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Extended Stay America - Houston - Sugar Land

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Traveller (32)
Room & Suite (29)
Dining (2)
Ratings and reviews
Ratings
Location
Cleanliness
Service
Value
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What's included
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Fitness centre
2 Star Hotel
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be...
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Location and contact
13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Hotel website
31 km to Hobby Airport
58 restaurants are within a 2 km radius
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Reviews (135)
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51
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35
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LanguageEnglish
51
16
13
20
35
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All reviewsfront desk personnelcontinental breakfasti highly recommend this hotelgreat place to staythe general managerleadertxclosetbugsprintercouchhighwaybeddingmall
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1 - 5 of 135 reviews
Reviewed 3 weeks ago via mobile

I highly recommend staying at Extended Stay America Sugar Land. To be a leader you must know where you going and how to lead. Starting with management down to employees. Everyone was warming and help. The hotel was clean and we'll managed. This staff goes...More

Thank bullfan0007
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 3 weeks ago

We appreciate your fantastic review! Your satisfaction is our top priority, so we are happy to read that we exceeded your expectations. We have the best team in the area, and they love getting feedback from delighted guests. We are especially proud to share your...More

Reviewed 4 weeks ago

My name is Chao, I have stayed in this hotel for 30 days and I want to share my excellent experience with this hotel and recommend it to people who are looking for long stay or short stay in Sugar Land TX. I checked more...More

Thank Chao1966
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 4 weeks ago

Chao, thanks for the kind review of Extended Stay America and recommending us to others. It feels so good to know you had a restful stay in your well-appointed room and that you liked our convenient location as it was perfect for your needs. It...More

Reviewed 4 weeks ago via mobile

The manager(lady T.) on duty very kind patients listener and she is the best when come to customer services she needs to be compensated and promotion recommend her promotion she is excellent rating her to the highest point 100% thanksMore

Thank Eunice O
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 4 weeks ago

Eunice, thank you for the five-star review of Extended Stay America. We are thrilled everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both...More

Reviewed 16 June 2018

The new manager Terriko has been busy gettin' this property together. I have seen a lot of new staff faces taking their tasks seriously, and working late into the evening to make much-needed improvements. I look forward to a new level of sustained excellence and...More

Thank aceklub91
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 16 June 2018

Thank you for taking the time to share your feedback. We are pleased your stay with us was enjoyable and that you were impressed with the service provided by our associates. It was a pleasure to have you as our guest, and we hope to...More

Reviewed 23 May 2018 via mobile

One of the most disgusting room conditions I've encountered. The refrigerator looked like it had been run over by a truck, dented, rusted, etc. The floor grossly sticky. Cabinets had disgusting junk everywhere your fingers would touch to open the doors. Carpeting was dirty, stained,...More

Thank Chuck H
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 23 May 2018

Chuck, thank you for being our guest. We're sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments have been discussed with our housekeeping team...More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Breakfast included
Meeting Rooms
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$65 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$65 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (32)
Room & Suite (29)
Dining (2)
Pool & Beach (1)
Questions & Answers
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Posting guidelines
Room Tips
"It's at cross of 90A and I69/59."
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"Check your mattress!"
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"Try upstairs rooms."
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"Stay at the hotel next door instead - Spring Hill Suites"
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