We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Galleria Houston

Traveller (208)
Room & Suite (209)
Pool & Beach (19)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
With its prime location inside the famed Galleria, The Westin Galleria Houston has served as a prestigious landmark in Houston for decades. Today, the refreshed, revived and reinvented centerpiece of The Galleria announces recent transformations, including the introduction of a brand-new Westin Club, Club Floor Guestrooms, a new Lobby Bar, WestinWORKOUT® Fitness Studio, and a refresh of its expansive meeting space.
Read more
Property amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
83Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
1,091Reviews
377Photos
8Q+A
100Room tips
Traveller rating
  • 340
  • 369
  • 228
  • 94
  • 60
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
The Good Comfortable bed, big television, nice and spacious bathroom. Great food for breakfast, lunch, and breaks. Servers were fantastic and attentive. Nice location adjacent to the Galleria Mall The Bad Long wait to check in and to get assistance at the front desk when my key
Read more
Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 3 weeks ago
Thank You for the feedback, I was delighted to read that you loved the newly renovated rooms and the convenience of being attached to the Galleria Mall. I am very disappointing to read about your room service experience, we typically get great feedback about the team so your most recent encounter certainly has my attention, If you have a moment and reach out to me personally I would appreciate it as I would like to get some further insights... Be Well Mark - General Manager
Read more
We stayed here for a conference at the beginning of the year. The rooms were really nice, spacious, and clean. TV was HUGE! Good desk space. Nice walk in shower (no tub). I could hear people walking in halls, and that was my only gripe. I opted to go "green" so they dropped off
Read more
Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 3 weeks ago
Greetings; thank you for the feedback! I was delighted to read that you enjoyed your visit, the hotels location is very convenient to the Galleria Mall and there are a TONN of restaurants both inside the mall and directly adjacent to it. The Galleria is a very popular destination for Houstonian's and is very busy, the Galleria Area has a great vibe and it attracts a great many international visitors who want to take in all of the sights & sounds that Houston has to offer. I do hope you will be back for next years conference.. be Well
Read more
This is my first stay at The Westin Galleria and I’m enjoying it. My family is here for a dance convention and it works great for competitions. The rooms are above average size which makes it great when everyone is trying to get ready together. The beds are comfortable with
Read more
Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 4 weeks ago
Greetings; thank you for sharing your feedback, I was delighted to read that you enjoyed the hotel and that you found the hotels location ideal for your needs. I do hope we will see you at next years event.. be Well
Read more
Last week I stayed at the Westin Galleria Houston and was pleasantly surprised. The rooms have wall to wall and floor to ceiling windows for plenty of light and city views. It is centrally located with good security, excellent housekeeping and other staff and a top notch
Read more
Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 4 weeks ago
Greetings; I was delighted to read that you enjoyed the visit, we completed a MAJOR renovation of the entire hotel recently and we are getting a great many compliments about the new design & decor. The hotels location in the Galleria area of Houston is very popular, the Galleria is a very vibrant area of Houston which attracts a great many visitors each year. The Galleria Mall is one of the largest in the USA, it features over 400 stores and is a shoppers paradise! I am delighted to read that you will be returning next month... Be Well
Read more
Not friendly staff, long wait for check-in, and low quality bed/mattresses made me not to get excited about our stay in this hotel. This one does not belong to the Westin Class at all. The only positive is the location.
Read more
Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 4 weeks ago
Greetings; I was very disappointing to read about your most recent experience, we typically get very positive comments about our team. We just completed an entire renovation of all the guestrooms and all of the public spaces including the lobby, fitness room, meeting space, we also added a new Westin Club Lounge & new Lobby Bar, the renovations took us two years to complete, the feedback from our customers has been VERY POSITIVE we get lots of compliments about the design & decor of the hotel. I do appreciate the comments about the check in experience, what you experienced is not typical for us, we had a very large conference checking in that day and it did take us a little longer than usual to get everyone registered. I can assure you that your most recent experience while checking in does not in any way represent the caliber of the hotel. The hotel is currently one of the top ranked Westin's in North America for customer service scores, typically our customers LOVE their experiences, I hope you will give us another opportunity, I promise you it will exceed your expectations.. Be Well
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
Photo provided by managementThe Westin Galleria Houston
Guest room
Photo provided by managementThe Westin Galleria Houston
Guest room
Photo provided by managementThe Westin Galleria Houston
Guest room
Photo provided by managementThe Westin Galleria Houston
Guest room
Photo provided by managementThe Westin Galleria Houston
Guest room
PreviousNext
12345642
Not much, each located at different places at galleria, but both have access to the mall; Galleria's lobby and bar has been recenlty remodelled, but rooms are similar, cost is similar and services also
0 votes
Show all answers
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0 votes
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1 vote
Show all answers
You can park in any of the car parks under the Galleria,, they are all free. The closest is to go up W Alabama and the one on the opposite side of the road to the entrance of the hotel is the quietist. You will soon get your bearings. No matter which entrsnce you go in or which car park once you go up to the mall you will see signs for the Westin galleria ( there is slso Westin Oaks )
1 vote
Show all answers
PreviousNext
12
"Room was on the 5th floor, level with the parking structure. If curtains were open, I could see, but not hear, cars moving in the garage."
"rooms were pretty big - not sure it matters much"
"My room facing the mall parking lot was extremely quiet, which was important to me"
"The higher the better, Starwood Preferred Guest floor is very nice"
"Staff at hotel is not customer friendly, as a travel specialist I do not recommend."
PreviousNext
12345620
PRICE RANGE
US$160 - US$408 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin houstonhouston westin
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
469
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing