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About
#25 of 30 hotels in Lahaina
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GreenLeaders Bronze level
Pu‘u Keka‘a (Black Rock) sets the scene for 23 lush acres on Ka‘anapali Beach, the home to Sheraton Maui Resort & Spa. Our family resort in Lahaina, Maui, Hawaii features guest rooms and suites with gorgeous views of the ocean, many looking over our sister islands, Lanai and Molokai.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Snorkelling
Tennis court
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Paid internet
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Vending machine
Poolside bar
Kids club
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Ocean View
Languages Spoken
English
Location
81Good for walkers
Grade: 81 out of 100
18Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
2605 Kaanapali Parkway, Lahaina, Maui, HI 96761-1970
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I used the TripAdvisor reviews in addition to some personal suggestions and choose the Sheraton. Of the several resorts on this stretch of beach, the Sheraton has the hands-down best location. Because it's at the end of the beach, you have a lot less people walking by the beach side of the hotel. We chose the Moana oceanfront room which is a great choice if you want to be away from the hustle and bustle of the pool area and enjoy lots of peace and quiet from your balcony. Moana also offers separate and very convenient self parking (vs valet). Initially it can be very confusing to get to/from pool area but once you do it a few times, you get the lay of the land. Beaches are public and the hotel charges for lounge and umbrella rentals at beach ... and the rentals are only available until 4pm. The BEST thing to do is before you check in, go to Boss Frogs on Lahainaluna Rd (off Front St) in Lahaina and rent beach chairs and umbrella for the week ($25 per item for the week). You can also rent snorkeling gear. And because everything in Hawaii is so expensive, on your way from airport stop at Target, Walmart, or Costco (all close to airport) and buy some food, snacks, water, etc. for your room. Rooms have mini fridges and microwaves. We bought muffins and took them down to the lobby each morning where we bought coffee at the Sandbar. Enjoy Maui!!! …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: 1) Book a Moana oceanfront room for a quieter stay
2) Bring your own water bottle and/or other...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 1 week ago
Aloha stewartjf, Mahalo for your recent stay at the Sheraton Maui Resort & Spa. It is a pleasure to know how much you enjoyed our great location, thoughtful amenities, friendly service, and exceptional culinary offerings. We value your honest feedback as we are striving to enhance our guest experience on all levels. We enjoyed having you as our guest, and we hope to see you again on your next trip to Maui. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Ok, I’m not one of those people that complain really I’m not, read all my other reviews. I always try and find the bright side to everything, ALWAYS. The location, the snorkeling, beach, valet service were TOP NOTCH. The rest of it left much to be desired, please keep in mind that as you read this (for those interested anyway) we are Ambassador level. When we arrived we didn’t really get an upgrade. The one we were offered was a junior suite with a limited view on the opposite side of the hotel, so we turned it down. Was hoping for an upgrade to a suite on the B side (close to front desk and car) or to new tower overlooking black rock but instead it was an up charge of $350 a day on top of what we had already paid. So we kept our booked ocean view room. The room was not the greatest, typical hotel size with the carpet needing an update badly and the shower/bathtub combo quite tight with a soap/shampoo holder that we kept hitting our knees and elbows on. Sink and vanity area were nice. I’m not sure why but it was always VERY warm in our room so it caused us to leave the thermostat at 65. Something I don’t like to do (70/72 is usually adequate) because it (obviously) makes the AC turn on constantly. I’m going to chalk it up to the strong sun and reflective heat coming off the ocean. Our outdoor balcony was barely deep enough for both of us to stand outside, with only one chair provided because another would not have fit. Linens and towels were always nice and clean, but sheets were very stiff. Housekeeping staff was A+! At one point I asked for some champagne glasses at front desk for my bridal readying session and I couldn’t get any because the restaurants were closed (it was morning). I also had a pineapple my kids bought me that I wanted to cut up too so I asked for a steak knife and they told me all room service had was plastic ware. Like what??? I even offered to go down to the kitchen prep area myself ask the kitchen staff (even though I thought they should have offered). They told me THEY could cut the pineapple for a fee and they couldn’t help me with the glasses. When I told them we would just use the coffee cups in the room they made a call downstairs and asked me come back to the front desk in 10 mins. Got the glasses and ended up using a kitchen knife from a friend at a condo rental. The included continental breakfast was a joke. Yogurt, granola, banana bread and maybe cereal. For $15 more you could get buffet which included fruit, meats, breads and omelettes ($36 without status) but the food was just ok, nothing to brag about. Lunch was not great either, your typical poolside fare, frozen fried food. Dinner was actually the only place they did well, there was a fish 3 ways dish that was very good. After all of this though, we ended up eating breakfast at next door Hui Hui which was AMAZING. Highly, HIGHLY recommend!! Professional service and food, we went back for breakfast 3 times and ate dinner there once. SO GOOD. We also bought snacks for lunch at Safeway instead as those were better options for us. We did attempt to eat them at a table by the pool and while I wasn’t super sure if we could, we did order drinks while we were seated there. There were signs that said no outside food but those signs were in the cabanas. Our waiter did end up telling us that we couldn’t eat our snacks there, which was fine but what he failed to tell us was that there were tables right on the other side of the bar on the grass where we could eat them. And just to be clear, this was is no way an attempt to be cheap, if the food options had been better we totally would have ordered from the menus. We had 3 rooms at this hotel so cheap flew out the window months ago. Ocean is pretty rough at times so please be careful with your children and older relatives, snorkeling was good but not the best we’ve done. 2 turtles seem to frequent this area and we did get to see some octopus. The cliff jump is not super high either and my 57 year old husband did just fine jumping off. The beach is GORGEOUS, clear and cool. Plenty of room to spread out. Pool was also top notch at this resort as was the staff. Seats do go early so make sure you reserve your chairs. They had some nice plush shaded chairs for $60 and personally I think they’re worth it. All in all ok, just not what you expect for Ambassador level and when the Westin is 2 hotels over. What we should have done and will do next time is book at the Westin, I think it would have been a nicer experience for us as status members.…
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Building B is close to lobby and valet/self-park. Recommend rental of chaises and large cabana.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 1 week ago
Aloha Marissa S, Mahalo for being a valued Marriott Bonvoy Ambassador Elite member and for taking the time to write your review. We appreciate all of your feedback, the positive, and the things you would change. We are truly sorry for lacking in certain areas as you mentioned, and we will share your comments with the appropriate individuals to prevent such instances from recurring and that we are well-poised to serve you in the future. We never want our loyal guests to leave with a contrary opinion, and we are grateful for all the feedback that helps us improve our guest experience in all areas of our hotel. We hope to have another chance to provide a better experience in the future. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a bad start to our vacation when we arrived at this hotel. We had reserved and paid for an Ocean Front Room, as in NOT an ocean view or garden view room. We arrived late at night the front desk confirmed we reserved an Ocean Front room and assigned us a room in building 3, second floor. Although it was dark we looked out the window to make sure we got the right room. What we saw was the vast garden in front of our suite with a row of pool cabanas and i knew the pool was behind that and far off in the distance would be the ocean. I knew in daylight best case is to see a sliver of ocean from that room. We phoned the front desk and she kept insisting that it was an ocean front room. After insisted she agreed we would be moved to building 4 the next day. Finally we got room 4509 which definitely was what we paid for. In the morning before we moved, daylight confirmed we could only see a sliver of ocean off in the far distance from that room. I am upset with this hotel's dishonesty and will not stay here again because i don't want to risk paying a premium for a premium room and not getting it. I am kicking myself for not asking for a reduced rate for our first night's stay. The rest of the stay was pleasant. Staff were great, pool and beach were so nice and location is great. But I just can't see taking the risk of returning. …
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 1 week ago
Aloha baileyman, Mahalo for your detailed evaluation. We are disappointed to see your overall rating and know we could not meet all of your expectations. We sincerely regret the disappointment you had with the room initially allocated to you and that you felt your concern was not handled appropriately. While we are glad the rest of your stay was pleasant as we could assist you later on and that you liked our ideal beach location, we are once again sorry for what transpired. Your understanding and patience are appreciated, and we hope you will change your mind about us. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Sheraton grounds are far and away the most beautiful of any resort in the Kaanapali Coast area; so much so that locals and other hotel guests are sneaking into the pool–and the Sheraton has to solve that. There seemed to be just one big, athletic guy with a white beard doing his best to address it all alone. The pool and hottub were still beautiful and fun, the grounds were immaculate, the views from various points on the property are strategic and stunning. The location is great. You can stroll the Kaanapali beach to great ocean-front restaurants and the upscale shops in Whaler's Village. If you snorkel, the Sheraton Maui is perfect. The resort in built into the Black Rock point which is itself a great snorkel spot. My wife and I snorkeled there daily and never left without seeing green sea turtles. Honoloa Bay is a very easy drive and magnificent snorkeling. If you don't want to drive, Catamaran tours based in the Kaanapali bay will pick you up on the beach–literally–and take you to various spots, including Molokini Crater. We used "Teralani Sailing" and had a great time with them. The staff at the Sheraton were all friendly, responsive and professional. (Beware the “free gift” offer. It’s just a Marriott sales pitch and a couple of tote bags.) You're also just minutes from Lahaina, which is a great evening spot. As the grounds are quite expansive, depending on where your room is, you may find yourself doing a lot of walking. We enjoyed this too, but if you have a problem with walking you should choose a central room and stay away from building 6. For morning coffee, there's a Starbucks near the lobby that opens early. There's also a DIY coffee station in the room and a mini-fridge. My own coffee solution was to buy a bag of pure kona coffee from the ABC store in Whaler's Village and a filter/funnel and make it myself. The hotel restaurant, “Coral Sea” seemed to be closed most evenings we were there, but we were exploring other restaurants along the beach anyway. This was our first time in Maui, and we'll definitely go back for the island itself and specifically for the Sheraton there. Absolutely loved both.…
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Date of stay: May 2023
Cleanliness
Service
Sleep Quality
Room Tip: Building 6 has its own parking lot but longer walks.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
I paid for a premium room so when we checked in, I asked about it and the gal gave me a little smile and said "Oh, we have one of our best rooms for you." I was hoping that it was not lip service but when the bellman helped us to our room, he said "You have one of our nicest rooms." Boy, they were not kidding, we had a standard king room but with two lanai's and a close up view of Black Rock and all of Ka'anapali Beach/ocean. It was spectacular. I was thinking of staying at Ka'anapali Beach Hotel because it was smaller, but I'm so glad we chose the Sheraton!! This property has everything there is to offer! A spectacular pool that winds around the whole property, the largest beach, the best snorkeling right on their beach, and fabulous views. We snorkeled almost every day and was up close to a lot of turtles and fish. The turtles come in at knee deep! Rental for two chairs and an umbrella was $100/day so we only did this a few days and the other days we relaxed by the pool but still had a beach view. We were in room 4510 and basically took the elevator down and the pool/beach were a few steps away. We did have a long walk to the parking garage, but that was worth our room location. The room itself was great with two sliding doors for each lanai. The room was nice as was the bathroom. The only minor complaint (and I wouldn't even call it that) was that there was limited drawer space in the room, but we made due. We did have several issues; one being that our safe didn't work. No problem, they came immediately and brought a new one. We also had an issue with the lock on our door (room key would not work). They came immediately and put a whole new lock on the door. I also had issues with our air conditioner when it would lock up (happened twice) and again, they came immediately to fix it - both very late at night. Everyone was friendly and accommodating. The pool service was great and the food was really good. This property also has laundry facilities (coin operated). We were there for 7 nights and celebrating our anniversary. Within 10 minutes of check-in they knocked on our door with Champagne and two glasses. If you want to stay in the Ka'anapali area, I highly recommend this property. We had such a nice time. Oh, and just a short walk to Whalers Village for shopping and restaurants.…
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 2 weeks ago
Aloha P8519SZsharonk, Mahalo for your kind words about our hotel. We are delighted to know that you had an excellent stay. We are particularly glad your room provided the comforts you expected and that you enjoyed our upscale accommodations as well as the stunning views. We are also happy you enjoyed our thoughtful amenities, the excellent service you received from our associates, and our perfect location. Mahalo once more for celebrating your anniversary with us and recommending us to future guests. We look forward to welcoming you both again at Sheraton Maui Resort & Spa and wish you all the best with your travels. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was pretty disappointed with the Service at the Sheraton. The woman who checked us in was very abrupt and not all that helpful, she basically phoned it in. My husband is a Titanium Bonvoy Member and we felt like we were checking into the Motel 6. The Grounds are AMAZING, absolutely Beautiful. Can't say enough nice things about the grounds, pool and Beach. Our room which was Ocean Front was plain and very worn. Desperately needs new carpet. The Shower/tub was so small we could barely shower. And the worst part is there was someone smoking both Cigarettes and Pot, we would immediately close our door but it didn't matter, it was coming through the vent system. We'd would wake to the smells in the middle of the night. Just as bad as the ventilation system was housekeeping. We would leave our room at 8am and not return until 3pm and our room was never cleaned. We'd call and let the front desk know and day after day, they seemed annoyed with us. We needed towels, this was not a priority to them. The Valet people were very helpful and accommodating as were the people working in the Bars and restaurants. …
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 3 weeks ago
Aloha bzytraveler63, Mahalo for your loyalty to our brand and for taking the time to write a review. We are very sorry for the negative experience you had at the time of check-in and for not meeting your expectations with our accommodations. We always strive to ensure that our guests leave Maui with positive memories of their experience, so we will share your observations with our associates to improve upon these areas. We also regret the inconvenience caused to you due to other guests and apologize for our housekeeping team not being responsive to your needs. This will be addressed, and we will use your critique to ensure it does not happen again. Mahalo for your patience and your feedback. We look forward to welcoming you back soon. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the property!! But what we loved most of all was the front end manager EMEI!! She was very accommodating. We had a small snag in our reservations and she helped us. She could have dug her heels and not helped but this was a start to such a pleasant experience. We will come back. Her aloha made us feel welcomed. The property was beautiful. Loved the view of black rock. Thank you EMEI! We will come back!!!
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed here for four days, and our experience was nothing short of amazing. Although slightly dated, the rooms were clean. The resort had amazing amenities too - the pool was spectacular! Multiple restaurants within the resorts and all of them were good. The bar overlooking the beach/sunset was amazing. We also attended the luau organized by Sheraton, and it was very entertaining. All personnel - front desk to bellman were highly effective and friendly. Would stay here again!
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 26 Apr 2023
Aloha vittalkamath, Mahalo for choosing to stay with us and for sharing your review online. It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. We are delighted to know our exceptional service, convenient location, and delicious dining options exceeded your expectations. It was our pleasure to accommodate you at Sheraton Maui Resort & Spa, and we look forward to seeing you again soon. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked reservations through Amex travel online vacations package. Specifically booked ocean view king bedroom. However, at check in we were given a room in tower 2 on the second floor with the view of pool house. Front desk said because we booked through third party there were no alternatives! We were forced to upgrade to “Deluxe Ocean view” in tower4. This is Deceitful practice. I called Amex without much help. Of course there is parking fees+ resort fees+ taxes+ microwave fee+ umbrella and chair fee+ cabana fees +pricy food + gratuities.. the list goes on. We expected these fees as this seems to be a common practice these days. People travel from all over the world to experience Hawaiian culture and relax and unfortunately this management has turned into a deceitful fleecing and leaching practices. It’s a large property, the property grounds and pool is great. There are water fill stations. and complimentary sunscreen dispenser. Beach is fantastic. Location is reasonably close to village with a nice walk way connecting through other properties. We took our stroller for the little one and it was nice to walk around to near by restaurants and shops at the village. Room itself is average, bathroom is clean and has good water pressure with a tub. Dining is pricy but our experience overall has been good there is waiting for breakfast. We felt it was worth it. Kids eat free. Yet to try other attractions and offerings at the Hotel and few more days to try them. Will update later. Tip: Booking directly through Marriott may be a better option and understanding where on the property and what type of room you have booked might give a better experience. Although there is no guarantee if the local management will fleece them too with their deceitful practice. Room is average.…
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 5 weeks ago
Aloha Sightseer43390870268, Mahalo for choosing to stay with us. We are glad that you overall are having a pleasant time with us and we appreciate you mentioning our convenient location and various amenities. It is always exciting to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We apologize for not meeting your expectations and providing you with the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We also regret your disappointment with the charges and our front desk is available 24/7 to resolve all your queries. Please feel free to reach out to them during your time with us. We hope you have a fantastic stay with us. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The facility was first rate, the food was great and the friendly staff met any requests for services or information. Although this facility is not inexpensive, we highly recommend it and would definitely stay here again on a future trip.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
US$678 - US$893 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maui hotel lahaina, sheraton maui resort and spa, maui sheraton, sheraton lahaina, lahaina sheraton
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
508
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Claim Your ListingSHERATON MAUI RESORT & SPA - Updated 2023 Prices & Reviews (Lahaina, HI)
Frequently Asked Questions about Sheraton Maui Resort & Spa
Which popular attractions are close to Sheraton Maui Resort & Spa?
Nearby attractions include Ka'anapali Beach (0.2 km), The Spa at Black Rock (0.07 km), and Maui Nui Luau at Black Rock (0.1 km).
What are some of the property amenities at Sheraton Maui Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Maui Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Maui Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Maui Resort & Spa?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Maui Resort & Spa?
Conveniently located restaurants include Round Table Pizza, Cliff Dive Grill, and Huihui - A Beachfront Restaurant.
Are there opportunities to exercise at Sheraton Maui Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sheraton Maui Resort & Spa have an airport shuttle?
Yes, Sheraton Maui Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Maui Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Maui Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Maui Resort & Spa?
Many travellers enjoy visiting Old Lahaina Courthouse (5.4 km), Lahaina Jodo Mission (4.9 km), and Wo Hing Temple Museum (5.7 km).