MELIA CAYO COCO

About

4.5

Excellent

7,585 reviews

Location

Cleanliness

Service

Value

Travellers' Choice 2019 Winner

Certificate of Excellence

Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Classic, 62 Grand Premium Lake View, 6 Junior Suite, 2 Junior Suite Lake View , 12 Grand Suite Lake View, 4 Dining Restaurants (A la Carte, International, Mediterranean, Buffet, Barbeque), 7 Bars. WiFi in all rooms and areas at 1 CUC per hour. 1 mini Spa with free sauna and steam bath. Massages under suplement. Super attentive and professional staff.

Room & Suite (964)964

Full view

Property amenities

Free parking

Paid internet

Pool

Fitness Centre with Gym / Workout Room

Bar / lounge

Beach

Diving

Airport transportation

Parking

Internet

Pool / beach towels

Adult pool

Outdoor pool

Fitness classes

Restaurant

Breakfast available

Breakfast buffet

Poolside bar

Tennis court

Entertainment staff

Evening entertainment

Fishing

Shuttle bus service

Meeting rooms

Spa

Couples massage

Facial treatments

Full body massage

Massage

Adults only

Concierge

Currency exchange

Gift shop

Shops

Sun umbrellas

Dry cleaning

Laundry service

Ironing service

Room features

Air conditioning

Housekeeping

Private balcony

Room service

Safe

Minibar

Refrigerator

Flatscreen TV

VIP room facilities

Laptop safe

Room types

Ocean view

Non-smoking rooms

Suites

Smoking rooms available

Good to know

HOTEL CLASS

HOTEL STYLE

Lagoon View

Charming

Languages Spoken

French

Hotel links

Visit hotel website

Hotel deals

Location

Full view

Contact

Jardines del Rey Ciego de Ávila, 69400 Cuba

00 44 808 234 1953

Getting there

Cayo Coco Airport9 kmSee all flights

Car HireSee all Cayo Coco car hire

See all nearby hotels

Nearby restaurants

Lenny's Bar and Grill

See all nearby restaurants

Nearby attractions

Birdwatching with Paulino Lopez Delgado

89 reviews

4 minNature & Wildlife Areas

Rocarena Climbing Center

93 reviews

6 minGame & Entertainment Centres

La Cueva Del Jabali

107 reviews

5.7 kmDance Clubs & Discos

See all nearby attractions

7,585Reviews1,605Q+A100Room tips

Most enjoyable vacation in Cuba to date!!

For the first vacation review ever, I have absolutely nothing negative to say about me and my husbands stay at Melia Cayo Coco. We had booked a Classic Room and upon our arrival, our room was not quite what I expected and asked if we could change rooms. We were offered an upgrade to a Lagoon Suite for $200 US for the week and we gladly took them up on the offer!! From the VIP upgrades that were included to the view from room, I was sold!!! ALL staff were friendly, helpful, professional and seemed to really enjoy their jobs. Even the guests were the friendliest we have ever met. The grounds were beautifully manicured and clean; 🌴the chairs and loungers around the pool and on the beach were always plentiful; 🏖the selection of food and drinks available throughout the day was fresh, beautifully presented and full of wonderful tastes. 🍹🍺There was not one meal I wasn't wishing I had a bigger appetite to enjoy more!!😂 The buffet had something for everyone's taste and the al a cart restaurants spoiled you rotten!!😊 What more can I say?? Melia Cayo Coco, you outdid yourselves and we will have memories to last a lifetime from our fabulous vacation there! 👍…

Date of stay: December 2019

Location

Cleanliness

Service

Room Tip: Definitely get a Lagoon room. Email me for huge savings advice.

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Dear NancyJo419, Wow!!! What can I say after reading such a wonderful review!! You warm praises have touched us deep down to our hearts!! I feel so much pride on my team and the hard work they carry out daily to assure that our guests enjoy a memorable experience as the one you described in your review. Thank you so much for your praises on our facilities and services my team provide, we can not wait to see you again in the near future to provide you with another enjoyable experience in your little paradise!! With warmest regards, Juan Pereira General Manager

Hotel's Favourite

Another amazing stay (17th)

Just back from our umpteenth visit to this amazing hotel. Firstly I’d like to say a huge thank you to ALL the staff, but in particular to those who we now class as friends and are the ONLY reason we return every year. They are Vivian, Ylayaly, Yusmelkis, Yoan, Yanelys who are currently in the international at breakfast and Ranchon at lunch and are so friendly and professional. Joseph (Pepe), who is one of our oldest friends and who is so loyal to the hotel, despite being moved from pillar to post. Yaneisy, Ani and Maite, who are part of the daytime entertainment team. Leo, who is covering for Jordan in the Billiard bar and is our new friend. Tamara Rolando and Aranelys at the lobby bar. Arley, Osvaldo, Osmany, Jorge and Mario in the buffet. Gardeners Felipe and Rolando. Idolina, Mediterranean restaurant and Yaqueline, who keeps the lobby toilets spotless. Secondly, I’d like to mention the improvements noticed since our last visit. The newly installed air conditioning in the billiard bar, is top of the list. I struggle with the heat in the evenings and this is just wonderful. Bernard, the new general manager has to be applauded for his visibility, unlike some previous ones. He is continually walking around the whole of the hotel, chatting to guests. I only hope he allows the few cats around the hotel, to stay. Most guests enjoyed seeing and feeding them. We used the Ranchon for lunch most days and it was lovely sitting there with live music and the fabulous beach in the background. Anyone wanting a relaxing holiday, with fabulous food and beach need look no further.…

Date of stay: June 2019

Location

Cleanliness

Service

Trip type: Travelled as a couple

Dear Cayococoqueen, What a fantastic review!!! I can not explain how proud I feel after reading your comments on your recent stay . We are so glad to know we have provided you with such an amazing experience and that our improvements were very much to your liking! Thank you very much for your remarks on our staff. Yes, they provide wonderful customer service, we know they are hotel's greatest asset and do praise them everyday for their right doing. We are already very much looking forward to seeing you again soon. Thank you very much for trusting us! We will be striving in providing you with another great experience in Meliá Cayo Coco. With warmest regards, Bernard Meyer General Manager

Not recommended!!!

Well where do you want me to start! First day check in was ok. So the package we chose should have included the following, robe and slippers, bottle of rum or wine, a daily stocked fridge of beer, pop and water. Clean towels and beach towels, a’la carte pre booked x4. What we got once we got to our room, one bathroom towel yep that’s it on top of the toilet not working on 2 separate days, room door not locking behind us and when it did it was unlocked when we came back. Safe did not work, batteries were dead. The food well carrots peas and hot dogs daily for breakfast lunch and dinner among other items, selection was dismal, cleanliness well we saw the plates, cups and bowls head into the kitchen and came back in not the cleanest of shape. Now we never saw the glasses and silver ware head into the kitchen. Upon further investigation we noticed the glasses being dunked into a plastic wash basin the wiped and polished with a table cloth, not once did we see the basin water get changed. I assume the silverware was done the same way. I asked my wife if she had some of her Fanta, she said no so that was not her lip prints on the glass. The a’la carte well we waited 45 mins for service and after over hearing some conversations with other patrons about no we don’t have this or that so we left. The positive comments I’m seeing posted here, don’t believe them. The pictures for this resort are very outdated, the resort is definitely in need of some refreshing. Now this review is not based on the employees as some that we have interacted with were positive. A lot of people we met there were spending the day at other melia resorts which you can get passes to. All I can say is don’t believe the pictures and reviews posted, we couldn’t wait to get home. We’ve been to Cuba 8 times and this by far was the worst resort we have ever been to.…

Date of stay: January 2020Trip type: Travelled as a couple

FIRST VISIT NOT OUR LAST!!!

We arrived at night and were given an upgrade for a room on the lagoon which we were hoping to get from all the wonderful reviews of this resort. Every day was delightful for us from the first moment we woke up and saw the beautiful surroundings out our patio door and also the wonderful sunsets before we went to sleep. Every meal was delicious and there was plenty to choose from. We spent most of our days by the pool in a shady area where we could pull our chairs out for the sun and back under the palm tree when it became too intense. The staff were very pleasant and were always busy making sure are needs were looked after at all times. Extremely clean hotel..staff washing floors in buffett area after every meal. If your planning a vacation where you can relax and treat yourself to the time away from home book this tranquil location you wont be disappointed!!! Next time I will be sure to book the ride to the beach on the horses as I only saw them the last day we were there...See you next year melia cayo coco...from carmen and david.…

Date of stay: December 2019

Value

Cleanliness

Service

Room Tip: if possible get a room on the lagoon and watch the sunsets...

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Dear ziggy20152015, Thank you so much for taking the time to post your comments on this important site. We are so happy to read that you had a wonderful first time here with us and that you found all the peace and relaxation you were looking for. My team will love so much to hear about. they work so hard to provide our guests with memorable experiences such as the one you so nicely described in your review. It would be amazing to keep welcoming you in the near future therefore when you are ready to come back do not hesitate in letting us know, we will gladly assist you in your every request. With warmest regards, Juan Pereira General Manager

10/10 would visit again

The resort was definitely of the highest rating for Cuba; 5 star. The service was exceptional and the food was high quality and presented well in the buffet and a la carte restaurants. Great entertainment nightly, however not necessarily geared towards the “disco/nightlife” concept, but rather more relaxing and romantic music. A lot of returning clients, and with good reason. Clean facilities with great attention to detail. Myself and my husband would definitely return and recommend to others. Great beach, with amazing snorkeling.

Date of stay: January 2020Trip type: Travelled as a couple

Dear Samwithab, Thank you so much for taking the time to post your comments on this important site. How rewarding to read that you found our facilities and services so much to your liking and that you would be willing to returning in the future which speaks great volumes of the amazing time to enjoy with us. You have made or day brighter with that wonderful news!!! We are already looking forward to seeing you again, you friends at Melia Cayo Coco can not wait to provide you with another memorable experience. With warmest regards, Juan Pereira General Manager

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Hello, I have 3 questions i am hoping someone can answer for us. 1. How long of a walk is it from the lagoon rooms to the main resort? 2. Do the lagoon rooms have walk in showers? 3. Are there coffee makers in the rooms? Thank you so much looking forward to booking our trip this week

My grand parents have visited this hotel over 14 times flying from Manchester with Thomas cook. However since their collapse they cannot find first flights from the uk into Jardines del Ray. Does anybody have any solutions on where they can fly?

They could fly from Manchester to Halifax, Nova Scotia, Canada and then to Cayo Coco.

Hi, at what time the buffet open for breakfast? Thank you

• Buffet "Del Sol" | Air-conditioned | Capacity 282 | Dress Code: Casual | Hours: 7:30-10:00 / 12:30-15:00 / 18:30-22:00 from a site I messaged to you...they won't let you put them in the Q&A

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Why can’t I read more Q&A’s? Only like 8 available to read but says there are over 1500?

When I scroll down the page I come to a row of numbers, 1, 2, 3, 4, 5, 6...321 and a box marked "next". Each is a page with more Q&A's. 321 goes back at least as far as 2014.

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We are going here for my husbands 60th birthday in April (2020) and I can’t wait! Hoping the food and snorkeling is awesome??

Just got back yesterday from the Melia Cayo Coco and the food is still fabulous from the my last time in May of 2019. I am not a snorkeling type of a guy but I did hear while on the beach from other tourists who did snorkeling that they found their experience just incredible. I also had noticed that the boat that brings the scuba divers are always full too. Hope this helps!

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"Definitely get a Lagoon room. Email me for huge savings advice."

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"if possible get a room on the lagoon and watch the sunsets..."

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"We stayed in the 800 block nice clean rooms with an easy walk to everything"

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"The lagoon rooms are our favorite."

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"We all very much loved the premium lagoon rooms this year. Worth the upgrade. Quiet, beautiful sunsets and sunrises."

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PRICE RANGE

€104 - €312 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

melia cayo coco hotel cayo coco, cayo coco melia

LOCATION

CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco

NUMBER OF ROOMS

250

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Frequently Asked Questions about Melia Cayo Coco

Which popular attractions are close to Melia Cayo Coco?

Nearby attractions include Birdwatching with Paulino Lopez Delgado (0.3 km), Rocarena Climbing Center (0.5 km), and La Cueva Del Jabali (5.6 km).

See all nearby attractions.

What are some of the property amenities at Melia Cayo Coco?

Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.

See all property amenities.

Which room amenities are available at Melia Cayo Coco?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at Melia Cayo Coco?

Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.

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Is parking available at Melia Cayo Coco?

Yes, free parking is available to guests.

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Are there opportunities to exercise at Melia Cayo Coco?

Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.

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Does Melia Cayo Coco have an airport shuttle?

Yes, Melia Cayo Coco offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at Melia Cayo Coco?

Yes, dry cleaning and laundry service are offered to guests.

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Does Melia Cayo Coco have any great views?

Yes, guests often enjoy the ocean view available here.

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Is Melia Cayo Coco accessible?

Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.

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Melia Cayo Coco All-inclusive Resort

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