As a Diamond member, my card is on file and I even had the Diamond desk contact the hotel to make sure they had my card to charge. My son arrived at 2:30 am and they would only let him check in after they charged his card too and it was over the reservation amount. Tried calling the hotel six or seven times but, no answer. Front desk finally answered, I told them they had my card and never should have charged my sons card. I was told” I do what the computer tells me to do”. Requested name of the manager and for him to call me at 7:00 am when he got in. Of course, he never called me. I called 4-5 more times and no one ever answered the phone. Finally got the Diamond desk to call which took 3-4 tries before they answered. The room was dirty, beer was left in the frig. by previous guests and the frig. did not work. Charged me for an upgraded room which it was not and for the first night which was to be free as the Diamond desk contacted them about not charging me. Can’t get anyone that speaks English at guest services to get me my refund and points added from this horrible place.…
We always stay at this hotel when we head to to and from Phoenix. This time we were at Zion National Park. My husband booked a room here. We didn’t realize it was a 4 hour drive from Zion. We were exhausted. It was Memorial Day weekend. We cancelled our room in Sandy. No cancellation fee if you go through Hilton. We thought we’d get a room within 2 hours of driving. Everything was booked! Called this hotel back and Josh was so kind. He Rebooked us and we got in around 1:30am. This hotel is always clean and nicely stocked with plenty of towels, Hair dryer, iron, Refrigerator. The price is very reasonable to, this is very close to Costco and many restaurants. Great stay!
Great hotel and wonderful stay - if you are not expecting clean rooms or fresh towels. We have been staying at Hampton Inns and Hampton Inn & Suites exclusively for the last 7 years and this one in Sandy Utah is our go-to when we want to get away (from Idaho) and shop, play and visit in Salt Lake City. This is our first time at a Hampton when our room was not cleaned and towels replaced after each night. We called the front desk and were told that rooms were not to be cleaned and towels were not to be replaced until after the guest checks out. We had to use our own towels we purchased from J.C. Penney earlier in the day.
This place was great! Friendly staff, great breakfast, clean room and great service. They do not have daily room service/cleaning (I’m not sure why), but other than that it was a great hotel for a short stay!
We used digital check in when we arrived to the property and it worked seamlessly. I believe this hotel had the best digital key vs any other Hilton property we have stayed at. It was fast and efficient. We didn’t have too many interactions with staff but the room was clean and well kept. No complaints.
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