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The Westin Galleria Houston

Traveller (209)
Room & Suite (160)
Pool & Beach (19)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
With its prime location inside the famed Galleria in Houston, Texas' Uptown District, The Westin Galleria Houston has served as a prestigious landmark in Houston for decades. Today, the refreshed, revived and reinvented centerpiece of The Galleria announces recent transformations, including the introduction of a brand-new Westin Club, Club Floor Guestrooms, a new Lobby Bar, WestinWORKOUT® Fitness Studio, and a refresh of its expansive meeting space.
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Property amenities
Pool
Room service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Business
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
82Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
1,098Reviews
310Photos
8Q+A
100Room tips
Traveller rating
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  • 228
  • 94
  • 60
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Popular mentions
I’m in H-Town for a business meeting for two nights and it’s also the first time I’m in Houston since I was a child. The hotel is in a great location and is attached to the Galleria mall which pretty much has every shop you can think of. Being an SPG Member, checking in was very
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 7 Nov 2018
Greetings from H-Town! I was delighted to read that you enjoyed your visit and that when back in Houston you will be staying with us again. The Westin Galleria is attached to one of the largest malls in the USA which does provide our guests with some pretty cool shopping experiences. The Galleria features over 400 stores, 70 of which are unique to Houston. The hotel does now feature a new Westin Club Lounge which is getting a great deal of very positive comments, breakfast is served Monday - Friday from 6:30AM - 9:00AM., sorry you missed the breakfast as its been getting some great reviews and very positive feedback. Come visit us again soon...
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I read previous reviews of this hotel which indicated "heavenly bed," "direct access," & "self parking." The bed is exceptional & the TV screen is large & the WIFI connection worked. However, the fact that the hotel room did not have a bathtub was quite strange. It also came
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 26 Oct 2018
Greetings Mike; I was disappointed to read that we fell short of your expectations during your most recent visit. I was pleased to read however that you did enjoy the Heavenly Bed and appreciated the 55" TV in the guestroom. During the hotels most recent renovation of all of the guestrooms we converted 75% of the hotels guest bathrooms to walk-in showers to meet the demands/expectations of our guests, we did retain 25% of our guestroom inventory with tubs as we do understand and appreciate that guests do need/enjoy the use of a tub versus a walk-in shower. We are one of the few hotels in the Galleria that offers complimentary self parking, granted we do share our parking structure with the Galleria Mall which can be congested on busy weekends. I can assure you that your most recent experiences are not consistent with the level of service we typically provide, we usually get GREAT COMMENTS from our guests about the hotel and the Galleria experience. I am sorry that we missed the mark on your recent visit...
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I have never stayed I such an unorganized and welcoming Starwood property in my life. My husband and I checked in Sat. Oct. 13 we were told that only $100 would be held on our Visa card for incidentals which is customary. This portion was understandable and agreed to. However
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 18 Oct 2018
Greetings Elisha; please accept my apologies for the frustrations that this has caused you, I know the team has been working to rectify the holds that were placed on your credit card. The hotels system will pre-authorize all credit cards and debit cards for the costs associated with a guests room and taxes for the duration of a guests stay and will also pre-authorize the method of payment that was provided at check in for an additional $100 for any potential incidental charges that a guest may incur during their stay. When a guest checks out, the system releases any pre-authorizations that it has done , the release transaction can take up to 7 business days to occur, I can assure you that no additional costs are charged or will be charged to the method of payment provided. I will have our team reach out to you today to assist you in getting this resolved.
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We stayed here during April 2018 and the hotel / pool were undergoing renovation. Unfortunately we were not informed of this at all either prior or during construction. This would have been annoying enough if it wasn’t for the fact that we were places in a room on the same
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 15 Oct 2018
Greetings Amy; thank you for sharing your experiences from April 2018, I do apologize for the inconvenience you encountered during your stay back in April 2018 as a result of the ongoing construction work at the hotel. Fast forward to today and we have now completed the renovations! We are getting a great many compliments about the new decor & design, I do hope your able to return to the hotel to experience the transformation first hand, the transformation of the hotel has been very dramatic and we are getting LOTS of GREAT COMMENTS about the completed renovations.. Be Well
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2nd time here on business travel and my stay was great. The rooms are clean and spacious. The staff takes great care of business events. The gym on the 24th floor is nice and has newer equipment. Great location inside the galleria mall.
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 15 Oct 2018
Greetings Brian; thank you for finding time to share your feedback. I was delighted to see that you had another great stay at the hotel. The team works very hard to ensure that each of our guests are well cared for during their visits. I was delighted to see that you were able to enjoy the new Westin Workout on the top floor of the hotel, we are getting a great many compliments about the new fitness studio, great views and lots of space to work out.... Be Well
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12345632
Not much, each located at different places at galleria, but both have access to the mall; Galleria's lobby and bar has been recenlty remodelled, but rooms are similar, cost is similar and services also
0 votes
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I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0 votes
Where can you get breakfast?
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1 vote
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Which car park should a guest self park in, thanks
You can park in any of the car parks under the Galleria,, they are all free. The closest is to go up W Alabama and the one on the opposite side of the road to the entrance of the hotel is the quietist. You will soon get your bearings. No matter which entrsnce you go in or which car park once you go up to the mall you will see signs for the Westin galleria ( there is slso Westin Oaks )
1 vote
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12
"High floor is best"
"Room was on the 5th floor, level with the parking structure. If curtains were open, I could see, but not hear, cars moving in the garage."
"rooms were pretty big - not sure it matters much"
"My room facing the mall parking lot was extremely quiet, which was important to me"
"The higher the better, Starwood Preferred Guest floor is very nice"
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12345620
PRICE RANGE
US$165 - US$501 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin houstonhouston westin
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
469
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