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Located 14 KM away from Cayo Coco International Airport, 69400 Cuba
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Traveller (15521)
360
Panoramas (30)
Pool & Beach (4758)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Memories Flamenco Beach Resort
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 12 in Cayo Coco
Location
Cleanliness
Service
Value
Escape to the tranquil oasis of Cayo Coco and find refuge at the stunning Memories Flamenco Resort, exclusive to Sunwing. Resting on a glorious beach that kisses dazzling turquoise waters, this brand new 5-star all inclusive resort is the ideal getaway for families and couples. Stay in this all-suite hotel’s elegant, bright, and spacious rooms that open up to breathtaking views of the tropical gardens or the sea. Dining options are plenty at the many fabulous restaurants serving up a feast of delicious international cuisines. The snack bar will make sure your appetite is kept in check 24 hours a day, while the lively bars will quench your thirst and keep you refreshed day and night. Enjoy an array of fun land and water sports, group activities and live entertainment at this beautiful resort. Water enthusiasts will revel in Cayo Coco’s barrier reef, the second largest in the world, perfect for snorkelling and marine adventures. Shoppers can delight in some shopping at the charming handicraft market, while children can enjoy supervised activities in the Kids Club. The romantic and intimate atmosphere is perfect for romantic getaways, weddings, and honeymoons. Venture off the resort to discover a medley of fun activities and sites by exploring the beautiful lagoons and natural attractions of this picturesque island.
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Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Internet
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Head massage
Massage
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
Spanish
9242Reviews2562Q+A100Room tips
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Popular mentions
Nancy Martini wrote a review 26 May
45 contributions1 helpful vote
+1
Every time I return it feels like I’m coming “home”. Every time I leave, I leave part of my heart. I just got back from Memories Flamenco Beach Resort a little over 2 weeks ago and as always we had a BLAST!! I was there last November however going in May the days are longer and weather is HOTTER which I prefer!!! It was amazing to see many repeat guests there I met from my November trip ... this speaks volumes!! I go to Cuba for the beaches, the people, so I don't have to cook or clean, to relax, make memories, laugh and that's what I got!! I need to shout out the amazing staff, I can’t THANK YOU all enough: @ErnestoAguilar @GiovanniDiaz @JorgeNolasco @DailenSalazar @MichelOtero @YenyConsuegra @YusnielGarcia @YanelaMayeaAlvarez @Gustavo @Orlando#1 @Omar @Yoyo to name a few that have gone above and beyond to make this a phenomenal trip, from the moment we got off the bus (Yeny) to the ambassadors dinner, the repeat guest dinner, the special dinners (Jorge & Gio). The food and service was first class as always! We stayed in Block 2 which I LOVE!!! The beach view is breathtaking, close to pools, resto’s and lobby. Room was clean and fresh towels daily and fridge stocked daily! I did not notice any shortages on resort as I ate and drank like a QUEEN! I highly recommend Memories Flamenco to everyone. Everything was like I expected and EVEN MORE!! ALWAYS so hard to leave but I will see you all soon my Cuban family!
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Date of stay: May 2022
Rooms
Cleanliness
Service
Room Tip: Block 1 or 2
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Response from Diego Garrido, Director General at Memories Flamenco Beach Resort
Responded 2 days ago
Dear Nancy, First of all, we would like to thank you for the time you spent on writing such a nice comment about your time at Memories Flamenco. We are glad to know we succeeded your expectations and you liked our food and service. Thank you for mentioning every person of our staff who did the best to take care of you during your stay. We will forward your message to them. They will be very happy to hear about your words. We hope to have the pleasure to welcome you again very soon here for another amazing experience. Thank you for choosing us. Best regards, General Manager
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RRAJ2k81 wrote a review 20 May
1 contribution1 helpful vote
+1
This place has a lot of positives and despite the pandemic they do their best to make your stay comfortable and enjoyable. But they have a lot of misses that can make you not enjoy your stay. If you can oversee them, you can have a good time here. The Beach, The Resort and The People: The beach is the highlight and the best part of this resort. White sandy beaches with crystal clear waters that you can easily wade into without getting too deep for at least a KM. During our stay there were two days where the water did get a bit rough which churned a bit fo seaweed and brought it into the shore. But this cleared out by the second day and the water cleared out. The resort is very outdated and requires quite a few upgrades. But the whole property was kept clean and well maintained. This included the beach and pool areas. You can easily nitpick here, but you can overlook them. This is also probably one of the few Cuban resorts I have been to that is quite lively and filled with entertainment. Whether it's a pool party, a band in the lounge lobby or the evening shows in the theatre, there is some kind of entertainment. If you are looking for a quiet stay this resort might not be your thing. The people who work here are always looking to help you or to keep you entertained. They are always greeting you with a smile and will always be helpful. Just be mindful you are in Cuba and this country has gone through a lot and these people are doing their best to make sure you have a good time. Food and Alcohol: You are not coming to Cuba for the culinary experience. This was the case before the pandemic, this is even more so now. You have the buffet serving breakfast, lunch and dinner, the poolside snack bar serving hotdogs/ham sandwiches and freshly made pizza, the poolside BBQ grill and finally the a la carte restaurant. There is plenty of food between all these options and you can enjoy them as long as you are OK with salt and pepper being the only flavors. As a South Asian who loves my spicy food, I actually enjoyed the food here. If you really want flavor, bring your own spices and sauces. Meat is mostly chicken and pork, with limited beef. And everywhere there was beef I found it overcooked and chewy. There are plenty of options for vegetarians if you are creative. Vegans, you are out of luck here. The best part of the buffet food is the dessert. There are plenty of options which include fresh cut fruits. Alcohol is limited in this resort. You are limited to beer, rum, and house red and white. Cocktails are limited to pineapple and orange juice. A cocktail like Mojito is a rare find due to some of the ingredients. You can find them in limited capacity or limited spots. If you get a bit creative, you can make the alcohol choices work. Rooms and Accommodation: This is where I had my biggest disappointment. The first is and this is not a negative but something you should expect coming here. If you arrive early at the resort, do not expect to get your room before 4PM, no matter what they promise you. If you are a large group with multiple rooms, expect delays in getting your room. But on the flipside, you can secure your luggage with the concierge and use the resort amenities while your room is being prepared. We got a room in building 4, which was right next to the beach which I loved. The room was big and spacious and could easily accommodate a family of 4 - 6. The room, while outdated, was kept clean and cleaners came in every day to clean it up. But this is where the good ended. The biggest problem I had was with the plumbing and draining, especially with the toilet which would not flush very well. This problem was evident on day one. The hotel concierge took 3 attempts to send someone to look at it. Even after fixing the toilet the flushing problem was there. The problem looked like there was a backed-up drainage rather than an individual toilet issue. So, we had to flush the toilet multiple times to clear anything. And there were times no matter how many times you would flush the problem would not go away. This could be a big issue if you are a large family staying in a single room. Also, the mattress was not comfortable at all, and the pillow was no thicker than a quilt. At this stage, instead of trying to fix these issues and waste our vacation, we decided to live with this issue and manage it. This room situation is why I am giving this resort a 3-star which could have easily gained a 4-star from me. My recommendations for anyone who comes here: 1. Check your room's plumbing and drainage as soon as you check in and see if you are able to manage this. 2. If you want to enjoy the food, I recommend skipping a meal, which would make you want to eat and enjoy the other meals. 3. Bring your own sauces and spices if you are someone critical of food flavors. Vegans make your own arrangement for your food needs.
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Date of stay: May 2022
Value
Cleanliness
Service
1 Helpful vote
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Response from Diego Garrido, Director General at Memories Flamenco Beach Resort
Responded 1 week ago
Dear guest Thank you very much for taking the time to write an opinion about his stay with us. We are pleased to know that all our staff has done a very good job and has treated you with the excellent service and quality that characterize us. We are sorry for the inconvenience you have had and we sincerely apologize and we hope to have the opportunity to have you home again to give you the attention you deserve. . Best regards, General Manager
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Gigi wrote a review 18 May
1 contribution
In March of 2022, I visited this resort. This is without a doubt the WORST resort I have ever visited. Here are the pros and cons of my stay at this terrible resort: PROS: -The beach is basically the only pro at this resort. CONS: -Service: the employees were terrible at taking care of us.Customer service employees need to be trained on how to serve customers with a smile rather than as if they are a burden. For example, our room had been infected with mosquitos from the day we arrived, and we were lacking a few things in our room, such as toilet paper, so we went to the front desk, where the women working there couldn't care less about our demands. We were only asking for bug spray, and they stared at us as if we were asking for something difficult to obtain...How can a resort not have mosquito spray on hand to spray all the mosquitoes that are all over the place? Finally, the only way we were able to get the spray was through the amazing cleaning lady who was cleaning our room. -Buffet and Bar: I knew Cuba wasn't the place to go if I wanted to eat a feast every day, but the buffet was even worse than I had anticipated. Not only did they run out of eggs and bread, but they were also serving lunch food like meatballs, mashed potatoes, and burgers for breakfast. Furthermore, the pasta bar would always run out of spaghetti within 20 minutes of opening.Wine, beer, rum, and juice were pretty much the only drinks offered at the bars. During our 7-day trip, pina coladas were only available for two days. If you're expecting hard liquor like tequila or vodka, don't even bother. -Snack Bar: You'd assume that if you don't like the food at the buffet, you could head to the snack bar, but they run out of food there as well. We'd go there every day, and on some days, we'd have to wait 30 minutes or more for a waiter to come over and serve us. Even when they came, they seemed rushed and as if they didn't want to be there. AS IF THEY WERE FORCED TO SERVE US. Also, they always treated Cuban guests like queens and kings, giving them whatever they wanted and large portions of food, while they only gave us foreign tourists the absolute minimum. Also at the snack bar, they didn't have buns for a few days, so they served the patties without the buns and called it a burger.
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Date of stay: March 2022
Rooms
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Response from Diego Garrido, Director General at Memories Flamenco Beach Resort
Responded 1 week ago
Dear guest, First of all, we would like to apologize for any inconvenience you might had during your stay. As long as we read your review, we can see that you encountered some issues. We take note of your comments regarding the rooms and the buffet, to pass them by to the departments in order to work on a solution. Thank you for choosing us for your vacation, we hope to have a second opportunity to prove ourselves in the future. Kind regards, General Manager
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Barb W wrote a review 16 May
Chatham, United Kingdom10 contributions12 helpful votes
From the moment we walk in you know your home. Great place to be. From the room to the beach it’s amazing. If anyone wants to have a relaxing vacation, with the friendliest, amazing staff. This is your place. From the staff at the front desk to the guys on the beach, you will not find anyone better. Big shout out to my family in Cayo Coco Yurita Medina, Limay Jimenez, Grabriel Morrel, Roberto Damaso, Yusdailys Green Wilson, Yayier Matos,Noilen Accosta and Ismael ( beach) we thank you again for making our vacation the best. Until the next time, ( and there will be a 9 th time) stay safe and big hugs.
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Date of stay: April 2022Trip type: Travelled
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Response from Diego Garrido, Director General at Memories Flamenco Beach Resort
Responded 1 week ago
Dear Barb, First of all, we would like to thank you for the time you spent on writing such a nice comment about your time at Memories Flamenco. We are glad to know we succeeded your expectations and you liked our food and service. Thank you for mentioning every person of our staff who did the best to take care of you during your stay. We will forward your message to them. They will be very happy to hear about your words. We hope to have the pleasure to welcome you again very soon here for another amazing experience. Thank you for choosing us. Best regards, General Manager
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Saline A wrote a review 15 May
8 contributions
+1
I want to start off this review by saying that I am one month late writing it. My partner and I had such a wonderful time here. The hospitality is unmatched. The pool and beach are beautiful. The food isn’t that great but that’s to be expected. (the breakfast was always really good though!) I want to point out three lovely ladies who work at the buffet. Their names are Nerida. Yenny (Jenny) and Julie. They are the sweetest and most helpful people that we met. My partner and I got engaged here, and these ladies came to find out about it and they would set up special tables for us decorated beautifully with flowers and wine. We are so grateful for this experience here. (The hospitality is seriously unmatched!) The rooms are great, although a little outdated. But nice and spacious and super clean! The staff who cleaned our room (unfortunately we don’t have a name) she always did such a lovely job and she was also very helpful to us. I also want to point out the ladies who were at the resort who helped my fiancé to organize the proposal. They did such a wonderful job in helping my fiancé plan out the whole thing and we are very grateful for that. Not only the hotel staff but the place where we got engaged. We went off the resort to a restaurant where the restaurant staff who helped to organize everything. We will definitely be coming back to Memories Flamenco (and we will recommend this place to everyone) We are so grateful to all the staff that we met there, they were so kind and so helpful! 😊
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Date of stay: April 2022Trip type: Travelled
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Response from Diego Garrido, Director General at Memories Flamenco Beach Resort
Responded 1 week ago
Dear Saline, First of all, we would like to thank you for the time you spent on writing such a nice comment about your time at Memories Flamenco. We are glad to know we succeeded your expectations and you liked our food and service. Thank you for mentioning every person of our staff who did the best to take care of you during your stay. We will forward your message to them. They will be very happy to hear about your words. We hope to have the pleasure to welcome you again very soon here for another amazing experience. Thank you for choosing us. Best regards, General Manager
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LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco
NUMBER OF ROOMS
624
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Frequently Asked Questions about Memories Flamenco Beach Resort
Which popular attractions are close to Memories Flamenco Beach Resort?
Nearby attractions include Rocarena Climbing Center (7.9 km) and La Cueva Del Jabali (3.5 km).
What are some of the property amenities at Memories Flamenco Beach Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Memories Flamenco Beach Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Memories Flamenco Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Memories Flamenco Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Memories Flamenco Beach Resort?
Conveniently located restaurants include Ranchon Playa Flamenco, Ranchon Las Dunas, and Melia Hotel Cayo Guillermo.
Are there opportunities to exercise at Memories Flamenco Beach Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Memories Flamenco Beach Resort have airport transportation?
Yes, Memories Flamenco Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Memories Flamenco Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Memories Flamenco Beach Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Memories Flamenco Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.