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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Galleria Houston
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#106 of 588 hotels in Houston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Experience a Galleria state of mind at our timeless, modern hotel for travelers seeking to create their story in the heart of Houston, TX. The Westin Galleria Houston is a Four-Diamond AAA hotel with direct access to The Galleria mall. With our dynamic Uptown location, you are minutes from many of Houston’s attractions. Energize for the day ahead at The Daily Grill, our restaurant with American cuisine, and unwind with craft cocktails at our Lobby Bar. Exercise at our 24-hour WestinWORKOUT® Fitness Studio and cool down in our outdoor pool. Designed especially for the art of celebration, our hotel in Houston, TX, recently updated all of the event spaces, providing a fresh setting for our catering and event planning services. When the sun sets, feel refreshed in our spacious rooms and suites, featuring Westin Heavenly® Beds, flat-screen TVs, skyline panoramas with deluxe amenities. In a prestigious location, The Westin Galleria Houston provides easy access to everything the city has to offer.
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Room & Suite (98)98
Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
92Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
1,165Reviews8Q+A100Room tips
Reviews
Traveller rating
- 387
- 389
- 230
- 94
- 65
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Popular mentions
The bellman was full of personality and very helpful and courteous. He took a great care of my luggage and was prompt to bring the luggage quickly for us to leave for the competition. Mark was our Bellman upon arrival and departure and he was great!
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Date of stay: January 2021
Value
Service
Sleep Quality
Helpful
Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded 26 Jan 2021
Greetings; thanks for the great feedback, Mark is literally on his 3rd day as a luggage attendant and is a great service ambassador for the hotel, I'll be sure to share you comments as I know they will mean a great deal to him. The entire team is extremely passionate about taking great care of our guests, I do appreciate the shout out! Be Well
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"Our visit to Westin was outstanding. It started with our valet attendant, Casman, who provided grade A customer service the entire weekend. Great location to do shopping and enjoy. The room was great, and awesome service all around!"
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Date of stay: January 2021
Service
Sleep Quality
Helpful
Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded 26 Jan 2021
Greetings; thank you for the feedback, we get LOTS of great comments about the recent renovation and off course lots of positive comments about the convenience of being attached to one of the LARGEST malls in the USA. The Galleria Mall features over 400 stores and is indeed a shoppers paradise. Thank you for recognizing Casman, he works very hard to make every guest feel welcome, I'll ensure I share your comments as I know they will mean a great deal to him. Be Well
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Upon my arrival I was met with outstanding customer service, the young man was literally running to ensure I was taken care of in a timely manner. I came to know his name as Salem, he truly is a asset to this company. I saw him a few other times during my stay when I was walking in and out of the building and he was constantly moving helping others and smiling even with his mask on. I was quiet impressed with his amount of hustle and he even remembered my face and waved telling me to have a good day!
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Date of stay: January 2021
Value
Cleanliness
Service
Helpful
Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded 26 Jan 2021
Greetings; Thank you for sharing your feedback, our team works very hard to make each of our guests feel welcome during their stay. Salem is one of our newest team members and I was delighted to read about your interactions with him and the other members of our team. I'll ensure I share the comments with Salem as I know they will mean a great deal to him. Be Well
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I have stayed at this property many times. For some reason my New Years stay was horrible. I didn’t have a comforter on the bed I was sleeping on. I called to request one and it was NEVER brought. Upon check in there were over 80% of the guest NOT WEAR MASK. Than to top it off I was charged more money AFTER I checked out of the property. I attempted to address my concern with both the Front desk manager Andrew AND the General Manager Mark but didn’t get much luck. Instead they made a FALSE allegation due to a BAD review another customer wrote. Let’s say they get VERY upset about bad reviews so they make up lies. I encourage ppl to write a review rather it’s good or bad. Keep a paper trail also because they LIE to protect themselves.
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Date of stay: December 2020Trip type: Travelled solo
Helpful
Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded 14 Jan 2021
Greetings Chanel; As a regular guest of the hotel, I am sure you recognize that your most recent experience is not typical of our usual high level of service. NYE at the hotel was indeed very busy and I do apologize that we failed to deliver the requested comforter. Please accept my deepest apology for the miss-step and thank you for taking the time to comment on your recent stay. I appreciate your concern, interest and the extra time you have taken to bring these matters to my attention. Be Well
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First things first during my stay for New Years my vehicle was lost by valet multiple times, they were not enforcing mask in addition the room I was in had a toilet that didn't completely flush. We were unable to change rooms because they were at capacity. I spoke to a manager by the name of Andrew who assured me I wouldn't get charged for parking however after receiving a bill, I was charged an additional $100. When i spoke to Andrew again he changed my rate without my knowledge or explanation; basically stole money from me, and refused to change it back to the rate I originally booked. Andrew stole from me and i'm sure this is not his 1st offense
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded 12 Jan 2021
Thank you for calling me directly so that we could talk in detail about your most recent experience, I can assure you that your most recent experience does not in any way represent the quality and caliber of the hotel, we typically get great feedback about the hotel.
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PRICE RANGE
US$192 - US$369 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin houston, houston westin
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
469
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Claim Your Listing Frequently Asked Questions about The Westin Galleria Houston
Which popular attractions are close to The Westin Galleria Houston?
Nearby attractions include Water Wall (0.4 km), The Galleria (0.3 km), and Gerald D. Hines Waterwall Park (0.4 km).
What are some of the property amenities at The Westin Galleria Houston?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Galleria Houston?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Galleria Houston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Galleria Houston?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Galleria Houston?
Conveniently located restaurants include Peli Peli South African Kitchen, Del Frisco's Double Eagle Steakhouse, and The Burger Palace.
Are there opportunities to exercise at The Westin Galleria Houston?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Westin Galleria Houston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Galleria Houston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Galleria Houston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Galleria Houston?
The staff speaks multiple languages, including English and Spanish.