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Extended Stay America - Chesapeake - Churchland Blvd.

Traveller (14)
Room & Suite (20)
Dining (1)
Overview
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3214 Churchland Blvd, Chesapeake, VA 23321-5206 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star accommodation
Additional information
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Reviews(32)
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Vince M
10
Reviewed 29 Sep 2018via mobile
We opted to stay here because it was pet friendly - little did we know it came with pet mold in the room. Mold on the chairs, the headboard, and in the air. Absolutely awful place. Do not stay here, unless maybe your life depends on it.
Thank Vince M
Response from 00esa, Manager at Extended Stay America - Chesapeake - Churchland Blvd.
Responded 29 Sep 2018
Vince, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. ​ Sincerely, Hotel Management
Gisela F
Canada
215
Reviewed 31 Jul 2018
After a 12 hour drive, I just wanted my hotel room. Well guess what! They gave away my hotel room which was prepaid and guaranteed. Saturday night - 8:00 pm - find another room in another other hotel. Oh thank you, I'll just do that. Hotels.com found us another room in Elizabeth City - got lost - ended up getting to another hotel at 12:30 AM. There is NO excuse to give our room PREPAID and GUARANTEED away. This hotel has no honor or scruples - they simply cannot be trusted with your reservation.
1 Thank Gisela F
Response from 00esa, Manager at Extended Stay America - Chesapeake - Churchland Blvd.
Responded 5 Aug 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Ty S
Stratford, Connecticut
31
Reviewed 29 Jul 2018via mobile
I have stayed at a few Extended Stays and this one by far was THE WORSE stay I have ever experienced. From check in to check out I was greatly disappointed. Upon check in the clerk did not even acknowledge me standing waiting to be served. There was an elderly man sitting in the lobby with a Walker who seemed to know more about the hotel than the worker. This same man was planted in the lobby in that chair ALL DAY barking orders at people staying there including staff. The clerk then needed to find someone who could put my credit card information in. This helped me understand why there was a sign at the entrance saying Help Wanted. The rooms were okay but the environment is not. We left for the wedding thinking that our room was be cleaned and our towels replaced. When we arrived our room was not cleaned and we had to take our towels to the front desk staff and they gave us clean towels in exchange for each one we returned. I would not recommend anyone with young children and or any woman travelling alone to stay here as THROUGHOUT THE DAY there are all types of people loitering in front. I know the hotel takes pets but people are also just letting their dogs use the bathroom outside and are not using the waste bags to pick up behind them.

At night all you hear are people walking up and down the halls, dogs barking and kids crying. The grab and go breakfast did not even have a full selection of items to choose from but a few muffins, that were thrown on a cart and a coffee and tea station. At check out I was asked how my experience was and when I looked up at the clerk he fully understood that it was not pleasant and handed me a card to review on trip advisor which made me feel he was very familiar with people being unsatisfied.

The last straw for me came when I was leaving to my car at check out and a family of roaches were crawling across the lobby floor. An eldrely woman sitting in the lobby in her house slippers and pajamas looked down at the roaches and just smiled at me like why am I surprised.

If I had time to find another room I would have. I travelled 8 hours from Connecticut for my daughters wedding and had no time to get another room. This experience has totally turned me away from using Extended Stay. If possible they should let patrons know if the location is predominantly housing "long term residents".
Thank Ty S
Response from 00esa, Manager at Extended Stay America - Chesapeake - Churchland Blvd.
Responded 29 Jul 2018
Thank you for your feedback. We sincerely apologize for the difficulties you experienced during your stay. This is not the level of service we generally provide, and such behavior of our staff certainly does not meet our standards. We are taking the appropriate actions to ensure this is not repeated. We want all our guest to have a stress-free stay, and we work closely with the local police to ensure we have a safe and secure environment at our hotel. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
watsonmsanne
Chagrin Falls, Ohio
10
Reviewed 27 Jul 2018via mobile
We stayed at the Chesapeake Extended Stay on Churchland Boulevard our stay was the 19th through the 22nd. The young man James that worked on Monday wasn't very very helpful. My only problem was it was I found Roberto to be loud disrespectful and I had to talk to him on one occasion I feel that he was very disrespectful to guess especially my husband. And if I had to base my visit on him I would never stayed another Extended Stay. But all of our experiences in the past at any Extended Stay has been more then desirable we stayed in San Diego we stayed in New York and both days were very pleasant. I just believe that Roberto it needs some classes and ethics and maybe he should learn how to talk to people other than that everything was fine.
Thank watsonmsanne
Response from 00esa, Manager at Extended Stay America - Chesapeake - Churchland Blvd.
Responded 27 Jul 2018
Thank you for taking the time to provide feedback about this stay. We are sorry for the unpleasant experience with one of our associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you and your husband consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
meckconstruction
20
Reviewed 26 Jun 2018
I travel to the Portsmouth Chesapeake area on work related business and have stayed in several hotels in this area. The Extended Stay in Chesapeake is my first choice, the rooms are clean and the front desk clerk Kelly is always most helpfull
Thank meckconstruction
Response from 00esa, Manager at Extended Stay America - Chesapeake - Churchland Blvd.
Responded 26 Jun 2018
Thanks for choosing to stay Extended Stay America. We are delighted to read you were impressed with your room and the friendly service provided our front desk staff. We will share your compliments with them. We appreciate your business, and look forward to welcoming you back soon. Sincerely, Hotel Management
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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Hotel Style
Business
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Hotel Style
Business
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
91
Price range
US$65 - US$77 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Chesapeake - Churchland Blvd Hotel Chesapeake
,
Extended Stay Chesapeake
,
Chesapeake Extended Stay
Location
United States > Virginia > Chesapeake
Hotel class
Contact Information
Hotel Style
Business
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
91
Price range
US$65 - US$77 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Chesapeake - Churchland Blvd Hotel Chesapeake
,
Extended Stay Chesapeake
,
Chesapeake Extended Stay
Location
United States > Virginia > Chesapeake
Photos
Traveller (14)
Room & Suite (20)
Dining (1)
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Questions & Answers
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Room Tips
"I would add a help tip if I was able to have the room at all that was reserved."
GiselaF_12
31 Jul 2018
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"go somewhere else..."
VinnyS67
5 Jan 2018
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"Kings have a full size fridge, if you're staying a while. Queen size room was just right for my..."
CD_Zoe
24 Sep 2017
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"Ground floor are usually the best ones."
Sanquhar04
2 Mar 2017
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