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See all 9 hotels in Sugar Land

Extended Stay America - Houston - Sugar Land

122 reviews
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Traveller (23)
Room & Suite (25)
Dining (4)
Overview
  • Excellent38%
  • Very good13%
  • Average9%
  • Poor16%
  • Terrible24%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Reviews (122)Write a Review
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All reviewsenjoyed the pool areathree weeksfront officecontinental breakfastthe general managerthe hotel staffbusiness tripgreat place to staybugscouchrefrigeratorhighwaybedding
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1 - 5 of 122 reviews
Reviewed 3 days ago

This past weekend stay has been the worst experience with extended stay that I have ever had. I stay with extended stay quite a bit but I must say this will more than likely be my last. For starters the exterior of the building looks...More

Review collected in partnership with Extended Stay
Thank A6133WSalexiss
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded yesterday

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Your feedback will assist us...More

Reviewed 5 days ago

Kind of disappointing. Arrived at hotel about 2:30, was told could not check in until 3pm. Desk clerk would not check on availability, just kept repeating, "check in at 3". Saw the reason she did when her relief arrived at 3pm - gave the strong...More

Thank Rich B
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 4 days ago

Rich, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same...More

Reviewed 2 weeks ago via mobile

Stay at the hotel next door! My room was on the third floor, only going for one night. the elevator light was out and moved very slow. Once I stepped off the elevator, a rotten smell hit my nose. We finally get in the room....More

Thank falnangtears
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 2 weeks ago

Please accept our sincere apologies for the issues you encountered while being here. Your feedback is important to us, so it has been discussed with our housekeeping and maintenance departments in an effort to improve the standard of our service and facilities moving forward. We...More

Reviewed 2 weeks ago via mobile

I have never stayed at Extended Stay America. Well, the room was clean and that is the high point. The amount of debris inside and outside was remarkable. The hallways were littered with debris and bags of trash. When I arrived I thought well it...More

Thank johnjswe
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 2 weeks ago

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We...More

Reviewed 13 December 2017

This was not a bad place to stay but the staff is rude, charged me 4 times for the same night and refused to take care of it now im stuck paying 4 times the rate and out that money, I needed a receipt and...More

Thank jaycesmith77
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 15 December 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Meeting Rooms
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$62 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$62 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (23)
Room & Suite (25)
Dining (4)
Pool & Beach (2)
Hotel & Grounds (27)
Bathroom (2)
Questions & Answers
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Room Tips
"Stay at the hotel next door instead - Spring Hill Suites"
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"close to stairs since elevators were iffy"
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"Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is..."
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"Avoid this hotel AT ALL COSTS!"
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