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SureStay Plus Hotel by Best Western Black River Falls

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600 Oasis Rd, Black River Falls, WI 54615-5468
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (77)
Room & Suite (66)
Dining (5)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 6 hotels in Black River Falls
Location
Cleanliness
Service
Value
Located in beautiful Black River Falls, Wisconsin, the full-service SureStay Plus Hotel by Best Western Black River Falls is conveniently located near many recreational sites including Lake Arbutus, Lake Wazee, Bruce Mound Winter Sports Area, and Jackson County Forest which offers some of the best ATV and snowmobile trails in Wisconsin. As our guest, you can enjoy direct access to trails from our property.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Banquet room
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Breakfast buffet
Meeting rooms
Non-smoking hotel
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
703Reviews1Q+A5Room tips
Traveller rating
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Popular mentions
Dianne W wrote a review 8 Nov
Maxwell, Iowa1 contribution
2 tour buses were there people smoking everywhere staff did nothing. People coming in middle of the night yelling, laughing, music blaring again nothing done. Hotel caught on fire at 1:00 am everyone sent outside understandably but 35 degrees for 2 hours nothing done to assist customers some had no shoes coats some had babies it was terrible we were not given any updates on what was happening. When I asked for a refund was told no ! Asked for what !!!I never write reviews but I can’t believe nothing was done for any of it and no refund offered !!!!!!
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Review collected in partnership with Best Western
Date of stay: November 2021Trip type: Travelled as a couple
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Response from Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls
Responded 2 weeks ago
We appreciate your feedback. Please accept our apologies - one of our guest laundry room dryers caught fire, but this was quickly doused with a water can by the amazing Black River Falls Fire & Rescue Department! https://www.facebook.com/BlackRiverFallsFireDept All our valued guests, including the guest with her child, were safe and waited in the lobby until the fire department cleared any residual smoke and gave clearance to reenter rooms. Our staff members were present to assist and answer any enquiries and we apologize once again for the inconvenience. Please call Lindsey, AGM, directly at 715-284-9471, Option 0. Thank you!
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Todd F wrote a review Jun 2021
Burnsville, Minnesota203 contributions97 helpful votes
Hotel's Favourite
Unique hotel near casino and ATV trails. The staff welcome you and check you in quickly. The buildng is solid...so very quiet. It's a unique place...glad we stayed here. Breakfast includes hot items. Near Perkins which was above average. Frienfly staff.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls
Responded 8 Jun 2021
Thank you for your kind words. Our team works hard to ensure your stay is excellent and we appreciate you recognizing our efforts. We look forward to seeing you again soon!
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ourmisc wrote a review Oct 2021
1 contribution
Bad all around experience . .price way to high for room condition, amenities . . unknowledgeable and crabby management, many things broken in room and bath, mold growling in plain site in bath room, very, very loud music in (nice) bar and sitting (nice) area causing us not to have to leave site and go elsewhere for our drinks and food . . main reason we stayed was cuz of bar / food area so we didn't have to leave site.
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
Rooms
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Sleep Quality
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Response from Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls
Responded 4 weeks ago
I am sorry for your experience and that we were not able to meet your needs. If I may ask what room you stayed in so I can go over this with my Maintenance and Housekeeping. As for the music played in the bar that is on a machine payed for by customers and I can't turn there music off that had been payed for. Once again I am sorry for your experience and hope we can better meet your needs in the future. Thank you. Lindsey Crosby A.G.M SureStay Plus BestWestern
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Stephani K wrote a review Oct 2021
2 contributions
We stayed for 3 nights. Thursday- Sunday morning. The first night there was an odd smell, but I couldn't place it. Then we got random whiffs of a urine-like smell. Our shower had no hot water. I assumed it was from so many guests using it. Didn't work the next night either. We didn't have one of the door hangers that asks for privacy. No problem, I thought if I didn't hang out a privacy sign, they would come in to take the trash, etc. Nope. Nothing. The walls are thin. The door has a gap in the frame, and everyone in the halls all night kept us up. Which didn't matter, because the constantly running toilet kept us up too. I kept having to mess with the chain in the middle of the night. The back of the toilet is GROSS, but we really needed to sleep at least a little. We are tired. We feel gross. We hated the hotel. The only saving grace was that a couple of the staff were nice. When we checked out this morning the gal wasn't as nice. She barely said a word, and could have cared less. Next year I would be smarter to just sleep in my truck.
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Date of stay: September 2021
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: Go elsewhere.
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Response from Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls
Responded 9 Oct 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Do you recall what Room# you were staying in or what name your reservation was under? I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 715.284.9471 Option 0. Sincerely, Lindsey Crosby Assistant General Manager SureStay Plus Hotel by Best Western Black River Falls
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rjgesink wrote a review Oct 2021
1 contribution
Good sized room and was clean. Had nice places to sit outside and good access to the ATV trails. Hair dryer didn't work and the hotel ran out of towels the 2nd night. Had to use towels from the swimming pool. Dead lock was broken on the door. Breakfast was a brown bag with a prepackaged burrito and yougurt. Other wise there was cereal, fruit & a few other things. We chose to go out for breakfast. Orange Moose bar/restaurant was only serving frozen pizza. They said their fryers were broke down. I would stay again but I would keep those things in mind.
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Review collected in partnership with Best Western
Date of stay: September 2021
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PRICE RANGE
US$67 - US$128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western arrowhead hotel black river falls, best western black river falls, black river falls best western
FORMERLY KNOWN AS
Best Western Arrowhead Lodge & Suites
LOCATION
United StatesWisconsinBlack River Falls
NUMBER OF ROOMS
141
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Frequently Asked Questions about SureStay Plus Hotel by Best Western Black River Falls
Which popular attractions are close to SureStay Plus Hotel by Best Western Black River Falls?
Nearby attractions include Andrew Blackhawk Memorial Pow-Wow Grounds (1.0 km) and Wazee Sports Center (1.0 km).
What are some of the property amenities at SureStay Plus Hotel by Best Western Black River Falls?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SureStay Plus Hotel by Best Western Black River Falls?
Top room amenities include air conditioning, a refrigerator, and a fireplace.
What food & drink options are available at SureStay Plus Hotel by Best Western Black River Falls?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at SureStay Plus Hotel by Best Western Black River Falls?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Plus Hotel by Best Western Black River Falls?
Conveniently located restaurants include The Mocha Mouse, Perkins Restaurant & Bakery, and Culver's.
Are there opportunities to exercise at SureStay Plus Hotel by Best Western Black River Falls?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at SureStay Plus Hotel by Best Western Black River Falls?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SureStay Plus Hotel by Best Western Black River Falls offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to SureStay Plus Hotel by Best Western Black River Falls?
Many travellers enjoy visiting The Merchant General Store (2.5 km).
Is SureStay Plus Hotel by Best Western Black River Falls accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.