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The Westin Galleria Houston

Traveller (209)
Room & Suite (160)
Pool & Beach (19)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
With its prime location inside the famed Galleria in Houston, Texas' Uptown District, The Westin Galleria Houston has served as a prestigious landmark in Houston for decades. Today, the refreshed, revived and reinvented centerpiece of The Galleria announces recent transformations, including the introduction of a brand-new Westin Club, Club Floor Guestrooms, a new Lobby Bar, WestinWORKOUT® Fitness Studio, and a refresh of its expansive meeting space.
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Property amenities
Pool
Room service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Business
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
82Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
1,098Reviews
310Photos
8Q+A
100Room tips
Traveller rating
  • 345
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  • 228
  • 94
  • 60
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Popular mentions
We have been staying at the Westin Galleria for the last 10 years for Thanksgiving. Recently they have completed a total renovation. (Public areas and rooms) All I can say is WOW!! Our room was lovely and all the staff we dealt with were great... Will be back!!
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 7 Dec 2018
Greetings Rosey; thank you for the feedback, we started a top to bottom renovation of the entire hotel in November 2016, it was a two year project as we wanted to make the transformation a BIG ONE! We have received a great deal of very positive feedback about the completed renovations, our guests LOVE the new decor & design of the hotel and they love the recent addition of an expansive Westin Workout facility on our top floor. Thanks for the shout out !
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had a great time real nice ppl the staff was outstanding.i called to ask about parking and shammsa helped me and walked me through it all then she meet me when i ckes in.so nice loved it.the frontoffice manger lucas stefano was great. the place is running and u can tell mangment
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 15 Nov 2018
Greetings; Thank you for the feedback, I was delighted to read that your enjoyed the stay and that the team took such great care of you. I will ensure I share the feedback with them as I know it will mean a great deal to each of them. We are one of the few hotels in the Galleria Area that provides complimentary self parking, we do share the parking garage with the Galleria Mall so it can get busy at times but many of our guests appreciate the option of being able to self park without any costs. Be Well
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We stayed here with a booked tour, 100 of us on 2 buses. The other bus got there 2 hrs. before us, and they were still packed in the lobby waiting for rooms--so obviously we didn't have any either. In view of their inability to magic up some clean rooms, they did open the bar in
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 14 Nov 2018
Greetings Mary; my sincere apologies to you and your entire group, you have all been loyal supporters of the hotel for many years and I do regret that we were not able to have your entire groups rooms ready upon your arrival at the hotel. We had an extremely busy day with a large group checking out on the day that your group was arriving, the previous guests left a little later than we had expected and as a result found ourselves playing catch up all day in order to get your groups rooms ready. I was delighted to read that you did appreciate the gesture by the team to make the wait a little more enjoyable by hosting your group in the comfort of the newly renovated lobby lounge. I was also delighted to read that you enjoyed the food & value of the Daily Grill. As regular guest, I am sure you recognize that your most recent experience is not typical of our usual high level of service. It is a great disappointment to me whenever we fail, but it is of particular concern to let down one of our most loyal guests. Please accept my deepest apology.
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I recently stayed at the Westin Galleria for a conference. This is a typical, large convention and business type hotel. It is clean and modern but has no character or personality. One could just as easily be in Des Monies as in Houston. Nothing in the hotel or its decor says
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 13 Nov 2018
Thank you for the feedback, I was pleased to read that you found the hotel to be clean & modern, we have just completed a full renovation of the entire hotel and all of the meeting space. We have been getting a lot of great comments from our conference attendees and meeting planners. We did convert over 70% of the guestroom bathrooms to full walk-in showers with glass doors to meet the growing demand and expectations of our guests. (30% of the hotels guestrooms do have tubs). The hotel is in the heart of the Galleria which is one of the largest malls in the USA, it features over 400 stores, the design of the hotel was geared more towards a modern clean lines renovation versus a rustic Texas theme. The Galleria area is very popular with visitors and locals and the area features an abundance of restaurants and venues which will give you that Texas experience... I promise!
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Stayed overnight on business the room was clean and comfortable. Could have had more plugs for charging especially by the desk. The staff was friendly and efficient. The gym on the 24th floor had a pretty good view of the city.
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 9 Nov 2018
Greetings; Thank you for sharing your most recent experiences, The Westin Galleria does indeed have some of the largest guestrooms in the Galleria. We continue to get a great many compliments about the newly renovated rooms, guests love the extra space and the updated modern decor & design of the new guestrooms. I was delighted to read that you enjoyed the Westin Workout facility, we relocated this amenity to our top floor during the renovation of the entire hotel and it now features floor to ceiling windows and stunning panoramic view of the Galleria skyline!
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12345632
Not much, each located at different places at galleria, but both have access to the mall; Galleria's lobby and bar has been recenlty remodelled, but rooms are similar, cost is similar and services also
0 votes
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I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0 votes
Where can you get breakfast?
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1 vote
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Which car park should a guest self park in, thanks
You can park in any of the car parks under the Galleria,, they are all free. The closest is to go up W Alabama and the one on the opposite side of the road to the entrance of the hotel is the quietist. You will soon get your bearings. No matter which entrsnce you go in or which car park once you go up to the mall you will see signs for the Westin galleria ( there is slso Westin Oaks )
1 vote
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12
"High floor is best"
"Room was on the 5th floor, level with the parking structure. If curtains were open, I could see, but not hear, cars moving in the garage."
"rooms were pretty big - not sure it matters much"
"My room facing the mall parking lot was extremely quiet, which was important to me"
"The higher the better, Starwood Preferred Guest floor is very nice"
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12345620
PRICE RANGE
US$165 - US$501 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin houstonhouston westin
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
469
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