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    The Westin Galleria Houston

    1,091 reviews
    #140 of 534 Hotels in Houston
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    5060 W Alabama St, Houston, TX 77056-5801
    Lowest prices for your stay
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    Guests 1 room, 2 adults, 0 childrenGuests 12
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    Traveller (208)
    Room & Suite (209)
    Pool & Beach (19)

    About

    4.0
    Very good
    1,091 reviews
    Location
    Cleanliness
    Service
    Value
    GreenLeaders GreenPartner
    With its prime location inside the famed Galleria, The Westin Galleria Houston has served as a prestigious landmark in Houston for decades. Today, the refreshed, revived and reinvented centerpiece of The Galleria announces recent transformations, including the introduction of a brand-new Westin Club, Club Floor Guestrooms, a new Lobby Bar, WestinWORKOUT® Fitness Studio, and a refresh of its expansive meeting space.
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    Property amenities
    Pool
    Room Service
    Fitness Centre with Gym / Workout Room
    Restaurant
    Bar/Lounge
    Banquet Room
    Breakfast Available
    Business Centre with Internet Access
    Concierge
    Conference Facilities
    Dry Cleaning
    Laundry Service
    Meeting Rooms
    Multilingual Staff
    Non-Smoking Hotel
    Outdoor pool
    Paid Internet
    Paid Wifi
    Pets Allowed ( Dog / Pet Friendly )
    Public Wifi
    Wheelchair Access
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    Room features
    Accessible rooms
    Air Conditioning
    Family Rooms
    Non-Smoking Rooms
    Refrigerator in room
    Suites
    Good to know
    HOTEL STYLE
    Safe
    Centrally Located
    HOTEL CLASS

    Location

    Full view
    100Great for walkers
    Grade: 100 out of 100
    83Restaurantswithin 0.5 km
    12Attractionswithin 0.5 km
    Contact
    5060 W Alabama St, Houston, TX 77056-5801
    Getting there
    Hobby Airport21 km
    George Bush Intercontinental Airport30 km
    See all nearby hotels
    Nearby restaurants
    Peli Peli Galleria
    3 minSeafood
    The Burger Palace
    5 minAmerican
    Del Frisco's Double Eagle Steakhouse
    3 minAmerican
    Sage 400 Japanese Cuisine
    4 minJapanese
    See all nearby restaurants
    Nearby attractions
    Water Wall
    6 minWaterfalls
    The Galleria
    4 minBallets
    Williams Tower
    6 minArchitectural Buildings
    Cacao & Cardamon Chocolatiers
    6 minSpeciality & Gift Shops
    See all nearby attractions
    1,091Reviews
    377Photos
    8Q+A
    100Room tips

    ReviewsSee all 8 questions

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    Traveller rating
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    • 228
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    • 60
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    Popular mentions
    The Good the Bad and the Ugly
    The Good Comfortable bed, big television, nice and spacious bathroom. Great food for breakfast, lunch, and breaks. Servers were fantastic and attentive. Nice location adjacent to the Galleria Mall The Bad Long wait to check in and to get assistance at the front desk when my key…
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    Date of stay: January 2019
    Response from MarkW8290, General Manager at The Westin Galleria Houston
    Responded 3 weeks ago
    Thank You for the feedback, I was delighted to read that you loved the newly renovated rooms and the convenience of being attached to the Galleria Mall. I am very disappointing to read about your room service experience, we typically get great feedback about the team so your most recent encounter certainly has my attention, If you have a moment and reach out to me personally I would appreciate it as I would like to get some further insights... Be Well Mark - General Manager
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    What a SuperPlex!
    We stayed here for a conference at the beginning of the year. The rooms were really nice, spacious, and clean. TV was HUGE! Good desk space. Nice walk in shower (no tub). I could hear people walking in halls, and that was my only gripe. I opted to go "green" so they dropped off…
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    Date of stay: January 2019
    Response from MarkW8290, General Manager at The Westin Galleria Houston
    Responded 3 weeks ago
    Greetings; thank you for the feedback! I was delighted to read that you enjoyed your visit, the hotels location is very convenient to the Galleria Mall and there are a TONN of restaurants both inside the mall and directly adjacent to it. The Galleria is a very popular destination for Houstonian's and is very busy, the Galleria Area has a great vibe and it attracts a great many international visitors who want to take in all of the sights & sounds that Houston has to offer. I do hope you will be back for next years conference.. be Well
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    Great Choice for Dupree Dance
    This is my first stay at The Westin Galleria and I’m enjoying it. My family is here for a dance convention and it works great for competitions. The rooms are above average size which makes it great when everyone is trying to get ready together. The beds are comfortable with…
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    Date of stay: January 2019
    Response from MarkW8290, General Manager at The Westin Galleria Houston
    Responded 4 weeks ago
    Greetings; thank you for sharing your feedback, I was delighted to read that you enjoyed the hotel and that you found the hotels location ideal for your needs. I do hope we will see you at next years event.. be Well
    Read more
    Fun shopping and dining vacation spot
    Last week I stayed at the Westin Galleria Houston and was pleasantly surprised. The rooms have wall to wall and floor to ceiling windows for plenty of light and city views. It is centrally located with good security, excellent housekeeping and other staff and a top notch…
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    Date of stay: January 2019
    Response from MarkW8290, General Manager at The Westin Galleria Houston
    Responded 4 weeks ago
    Greetings; I was delighted to read that you enjoyed the visit, we completed a MAJOR renovation of the entire hotel recently and we are getting a great many compliments about the new design & decor. The hotels location in the Galleria area of Houston is very popular, the Galleria is a very vibrant area of Houston which attracts a great many visitors each year. The Galleria Mall is one of the largest in the USA, it features over 400 stores and is a shoppers paradise! I am delighted to read that you will be returning next month... Be Well
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    Just Average - Not of Westin Class At All!
    Not friendly staff, long wait for check-in, and low quality bed/mattresses made me not to get excited about our stay in this hotel. This one does not belong to the Westin Class at all. The only positive is the location.
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    Date of stay: August 2018
    Response from MarkW8290, General Manager at The Westin Galleria Houston
    Responded 4 weeks ago
    Greetings; I was very disappointing to read about your most recent experience, we typically get very positive comments about our team. We just completed an entire renovation of all the guestrooms and all of the public spaces including the lobby, fitness room, meeting space, we also added a new Westin Club Lounge & new Lobby Bar, the renovations took us two years to complete, the feedback from our customers has been VERY POSITIVE we get lots of compliments about the design & decor of the hotel. I do appreciate the comments about the check in experience, what you experienced is not typical for us, we had a very large conference checking in that day and it did take us a little longer than usual to get everyone registered. I can assure you that your most recent experience while checking in does not in any way represent the caliber of the hotel. The hotel is currently one of the top ranked Westin's in North America for customer service scores, typically our customers LOVE their experiences, I hope you will give us another opportunity, I promise you it will exceed your expectations.. Be Well
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    There are 2 Westin hotel in The Galleria - The Westin and Westin Oak - What are the difference?
    Not much, each located at different places at galleria, but both have access to the mall; Galleria's lobby and bar has been recenlty remodelled, but rooms are similar, cost is similar and services also
    0 votes
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    I noticed some reviews recently talk about pool renovations. Is it still closed? We are looking to stay June 25-26.
    I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
    0 votes
    Where can you get breakfast?
    Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
    1 vote
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    I have reservations through U of Nevada for the A & M game. Do you have complimentary airport pickup? From Where?
    Which car park should a guest self park in, thanks
    You can park in any of the car parks under the Galleria,, they are all free. The closest is to go up W Alabama and the one on the opposite side of the road to the entrance of the hotel is the quietist. You will soon get your bearings. No matter which entrsnce you go in or which car park once you go up to the mall you will see signs for the Westin galleria ( there is slso Westin Oaks )
    1 vote
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    12
    "Room was on the 5th floor, level with the parking structure. If curtains were open, I could see, but not hear, cars moving in the garage."
    "rooms were pretty big - not sure it matters much"
    "My room facing the mall parking lot was extremely quiet, which was important to me"
    "The higher the better, Starwood Preferred Guest floor is very nice"
    "Staff at hotel is not customer friendly, as a travel specialist I do not recommend."
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    PRICE RANGE
    US$160 - US$408 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    westin houstonhouston westin
    LOCATION
    United StatesTexasTexas Gulf CoastHoustonGreat Uptown
    NUMBER OF ROOMS
    469
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