's Donuts & Pastry Shop.
Are there opportunities to exercise at Holiday Inn San Francisco - Golden Gateway?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Holiday Inn San Francisco - Golden Gateway?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn San Francisco - Golden Gateway offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn San Francisco - Golden Gateway?
The staff speaks multiple languages, including English, Spanish, Chinese, Japanese, and Filipino.
Are there any historical sites close to Holiday Inn San Francisco - Golden Gateway?
Many travellers enjoy visiting Alcatraz Island (4.1 km), Golden Gate Bridge (6.0 km), and City Lights Booksellers (1.6 km).