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24/12/2017 25/12/2017
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    Westin Galleria Houston Hotel

    5060 W Alabama St, Houston, TX 77056-5801
    (713) 960-8100
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    24/12/2017 25/12/2017
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    US$118
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    Traveller (186)
    Room & Suite (150)
    Pool & Beach (24)
    Overview
    • Excellent30%
    • Very good36%
    • Average21%
    • Poor9%
    • Terrible4%
    Travellers talk about
    “heavenly bed” (18 reviews)
    “direct access” (13 reviews)
    “self parking” (26 reviews)
    Free Internet
    Breakfast Available
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
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    Offers from Westin Galleria Houston Hotel
    Special Offer: Breakfast for 2 Included
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (999)
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    1 - 5 of 906 reviews

    Reviewed 4 days ago

    I stay here a few times and not always sure why I go back Front desk is a shambles, the first time I was literally promised (after having to ask for an upgrade as I am platinum SPG) that I had received an upgrade -...More

    Thank dowsettdave
    Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 2 days ago

    Greetings; It is a great disappointment to me whenever we fail, but it is of particular concern to let down one of our most loyal guests. Please accept my deepest apologies for the many oversights & shortfalls on our part. We typically do a great...More

    Hotel's Favourite
    Reviewed 4 weeks ago

    All was great but if you don't use valet parking you make have a heck of a time finding your car again in the Galleria parking maze. It'd be great if there was dedicated hotel parking. The staff/service is impeccable. Very spacious room with a...More

    Thank boatsnships
    Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 4 weeks ago

    Greetings; Thank you for sharing your feedback. We do offer complimentary self parking within a shared parking garage at the Galleria, during peak shopping hours parking can result in a little extra time to secure a parking spot. We do provide valet parking for $39/night...More

    Reviewed 3 weeks ago via mobile

    When I made the reservation I specified I wanted a king size room and two queens in connecting rooms. Was told “no problem”. I call ahead for early check in. Again told “no problem”. Actually get to the hotel, and told since I made a...More

    1  Thank whefley
    Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 3 weeks ago

    I am deeply sorry for the long delays you incurred in getting your specific room configurations. This past weekend was extremely busy for the hotel and we had many of our existing guests check out late which meant we were not able to get into...More

    Reviewed 3 weeks ago via mobile

    Pros: -great location -attached to the mall -free bottled water -clean -nice bedsheets -comfortable bed -auto curtain -quiet Cons: -lobby construction -no hair conditioner (maybe housekeeping forgot, it’s just weird that it wasn’t available)More

    Thank Anoini2
    Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 3 weeks ago

    Thank You for sharing the feedback I was happy to read you found so many good things about the hotel and your stay, I was surprised that your room did not have any hair conditioner as this is a standard offering in all of our...More

    Reviewed 4 weeks ago

    We stayed here for a wedding this past weekend (wedding not at the hotel however). They are in the middle of a renovation - I think the rooms have all been renovated and they are now working on the lobby. This is a standard Westin...More

    Thank Travellingnurse50
    Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 4 weeks ago

    Greetings; Thanks for sharing the feedback, the newly renovated guestrooms continue to get a great deal of positive feedback. The Lobby Renovation is in full force now and we have recently reached a milestone in the transformation which has required that we close the lobby...More

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    About
    Awards & Recognition
    GreenPartner
    Amenities
    • Top amenities
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Pool
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$154 - US$325 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #34 Luxury Hotel in Houston
    • #125 Business Hotel in Houston
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 469
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Agoda, Ctrip TA, Expedia, Booking.com, TripOnline SA and HotelQuickly so you can book your Westin Galleria Houston Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Houston >
    • Great Uptown
    • Also Known As
    • Westin Houston ,
    • Houston Westin
    Add Photo Photos
    Traveller (186)
    Room & Suite (150)
    Pool & Beach (24)
    Dining (14)
    Hotel & Grounds (103)
    Bathroom (16)
    Business Centre & Event Rooms (10)
    Nearby
    Nearby HotelsSee all 518 hotels in Houston
    Westin Oaks Houston at the Galleria
    780 reviews
    .31 km away
     
    Hotel Derek Houston Galleria
    1,312 reviews
    .83 km away
     
    Hotel Indigo Houston at the Galleria
    645 reviews
    .17 km away
     
    DoubleTree by Hilton Hotel & Suites Houston by the Galleria
    633 reviews
    .43 km away
     
    Nearby Restaurants
    Peli Peli Galleria
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    Del Frisco's Double Eagle Steakhouse Houston
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    The Cheesecake Factory
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    Tango & Malbec
    321 reviews
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    Nearby Attractions
    The Galleria
    4,177 reviews
    .25 km away
    Water Wall
    1,077 reviews
    .40 km away
    Ice at the Galleria
    158 reviews
    .48 km away
    A.D. Players
    39 reviews
    .73 km away
    Ask a question
    Questions & Answers
    Tenderminded1430
    22 June 2016|
    Answer
    Response from Juan Pablo M | Reviewed this property |
    I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
    0
    Votes
    Sadie'schoice
    28 January 2016|
    AnswerShow all 13 answers
    Response from Tutu1973 | Reviewed this property |
    Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
    1
    Vote
    Room Tips
    "Top floor but dont expect any views"
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    "Higher floors give You a great view ."
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    "The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
    Read review
    "Ask for Westheimer side."
    Read review
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