The Westin Oaks Houston At The Galleria

The Westin Oaks Houston At The Galleria

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The Westin Oaks Houston at the Galleria
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About

3.5
#102 of 538 hotels in Houston
4.5 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.6 of 5 bubbles
Value
The Westin Oaks Houston at The Galleria is versatile, convenient, and perfectly positioned. We are a newly renovated, Four Diamond hotel attached to The Galleria Houston mall in vibrant Uptown Houston, Texas. Spend the day shopping, dining, and enjoying entertainment just minutes from our doorstep. Find your balance in our WestinWORKOUT® Fitness Studio, or make a splash in our outdoor pool. Retreat to your sweet spot for a fun and new adventure in Houston, TX, at The Westin Oaks Houston at the Galleria.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Squash offsite
Kids stay free
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Children's television networks
Highchairs available
Car hire
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:Shop, Relax, Repeat

Location

5011 Westheimer at Post Oak, Houston, TX 77056
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Hobby Airport
20.7 km
See all flights
George Bush Intercontinental Airport
30.1 km
See all flights
974Reviews13Q+A100Room tips
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Detailed Reviews
tayriley wrote a review Mar 2022
houston5 contributions7 helpful votes
4.0 of 5 bubbles
pros: friendly staff, corner suite had big spacious room and spacious bathroom. big window- no complaints about the room at all.

2 big cons: room service menu is small and the hours are bad. i wanted to order dinner at 9pm only to find that they stop room service at 6pm on weekdays and 7pm on weekends. i guess they assume that guests will just physically go to one of the many restuarants in the area. however, given the pandemic, i would've much rather ordered a full hot meal to my room.

in the morning when i ordered breakfast to my room, it arrived in a plastic box, in a paper bag. one of the great joys of staying at a nice hotel is ordering good food and it arriving on a warm plate, on a tray with utensils so you can eat in bed. this was the opposite. this was like getting take out from drive thru. i am not sure if this was a covid protocol to not use real plates/forks/glasses, but it really cheapens the hotel to me.

the other big con- the internet is super slow and though the hotel says the wifi is free, it actually is only free if you sign up to be a member of the marriot rewards club. even then, they STILL charge if you want your internet to be high-speed. otherwise, you get super slow 'regular' internet. this is just really stupid. it is 2022. why do you even have various speeds of internet? it should all be high speed and it should all be free like all the other hotels do. nickel and diming guests at a 4 star property seems really distasteful to me.

the staff that was there was super helpful and nice, but when i tried to call the front desk, there was multiple times where no one answered the phone. it made me wonder if this property was understaffed.

this is the second time that i've felt that a marriot hotel doesnt live up to its 4star rating. i wish that corporate would put more work/money into making these properties into actual upscale hotels. doggy bag room service and charging for wifi is just really tacky.
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Date of stay: March 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from julie Lam, Marketing at The Westin Oaks Houston At The Galleria
Responded 4 Aug 2022
Hello, Guest feedback is very important and valuable to us. Thank you for bringing these concerns to our attention. I have passed along your comments to our management team, so we can improve our quality of service. Sincerely, Julie - Marketing Coordinator
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Inez J wrote a review Oct 2021
2 contributions3 helpful votes
4.0 of 5 bubbles
Wanted to take a staycation with my girlfriends in town. Thinking we can stay close to the mall and have two days of shopping and relaxing at the pool so We stayed here because it’s literally the mall hotel lol it’s a nice hotel, for the location it should have some upgrades to accommodate a younger crowd. Due to my disability I felt it was easier to valet my car instead of parking in the garage and go up the stairs. Ricardo the valet guy was so nice he took care our car no problem at all.
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Date of stay: October 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Weatherill, General Manager at The Westin Oaks Houston At The Galleria
Responded 15 Oct 2021
Greetings; Thank you for the feedback, I was happy to see that you enjoyed your overall stay, the Galleria mall features over 400 stores which makes it one of the largest malls in the USA, it is very unique that the Westin Galleria is part of this massive shopping & dining complex, our guests love the convenience of having all that the Galleria has to offer right on their doorstep The nightlife in the Galleria area remains very popular, the abundance of great restaurants & lounges many within walking distance to the hotel continue to be very busy. I hope you'll be back soon.
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ACT TRAVEL CONSULTANTS wrote a review Jan 2020
San Antonio, Texas363 contributions56 helpful votes
+1
4.0 of 5 bubbles
This Westin is located right in the Houston Galleria. You’re near lots of restaurants, shopping, and an ice rink in the mall. There is valet and self parking. The rooms are really nice ( King Room pictured)

There is a gym, with a Peloton bike

There is renovations so be prepared to walk through some areas to get to the mall. It’s not horrible, but just know it’s there. I only gave a 4 because of the renovations, otherwise it gets a 5 star
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarkW8290, General Manager at The Westin Oaks Houston At The Galleria
Responded 7 Jan 2020
Greetings; thank you for sharing your comments, we are indeed in the final stages of a meeting room renovation on the 3rd floor of the hotel, we completed a full renovation of the hotel lobby and lobby bar in December which is getting LOTS of great feedback. The renovation of the meeting space is almost now done, we will have this phase of our renovation complete on January 31, 2020. All of the guestrooms were renovated in 2019 and look great! the overall transformation has been dramatic and we are getting LOTS of very positive feedback from our guests about the new design & décor. I do hope your able to return in the near future to see first hand the completed renovations, we would love to earn that 5 STAR score from your next visit. Be Well
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Jay D wrote a review Dec 2020
Sugar Land, Texas1 contribution
5.0 of 5 bubbles
Westin Oaks was an excellent choice for our family staycation to knock out some last minute Christmas shopping. Upon arrival the valet was very helpful with directing me to self parking in the lower level garage. At checkin we were graciously greeted by several team members who acknowledged my platinum status and upgraded us to a beautiful executive suite on the 20th floor with an outstanding view of the City. The room had been recently renovated and was crisp. Everything was very clean, including air purifiers and COVID protocols were clearly being adhered to throughout. The hotel has easy access to the Galleria mall, which is connected, but you must have a key card to access. Mixologist at the street level bar on the 2nd floor was attentive and courteous and her libations were perfectly blended. Breakfast at the White Oak was great as well. Overall I would rate this hotel as a solid 4 stars and will definitely be returning.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Weatherill, General Manager at The Westin Oaks Houston At The Galleria
Responded 21 Dec 2020
Greetings; Thank you for sharing your most recent experiences, the team works very hard to make each of our guests feel welcome and we continue to get a great many very positive comments about the recent renovation of the hotel. Our guests really like the new décor/design of the guestrooms, we are one of the only Westin Hotels in North America to offer rooms with TWO KING BEDS, the great majority of hotels in the country offer rooms with either two double beds or two queen beds, the hotels guestrooms are much larger than most which allowed us to transform all of the former rooms which had two double beds to rooms with two king beds. I was delighted to read that you enjoyed the overall Galleria shopping experience, the Galleria Mall features over 400 stores and LOTS of excellent restaurants, there is always lots to do and see at the Galleria. Looking forward to welcoming you back!
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Thomas Leath wrote a review Dec 2020
Woodway, Texas53 contributions16 helpful votes
2.0 of 5 bubbles
I’ve stayed at many Westin properties over the years, including the sister property to this hotel at the galleria. I’d much rather write a positive review than a negative one, but when basic things like staying in a clean room aren’t happening, there’s a serious problem. As I was gathering my things up to checkout, I always look around to make sure I did t leave anything. I found a used Kleenex at the front of the bed, and a very nasty clipped toenail. (See photos) If housekeeping was doing their job, this would have never happened. Water pressure was worse than normal and some of the furniture is past its prime. On a positive note, Francisco gave me great breakfast service at the hotel restaurant. The food came out quick, and it was excellent.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Weatherill, General Manager at The Westin Oaks Houston At The Galleria
Responded 14 Dec 2020
Greetings Tom; Thank you for the insights, the team works extremely hard to ensure that each and every one of our guestrooms are properly cleaned and sanitized after each guest, we have very stringent cleaning standards and our team works tirelessly to ensure that they are meet. We typically get very high marks from our guests on the overall cleanliness and service at the hotel. Although your most recent stay contradicts that I can assure you that your most recent observation is not consistent with the experiences of the majority of our guests. I am grateful for the feedback and will ensure that we investigate the miss-step. I was happy to read that you did experience the service levels and quality levels that we customarily achieve while dining in White Oak Kitchen. I will ensure that I share your feedback with Francisco as I know it will mean a great to him. I hope we'll see you back soon, I PROMISE you will have a stay far more indicative of our service levels. Be Well
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Sayler74 wrote a review Oct 2021
Denver, Colorado5 contributions2 helpful votes
2.0 of 5 bubbles
I hate to write down a Marriott brand but it’s been a really bad experience twice in a row. I travel quite a bit for work and the last few stays have been pretty bad. The room has red mold and dead bugs on the bathroom ceiling. Check in took nearly a half hour despite only one person in front of me. I think I could live with all of that, so long as I’m not on vacation. But the worst part is trying to get a meal with the demands of work. Room service halts at 7pm, so don’t arrive after 6 and think you’ll be fed. And DO NOT think ordering breakfast the night before, despite the app and what we have come to expect of Marriott, is an option. Just called and was told the app does work and should plan to get up and order 1.5 hours before I want breakfast. I get it, first world problems. But wait, since I arrived late and trying to find a meal, I see a paper skis under my door….no A/C 11-1 tonight…we’ll, okay except when I called to ask whether previous A/C would pick back up? Nope, auto reset so if I want a temp below the 70s, it was suggested I set an alarm post reset to cook the room again. Not sure why anyone would recommend this location.
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Date of stay: October 2021Trip type: Travelled on business
Room Tip: Avoid location like the plague
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Weatherill, General Manager at The Westin Oaks Houston At The Galleria
Responded 25 Oct 2021
Greetings; I sincerely do apologize for your most recent experiences and can assure you that they do not reflect the level of service that we customarily provide, our guests typically have a very enjoyable visit and we typically get great comments about the cleanliness, location and service. I appreciate the insights about the cleanliness opportunities and will ensure that they are immediately addressed. On Sundays our main restaurant & room service does currently close at 7PM. The front desk does provide assistance with having meals delivered to your room by many of the area/adjacent restaurants. We did have to complete some unforeseen emergency repairs on our HVAC during your stay, I am very sorry for the inconvenience this caused while we worked throughout the night to make the repairs and have the system back on line by 1 AM. I promise you our hotel, staff and customer services are topically very good, I do hope you will afford us another opportunity. Be Well
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Wendy wrote a review Apr 2022
Douglaston, New York13 contributions
5.0 of 5 bubbles
We are currently staying at the Weston Oaks, and are very happy with our stay here. Our previous trip to Houston, we stayed their sister hotel- the Weston Galleria, which is located at the other side of the mall. It was a positive experience too but we thought why not try the Weston Oaks since it is also connects to the mall in a nice area but with double king size beds instead. Our room is large, very clean, and the double king beds are very very comfortable. We parked our rental car inside the blue garage which is free, and it has direct access to the hotel and the Galleria mall. Andres who works at the front desk is a gem. He helped us with the check in. We got there before noon and the room was ready. He explained all the amenities of the hotel in a manner that made us feel very comfortable with after a long day of travel. The next morning we had a minor issue and went to the front desk and Andres happened to be there. He immediately resolved the issue for us with such professionalism. Shout out to Andres, thank you for taking good care of your hotel guests. We will definitely be staying at the Weston Oaks Galleria again next time we are in Houston.
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Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Rooms face the opposite side of Westheimer Road is quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from julie Lam, Marketing at The Westin Oaks Houston At The Galleria
Responded 4 Aug 2022
Hello! It was a pleasure having you as our guest at our hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for your nice compliment. We look forward to hosting you again soon. Sincerely, Julie - Marketing Coordinator
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RACHEL S wrote a review May 2021
1 contribution1 helpful vote
5.0 of 5 bubbles
My husband and I stayed last week at the Westin Oaks for 3 nights, I can say the location is by far the best. Shopping steps away from The Galleria, walking distance to all the attractions we could enjoy taking pictures in. The hotel staff were very professional and accommodating. Our room was very clean and well kept. Beds could've been a bit more on the comfortable side though. We were worried about the parking situation as we know the mall is always full and parking in the garage is a nightmare at times, we decided to try out the valet offered by the hotel. The gentlemen in the front, Ricardo and Luis, were on top of everything and very helpful, they helped us valet our car and even helped with our luggage. Overall our stay was very nice and will soon be recommending this hotel to our friends traveling to Houston.
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Date of stay: May 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EvieGrrl wrote a review Jan 2022
1 contribution
5.0 of 5 bubbles
Had a quick business trip to Houston, just two days and one night, and the Westin Oaks Galleria accommodated perfectly. Beautiful, quiet room. Very convenient location in close proximity to multiple restaurants including direct access to the Galleria. Michael the valet was a total standout, very friendly and gracious. I didn’t have any cash, and I hate not being able to tip, especially valets since that was how I supported myself in college but he was unphased and very helpful with loading up my bags and getting me on my way. Just a suggestion Westin: maybe set up a QR code at the valet stand where busy guests that leave their ATM card at home can send a digital tip? :-)
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Weatherill, General Manager at The Westin Oaks Houston At The Galleria
Responded 11 Jan 2022
Greetings EvieGrrl; Thank you for sharing your most recent experiences, the entire team works very hard to make each of our guests stay a memorable one. I do appreciate you specifically acknowledging Michael, I'll ensure I share the post as I know it will mean a great deal to him. Thanks for the QR code idea
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tonyvaldes2016 wrote a review Nov 2021
Miami, Florida11 contributions15 helpful votes
5.0 of 5 bubbles
After nearly two years of not traveling on business, I had the opportunity to return to the Westin Oaks at the Houston Galleria. From the valet parking duo of Ricardo and Daniel, to the front desk and housekeeping staff, and the bartender Guadalupe, it was easy to remember why this property continues to be my hotel of choice while visiting Houston. The service is impeccable, and the rooms and common areas are spotless. Moreover, virtually all of the services remain intact, in spite of the widespread lack of workers in this sector. Keep up the good work, Westin Oaks !
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Weatherill, General Manager at The Westin Oaks Houston At The Galleria
Responded 12 Nov 2021
Greetings Tony; I am very grateful for the feedback and for you taking the time to identify our team members by name, I will ensure that I share your comments with each of them. The team works very hard to make each of our guests feel welcome and I do appreciate you acknowledging all of their efforts it will mean a great deal to them! Be Well
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Answer from Vacationer699390
Bay Saint Louis, Mississippi2 contributions
Our double queen standard room had barn sliding doors.
stlm asked a question Oct 2020
Arizona292 contributions39 helpful votes
Can I have a package delivered to the hotel?
Answer from Mark W
Off course, the hotel does charge a shipping & handling fee, the cost varies between $7 a package and $13 a package depending on the size and weight of each package.
Tiffany Machelle asked a question Oct 2019
Houston, Texas310 contributions31 helpful votes
Does this hotel still offer balconies?
Answer from Charles V
Houston, Texas1,571 contribution489 helpful votes
No they are sealed off for safety concerns. But big views are still there.
Answer from sreasley
Seabrook, Texas5 contributions5 helpful votes
I did not notice any issue with bathroom lighting being too dim. Most rooms we’ve been in have glass doors for showers as opposed to curtains but I believe they do still have some.
James V wrote a tip Apr 2024
1 contribution1 helpful vote
5.0 of 5 bubbles
"If you drive to the hotel, you can park with complete trust!! Attendants are helpful and dedicated to doing a good job!"
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Carmen C wrote a tip Sept 2023
31 contributions9 helpful votes
5.0 of 5 bubbles
"We also rent a car and it made our vacation so much fun. "
Read full review
Jessica wrote a tip Aug 2023
Longview, Texas10 contributions4 helpful votes
5.0 of 5 bubbles
"Definitely reach out to the hotel staff if you have any questions. They are very friendly and helpful."
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Karla S wrote a tip Jun 2023
1 contribution
5.0 of 5 bubbles
"The pool is not covered, so it's not ideal for Houston in the summer. "
Read full review
2016phila wrote a tip Jun 2023
Colleyville, Texas10 contributions1 helpful vote
5.0 of 5 bubbles
"Be careful not to confuse this hotel with The Westin around the backside of the Galleria."
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PRICE RANGE
HK$1,977 - HK$2,883 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin oaks houston at the galleria hotel houston, westin hotel houston, westin hotel oaks, westin houston, houston westin
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
406
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN OAKS HOUSTON AT THE GALLERIA - Updated 2024

Frequently Asked Questions about The Westin Oaks Houston At The Galleria
Which popular attractions are close to The Westin Oaks Houston At The Galleria?
Nearby attractions include The Escape Game Houston (Galleria) (0.08 km), Gerald D. Hines Waterwall Park (0.4 km), and The Galleria (0.1 km).
What are some of the property amenities at The Westin Oaks Houston At The Galleria?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Oaks Houston At The Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Oaks Houston At The Galleria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Oaks Houston At The Galleria?
Yes, free parking, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Oaks Houston At The Galleria?
Conveniently located restaurants include Caracol, Del Frisco's Double Eagle Steakhouse, and The Cheesecake Factory.
Are there opportunities to exercise at The Westin Oaks Houston At The Galleria?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Westin Oaks Houston At The Galleria offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Oaks Houston At The Galleria?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Oaks Houston At The Galleria?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (4.5 km), Rienzi Mansion (4.8 km), and First Presbyterian Church of Houston (7.1 km).
Does The Westin Oaks Houston At The Galleria have any great views?
Yes, guests often enjoy the city view available here.
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