We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westin Galleria Houston Hotel

Save
Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Nearby Hotels
See allSee all
Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“heavenly bed”(18 reviews)
“self parking”(26 reviews)
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Westin Galleria Houston Hotel
Special Offer: Breakfast for 2 Included
Offers from Westin Galleria Houston Hotel
Special Offer: Breakfast for 2 Included
Nearby Hotels
See allSee all
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (1,026)
Filter reviews
931 results
Traveller rating
292
298
202
87
52
Traveller type
Time of year
LanguageEnglish
More languages
292
298
202
87
52
Show reviews that mention
All reviewsheavenly bedself parkinglocation is greatrooms are largeeasy accessbusiness centerhotel restaurantbusiness tripenjoyed my stayconferencevaletgymgarageconveniencestarbucksproscons
FilterEnglish
Updating list...
1 - 5 of 931 reviews
Reviewed 2 weeks ago

It's a nice hotel, standard equipped. Even if we had a none working handset to our phone (in 2 rooms) and our booking was not correct wen we arrived, which they solved the day after. The gym was ok, felt fresh and light. The outdoor...More

Thank Marie E
Response from Daisy M, Sales Administrative Assistant at Westin Galleria Houston HotelResponded 2 weeks ago

Greetings Marie E, Thank you for your fantastic comments about your experience with us! As you mentioned, we are currently under renovations and have many other changes coming up such as a concierge level and an updated workout facility. We are definitely excited to show...More

Hotel's Favourite
Reviewed 7 January 2018

My husbands company Christmas party was scheduled at the Westin Galleria so we chose to stay at the hotel and Christmas shop at the Galleria the following day. Upon arriving at the hotel the desk clerk couldn't find our reservation. To be honest, there is...More

2  Thank Londontravelor
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 8 January 2018

Greetings; Thanks for sharing the feedback, I was delighted to read that you enjoyed your visit, we continue to get a great many compliments about the new guestrooms, we just opened our new lobby last week and the response to that has also been very...More

Reviewed 3 weeks ago via mobile

We had 2 rooms connected. We had the do not disturb signs until 11 AM, we left at 11 AM and took the signs off. We came back at 4 PM and called the service desk to tell them the rooms were not made, and...More

Thank ChinSin2003
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 3 weeks ago

Greetings I sincerely do apologize for our most recent miss-steps, I can assure you that this is not indicative of our typical levels and service, it is a great disappointment to me whenever we fail but it is of particular concern to let down such...More

Reviewed 4 weeks ago

The location embedded in the Galleria Mall with many nice restaurants starts everything off a nice note. The check in service was a bit disinterested and I had to probe with several questions to get the info needed to enjoy the hotel. The room I...More

Thank Loki_and_Odin
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 3 weeks ago

Greetings; thank you for the feedback. I was delighted to read that you enjoyed the hotel and all that it has to offer and that the renovations were well received, we are getting ALOT of great comments about the new rooms and décor changes.. I...More

Reviewed 4 weeks ago

I had a wonderful experience staying at the Westin Galleria. From reservations to check-out, I really can't imagine anything better. The woman who helped me reserve my stay was incredibly helpful and tried to help me find the best deal. At check-in, both the woman...More

Thank Bonbon09
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 3 weeks ago

Greetings thanks for sharing your feedback and for acknowledging Charles, I know the recognition will mean a great deal to him as he works very hard to make each of our guests visits a memorable one and an enjoyable one. The hotel does allow dogs...More

View more reviews
Nearby Hotels
See allSee all
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$147 - US$405 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$147 - US$405 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Dining (14)
Amenities (24)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Tenderminded1430
22 June 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
28 January 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
Vote
Room Tips
"I stayed on the 18th floor. It was quiet with a view of the city. the view from the 24th floor meeting room..."
Read review
"Top floor but dont expect any views"
Read review
"Higher floors give You a great view ."
Read review
"The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing