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Avda. Tucán s/n, 07410 Port d'Alcudia, Alcudia, Majorca Spain
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Traveller (4583)
Pool & Beach (1039)
Room & Suite (566)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Club Mac
Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#34 of 49 hotels in Port d'Alcudia
Location
Cleanliness
Service
Value
Club Mac is an all inclusive complex located in Puerto Alcudia, Mallorca. The resort specialises in families and at their disposal there are 100.000 square meters with a wide offer for all tastes. Two natural lakes, one of them with kayaks, water bikes and pedalos, spacious gardens, nine swimming pools, including a splash pool for small children and a river pool, Children Village for children between 4 and 12 years old, two entertainment areas: a spectacular stage with professional shows and another area with live music or entertainment every night, two indoor bars, five outdoor bars, three restaurants, burger kiosk , tennis court, sand multi sports court, mini golf, running track, archery, small train around the complex for the younger ones, souvenir shop, etc.The complex has three buildings in which you will be able to find rooms to suit your requirements. Marte, Jupiter o Saturno, all of them with the same quality and good service and sharing all facilities between them.
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Property amenities
Wifi
Pool
Free breakfast
Game room
Mini golf
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Paid wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Vending machine
Poolside bar
Tennis court
Water park
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Salon
Baggage storage
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Mountain View
Languages Spoken
English, French, Spanish, German
8416Reviews1457Q+A100Room tips
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Anthony G wrote a review Yesterday
15 contributions2 helpful votes
After having been before during the summer holidays and thoroughly enjoying our visit we were looking forward to returning. Unfortunately we were very underwhelmed. We were under the impression the rooms had been refurbished but compared to last time nothing had changed. CONS Rooms far too small for families. Lack of storage. Poor sleeping arrangements - double beds unsuitable for older children/different sex to be sharing. Needs twins or bunks. Limited food choice if you don't like theme night. Meat under cooked on several occasions. Poor variety of evening entertainment at Saterno and the acts there was very similar - a better variety needed. PROS Quick check In. Friendly staff. Rooms and hotel grounds kept very clean. Unlimited use of water park is fab. Kids bars 👍. The Burger Bar. Shout out to Ana, Asia & Miguel credit to you all. Work very hard always smiling and very friendly. Sadly due to not having as an enjoyable experience coupled with the million mosquito bites we all got this time (appreciate this is out of your control) we will not be returning and will try somewhere new. Anthony & Kelly Gray
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dai V wrote a review 23 Sep
3 contributions
Room adequate, bed too hard, cheap mattress and pillows, food OK, plenty of choice, you have to pay for lots of things like pool games, etc, you even got to buy your own straws from their shop, no activities such as swimming golf or tennis after 7.00pm and there was a security guard with a belt with handcuffs and a truncheon , barking at the kids to leave the pool. If you like noisy badly behaved kids , bar staff with attitude problems, and enjoy getting ripped off, then this is the place for you. The canteen sounded like a labour ward in the middle of a football stadium.
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Date of stay: September 2022
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MAC HOTELS, Dueño at Club Mac
Responded yesterday
Dear Sir, Thank you for your input. It is quite true that here, and in all other three-star all-inclusive resorts, there are optional extras for guests to use if they wish. Our AI services are stipulated on our website. The pools do close as of 19h, our lifeguards put in place the sign, "NO LIFEGUARD ON DUTY" and they politely ask the guests to leave the pool. To be honest, most guests are either showering or having dinner by 19.00h. If our security team was asking people to leave the pools, it would have been much later on and was a possible health and safety risk due to higher chemical levels. All of the security team, are trained and speak to our guests calmly and respectfully, but yes, they do ask guests to adhere to our rules. This is a family complex with hundreds of children on-site so the pools have to have opening and closing times, we have valid reasons and it is for your safety. We can see that our complex did not fully live up to your expectations. We do listen closely to guests as we strive to continually improve as our guests' well-being and happiness are of great importance to us. We really are all about hospitality, we work hard to ensure everyone has an amazing holiday. We are sorry that our complex was not for you. On behalf of all of our staff, here at Club Mac, we wish you all the very best. Kind regards, Lisa Calpin, Guest Satisfaction Dept.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gemma R wrote a review 22 Sep
2 contributions
Just came back from club mac today and wat an amazing holiday from the minute we got there..... hotel was spotless and clean there were cleaner every minute of the day cleaning.... the poolside was spotless there was also life guards on every pool in club mac daily which made me feel safe to allow my children in the pool without me been in also the rooms where cleaned daily .... every member of staff were friendly nothing was too much trouble felt safe as there was security on day and night... entertainment team was amazing also .... none of us never went hungry there was something for everyone to eat the only thing I would maybe suggest club mac to do is look at changing the style of the children's bands as my kids had to have there's changed quite often cos they played with it and it kept tightening .... we will definitely be bk
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MAC HOTELS, Dueño at Club Mac
Responded 2 days ago
Dear Madam, Thank you very much for leaving such a lovely review of your recent stay at Club Mac. We are delighted that you and your family have all had such a lovely holiday here with us. It is fabulous to read such kind comments and also recognition of how friendly our staff is. We will take on board your suggestion about our new bands. We are working towards being plastic-free and more eco-friendly, hence the material bands but we are listening closely to all our guest's suggestions, so thank you for that. We sincerely hope to welcome you all back again in the near future. Kind regards, Lisa Calpin, Guest Satisfaction Dept.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amanda G wrote a review 20 Sep
9 contributions6 helpful votes
Been going to club mac from 2006 and been back 7 times since still love it as we did then. Staff are very friendly anything you want they do for you. Food very tasty. Just love it there. Can't wait to go back.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MAC HOTELS, Dueño at Club Mac
Responded 2 days ago
Dear Amanda, Thank you very much for taking the time to post your kind comments. We are thrilled to have you as a loyal guest and we look forward to welcoming you back again in 2023. Kindest regards to you and your family, Lisa Calpin, Guest Satisfaction Dept.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jack wrote a review 18 Sep
Ayr, United Kingdom3 contributions
Firstly some of the reviews on here are beyond a joke. Just returned from our 2nd time at Club Mac first being in 2019 (pre covid) we are a young family with 2 daughters of 5 & 14 months. Grandparents booked on separately, emailed the hotel and got rooms next door in Jupiter 444 &443 without any issues after an email request before flying out. Remember this is a cheap priced family resort, it’s solely for KIDS you wouldn’t book up for a luxury holiday just you and the wife! Pool areas outstanding and cleaned constantly, however imagine could be difficult to keep it spotless with a capacity of 3000 people! The food, it’s not 5* al a carte. It’s buffet style and themed every night however always the usual stuff for kids nuggets,fish fingers.chips,beans ect and always fresh salad stuff & fresh bread (made a few banquets for dinner. You will never go hungry. Burger bar during the day is a great shout for the kids and even adults to save drying off and taking kids away from the pool. Entertainment, Mongolian show great Disney show great and Freddie Mercury great. Bingo always great! Water park also included in price so don’t see how it can be “expensive” also if your not walking back to the hotel for lunch then going back to the hydro park your really not doing club Mac correctly. Mosquitoes a pain! But only for adults and plenty of creams/tablets to avoid them. Remember it’s a family holiday aimed at kids! And for that reason we have already booked up to come back in October 23. See you then Club Mac Love the Dawson family 💚
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Go back to the hotel for food when in the water park & then go back as entry’s free!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MAC HOTELS, Dueño at Club Mac
Responded 2 days ago
Dear Dawson family, Thank you very much for your fabulous review. We are thrilled that you and your lovely family had another great summer holiday here with us and that you have already booked to return for more family fun in 2023. We sincerely look forward to welcoming you all back for your third visit. Kind regards, Lisa Calpin, Guest Satisfaction Dept.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julie W wrote a review 18 Sep
3 contributions
Great large complex. Its just a shame about the amount of Mosquitos. Lovely, freindly staff, Lots of things to do, Mini golf, pedloes, Shooting, Entertainment, Kids clubs, Pool activities and lots more. The hotels daily flyer provides you with a timetable and location with all the information of what is going on throughout the day you can pick one up each morning from reception. Rooms were small, very basic but adequate. Food was OK, each day is themed, which again it explains what the evening food theme is on your daily flyer, Indian theme, Chinese theme, Italian etc it wasn't as good as we thought it was going to be and to be honest we found the food to be a little disappointing but each to there own. The Rooms have very THIN walls you can hear even hear a plug being placed in a socket and even late night talking seems like people are shouting! The water Park across the road is a great added extra to the hotel. Location is a little out the way of the main strip/beach. However the hotel does provide a free courtesy coach to the beach which runs every 30 mins through out the day and in the evenings this switches to a courtesy to the port coach but this is to the same beach drop off point as in the day so that you can walk up to the port this is a little misleading as the day coach is the beach bus the evening coach states to the port, but there is still quite a walk up to the tourist area/port. Evening Entertainment was OK but some of the bands were a little depressing and didn't really get the crowd going. Things that were not the hotels fault but had a negative effect on our holiday. 1) MOSQUITOS: I understand that when travelling abroad then at some point you encounter 1 or 2 of these, However I have NEVER been to a foreign country where I have seen so many people with exceptional bites, I always pack repellents but this didn't seem to deter them, I spent a lot of money on Patches, Sprays, repellant wet wipes and had to spray repellent every hour or so this was for me day and night, as even sitting around the pools during the day you were eaten alive! I saw babies and children and adults alike with many bites. Even though I used all of my products I have still returned home with around 16 bites, which I feel was from the 1 day where we played crazy golf in our swim suits and I didn't apply repellant as it was mid day (where I thought I was safe). 2) Noise! There are many signs displayed around the hotel asking to keep noise levels down after 10.30pm However, Of course this was not the case, A lot of people are intoxicated and stay up around the bar even though the hotel closes the bar at 11pm, Then turn off all the lights, People still sit there also people head off to the town, drink some more and then return in the early hours of the morning where they are not quite when walking down the corridoors, We unfortunately had a family next door who argued every night into the early hours of the morning, swearing, slamming doors, shouting. We called reception from our phone in our room, we were repeatedly reassured that they would send security up but this never happened. We saw the Police called to the hotel 3 times during out 7 night holiday due to fighting, abusive behaviour which security couldn't deal with and 1 man ranting and raving and threatening the poor girl on reception, We were discusted with the behaviour of most of the guests in this hotel and can honestly say we have never experienced such behaviour We often felt that we had to keep our guard up around the entertainment areas at night. 3) FOOD! It was OK there was always something you could eat, However some parents think it's OK to allow there children to run wild, take bites out of doughnuts then put them back with the other doughnuts as they don't like them, Handle food with there hands instead of using the prongs provided, this was due to parents not being bothered to supervise/assist there children to get there food. Positives: Great staff, Great pools, Close and free access to water Park, Great facilities, A tip would be when visiting the port at night to get the last returning port bus back to the hotel which is at 10.20 for a great Party atmosphere, the driver is awesome!! Great fun, Great songs, Great driver, he should receive a Raise in wages :D All in all we enjoyed our week and will honestly say that if you have booked here you will have a great holiday, Just pack plenty repellents and apply them regularly and maybe some very good ear plugs. All the negatives for me was not the fault of the hotel but of the guests that stay here and the Mosquitos, which again You can probably not blame the gomel for this. I will not return to Club Mac for any future holidays as for me the Mosquito Issue was just to much as was the rowdy guests, I have visited many different countries over the years and have stayed in many different all Inclusive hotels and we have never encountered such an issue.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MAC HOTELS, Dueño at Club Mac
Responded 2 days ago
Dear Madam, Overall it seems that you and your family had a good holiday here with us and we appreciate your feedback. On behalf of all the staff at Club Mac, we wish you all the very best. Kind regards, Lisa Calpin, Guest Satisfaction Dept.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emma N wrote a review 17 Sep
1 contribution
Just back from club mac after 10 days had an amazing holiday my kids are 10 and 6 and loved it. Couldn't praise the cleaning staff enough the place was spotless. Defo bring mostiquo repellent very annoying but didn't let it ruin our holiday. Entertainment was brilliant. Bring alot of euro coin s game machines are every were
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MAC HOTELS, Dueño at Club Mac
Responded 1 week ago
Dear Guest Thank you for posting a 5-star review of your holiday here at Club Mac. We are so delighted that you and your family enjoyed your holiday and everything Club Mac has to offer. We do hope that you will come again for another holiday here at Club Mac. Again, thank you. Kind regards Stella, Guest Satisfaction Dept.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shannon O wrote a review 16 Sep
1 contribution
Start by saying how disgusting the hotel is. It is so dirty the rooms are tiny and no room to get ready with a family of 4. The bed sheets were never changed we put our sheets on the floor and they was put back on to the beds. We got all our bites when we were in our rooms we were bitten alive I came home with ring worm absolutely disgusting. The staff were horrible on our first day we asked for no ice and they ignored it and we gave it then back and said no ice and she started screaming at us infront of the kids, the kids were then scared to go to the bar on there own. Was not friendly at all. The entertainment was absolutely shocking it was not suitable for children at all. We really enjoyed one entertainer his name was Patrick he was fun and got everyone up dancing. The food was absolutely disgusting nothing for us to eat. Only thing we ate was from the burger bar during the day but also got sick of having it. The smell around the hotel and outside the hotel was horrible it smelt of sewers it was horrible. I must say the pool area was really good for the kids they enjoyed playing in the pools all day long. But that was all that was good really, also the water park was good but it was expensive.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MAC HOTELS, Dueño at Club Mac
Responded 1 week ago
Dear Madam, We remember you well. We are sorry that you feel that our hotel complex is dirty, all guests will see that we have external and internal cleaners working all day long, from 5am until midnight. We work hard to ensure that the complex is kept clean. As you will appreciate, we have cleaning schedules that are registered and logged. As far as the cleaning in the rooms goes, rooms are cleaned daily, towels are changed when placed in the bath and we change the sheets every five days unless you request it. We are obliged to cut back on the laundry due to the fact that there is a serious drought in Mallorca and we need to use less water. However under no circumstances would the cleaners pick up sheets from the floor and remake the beds. We are sorry that you found our entertainment unsuitable for children, most especially as we are a family friendly complex, on our web page guests can check the sort of activities that we have available like Princess/Prince for a day, Masterchef, Magic Wonder, face painting, parrot and reptiles shows, Mini disco, fun with Macky and Misha and lots more. We work hard to try to provide something for everyone we have a separate program for teens during the holidays too. In the whole of Alcúdia, at times there is a smell of drains, this again, is due to the lack of rain water and high temperatures. We are pleased that your children enjoyed the pools. On behalf of all the staff here at Club Mac, Alcúdia, we wish you all the very best. Kind regards, Lisa Calpin, Guest Satisfaction Dept.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sarah s wrote a review 15 Sep
Bridgend, United Kingdom2 contributions1 helpful vote
+1
I have cried and cried after an awful holiday first holiday since covid The pool floor is discusting and peeling and my daughter couldn’t walk or play in the pool we had to spend money in the hydro park so she could actually go in the water where the floor was fine for her Mine and my sons bed sheet was dirty and was not changed for 4 days Balconies were absolutely tiny two chairs and a tiny table Soft play for little one well you can’t call it that at all stuffy room not much for the kids to play with The entertainment for kids in evening not much at all .. the adult entertainment they told my child off for standing by the stage I’ve left a complaint with the hotel no one has contacted me since and i have been home a week .. I have spoken to who I booked the holiday with as not at all happy
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MAC HOTELS, Dueño at Club Mac
Responded 1 week ago
Dear Madam, Thank you for your feedback. We are very sorry to hear that you were not at all happy with your holiday or our facilities. In our complex, we have seven pools, but we are sorry to hear that you preferred to use the Hidro Park. You can nip back and forth all day long, I usually advise people to come and go, so that you can take advantage of your all-inclusive package at the hotel. There are lots of pools too at the water park for little ones though, so I imagine that was fun. We ask guests to nip to speak to us at guest services, we are here to help iron out any issues that you may have during your stay. For example, we change the bedsheets, every 5 nights. This is because there is a drought in Mallorca and we are morally obliged to be eco friendly, and reduce our impact on the environment, by using less water, washing powder etc. However, if guests request their sheets to be changed, we do so, regardless of the number of nights they have been at the hotel, If you would have requested your beds to be changed, before the 5th day of your stay, we would have done so. From your name, Sarah, I cannot check your reservation or look to see if your tour operator has been in touch with us, but if they have, I assure you that we will answer them within the time frame they stipulate. Again we are sorry that your holiday did not live up to your expectations. We work hard to please our guests as your well-being and enjoyment are of paramount importance to us. We have been receiving guests here for many decades, we learnt long ago to listen to all feedback as we strive to improve our services by doing so, Kind regards to you and your family, Lisa Calpin, Guest Satisfaction Dept. Club Mac, Alcúdia,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yarlem y wrote a review 14 Sep
Manchester, United Kingdom9 contributions7 helpful votes
We just returned from all inclusive holidays at Club Mac. Family of four, with children aged 3 and 6. We were thoroughly enjoying our 10 night stay at the resort, never got bored as there's plenty to do for the kids and adults. The weather was beautiful allowing us to use the swimming pools and outdoor facilities every day, the Hydro Park next door was also great with plenty of slides and water features (it is free for Club Mac guests). The animation team was conducting kids parties from 8 to 9pm every evening, this was in the area with a big stage, where adults could enjoy shows and entertainment from 9ish (bar closes at midnight). There's an app that we used to check what kind of entertainment is planned for the day and what food will be served in the restaurants. Dinner had different themes every day, and it always offered a good choice of dishes. Generally, very tasty food and very clean restaurants. Good selection of drinks for adults (you pay €1 for a cup, then they just give you new one when you order next drink). I found too many sugary options for kids (but then it is my personal opinion). Staff was brilliant, room cleaned every day, sheets changed, the hotel grounds well maintained. One minus is that the room was very small, two double beds squeezed in one room for a family of 4... but then it didn't bother us that much because we hardly spent time in there except sleeping. We would recommend the all inclusive holidays in Club Mac for families and would come back.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MAC HOTELS, Dueño at Club Mac
Responded 1 week ago
Dear Guest, Thank you very much for taking the time to post a review of your recent stay here at Club Mac, Alcúdia. We are very pleased that you and your young family had such a lovely stay and we very much appreciate that you recommend us so highly to others. We hope to welcome you all back in the near future! Take good care, Lisa Calpin, Guest Satisfaction Dept.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$125 - US$194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club mac alcudia hotel port d`alcudia, mac alcudia hotel, hotel mac alcudia
LOCATION
SpainBalearic IslandsMajorcaAlcudiaPort d'Alcudia
NUMBER OF ROOMS
1024
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Frequently Asked Questions about Club Mac
Which popular attractions are close to Club Mac?
Nearby attractions include Prince Of Wales (0.9 km), Enjoy Café (0.7 km), and Andy's Bar (0.2 km).
What are some of the property amenities at Club Mac?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Club Mac?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Club Mac?
Conveniently located restaurants include Indian Fusion, Maharaj, and Rancho Chico.
Are there opportunities to exercise at Club Mac?
Yes, guests have access to a pool during their stay.
Does Club Mac have an airport shuttle?
Yes, Club Mac offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Club Mac have airport transportation?
Yes, Club Mac offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Club Mac?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Club Mac?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Club Mac?
Many travellers enjoy visiting Torre Mayor (3.1 km).
Does Club Mac have any great views?
Yes, guests often enjoy the mountain view available here.