Rose at the front desk was very nice and helpful. The rest of the staff were pleasant whenever I encountered them. The room could have used a little work, some of the blinds were bent and the front door lock was sticky.
Maui Hill has very nice accommodations. The location is perfect for walks in the morning with easy access to the beach and excellent for watching the sunset each evening. The staff is friendly and the the GM Dennis hosts a Mai Tai pool event with music one night a week. This is our favorite place to stay when visiting Maui!
My wife and I, and my sister-in-law and brother-in-law, stayed a week at the Aston Maui Hill Resort in February, 2023. We had the privilege of staying in Unit 13, a two bedroom condo and it was perfect! First off...we are RCI members and used our timeshare membership to trade for the condo. Due to trading through RCI, sometimes we feel like we get units that are not the greatest in the resorts but hey, we deal with it. NOT THIS TIME! The unit assigned was gorgeous and had a wonderful view of the ocean, mountains and the immaculate grounds. The condo was spotless and well stocked, making cooking in our unit easy. The two issues we had...the TV in the master bedroom did not work correctly when we got there and the washing machine would not spin water out on our first load of towels. Both times that I called the office, there were men knocking within minutes to fix the issues. The tv was a simple as unplugging and plugging it back in (I should have thought of that myself before calling!). The manager, Mr.Costa, called personally to apologize for the inconvenience of the washer not working correctly and it was quickly replaced with a different unit. We really can't give a high enough review for Aston Maui Hill Resort, Mr. Costa, and the staff. Our hope is that we get lucky enough a unit will become available next February when we go back! Again, Thank you Mr. Costa for a great week and GO CHIEFS! :)…
Terrible experience. Property under run and overpriced. Carpets not vacuumed with prior guest hair getting in between your toes, dirty clothing from prior guests left in the drawers, kitchen cabinets filthy, only some dishes were cleaned. No coffee pot for coffee maker. Balconies covered with old carpets, stay wet for few days after larger rains. Balcony chairs with plastic stripes don’t invite for outside use. Batteries for fire alarms are not checked on regular basis. No proper recycling. Benches outside are only provided for smokers next to garbage collection. You may receive Welcome basket. Be aware that bag of nuts maybe old and smelly. Personnel is nice and tries to deal with issues but they are probably underpaid.
We stayed with 7 people in a 3-bedroom unit and it was perfect for our needs. The staff is so welcoming and friendly. Honestly wouldn’t have changed a thing. We enjoyed the pool and the easy walk to the beach across the street. Having 3 bathrooms was fabulous so we could all quickly cleanup after a day at the beach. All in all a really great trip for our family. The manager even helped us with a late checkout on our last day. We would definitely stay here again!
We arrived on Maui and our first night was spent in a very low class place (We booked a condo and got a run down motel room with no amenities). When I researched a few places, most were booked or very out of our price range. I ended up calling Maui Hill. The desk staff person told me she didn't see anything available, but transfered me to the manager, Dennis. I left a message for him and got a prompt call back. He was able to find us a great spacious 1 bedroom condo for the rest of our stay. His sprinkle of pixie dust worked like magic! I really appreciated Maui Hill and Dennis for being able to accommodate us. Saved our vacation! Thank you!
Dennis and his staff outdid themselves again! We can’t thank them enough. This is an amazing property in the perfect location! Close to beautiful beaches and great restaurants. You can walk to so many of them. This was our fifth trip to the Aston Maui and while we just left, we are already looking forward to going back!
Our suite was very spacious and had a wonderful view of the coastline. The staff was very friendly and helpful when we checked in (quite late). If you're looking for a good location at a reasonable price, highly recommend.
Good place to stay in Maui, very friendly Staff and very nice enviroment. The hotel have parking without extra cost and it is not very crowded . The apartment are a little bit old but all is in good shape.
The reviews are misleading. The unit we were places in was run down, unclean, outdated, not kept up. Furniture was falling apart (snagged clothes with exposed nails). The carpet was stained. The rooms were stuffy and smelled of mildew. We were unhappy and changed our 5 night reservation to only 1 night after a long day of travel and a late-night arrival. The manager offered to switch us to a different suite but it was clear to us that the entire property left much to be desired. Moved elsewhere on the island to a Westin that was luxurious and clean... and cheaper per night than the Astin Hill would have been. I am sorry it was not a good fit. It is simply in need of a serious renovation and deep cleaning. Not acceptable at all.
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