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Holiday Inn Express Sugar Land

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Traveller (33)
Room & Suite (7)
Dining (2)
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Overview
  • Excellent19%
  • Very good34%
  • Average24%
  • Poor17%
  • Terrible6%
Travellers talk about
“water temp”(2 reviews)
“short stay”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Reviews (98)
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Traveller rating
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32
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15
6
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Time of year
LanguageEnglish
19
32
24
15
6
Show reviews that mention
All reviewswater tempwould stay here againshort staypolite staffgood sizefitness roomrecommend this hotelhot tubbed was very comfortableexcellent hotelbreakfast buffethouston arealinensfreewaymaintenance
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1 - 5 of 96 reviews
Reviewed 2 weeks ago via mobile

I have never seen a dirtier fitness center in my life. There were sweat-drop marks covering the equipment and splashed all over the mirrored wall. It appears that nothing has been wiped down for weeks- maybe even months. Their is a layer of dust and...More

Thank Bridges_family_NOLA
Response from IHGService, Guest Relations Manager at Holiday Inn Express Sugar LandResponded yesterday

Hi Bridges_family_NOLA, Thank you for your candid review and for staying with us. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. I am sorry for your disappointment over the cleanliness of...More

Reviewed 4 weeks ago

This facility was somewhat of a disappointment and not up to Holiday Inn Express standards that we have come to expect. Check in was fine and the young lady seemed to be a good customer service representative. The lobby was attractive and looked clean. The...More

Thank PJ e
Response from IHGService, Guest Relations Manager at Holiday Inn Express Sugar LandResponded 2 weeks ago

Hi PJ e, Thank you for your stay and for taking the time to share your experience with us. It is great to know that you were able to appreciate the service provided by our staff and breakfast. I was concerned to see that you...More

Reviewed 5 March 2018

the rooms had very strange dirty smell and rooms are pretty small.. They use to spray some freshners but it was of no use. Maintenance team was trying hard to get the things done. Breakfast was the saddest on this US tour. Overall experience was...More

Thank DMukul
Response from IHGService, Guest Relations Manager at Holiday Inn Express Sugar LandResponded 20 March 2018

Hi DMukul, Thank you for to staying with us, and leaving feedback. I realize that you have options when it comes to lodging, and I appreciate you choosing our property. I am sorry that there were disappointing aspects of your stay namely the overall upkeep...More

Reviewed 19 February 2018 via mobile

We stayed here while visiting a family member at a nearby hospital. As IHG members we choose this hotel thinking it would be a typical Holiday Inn Express. The hotel was ok but definitely in need of a remodel. The front desk staff was friendly...More

Thank J W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Sugar LandResponded 6 March 2018

Hello J W, Thank you for being loyal members of IHG and for trusting our hotel for your lodging needs. It's good to know that our reception staff was able to provide you with a warm welcome. Our ultimate goal is to deliver True Hospitality....More

Reviewed 14 February 2018

No hot water three mornings in a row. Three complaints - zero results. Promised points at end, but never delivered. Promised something again after review posted internally, only to call back and find no one by that name. Weak wifi - this place is not...More

Thank tonyk
Response from IHGService, Guest Relations Manager at Holiday Inn Express Sugar LandResponded 28 February 2018

Dear tonyk, Thank you for your recent stay with us and reviewing our property. I am pleased to see your high rating with the cleanliness of our hotel. Please allow me to apologize for the shortfalls you have experienced with the level of service you...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Free Parking
Breakfast included
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Details
Price range
US$98 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$98 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (33)
Room & Suite (7)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"At these prices you should stay in a nicer place. If you do, get a room on the front side of the hotel. The..."
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"somewhere else"
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"The rooms not facing the freeway will be quieter."
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"Look for bed bugs"
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