Crystal Inn Hotel & Suites West Valley City
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2254 W City Center Ct, West Valley City, UT 84119-3462
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Room & Suite (24)
Pool & Beach (3)
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 14 in West Valley City
Location
Cleanliness
Service
Value
See why so many travellers make Crystal Inn Hotel & Suites West Valley City their hotel of choice when visiting West Valley City. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Crystal Inn Hotel & Suites West Valley City offers guests free wifi.
The hotel features 24 hour front desk, baggage storage, and newspaper. Plus, Crystal Inn Hotel & Suites West Valley City offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
While you’re here, be sure to check out some of the Asian restaurants, including Red Maple Chinese Cuisine, Myung GA, and Phocali, all of which are a short distance from Crystal Inn Hotel & Suites West Valley City.
West Valley City is also home to Fairbourne Station, a popular park that is not too far from Crystal Inn Hotel & Suites West Valley City.
At Crystal Inn Hotel & Suites West Valley City, your comfort and satisfaction come first, and they look forward to welcoming you to West Valley City.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Skiing
Kids stay free
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
68Restaurantswithin 1 km
8Attractionswithin 1 km
223Reviews6Q+A35Room tips
Reviews
Traveller rating
- 112
- 67
- 17
- 10
- 17
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Popular mentions
It's not fancy, but the AC didn't work. At 2am we couldn't stand the heat any more. Receptionist was rude and non apologetic. Terrible service. Had to go retrieve a box fan even tho two staffed the front desk. Asked for her name to report the nastiness "do I look like roomservice?" To management. She refused. She said she was training this other person. So beware. Looks like night staff isn't trained in how to deal politely w customers.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Jeff Fox, General Manager at Crystal Inn Hotel & Suites West Valley City
Responded 1 week ago
Thanks for staying with us and taking the time to give us feedback about your experience. My apologies for the situation our experienced. We strive to offer the best experience possible. It seems we fell short here. I have called the number listed on the reservation and left a message. I left my number for you to call so we can talk it through and get a full understanding of what transpired. We will work together on a resolution. Thank you.
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We've stayed here periodically over the past decade, but today was the final straw. We booked the room because our water line is getting repaired so there's no water in our home right now. My 8-year-old daughter and husband were with me, and my daughter was excited to go swimming and have a staycation. She even brought her teddy bear along. As we're entering the building there was several staff at the front counter, but nobody stopped us to tell us that there was an issue. We were on the second floor so we took the elevator upstairs. I was the first person out of the elevator and I noticed that there was a man passed out blocking the entire hallway. I quickly shuffled my daughter back into the elevator because I could see part of his genitals because his pants were hanging off of him. I am horrified! I cannot believe that this hotel has gone this downhill, and I would not recommend that anyone stay here unless maybe you're homeless or on drugs. I came downstairs immediately and asked for a refund. The front desk agent gave me the manager's card. I'm sorry, but when you have a guest who just had to see some stranger's genitals, maybe be a bit more accommodating. I called the third party booking site, hotels.com, and they are trying to kick it back to the hotel. I'm just glad I was the first one out of the elevator and not my 8-year-old daughter. This is absolutely horrendous and I would like someone to call me when they read this and let me know why I was not given a refund this evening. Just in case you think I'm fibbing. Here's a pic. Also, this was taken after when I went upstairs for evidence because I'm so concerned that I will never get a refund. The person had rolled over by the time I went back up to take a picture. Don't stay here, it is creepy and unsafe.…
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Date of stay: December 2021Trip type: Travelled
Helpful
Response from Tiffany Ahre, General Manager at Crystal Inn Hotel & Suites West Valley City
Responded 18 Dec 2021
Dear Kava, I sincerely apologize for the situation that occurred while you and your family were at our property. We do all that we can to provide a safe and secure environment for all of our guests. With that being said, we cannot always control the actions of guests and often times those actions affect other guests. In this situation our associates had contacted emergency services and did our best to stay with the guest and redirect traffic until they arrived on scene. I do understand how the situation would seem scary and unsettling. I also understand your need to check out of the hotel and request a refund. Because your reservation was prepaid through a 3rd party our front desk did not have access to your original payment, nor can they refund it. However, they did notify you that I would be contacting the 3rd party for the refund. Horrified by the situation as well, I did contact the 3rd party the very next morning for a refund. They advised me they would issue a refund and that refund would be received in the next 5-7 business days. They also advised they would be contacting you to let you know of this action. I have tried to contact you regarding this as well. Again, I do apologize for the situation. Please contact me if you do not see the refund in the time allotted.
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My wife and I were very pleased with this hotel. The check in process was quick and efficient and the front desk person friendly. Our king bed room was clean and quiet. The bed was very comfortable. The room was a good size with a sitting area (love seat, chair, and coffee table) separated from the bed area by a half wall. The only downside to the room was the switch for the light and fan in the bathroom was on the wall outside the bathroom so you had to turn it on before going in, meaning you'd wake up your roommate if using the bathroom during the night. The breakfast was average: cereals, pre-made eggs, bagels, etc Could have used some fresh fruit and containers of yogurt. We would definitely stay here again.
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Date of stay: July 2021
Value
Rooms
Service
1 Helpful vote
Helpful
bethsoutherncolorado wrote a review Jul 2021
Grand Junction, Colorado106 contributions8 helpful votes
I stayed at the Crystal Inn in West Valley City. It is near Salt Lake City. I like that the pool and the hot tub were open. The pool and hot tub were warm! I also liked that they had good breakfast and good TV channels. The beds were comfy. There isn’t anything I didn’t like about this hotel. I rated it 5 stars. I would definitely stay here again!
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Date of stay: June 2021Trip type: Travelled
Helpful
We were a little put off by this not being a national chain, but once we entered and had our first encounter with the staff and the ease of check in we were relieved. Our room was clean and roomy. The grandkids loved the pool and the fact that they could get a snack from the little market store there. They may not be a national chain but they went beyond our expectations. We found out that they do have a few in Utah and we will recommend this establishment to all. The pics we took and sent back home has made our kids want to come stay and explore!
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
PRICE RANGE
US$115 - US$235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crystal inn west valley city hotel west valley city
LOCATION
United StatesUtahWasatch RangeWest Valley City
NUMBER OF ROOMS
122
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Claim Your Listing Frequently Asked Questions about Crystal Inn Hotel & Suites West Valley City
Which popular attractions are close to Crystal Inn Hotel & Suites West Valley City?
Nearby attractions include Hale Centre Theatre (0.2 km), Maverik Center (0.3 km), and Megaplex Theatres (0.8 km).
What are some of the property amenities at Crystal Inn Hotel & Suites West Valley City?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Crystal Inn Hotel & Suites West Valley City?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Crystal Inn Hotel & Suites West Valley City?
Guests can enjoy free breakfast during their stay.
Is parking available at Crystal Inn Hotel & Suites West Valley City?
Yes, free parking is available to guests.
What are some restaurants close to Crystal Inn Hotel & Suites West Valley City?
Conveniently located restaurants include Cracker Barrel, Fat Fish, and Ogie's Cafe.
Are there opportunities to exercise at Crystal Inn Hotel & Suites West Valley City?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crystal Inn Hotel & Suites West Valley City have an airport shuttle?
Yes, Crystal Inn Hotel & Suites West Valley City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crystal Inn Hotel & Suites West Valley City have airport transportation?
Yes, Crystal Inn Hotel & Suites West Valley City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crystal Inn Hotel & Suites West Valley City?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Crystal Inn Hotel & Suites West Valley City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.