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The Westin Galleria Houston

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Traveller (195)
Room & Suite (153)
Pool & Beach (21)
Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“heavenly bed”(18 reviews)
“direct access”(14 reviews)
“self parking”(27 reviews)
AMENITIES
Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Additional information
Offers from The Westin Galleria Houston
Special Offer: Save up to 20% in TX!
Offers from The Westin Galleria Houston
Special Offer: Save up to 20% in TX!
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Reviews (1,044)
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944 results
Traveller rating
295
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87
55
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295
303
204
87
55
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All reviewsheavenly beddirect accessself parkinglocation is greatrooms are largebusiness centerhotel restaurantbusiness tripenjoyed my stayconferencevaletgymgarageconveniencestarbucksproscons
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1 - 5 of 944 reviews
Reviewed 3 days ago

I would like to really thank the whole staff that worked evening shift the night of 7/13/18 and 7/14/18. They went above and beyond to make sure my spouse's birthday was well celebrated. Starting with the champagne and chocolate cake the first night and another...More

Thank nicknamedLALA
Response from Mark W, General Manager at The Westin Galleria HoustonResponded today

Greetings LaVondria; thank you for sharing your comments, milestone birthdays are always a BIG DEAL, I was delighted to read that the team made it such a memorable one. The hotel is very popular on weekends with local Houstonians visiting to either do some world...More

Hotel's Favourite
Reviewed 3 March 2018 via mobile

Stayed here for 10 nights while on a business trip and overall had a very comfortable stay. Check in and check out was very smooth, room was large and clean and had a good size bathroom and shower. The hotel is part of the Galleria...More

2  Thank Paul O
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 4 March 2018

Greetings; thank you for sharing your feedback, I was delighted to read that you enjoyed your visit, we continue to get very good feedback about the newly renovated guestrooms and new lobby, I was glad to read that you were able to enjoy a quick...More

Reviewed 1 week ago

My granddaughter and my son both had bites all over them and I called to tell them about the bugs they wouldn't let me speak to anyone at the front desk at all. I didn't want to make a scene but I do feel that...More

Thank Temeka H
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 5 days ago

Temeka; Thank You for notifying me about your most recent experience. I want you to know that incidents such as these are extremely rare. The hotel has extremely high cleanliness standards and our teams work very hard to ensure that each of our rooms are...More

Reviewed 1 week ago via mobile

The room was very clean and a nice size with two queen beds which was perfect for our family. The bathroom was very clean which is extremely important to me. The beds were comfortable and the room was quiet at night. Complimentary self parking was...More

1  Thank ATXGirlie
Response from Mark W, General Manager at The Westin Galleria HoustonResponded today

Thank you for sharing your comments, we continue to get a great deal of very positive comments about the new guestrooms and the brand new Westin Heavenly Beds. The hotel does charge for High Speed Internet, However if your are a Starwood Preferred Guest (Platinum...More

Reviewed 2 weeks ago via mobile

It was a late arrival, the room type was not guarantee even though we requested for it. The front desk lady (i believe she works overnight) went beyond the service and had arranged a solution for us. We were happy about it. Thank you! The...More

1  Thank Ms J
Response from Mark W, General Manager at The Westin Galleria HoustonResponded today

Thank you for sharing your comments, I was delighted to read that our team member working the front desk when you arrived was able to come up with a solution for you, our team works very hard to ensure that each of our guests are...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$143 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$143 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (195)
Room & Suite (153)
Pool & Beach (21)
Dining (15)
Business Centre & Event Rooms (13)
Amenities (8)
Questions & Answers
Ask a question
GS032017
18 June 2018|
AnswerShow all 4 answers
Response from LotusDragon | Reviewed this property |
I have researched this question for myself before but cannot remember the exact reasons. Nevertheless, I have always opten for the Westin Galleria.
1
Vote
Tenderminded1430
22 June 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
28 January 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
Vote
Room Tips
"Loved the 19th floor!!! City view is amazing."
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"check the mattress pull the sheets down before you lay down"
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"I stayed on the 18th floor. It was quiet with a view of the city. the view from the 24th floor meeting room..."
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"Top floor but dont expect any views"
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