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Extended Stay America - Houston - Sugar Land

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Traveller (23)
Room & Suite (27)
Dining (4)
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Overview
  • Excellent39%
  • Very good12%
  • Average9%
  • Poor15%
  • Terrible25%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
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Offers from Extended Stay America - Houston - Sugar Land
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Reviews (128)
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47
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33
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47
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12
20
33
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All reviewsfront officethree weekscontinental breakfasti highly recommend this hotelthe general managertxbugsrefrigeratorprintercouchhighwaybeddingmall
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1 - 5 of 128 reviews
Reviewed 3 days ago

I have never written a complaint about anything before but my experience was so horrible I felt it was a requirement of me to hopefully get the hotel to improve. I checked in on Sunday and was told I had to wait until the next...More

Thank Terrence E
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 3 days ago

Terrence, we hope you will accept our apologies for not providing the exceptional service and accommodations you should have received and for spoiling your stay with us. We have shared your feedback with the respective teams and will certainly step up our efforts to improve...More

Reviewed 1 week ago via mobile

I recently became a visitor to Extended Stay in Sugarland because of job situations I was evicted out of my home nowhere to really go that was really affordable but I know I needed a place comfortable nice clean and suitable because of a Alexis...More

Thank salonedede
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 1 week ago

Thank you so much for the wonderful review, most especially the kind comments about Alexis. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. We will surely share your praises with her. It...More

Reviewed 3 weeks ago

Good Evening, I don't want to select a specific hotel because your corporate office needs to hear this. On the evening of March 25th we checkering to the Sugarland American extended stay. Our booking was for 7 days but we could not stay any longer...More

Thank pat r
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 3 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 20 March 2018 via mobile

ABSOLUTELY THE WORST HOTEL IN THE HOUSTON AREA!! I booked this hotel for a 5 night stay. After checking in, as soon as I opened the door to my room, the nightmare began. I knew it was not the room I booked and had requested....More

Thank Teresa T
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 21 March 2018

Teresa, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat...More

Reviewed 27 January 2018 via mobile

I highly recommend this hotel,the staff and management provide outstanding customer service. Very professional service at all times. Pet friendly! Great location! Grounds are kept clean and trash free. I love the kitchen and living area separated by a wall. Nice area for a laptop,and...More

Thank Karen A
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 27 January 2018

Karen, thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was enjoyable and that you were impressed with the top-notch service provided by our associates. We appreciate you recommending us and look forward...More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$61 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$61 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (23)
Room & Suite (27)
Dining (4)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Check your mattress!"
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"Try upstairs rooms."
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"Stay at the hotel next door instead - Spring Hill Suites"
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"close to stairs since elevators were iffy"
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