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The Westin Galleria Houston

Traveller (209)
Room & Suite (160)
Pool & Beach (19)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
With its prime location inside the famed Galleria in Houston, Texas' Uptown District, The Westin Galleria Houston has served as a prestigious landmark in Houston for decades. Today, the refreshed, revived and reinvented centerpiece of The Galleria announces recent transformations, including the introduction of a brand-new Westin Club, Club Floor Guestrooms, a new Lobby Bar, WestinWORKOUT® Fitness Studio, and a refresh of its expansive meeting space.
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Property amenities
Pool
Room service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Business
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
82Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
1,098Reviews
310Photos
8Q+A
100Room tips
Traveller rating
  • 345
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  • 228
  • 94
  • 60
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Popular mentions
This classic Westin property has great rooms that are spotless and very comfortable and quiet. The management is superb and go out of their way to help. It the location to the great mall that makes it so much fun.
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 3 Jan 2019
Greetings Robert; thanks for the shout out! We continue to get a great deal of very positive comments about the recent renovations which encompassed all aspects of the hotel. Guests LOVE the new rooms and off course being attached to one of the largest malls in the USA with over 400 stores is not only very convenient but something very unique that our guests truly enjoy... Looking forward to your return visit..
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I stayed at the hotel for a conference. The location was very convenient being next to the Galleria shopping mall. I didn't stray far from the Galleria during the stay because it was so easy to eat and get what was needed in the mall. The staff was very friendly, especially
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 17 Dec 2018
Greetings; thank you for the feedback, I was delighted to read that your room preference was secured and that the team left a very positive impression with you. We work very hard to ensure that all of our guests are well cared for during their visits and accommodating pre-arrival requests is a big part of that.. The hotel has recently completed a full renovation of the ENTIRE HOTEL, we are getting lots of great comments about the new rooms, design & decor of the hotel. Our guests LOVE IT! I was sorry to read about the AV issues during your meeting and the temperature in the main ballroom, I will have these issues corrected immediately. I do hope we will see you back at the hotel for next years conference. Be Well
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service was excellent. manager was amazing. Saw we were tired, so asked us to sit, gave us water, while checking us in at the counter. really thoughful from the start. place is clean and room upgrade was offered (SPG). Con: Connecting TV to streaming video never worked,
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 14 Dec 2018
Thank you for the feedback, I was delighted to read that our team took such great care of you after what appears to have been a very long travel day for you. Our team works very hard to make each of our guests visits an enjoyable one.. We continue to get some great feedback about the renovations of the hotel. I hope we will see you back again very soon. Thanks for the insights about the Chrome-cast, I'll have our engineering teams get it addressed, its a popular amenity that we provide, i do apologize that it was not functioning correctly in your room.
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The hotel was great location for our party. The hotel recently underwent a renovation and I think they exceeded what we expected. The rooms were lovely and the bed was extremely comfortable. Being attached to the Galleria, there was many places to shop and eat but the hotel
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 11 Dec 2018
Greetings; Thank you for sharing your experiences, we continue to get a great many compliments about the completely renovated hotel, our guests LOVE the new design & decor of the guestrooms. I was delighted to read that you also enjoyed your Holiday Party and that you were able to also enjoy shopping at the Galleria, looking forward to seeing you next year....
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I am a frequent traveller, and have stay at many hotels across the US and Canada. The Westin Galleria Houston has made it into my top 3 best business stays ever after this visit and you should know I am a picky guest and not so easy to please! The location of the hotel (inside
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Photo provided by managementThe Westin Galleria Houston
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12345632
Not much, each located at different places at galleria, but both have access to the mall; Galleria's lobby and bar has been recenlty remodelled, but rooms are similar, cost is similar and services also
0 votes
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I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0 votes
Where can you get breakfast?
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1 vote
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Which car park should a guest self park in, thanks
You can park in any of the car parks under the Galleria,, they are all free. The closest is to go up W Alabama and the one on the opposite side of the road to the entrance of the hotel is the quietist. You will soon get your bearings. No matter which entrsnce you go in or which car park once you go up to the mall you will see signs for the Westin galleria ( there is slso Westin Oaks )
1 vote
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12
"High floor is best"
"Room was on the 5th floor, level with the parking structure. If curtains were open, I could see, but not hear, cars moving in the garage."
"rooms were pretty big - not sure it matters much"
"My room facing the mall parking lot was extremely quiet, which was important to me"
"The higher the better, Starwood Preferred Guest floor is very nice"
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12345620
PRICE RANGE
US$165 - US$501 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin houstonhouston westin
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
469
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