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Holiday Inn & Suites La Crosse - Downtown, an IHG hotel

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200 Pearl St, La Crosse, WI 54601-3216
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (34)
Room & Suite (29)
Dining (6)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 20 hotels in La Crosse
Location
Cleanliness
Service
Value
Welcome to The Holiday Inn Hotel & Suites - LaCrosse. We are proud to offer a non-smoking environment in all our guest rooms. A great night's sleep is ensured on our new Simmons Plush Beautyrest World Class mattresses in our NEWLY RENOVATED hotel. The Holiday Inn Hotel & Suites is located 1 block east of the Mississippi River, in the heart of historic downtown La Crosse. The Holiday Inn Hotel & Suites has 114 rooms with free high-speed wireless Internet access, and 27 inch TVs with over 70 cable channels. The Holiday Inn Hotel & Suites - LaCrosse, offers its guests an indoor pool, over-sized whirlpool, fitness center, guest laundry service, and complimentary shuttle service to and from transportation centers & clinics. The hotel also has a lobby business center with wireless Internet access, PC, printer and FAX machine, as well as a 500 sq. ft. meeting room located just off the hotel lobby. Burger Fusion is the Holiday Inn Hotel & Suites' unique restaurant and lounge; open for breakfast, lunch & dinner, Burger Fusion features gourmet burgers & grilled cheese, as well as shakes. The La Crosse Convention Center directly across the street offers a connecting skywalk. Major medical centers & colleges, Trane Co., City Brewery & our own Oktoberfest, make La Crosse a great destination.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Vending machine
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
308Reviews1Q+A43Room tips
Traveller rating
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Popular mentions
Juslookatit wrote a review Oct 2021
Wausau, Wisconsin2 contributions
+1
I am high-performance insulation contractor and building science fanatic so I am very aware of issues when they are present and I am commonly hired by others to diagnose issues like these. I was travelling with my wife and 3 boys under 8 years old. This place is bad. SEE PICS. Room 423 needs to be immediately taken out of service, and all finishes, furniture, and wall surfaces need to be replaced. It is a very active mold environment. Upon entry into the room, you are immediately hit with a terrible odor. What is that, you say, is that dirty socks or wet dog. This isn't a little odor, it's punch you straight in the nose odor. You also get hit with insane humidity levels in the room. Has anyone ever dreamed of living in a petri dish? This is your chance. Go ahead, take a few more steps in and feel the wet carpet soak into your socks. Mmm, so soothing. The humidity is so high that the bedding feels wet. It is hard to explain how bad this was. I did a very brief inspection of the room and observed enough water damage and active mold, that I had seen enough. I immediately went down to the front desk and asked for a different room due to unsanitary, unhealthy conditions. I was told that the hotel is sold out and they don't have any other rooms available. It was 8pm, I said I can't be the last person to check-in and someone else will need to take that room because I can't have my children in that room. He said that I was the last one, but by this time, my trust in this guy had fizzled. As I was walking away, he offered me a commercial-sized bottle of Febreze. I almost laughed because I thought it was a joke but he was serious. I thought about it for a second and decided I better accept the offer because I needed to keep all options open at this point. I returned to the room with my trophy of a 32oz Febreze bottle. My wife couldn't find the humor in it. I immediately began looking for other hotels. There was literally nothing available within 60 miles. Soccer tournaments, weddings, and who-knows-what-else jammed up every room in La Crosse and neighboring communities that weekend. I checked AirBnB, VRBO, Expedia, Priceline, Kayak, TA, EVERYTHING, but no options. Panic was setting in. My options were disappearing by the minute. I'm thinking "I can't have my family stay in this room for two days". I honestly started considering booking a room 60 miles away. This was that bad. After pacing around, identifying additional problems with the room, looking at my kids coloring wondering if I'm jeopardizing their health, watching the fear in my wife's eyes that we are going to be stuck here, I decided I'm heading back down to the desk and I'm not going to be friendly this time, this is life-or death this time. The guy at the front desk could see my attitude has changed since our last visit. I blatantly told him that my family is not staying in that room and he needs to figure something out. He said he'd call his manager. I waited for 15-minutes in the lobby and he returned. He gave me a new set of room keys. Not sure how a room miraculously opened up but I didn't ask. He offered some free snacks from the snack bar in the lobby. I declined. I returned to the room and told my wife I got a new room. Her eyes lit up like I had just bought her a private jet. We moved to the new room. It was much better. I wouldn't say great, but survivable, dry, and lacked the pitiful odor. My family doesn't have unrealistic expectations. We don't expect perfection. We can handle adversity. But this was next level. The fact that this hotel books out every weekend, at rates above $250/night demands that some of the lofty profits return to the hotel rooms, so that occupants have a clean, healthy environment to house their families. This is where this place fails. It's gross and some major rehab is required, but their attitude is that they are booking out every weekend as-is, so why make improvements. PLEASE STAY ELSEWHERE. SOME ROOMS ARE OK BUT SOME SHOULD BE CONDEMNED. DON"T PLAY RUSSIAN ROULETTE WITH YOUR FAMILIES HEALTH. I honestly think that a local health inspector needs to evaluate this property to ensure that it can remain open. Holiday Inn Corporate, if you see this, please take notice. This place is not abiding by your requirements. It's obviously making you money, but making you look bad in the process. I will definitely be looking for alternatives to Holiday Inn's for the foreseeable future.
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Date of stay: October 2021
Value
Service
Sleep Quality
Room Tip: Stay away from room 423 and likely many others.
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pdiddy1 wrote a review Sep 2021
La Crosse, Wisconsin1 contribution1 helpful vote
Horrible customer experience. I had brought up a complaint to the staff and they took my number stating that I would get a return call from a manger. After (5) days without hearing anything I called and ask to speak to a manager who was very rude and disrespectful. He laughed when I told him about my poor customer experience with his hotel and he said that “because we’re across the street from the civic center, we have more business than we can handle”. Extremely rude and disrespectful behavior from a manager. I will never stay at any holiday Inn properties in La Crosse, WI again. A well deserved one star rating.
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Date of stay: July 2021Trip type: Travelled with family
1 Helpful vote
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Julie W wrote a review Feb 2021
1 contribution1 helpful vote
While the room was clean and comfortable the hotel should have more staff on site at night to control the crowds of drunks in the hall. There was shouting, swearing and banging by a large group of college age students from midnight to 3 in the morning. Staff (singular as only one person was on site) asked them to be quiet on five occasions which only worked for a few minutes and then it would start again. At times the ruckus went on for half an hour at a time before they were asked to be quiet. We complained to the front desk with no success. In the morning the staff could be heard complaining about the mess they made and the puke they had to clean up. They should have been sent packing so that other customers night was not ruined.
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Date of stay: February 2021
Value
Service
Sleep Quality
Room Tip: Do not recommend this hotel on a weekend if you are wanting any sleep at night
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1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Responded 8 Mar 2021
Hi wiersjul, Thank you for taking the time to share your review with us and choosing our hotel for your recent trip. I am happy you recognize the cleanliness standards and comfort of our guest rooms. We take pride in offering great hospitality and relaxing accommodations to all of our guests. I am sorry to learn that your recent visit fell below expectations due to the issues with the noise levels and the level of help you received. You can depend on us to serving our guests better. Kindly know that I have shared your comments with the hotel management as a reference in managing tasks to better the guest experience we offer. Your feedback and visit are highly valued. I hope you will give us a chance to prove our dedication to customer satisfaction. Warmest regards, Zel N. Case Manager IHGService
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karen k wrote a review Feb 2021
1 contribution
this is absolutely outrageous the floor was wet i will not stand for wet floors. bathrooms where filthy rust was everywhere. smelt like dead dog, they allow pets when i’m am ALERGIC. 1/5 do not recommend
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Date of stay: January 2021Trip type: Travelled on business
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Response from IHG Service, Owner at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Responded 4 Mar 2021
Hello X6526GOkarenk, I humbly apologize for the issues you encountered with the presence of pets in our establishment. Our hotel is pet friendly and dogs are allowed up to 50 pounds. I have forwarded your concerns about the wet floors, the rust in the bathrooms, and the smell in certain areas. I have also sent you a PM to discuss this a bit further. Thank you so much for making us your choice. We hope we can get another chance to host you in the future and show you all the changes and improvements based on your feedback. Stay safe and healthy in the meantime! Alejandro G. Case Manager IHGService
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MisterBrick wrote a review Sep 2020
Cloquet, Minnesota262 contributions95 helpful votes
Fantastic price! Loved the location - loved the suite, nice and roomy - fabulous bed and pillows! - loved the pool and hot tub - giant hot tub - loved the bar/restaurant in the hotel - walking distance to bars and restaurants and only about a block off the river. We will be back!
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Date of stay: September 2020
Value
Location
Service
Room Tip: Get a suite - worth the extra few dollars for the extra space!
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PRICE RANGE
US$94 - US$230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn la crosse hotel la crosse, la crosse holiday inn
LOCATION
United StatesWisconsinLa Crosse
NUMBER OF ROOMS
114
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Frequently Asked Questions about Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Which popular attractions are close to Holiday Inn & Suites La Crosse - Downtown, an IHG hotel?
Nearby attractions include The Great Escape of La Crosse (0.2 km), Riverside Park (0.5 km), and Children's Museum of La Crosse (0.4 km).
What are some of the property amenities at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites La Crosse - Downtown, an IHG hotel?
Conveniently located restaurants include Lovechild, Pearl Ice Cream Parlor, and Waterfront Restaurant and Tavern.
Are there opportunities to exercise at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn & Suites La Crosse - Downtown, an IHG hotel have airport transportation?
Yes, Holiday Inn & Suites La Crosse - Downtown, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Holiday Inn & Suites La Crosse - Downtown, an IHG hotel located near the city centre?
Yes, it is 0.2 km away from the centre of La Crosse.
Are any cleaning services offered at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.