The Westin Nanea Ocean Villas, Ka'anapali
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About
#1 of 4 hotels in Ka'anapali
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Travellers' Choice
The Westin Nanea Ocean Villas, Ka'anapali, features 390 luxurious villas and a variety of world-class resort amenities in Lahaina, Hawaii. Enjoy a prime location near rainforest hiking trails, 400-foot waterfalls, and The Forbidden Coast. At the end of an exciting day, settle into spacious villas featuring fully equipped kitchens, washers/dryers, and free Wi-Fi. Resort amenities include an expansive lagoon-style pool, full-service restaurant, beach bar, children's beach pool and play area, oceanfront cabanas, and a WestinWORKOUT fitness studio. Experience a trip to remember at our Ka'anapali beach resort in Lahaina, Maui, Hawaii.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Beach
Snorkelling
Kids stay free
Valet parking
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Plunge pool
Fitness / spa changing rooms
Fitness classes
Poolside bar
Restaurant
Breakfast available
Outdoor dining area
Tennis court offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Shuttle bus service
Steam room
BBQ facilities
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Self-serve laundry
Washing machine
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Room features
Air conditioning
Dining area
Private balcony
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family Resort
Languages Spoken
English
Location
69Somewhat walkable
Grade: 69 out of 100
24Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
45 Kai Malina Parkway Vistana, Ka'anapali, Maui, HI 96761
Getting there
Car HireSee all Ka'anapali car hire
1890Reviews134Q+A100Room tips
Reviews
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We checked in early and the lady at check in must hate her job because she was very unhappy and rude to us. The hotel is at capacity and you can not really do anything without dealing with major crowds everywhere you turn you cannot get lounge chairs by the pools and the pools are completely full of people this is not a place to go on a relaxing vacation it is a rat race and the staff could care less about you and your family having a good vacation because it seems to me they are not even happy to be working at the hotel!
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Reserved 2 weeks stay 6 mos ago two consecutive weeks thru I I… We r 80 and 85 yrs old and after calling ahead(1 1/2 weeks) to request not to be moved after 1 st week . were informed upon check in we would HAVE to move to another unit after 1st week .No logical explanation was offered. They just don’t know how to organize their checkins… This hotel/ timeshare has one thing going for it… location… To charge $900+ per nite is outlandish… Marriott will soon find out as people discover they really are a sham as far as customer service has become an oxymoron with them… once they get their money you no longer matter… shame
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am a Vistana timeshare owner and this was my third time visiting the Nanea. The reason for my low rating is due to my experience with a lost item and treatment by the management of the resort afterwards. I wear a mandibular repositioning device for sleep apnea. Simply, it's a very expensive ($2700) mouthpiece I wear when I sleep to treat a medical condition. During our stay, after returning from a day out, I noticed that this mouthpiece was missing. I always leave it on top of a hand towel next to the bathroom sink after washing to dry. I immediately called housekeeping and they were unable to locate the item. The housekeeper said she remembered wrapping it up in the towel, going to toss it, then noticing the item and put it right back on the counter. So actually admitted to 'almost' tossing it. I filed a lost item report with security and they promised to keep looking for the item in the laundry which is done offsite. I get the runaround and no follow up for the rest of the stay, while I call and visit the front desk on a daily basis to see if it was found. I was doing all the follow up here. Resort made little to no effort reaching out to me. On the day of checkout, I finally asked to speak to the GM. They gave me a housekeeping manager who of course can't do anything. I eventually get a front desk manager because everyone else is in 'meetings'. I did not feel like I was being treated like a valuable customer/timeshare owner, but manager assured me that an insurance claim would be filed on my behalf. During my stay I spoke to a close friend who works in the hotel industry and he informed me that the hotel has 100% liability in cases like this, which is why they have insurance for negligence and how I knew to ask about it. I had to ask about the insurance claim. It was not offered to me. After returning home I was contacted by a rep at Liberty Mutual who informed me simply that the housekeeper said they put the item back where it was and it was my word against theirs and they could not pay the claim. I understand that the housekeeper would not own up to a mistake in fear of losing their job, but all they had to do was be honest, insurance would have taken care of it, and I wouldn't be writing this review. I asked the insurance agent who else I could speak to at the hotel and they basically said they made the final determination and there is no one else to speak to. I am extremely disappointed in the hotel management that they did absolutely nothing else to try to resolve the issue or compensate me. I told a coworker this story and they said that they were compensated enough points to cover her entire hotel stay (ok 2 nights) at a Marriott because she left a $10 bottle of lotion in a room and they could not find it after she left. I am a Vistana owner and I was compensated nothing after housekeeping tossed my $2700 mouthpiece. Nothing. I used to say great things about the Nanea to everyone I spoke to about visiting Maui. It was my family's home away from home, a really special place for us. Now whenever someone asks me about the Nanea, I tell them this story. …
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Fantastic stay and Joyce at check in on Saturday Feb 25th was awesome. She was helpful, patient with my questions and accommodating. We are owners at the north villas but couldn’t get in there but Nanea was available. Couldn’t be happier.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Overall, my friends and I loved this resort! It’s definitely pricey but we felt that for the most part you get your money’s worth. Check-in and valet were easy and the front desk was helpful throughout our stay. We were having such a great time that we decided to add one more night onto our trip mid stay and that process was incredibly easy. The rooms are nice and spacious, and the resort itself is pretty wide spread so there is some walking involved when going to and from the room to lobby etc. The pool area is gorgeous and the hot tubs were nice. As we booked morning excursions, we could never find a seat by the pool upon our return to the hotel which was a little disappointing. The majority of the chairs were “claimed” with towels and a small percentage actually had people in them. We also didn’t spend much time on the beach at the resort because chairs were around $20/pp to rent which we didn’t deem worth it. We ate at the poolside restaurant and we loved the food and drinks. We also ate breakfast at the main restaurant the day we checked out and it was great! We utilized the discount card provided and also used the shuttle to Whalers Village, both were awesome. They don’t offer late check out, but they will hold your bags so you can spend your day by the pool before you have to head to the airport! As three girls in our 20s, we’d absolutely stay here again!…
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
If I could give this place no stars, I would! First the check in experience was awful, after a 20 min wait at the front desk we were finally given our keys to what was supposed to be the oceanfront villa we booked 10 months ago. Rather, We were assigned a unit in the bldg. overlooking the pool with a view mainly of the restaurant roof! Totally NOT the oceanfront view we paid premium dollars for! After speaking with the front desk director, Jasmin, she assured that ,yes, we were in an oceanfront view! Wow! Who knew you can spend $7500 on a villa with a view of a restaurant roof and Westin Nanea considers that an oceanfront view!! I have attached pictures so you can understand why this is so crazy! Let me also explain that we don't normally splurge on a premium view, but since my husband was diagnosed with Melanoma, the plan was to have him enjoy the whales from a covered lanai out of the sun. The Westin would do nothing to accommodate us. Also, the pool area and hot tubs are so small for the amount of people here it's ridiculous. There were so many people in the hot tub yesterday, you had to stand in the center practically shoulder to shoulder! And of course, kids are everywhere! Taking up all the space in the hot tub, throwing footballs all over in the pool, hitting people left and right, fights over pool chairs, you name its bad here! Don't even consider booking here. Stay away, far away!…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We are owners here and this has been the most disappointing visit out of the 5 since the resort opened. As we are here for 2 weeks we are to get 2 partial tidy and clean linens and a full clean after 1 week. Full clean did not happen - it was at best a very bad partial clean and we had to call down to get the towels they did not replace. They did not vacuum nor wash floors at the 1 weeks mark, bathroom not cleaned, zero kitchen wipe down nor the balcony table and it's hard to clean them when all they give you is a little sponge. The state of the resort lounge chairs is disappointing. Past visits have seen the cushions being taken for cleaning. People are so disrespectful in chair use - eating on them, sunscreen smeared all over them. It's horrible. They are so dirty and many with rips in them. Figured that is why the front desk gave us 6 towel cards and used 2 for each chair. I have send an email with pictures and awaiting a response but as owners having our fees increased and not getting the services we are used to is highly disappointing. Personally the more Marriott has gotten involved with the Westin resorts the worse they have gotten as was disappointed in the state of the Mission hills resort in Palm Desert in the fall. …
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The Nanea is making an excellent comeback from COVID shutdown. Staff was very friendly, hardworking, and the place is immaculate. Staff at check in were especially friendly and welcoming. Breakfast at the on-site restaurant is good and hopefully it will be open for dinner the next time we visit.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Parking is convenient and accessible and staff valet service is excellent.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our stay at the Westin Nanea was great. Check in, the pools, the beach, the location… all amazing. Being able to stay and use the facilities after check out on our departure day was a great way to fill time before heading to the airport. The staff was also super helpful in working with me to return some things we forgot at the hotel. We have been back for three weeks and our kids can’t stop talking about how they want to go back.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We really enjoyed the property and location, and would give 5 stars if not for a negative initial experience. My main advice to the property -- if you are going to offer a high-end valet service, you have to execute. Otherwise, don't offer it. When we first arrived, the valet insisted on taking our bags. I could see they were backed up, and offered to take them ourselves, but he insisted they deliver to our room. We got to the room quickly (easy check-in), and all we wanted to do was get down to the pool and beach to enjoy our first Hawaiian sunset. An hour later, and after a complaint call, the bags still weren't there. We finally just went back down to the lobby and grabbed them ourselves instead of waiting any longer. It started the experience in a poor light, but the rest of the 4-day stay improved from there. Again, not a typical Westin experience, and I'm sure they were both busy and understaffed. But, if they knew it would be a while, then why insist on doing it. Just let us take our own bags from the start and relieve the pressure. …
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$887 - US$1,208 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiMauiKa'anapali
NUMBER OF ROOMS
390
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Claim Your ListingTHE WESTIN NANEA OCEAN VILLAS, KA'ANAPALI - Updated 2023 Prices & Resort Reviews (HI)
Frequently Asked Questions about The Westin Nanea Ocean Villas, Ka'anapali
Which popular attractions are close to The Westin Nanea Ocean Villas, Ka'anapali?
Nearby attractions include Kahekili Beach Park (0.7 km), Myths of Maui Luau (1.1 km), and Huaka'i Luau Maui- Journey Through Polynesia (0.7 km).
What are some of the property amenities at The Westin Nanea Ocean Villas, Ka'anapali?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at The Westin Nanea Ocean Villas, Ka'anapali?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Nanea Ocean Villas, Ka'anapali?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at The Westin Nanea Ocean Villas, Ka'anapali?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Nanea Ocean Villas, Ka'anapali?
Conveniently located restaurants include ABC Stores, Fish Market Maui, and Duke's Beach House.
Are there opportunities to exercise at The Westin Nanea Ocean Villas, Ka'anapali?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does The Westin Nanea Ocean Villas, Ka'anapali have an airport shuttle?
Yes, The Westin Nanea Ocean Villas, Ka'anapali offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Nanea Ocean Villas, Ka'anapali?
Yes, dry cleaning and self serve laundry are offered to guests.
Are there any historical sites close to The Westin Nanea Ocean Villas, Ka'anapali?
Many travellers enjoy visiting Old Lahaina Courthouse (7.0 km), Lahaina Jodo Mission (6.6 km), and Wo Hing Temple Museum (7.4 km).
Does The Westin Nanea Ocean Villas, Ka'anapali have any great views?
Yes, guests often enjoy the mountain view available here.