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Cleopatra Palace Hotel

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility.
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Property amenities
Other Russian
Channel 1
Pool
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Meeting Rooms
Spa
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Airport Transportation
Public Wifi
Hot Tub
Concierge
Conference Facilities
Outdoor pool
Breakfast Available
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Room features
Suites
Family Rooms
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS
Hotel links
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Hotel deals
Location
Full view
95Great for walkers
Grade: 95 out of 100
521Restaurantswithin 0.5 km
74Attractionswithin 0.5 km
Reviews & more
3,437Reviews
2,456Photos
482Q+A
100Room tips
Traveller rating
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  • 365
  • 108
  • 70
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Very nice, clean hotel.
Antic style inside and outside.
Rooms were left spotless every day.
We rented a car but didn't use it much because of the great location. The beach is just outside the front door. Food was good but more or less the same every day.

For those leaving bad
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 2 days ago
Dear Greg M., Thank you very much for your detailed and positive report. I´m very pleased to know that our services, facilities and location have surpassed your expectations. We will be happy to welcome you again in future visits to Tenerife. Do not hesitate to check our best prices and special promotions on our web page, where you can also find information about availability. Warmest regards,
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Again seaview ! In december it is perfect :sun from 8:00 till 6:00.
Perfect service !Reception an bellboys super.
La Palapa still OK but improvement can help (some mgt attention ?)
Housekeeping again outstanding !! Beata is really OUTSTANDING !
Breakfast nice like always and E
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 2 days ago
Dear Cris S., Thank you very much for taking the time to write and post such a positive and detailed review on your recent holidays at Mare Nostrum Resort. I am truly happy to know of your satisfaction with most aspects of our service and facilities. It's really good news to know you are already planning to come back. We will be waiting for you with arms open! Warmest regards,
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Beautiful hotel, fantastic facilities, breakfast buffet fabulous, everything you could possibly want, great location close to shops , bars and a beautuful beach. This was my second visit to this hotel , i couldnt fault it the first time nor could i this time i will be back again
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 2 days ago
Dear Beeaug2018, I would like to thank you for sharing your comments with other travelers. We are truly happy to know that your second visit with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all our guest in future visits. Warmest regards,
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From arrivel to departure this is a wonderful hotel, the location is perfect for the beach, shops, restraunts and nightlife. The are great.
You will not be disappointed, and bed and breakfast is all you need due to all the surrounding restraunts and bars.
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 2 days ago
Dear Bluearmybaby, Thank you so much for an amazing five-star review! We are delighted to know you had such an enjoyable experience at Cleopatra Palace Hotel. Thank you as well for your I’m very happy that you could enjoy the beach, shops, restraunts and nightlife. Warmest Regards,
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We returned to this hotel after a 4 year break. The hotel itself is in a good location with a large number of shops, bars and restaurants close by. You get a 10% discount at the Hard Rock Cafe which is attached and an excellent place to eat. Staff on reception were very helpful a
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 3 days ago
Dear Skintbloke, Let me thank you very specially for taking the time to write such a long review and for sharing your satisfaction with us here on Tripadvisor. I´m very pleased to know that you have enjoyed most of our services and staff attention. I will make sure to pass your congratulations to all the staff members and teams you have mentioned, as I am sure they will be more than happy to know of your satisfaction with their service. We wait for you next year. Warmest regards,
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Presidential Suite at the Cleopatra Palace Hotel (Mare Nostrum Resort)
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Presidential Suite at the Cleopatra Palace Hotel (Mare Nostrum Resort)
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Standard Room with Pool View at the Cleopatra Palace Hotel (Mare Nostrum Resort)
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Standard Room with Pool View at the Cleopatra Palace Hotel (Mare Nostrum Resort)
Photo provided by managementCleopatra Palace Hotel
VISTAS
Previous
We are coming back to the cleopatra palace on 21st January 2019.Please would it be possible to have room 7003 or nearby overlooking the Mediterraneo as we stayed there last year and it was perfect.Thank you very much. Michael and Olwyn O'Leary.
Dear Michael and Olwayn O´Leary, I suggest you to contact with our booking department (which you can do through our web page if you wish) and they will give you all the information you need. Also, if you wish to make any requests, they will be glad to assist you. Tripadvisor does not allow us to give our web site details here, but you can easily find it in internet just looking for Mare Nostrum Resort. Kind Regards.
0 votes
Can I smoke on the balcony
Dear John W., Only in rooms on the first floor is smoking allowed. This type of request you have to do during your booking as a preference. Now you can contact directly with the hotel sending an e-mail or through our web site with the preference, but this request is subjected by hotel availability. Best regards,
1 vote
We are staying half board. If we were eating out one night would we be able to swap dinner for lunch
Dear Holli J., If you are on half board you have breakfast always and then you can choose between lunch and dinner. You don’t need to book just to go to the restaurant and inform the staff that you want to use your board. Best regards,
0 votes
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Does a standard room facing the Mediterranean hotel get the sun in the afternoon ?
Dear Jenny Sanchez, This type of request you have to do during your booking as a preference. Now you can contact directly with the hotel sending an e-mail or through our web site with the preference, but this request is subjected by hotel availability. Also, if you wish to make any changes or requests, they will be glad to assist you. Tripadvisor does not allow us to give our web site details here, but you can easily find it in internet just looking for Mare Nostrum Resort. Best regards,
0 votes
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hi i need the email address
Dear Derek B., I suggest you to contact with the resort ( which you can do through our web page if you wish) and they will give you all the information you need. Tripadvisor does not allow us to give ours emails and web site details here, but you can easily find it in internet just looking for Mare Nostrum Resort. Best Regards,
0 votes
Previous
"all rooms good"
"Sea view and suites are expensive but pool view are OK. "
"Sea view with a balcony was fantastic"
"pool view room"
"more than 2 adults require larger rooms, sea view better than pool view"
Previous
PRICE RANGE
US$126 - US$299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cleopatra hotel tenerifehotel cleopatra palacecleopatra palace tenerife
LOCATION
SpainCanary IslandsTenerifeAronaPlaya de las Americas
NUMBER OF ROOMS
431
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